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    Knowledge subscriptions

    Subscribe to knowledge bases and knowledge articles and receive email notifications about new articles and article revisions or comments.

    • Subscribed to a knowledge base:
      • Knowledge base owners are auto-subscribed to all articles in the knowledge bases they own. They receive email notifications when new articles are created or revised (published) in the knowledge base.
      • Users who subscribe to a knowledge base receive email notifications when new articles are created in the knowledge base or if the existing articles are revised (published).
    • Subscribed to a knowledge article:
      • Knowledge authors are auto-subscribed to the articles they create. They receive email notifications when the articles they created are checked out or revised (published) by other authors, and if the articles receive user comments.
      • Users who subscribe to an article receive email notifications when the article is revised (published).

    Users can set their Knowledge notification preferences using System Settings. For more information, see Knowledge Management email notifications and Set knowledge notification preferences.

    The knowledge subscription feature is available for both the Knowledge Management v3 user interface and the Knowledge Management Service Portal.

    If the article versioning feature is enabled, the following notifications are also sent:

    • An article is checked out
    • An article is revised
    • A new version of an article is published

    Activation information

    The knowledge subscriptions feature requires the Knowledge Management Advanced plugin (com.snc.knowledge_advanced). For more information, see Configure knowledge subscriptions.

    • Subscribe to a knowledge base

      Subscribe to a knowledge base and receive notifications when articles are added to that knowledge base.

    • Unsubscribe from a knowledge base

      Unsubscribe from a knowledge base.

    • Subscribe to a knowledge article

      Subscribe to a knowledge article within a knowledge base.

    • Unsubscribe from a knowledge article

      Unsubscribe from a knowledge article.

    • Manage knowledge subscriptions

      Manage knowledge base and knowledge article subscriptions from the Notification Settings page.

    Related concepts
    • Knowledge article version numbers
    • Article versioning
    • Knowledge Management email notifications

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    Release version
    Choose your release version

      Knowledge subscriptions

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Knowledge subscriptions

      Subscribe to knowledge bases and knowledge articles and receive email notifications about new articles and article revisions or comments.

      • Subscribed to a knowledge base:
        • Knowledge base owners are auto-subscribed to all articles in the knowledge bases they own. They receive email notifications when new articles are created or revised (published) in the knowledge base.
        • Users who subscribe to a knowledge base receive email notifications when new articles are created in the knowledge base or if the existing articles are revised (published).
      • Subscribed to a knowledge article:
        • Knowledge authors are auto-subscribed to the articles they create. They receive email notifications when the articles they created are checked out or revised (published) by other authors, and if the articles receive user comments.
        • Users who subscribe to an article receive email notifications when the article is revised (published).

      Users can set their Knowledge notification preferences using System Settings. For more information, see Knowledge Management email notifications and Set knowledge notification preferences.

      The knowledge subscription feature is available for both the Knowledge Management v3 user interface and the Knowledge Management Service Portal.

      If the article versioning feature is enabled, the following notifications are also sent:

      • An article is checked out
      • An article is revised
      • A new version of an article is published

      Activation information

      The knowledge subscriptions feature requires the Knowledge Management Advanced plugin (com.snc.knowledge_advanced). For more information, see Configure knowledge subscriptions.

      • Subscribe to a knowledge base

        Subscribe to a knowledge base and receive notifications when articles are added to that knowledge base.

      • Unsubscribe from a knowledge base

        Unsubscribe from a knowledge base.

      • Subscribe to a knowledge article

        Subscribe to a knowledge article within a knowledge base.

      • Unsubscribe from a knowledge article

        Unsubscribe from a knowledge article.

      • Manage knowledge subscriptions

        Manage knowledge base and knowledge article subscriptions from the Notification Settings page.

      Related concepts
      • Knowledge article version numbers
      • Article versioning
      • Knowledge Management email notifications

      Tags:

      Feedback

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