Title |
Unique name for the knowledge base. |
Article Validity |
Number of default days articles will be valid for after
their created date. Note: The Article
Validity field is configured to set the
Valid to date for an article.
The Valid to date is the date
this knowledge article expires. When you create an
article within a knowledge base, the date value in the
Valid to field of the article
is calculated as follows: Created (sys_created_on) +
Article Validity (in days). An article author or editor
can select whether to keep or change the
Valid to date (see Create a
knowledge article). If the Article
Validity field is blank, the date in the
Valid to field date is set
to January 1, 2100. |
Icon |
An image that provides a visual reference to describe the
knowledge base. This image is displayed next to all articles
from this knowledge base in the article search results
page. |
Disable commenting |
Option to disable commenting. If selected, users cannot
comment on articles in the knowledge base. |
Disable suggesting |
Option to disable edit suggestions. If selected, users
cannot suggest edits to articles in the knowledge
base. |
Disable category editing |
Option to disable editing of knowledge categories. If
selected, only knowledge managers can add or edit knowledge
categories for the knowledge base. |
Enable blocks |
Option to enable the knowledge blocks feature. If
selected, you can create knowledge blocks to add to
knowledge articles within a knowledge base. |
Checklist |
Checklist to evaluate the quality of articles in the
knowledge base. |
Application |
Application scope of the knowledge base. Note: This field
is automatically set to the application selected in the
application picker. For information about a scoped
knowledge base, see Scoped knowledge bases. |
Owner |
The user responsible for the knowledge base. A knowledge
base owner can assign other roles to the knowledge base. |
Managers |
Users who perform administrative functions on the
knowledge base. |
Publish workflow |
The workflow for publishing the articles in the knowledge
base.
- Knowledge - Instant Publish:
publishes articles in the knowledge base without
requiring an approval.
- Knowledge - Approval Publish:
requests approval from the manager of the knowledge
base before moving the articles to the published
state.
|
Retire workflow |
The workflow for retiring the articles in the knowledge
base.
- Knowledge - Instant Retire:
retires articles in the knowledge base without
requiring an approval.
- Knowledge - Approval Retire:
requests approval from the manager of the knowledge
base before moving the articles to the retired
state.
|
Active |
Option to indicate that the knowledge base is active. If
not selected, only users with the admin role can create or
view its articles. |
Enable social questions and answers |
Option to enable social Q&A for articles in the
knowledge base. |
Description |
A short description to describe the knowledge
base. |
Set default knowledge field values |
Default configuration settings for the knowledge base.
|
Related products |
List of products related to the knowledge base
content. |
Auto-create translation tasks |
Option to enable creating translation tasks automatically
after an article is published. If selected, when a knowledge
article is published in this knowledge base, translation
tasks are automatically created for the configured
languages. This field appears only when the
translation management feature and
glide.knowman.translation.enable_translation_task
property are enabled. For more information, see Translation management and
Knowledge properties. |
Languages |
Languages enabled for the knowledge articles in this
knowledge base. If your system has more languages, use
this option to select only those languages in which you
want to translate knowledge articles in this knowledge
base. You can add more languages later. However,
you can remove languages only when no knowledge articles
exist in that language. This field appears only
when the translation management feature and
glide.knowman.translation.enable_translation_task
property are enabled. For more information, see Translation management and
Knowledge properties. |