When attaching an article to an incident, copy the content into this field.
(glide.knowman.attach.fields ) |
When a user searches knowledge from a task form (such as an incident, problem,
or change) and clicks the Attach to Task button for an
article, the system copies the article number and content into the field specified
in the Value column here. This field is generally a journal
field such as Comments or Work
notes. Use dot walking to copy the article content into related
records. If a specified field does not exist, that field is ignored. If the
property has no value, comments is used. |
Displays a read-only article view page when articles are viewed from contextual
search
(glide.knowman.contextual_search.show_read_only_article ) |
Displays a read-only article view page when knowledge articles are viewed from
contextual search.
- Type: true|false
- Default value: true
Note: The
glide.knowman.contextual_search.show_read_only_article
property is activated by default. If the property isn’t available, add it manually
and set its value to true to display read-only knowledge
articles accessed from the contextual search. For more information, see Add a system
property. |
Knowledge Management logo to display if running out of the ServiceNow frames.
(glide.knowman.frameless_logo ) |
Click the reference lookup tool and choose an image file to be displayed on knowledge pages that are used
outside of the ServiceNow application frames. For example, the
logo image selected here appears if you create a
Content
Management System site that includes knowledge pages. You can also enter the
Name of an
image
stored in the database to use that image. Note: This property applies only to
Knowledge v2 pages. This property is not supported on Knowledge v3
pages. |
Hide the 'Import' functionality (button and drag-n-drop) for all users.
(glide.knowman.import.hide_import_functionality ) |
Select Yes to hide the Import
Articles button. If you have not yet migrated to Knowledge v3 and
are using legacy Knowledge v2, you can configure the visibility of the
Import Articles button to prevent users from importing
articles to knowledge bases. |
Show publish check box on the knowledge import pop-up.
(glide.knowman.import.show_publish_checkbox ) |
Select No to remove the Publish
check box on the knowledge import form so that an article cannot be published as
part of the import process. Default is yes. |
Use submission workflow.
(glide.knowman.submission.workflow ) |
Select the Yes check box to use the knowledge submission
workflow instead of the standard knowledge workflow. If this option is selected,
each time a user
creates
knowledge from an incident or problem, the content is placed into a submission
record instead of a draft article. Transforming knowledge submissions into articles
follows a
specific
workflow. |
Disable creating or updating articles larger than server size limit.
(glide.knowman.check_article_size ) |
Select Yes to disable creating or updating knowledge
articles with content more than server limit of the Now Platform. By
default, the server limit is 1 MB. Therefore, you can't create or edit knowledge
articles with content more than 1 MB. The limit doesn’t apply to the attachments of
a knowledge article. This property is enabled by default. If you disable the
property, you might be able to create articles up to 2 MB. However, you can't
perform any UI actions such as submit, check out, update, and
publish. Note: This property only applies when creating and updating articles
in the Now Platform interface because of the server
limitation. |
The sys_id of the knowledge base when creating knowledge from task records.
(glide.knowman.task_kb ) |
Enter the sys_id of the knowledge base to put new knowledge articles created
from tasks in. |
Before displaying the text of the article in search results or the article
view, check field-level ACLs on appropriate field: kb_knowledge.text (HTML article)
or kb_knowledge.wiki (wiki text article).
(glide.knowman.text.check_can_read ) |
Select this check box if users must have ACL-based permission to view text
fields on the Knowledge [kb_knowledge] table to read article previews in knowledge
search results. |
Defines the number of results to be considered when building the search filters
(glide.knowman.search.facet_depth ) |
Define maximum number of knowledge articles to be considered from search
results for populating search filters.
- Type: string
- Default value: 300
- Location: System Properties
|
Send notification to approvers and authors in article approval workflow
(glide.knowman.enable_approval_notification ) |
Select this check box to send approval email notifications. By default, the
property is enabled. |
Allow articles in the global domain to be checked out or edited by users in
another domain (glide.knowman.allow_edit_global_articles ) |
Enter the value as true to enable checking out and
editing global articles for users from a domain other than the global domain.
- Type: true | false
- Default value: true
- Location: System Properties
|
When showing a list of articles through the Knowledge portal (using the kb_list
UI Page), remove articles the user cannot see before building the list.
(glide.knowman.list.filter ) |
Enter the value as true to enable removal of articles
that user cannot see before building the articles list in the knowledge portal.
- Type: true | false
- Default value: false
- Location: System Properties
If you have large number of articles in your knowledge base, setting this
property to true will negatively impact performance. |
Create translation task when an article is published
(glide.knowman.translation.enable_translation_task ) |
Enter the value as true to enable creation of
translation tasks.
- Type: true | false
- Default value: false
- Location: System Properties
Note: When you enable this property, you can’t modify the knowledge base of
existing articles. |
Deny access to a knowledge base when either Can Read or Can Contribute user
criteria list for the knowledge base isn't specified
(glide.knowman.block_access_with_no_user_criteria ) |
Enter the value as true to deny contribute access to a
knowledge base when Can Contribute isn’t set and read access when Can Read isn’t
set.
- Type: true | false
- Default value: true
- Location: System Properties
|
Determines whether to apply ACLs on the search results
(glide.knowman.search.apply_acls ) |
Enter the value as true to apply knowledge ACLs on
knowledge article search results.
- Type: true | false
- Default value: true
- Location: System Properties
Note: If the glide.knowman.search.apply_acls is set to
true, a knowledge base without any articles present in the search results might
appear in the Knowledge Field Facet when filtering by knowledge base. For more
information, see Configure filter facet widget instance options. |