The Knowledge Management Advanced plugin includes feature code and demo
data. The
Knowledge Management Advanced Installer plugin
(com.snc.knowledge_advanced.installer) is used to activate the
Knowledge Management Advanced plugin.
Note: The Knowledge Management Advanced plugin is not automatically activated with the Knowledge Management
v3 application.
The Knowledge Management Advanced Installer
plugin performs two validation steps prior to activation. The Knowledge Management Advanced plugin activates the following
features:
- Article versioning: Enables maintaining multiple versions of a knowledge
article. For more information, see Article versioning.
Note: Migrate to Knowledge Management v3 completely to use article
versioning.
- Article subscriptions: Enables managing knowledge base and knowledge article
subscriptions. For more information, see Knowledge subscriptions.
Note: The Knowledge Management Advanced plugin activates the Subscriptions
and Activity Feed Framework plugin
(com.snc.activity_subscriptions).
- Article quality index: Enables maintaining consistent quality of knowledge
articles within a knowledge base where articles are written by various authors.
For more information, see Article quality index for knowledge management.
- Article templates: Enables creating article templates for consistent structure
of knowledge articles. For more information, see Knowledge article templates.
- Ownership group: Enables creating ownership groups for knowledge articles. For
more information, see Ownership groups.
- In-context article creation: Enables creating a knowledge article from a
customer service case. For more information, see Enable creating an article from a customer service case.
- Translation management: Enables managing translation tasks created for published
knowledge articles. For more information, see Translation management.
Demo data is included as part of the Knowledge Management Advanced plugin. If
the validation step performed by the Knowledge Management Advanced Installer plugin
completes successfully, the Knowledge Management Advanced plugin is activated
automatically. However, the demo data is not included in this activation. To load
the demo data, go to the Knowledge Management Advanced plugin page, click the
Load Demo Data Only related link, and then click
OK.