Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.

1. Navigate to System Definition > Plugins.

   A banner notifies you that you're in the All Applications page, which contains plugins and ServiceNow Store applications.

   Note: To redirect to the legacy list view for plugins, click the link.

   

2. Find the plugin using the filter criteria and search bar.

   You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.

3. Activate the plugin.

   You can activate the plugin directly from the All Applications page, or you can view more details about the plugin before you activate it.

   • If you're certain that you have the correct plugin, click Install, then in the Activate Plugin dialog box, click Activate.

     

   • To view plugin details before activation:
     1. Click the plugin name.
     2. On the form, click the Activate/Update related link.
     3. In the dialog box, review the dependent plugins.

        If your plugin requires dependent plugins, they're activated automatically when you activate your plugin if they're not active already.

     4. If demo data is available and you want to install it, click Load demo data.

        Some plugins include demo data, which are sample records that describe plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form.

     5. Click Activate.
   • Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise they will receive the following error: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.