Create a knowledge base to provide a self-service platform for users to store, share, and manage content. Configure knowledge bases into product or service categories and manage user access based on permissions. Customize workflows for publishing and retiring articles in the knowledge base.

1. Navigate to Knowledge > Administration > Knowledge bases.
2. In the Knowledge Bases list, click New.
3. On the Knowledge base form, fill in the following fields as appropriate:

   Table 1. Knowledge base form

   Field	Description
   Title	Unique name for the knowledge base.
   Article Validity	Number of default days articles will be valid for after their created date. Note: The Article Validity field is configured to set the Valid to date for an article. The Valid to date is the date this knowledge article expires. When you create an article within a knowledge base, the date value in the Valid to field of the article is calculated as follows: Created (sys_created_on) + Article Validity (in days). An article author or editor can select whether to keep or change the Valid to date  (see Create a knowledge article). If the Article Validity field is blank, the date in the Valid to field date is set to  January 1, 2100.
   Icon	An image that provides a visual reference to describe the knowledge base. This image is displayed next to all articles from this knowledge base in the article search results page.
   Disable commenting	Option to disable commenting. If selected, users cannot comment on articles in the knowledge base.
   Disable suggesting	Option to disable edit suggestions. If selected, users cannot suggest edits to articles in the knowledge base.
   Disable category editing	Option to disable editing of knowledge categories. If selected, only knowledge managers can add or edit knowledge categories for the knowledge base.
   Enable blocks	Option to enable the knowledge blocks feature. If selected, you can create knowledge blocks to add to knowledge articles within a knowledge base.
   Checklist	Checklist to evaluate the quality of articles in the knowledge base.
   Application	Application scope of the knowledge base. Note: This field is automatically set to the application selected in the application picker. For information about a scoped knowledge base, see Scoped knowledge bases.
   Owner	The user responsible for the knowledge base. A knowledge base owner can assign other roles to the knowledge base.
   Managers	Users who perform administrative functions on the knowledge base.
   Publish workflow	The workflow for publishing the articles in the knowledge base. Knowledge - Instant Publish: publishes articles in the knowledge base without requiring an approval. Knowledge - Approval Publish: requests approval from the manager of the knowledge base before moving the articles to the published state.
   Retire workflow	The workflow for retiring the articles in the knowledge base. Knowledge - Instant Retire: retires articles in the knowledge base without requiring an approval. Knowledge - Approval Retire: requests approval from the manager of the knowledge base before moving the articles to the retired state.
   Active	Option to indicate that the knowledge base is active. If not selected, only users with the admin role can create or view its articles.
   Enable social questions and answers	Option to enable social Q&A for articles in the knowledge base.
   Description	A short description to describe the knowledge base.
   Set default knowledge field values	Default configuration settings for the knowledge base.
   Related products	List of products related to the knowledge base content.
   Auto-create translation tasks	Option to enable creating translation tasks automatically after an article is published. If selected, when a knowledge article is published in this knowledge base, translation tasks are automatically created for the configured languages. This field appears only when the translation management feature and glide.knowman.translation.enable_translation_task property are enabled. For more information, see Translation management and Knowledge properties.
   Languages	Languages enabled for the knowledge articles in this knowledge base. If your system has more languages, use this option to select only those languages in which you want to translate knowledge articles in this knowledge base. You can add more languages later. However, you can remove languages only when no knowledge articles exist in that language. This field appears only when the translation management feature and glide.knowman.translation.enable_translation_task property are enabled. For more information, see Translation management and Knowledge properties.

4. Right-click the form header and click Save.
5. In the related list section, view or configure the following items related to the knowledge base:

   Name	Description
   Knowledge	List of knowledge articles stored in this knowledge base.
   Questions	List of Social Q&A questions stored in this knowledge base.
   Can Read	List of user criteria that grants read access and enables user matching the criteria to read articles in a knowledge base. Note: It is recommended to assign appropriate user criteria to secure read access. See, Select user criteria for a knowledge base.
   Can Contribute	List of user criteria that grants contribute access and enables user matching the criteria to create and modify articles in a knowledge base. Note: It is recommended to assign appropriate user criteria to secure contribute access. See, Select user criteria for a knowledge base.
   Article Templates	If you have activated the Knowledge Management Advanced (com.snc.knowledge_advanced) plugin, the Article Templates related list is displayed. If there are article templates in the related list, articles in that knowledge base can only be created using one of the article templates listed. If the Article Templates related list is empty, articles can be created using any article template. Click Edit to map article templates to the knowledge base. Note: Admins, knowledge admins, and knowledge managers can edit the article templates for the knowledge base.
   Featured Content	List of knowledge articles that appear in the homepage Featured Content section based on the corresponding keyword search set for each article.
   Knowledge Categories	List of knowledge categories associated with this knowledge base.

6. Click Submit.