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    Home Orlando Now Platform Capabilities Now Platform capabilities Knowledge Management Configure Knowledge Management Knowledge manager

    Knowledge manager

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    Knowledge manager

    Having multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.

    As a knowledge manager, you can assign other managers, define category structures, configure which users can read and contribute articles, move and pin articles, and modify most fields on the Knowledge Base form. You can also approve the publishing or retiring of knowledge articles in those knowledge bases. You can enable Social Q&A for your knowledge bases if the Social Q&A application is active.

    The primary manager of a knowledge base is the owner of that knowledge base. Each knowledge base must have one owner. There may be any number of additional managers for each knowledge base. The owner and all managers of a knowledge base automatically receive the knowledge_manager role. If the knowledge base is made inactive later, the knowledge_manager role is not automatically removed for these users.

    • Add a knowledge article to featured content

      Add a knowledge article to appear in the Featured content section of the knowledge homepage and at the top of knowledge search results page.

    • Define a knowledge article category

      Each knowledge base has a hierarchy of categories that organizes the articles.

    • Assign a knowledge base manager

      You can assign users as managers of a knowledge base.

    Related concepts
    • Configure Knowledge Management
    • Migrate to Knowledge Management v3

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      Knowledge manager

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Knowledge manager

      Having multiple knowledge bases allows an organization to spread management responsibilities across multiple users, known as knowledge managers.

      As a knowledge manager, you can assign other managers, define category structures, configure which users can read and contribute articles, move and pin articles, and modify most fields on the Knowledge Base form. You can also approve the publishing or retiring of knowledge articles in those knowledge bases. You can enable Social Q&A for your knowledge bases if the Social Q&A application is active.

      The primary manager of a knowledge base is the owner of that knowledge base. Each knowledge base must have one owner. There may be any number of additional managers for each knowledge base. The owner and all managers of a knowledge base automatically receive the knowledge_manager role. If the knowledge base is made inactive later, the knowledge_manager role is not automatically removed for these users.

      • Add a knowledge article to featured content

        Add a knowledge article to appear in the Featured content section of the knowledge homepage and at the top of knowledge search results page.

      • Define a knowledge article category

        Each knowledge base has a hierarchy of categories that organizes the articles.

      • Assign a knowledge base manager

        You can assign users as managers of a knowledge base.

      Related concepts
      • Configure Knowledge Management
      • Migrate to Knowledge Management v3

      Tags:

      Feedback

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