Enable knowledge articles on the Knowledge Management Service Portal to be visible to external or public users.

1. Navigate to Service Portal > Pages.
2. Search for kb_home and open it.
3. You have to be in the Global application to edit. If a message appears, click here to edit.
4. Perform one of the following actions.

   To	Do this
   Make knowledge service portal pages visible to public users	Select the Public check box. Click Update.
   Make knowledge service portal pages visible to external users	Click the edit user roles icon. Select snc_external and click Done. Click Update.

5. Repeat these steps for kb_article_view and kb_search.
6. Perform one of the following actions.

   To	Do this
   Enable access to the knowledge base for public users	Ensure that no Can Read user criteria is defined in the knowledge bases you want to give access to.
   Enable access to the knowledge base for external users	Add Can Read access to the knowledge base.