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    Home Orlando Now Platform Capabilities Now Platform capabilities Knowledge Management Configure Knowledge Management Configure the Knowledge Management Service Portal Enable external or public users to view knowledge articles from the Knowledge Management Service Portal

    Enable external or public users to view knowledge articles from the Knowledge Management Service Portal

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    Enable external or public users to view knowledge articles from the Knowledge Management Service Portal

    Enable knowledge articles on the Knowledge Management Service Portal to be visible to external or public users.

    Before you begin

    The Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) must be enabled.

    Role required: admin

    About this task

    If you are using Knowledge Management within the Customer Service application, you can automatically make knowledge public by activating and running the Make KM Service Portal Pages Public fix script after you install the Customer Service Management plugin (com.sn_customerservice).

    If you are using Knowledge Management as a standalone application, perform the steps in this procedure.

    Procedure

    1. Navigate to Service Portal > Pages.
    2. Search for kb_home and open it.
    3. You have to be in the Global application to edit. If a message appears, click here to edit.
    4. Perform one of the following actions.
      To Do this
      Make knowledge service portal pages visible to public users
      1. Select the Public check box.
      2. Click Update.
      Make knowledge service portal pages visible to external users
      1. Click the edit user roles icon.
      2. Select snc_external and click Done.
      3. Click Update.
    5. Repeat these steps for kb_article_view and kb_search.
    6. Perform one of the following actions.
      To Do this
      Enable access to the knowledge base for public users Ensure that no Can Read user criteria is defined in the knowledge bases you want to give access to.
      Enable access to the knowledge base for external users Add Can Read access to the knowledge base.
    Related tasks
    • Select user criteria for knowledge base

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    Release version
    Choose your release version

      Enable external or public users to view knowledge articles from the Knowledge Management Service Portal

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Enable external or public users to view knowledge articles from the Knowledge Management Service Portal

      Enable knowledge articles on the Knowledge Management Service Portal to be visible to external or public users.

      Before you begin

      The Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) must be enabled.

      Role required: admin

      About this task

      If you are using Knowledge Management within the Customer Service application, you can automatically make knowledge public by activating and running the Make KM Service Portal Pages Public fix script after you install the Customer Service Management plugin (com.sn_customerservice).

      If you are using Knowledge Management as a standalone application, perform the steps in this procedure.

      Procedure

      1. Navigate to Service Portal > Pages.
      2. Search for kb_home and open it.
      3. You have to be in the Global application to edit. If a message appears, click here to edit.
      4. Perform one of the following actions.
        To Do this
        Make knowledge service portal pages visible to public users
        1. Select the Public check box.
        2. Click Update.
        Make knowledge service portal pages visible to external users
        1. Click the edit user roles icon.
        2. Select snc_external and click Done.
        3. Click Update.
      5. Repeat these steps for kb_article_view and kb_search.
      6. Perform one of the following actions.
        To Do this
        Enable access to the knowledge base for public users Ensure that no Can Read user criteria is defined in the knowledge bases you want to give access to.
        Enable access to the knowledge base for external users Add Can Read access to the knowledge base.
      Related tasks
      • Select user criteria for knowledge base

      Tags:

      Feedback

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