| Knowledge Management Core com.glideapp.knowledge |
Installs the core Knowledge Management items used
to allow other Knowledge-related plugins to work, such as Knowledge V3, Knowledge
Advanced, and Knowledge Service Portal. This plugin is activated by default. |
| Knowledge Management Advanced
Installer com.snc.knowledge_advanced.installer |
Installs the Knowledge Management Advanced plugin. Activating/upgrading to this
plugin validates the knowledge articles and knowledge bases to make sure that the
Knowledge Advanced plugin can be successfully installed. If validation fails, check
the Plugin Activation logs and follow instructions given to fix any errors. Once you
fix all the issues, re-run this plugin. |
| Knowledge Management Advanced com.snc.knowledge_advanced |
Adds advanced features to Knowledge Management such as
version control and subscriptions. This plugin requires that all knowledge bases are
version Knowledge V3. Use the Knowledge Management Advanced Installer plugin to
activate this plugin. |
| Predictive Intelligence for Knowledge
Management [com.snc.knowledge_ml] |
Provides various Knowledge Management capabilities
driven by machine-learning solutions. For example, capabilities such as similar
articles and knowledge demand insights. Activation of this plugin on production
instances may require a separate license. Contact ServiceNow
for details. Note: When you install and activate the Predictive Intelligence for
Knowledge Management plugin (com.snc.knowledge_ml), the Predictive Intelligence
for Contextual Search plugin (com.snc.contextual_search_ml) is also
activated. |
| Performance Analytics - Content Pack - Knowledge
Management com.snc.pa.knowledge_v2 |
Enables the Performance Analytics content pack for the Analytics and Reporting Knowledge Management
Solution. Activation of this plugin on production instances might require
a separate Performance Analytics license. Contact ServiceNow for details. |
| Knowledge Management V3 com.snc.knowledge3 |
Enables support for Knowledge Management V3. Activate
this plugin when you upgrade from Eureka or earlier versions. |
| I18N: Knowledge Management Internationalization Plugin
v2 com.glideapp.knowledge.i18n2 |
Helps create and maintain translations of an article in various languages in a
way that is easy to manage translations while authoring as well as viewing articles.
Activating internationalization plugins for any of the available languages
automatically activates this plugin. |
| Knowledge Document com.snc.knowledge_document |
Adds knowledge-based functionalities to the Managed Documents plugin. You can
create a knowledge article from a document or update a knowledge document to a newer
revision. |
| Knowledge Management - External Content
Integration com.snc.knowledge.external_integration |
Adds external content search capabilities to the Knowledge Management application.
Once configured, this feature creates a copy of the external content on ServiceNow
as knowledge articles, and then indexes the articles through Zing Search. You must
have appropriate reuse and copy privileges before you configure an external source
to be searchable using this feature. |
| Knowledge Management Wiki Support com.glideapp.knowledge2.wiki |
Enables support for wiki type Knowledge articles. |
