Use the demand insights dashboard for your tasks to analyze candidate knowledge gaps and create knowledge gap feedback tasks.

1. Navigate to Knowledge Demand Insights and select the demand insights dashboard for your tasks, or navigate to Self-Service > Dashboards.
   • For customer service cases, select Demand Insights for Cases.
   • For incidents, select Demand Insights for Incidents.
   Note: For tasks other than customer service cases and incidents, you can create another dashboard or update an existing dashboard. For more information, see Create and use dashboards.
2. To view similar tasks grouped together, click a bar in the Pareto chart.
   Each bar represents a collection of similar tasks grouped together because they are likely to be on the same topic. The bars covering the largest number of tasks start from the left in a descending order. The blue line indicates how many bars you must analyze to cover 80% of all tasks that don't have good knowledge coverage. For more information, see Pareto chart for Knowledge Demand Insights.
3. (Optional) To generate a representative sample to see a smaller list, in the Knowledge Curation Tasks list, click Generate representative sample.
   If the Knowledge Curation Tasks list is large, you can generate a representative sample subset of a Knowledge Curation Tasks list. This smaller list aims to accurately reflect the characteristics of the tasks included in the main list.
4. Analyze the sample and select tasks for which you want to create a knowledge gap feedback task.
5. In the Knowledge Curation Tasks list, click Create Knowledge Gap for Selected.
6. In the Create Knowledge Gap dialog box, enter instructions for addressing the knowledge gap and click OK.
   Provide a summary of your analysis so that knowledge authors have the necessary information to create an article from the feedback task.