You can initiate the retirement workflow to retire a knowledge article. Only
administrators and knowledge administrators can view articles after they are retired.
A knowledge article has an associated retirement workflow, similar to the publishing workflow.
This allows administrators to configure these workflows, defining an approval and review process
for retiring knowledge if appropriate.
When editing an article, click Retire to launch the retirement workflow
associated with that article. If the article requires approval prior to retirement, the article
goes to a pending approval state, and the workflow either finishes upon approval or cancels if
rejected by a required approver. The article number associated with the retired article is not
available for reuse.
Note:
- Retired knowledge articles are not available to users except for administrators and
knowledge administrators who can view them. To reuse a retired article, administrators and
knowledge administrators can republish the article. For more information, see Republish a retired article.
- An article and its translations have a parent-child relationship. Retiring a parent article
does not automatically retire all its translated child articles.
Instant retire and Approval retire workflows
