• Determines if there are any active Knowledge Management v2 knowledge bases.
• Determines if there is a unique database index on the Number field. If a unique constraint has been added to the Number field, the plugin activation fails. Follow the instructions listed in KB0634959 to perform corrective steps to resolve the issue.

  You need access to HI to be able to view KB articles.

The Knowledge Management Advanced plugin activates the following features:

• Article versioning: Enables maintaining multiple versions of a knowledge article. For more information, see Article versioning.
  Note: Migrate to Knowledge Management v3 completely to use article versioning.
• Article subscriptions: Enables managing knowledge base and knowledge article subscriptions. For more information, see Knowledge subscriptions.
  Note: The Knowledge Management Advanced plugin activates the Subscriptions and Activity Feed Framework plugin (com.snc.activity_subscriptions).
• Article quality index: Enables maintaining consistent quality of knowledge articles within a knowledge base where articles are written by various authors. For more information, see Article quality index for knowledge management.
• Article templates: Enables creating article templates for consistent structure of knowledge articles. For more information, see Knowledge article templates.
• Ownership group: Enables creating ownership groups for knowledge articles. For more information, see Ownership groups.
• In-context article creation: Enables creating a knowledge article from a customer service case. For more information, see Enable creating an article from a customer service case.
• Translation management: Enables managing translation tasks created for published knowledge articles. For more information, see Translation management.

Demo data is included as part of the Knowledge Management Advanced plugin. If the validation step performed by the Knowledge Management Advanced Installer plugin completes successfully, the Knowledge Management Advanced plugin is activated automatically. However, the demo data is not included in this activation. To load the demo data, go to the Knowledge Management Advanced plugin page, click the Load Demo Data Only related link, and then click OK.