Review details of de-duplication tasks, and then potentially remediate a de-duplication task.

Before you begin

Role required: itil to view, and itil_admin or cmdb_dedup_admin to remediate a de-duplication task.

About this task

Alternatively, you can use de-duplication capabilities in the CMDB Workspace. Use the De-duplication dashboard and the De-duplication Template Library to:
  • Review de-duplication tasks
  • Remediate de-duplication tasks in bulk by using de-duplication templates
  • Gain insights into de-duplication counts and status in your organization
For more information, see CI de-duplication experience in CMDB Workspace.

If a duplicate CI is a dependent CI, then you can view the details of the dependent relationship, the Depend on CI, and any relation qualifier chain. If the dependent CI has a lookup table, then you can see the details of the respective lookup table.

Procedure

  1. Navigate to All > Configuration > Identification/Reconciliation > De-duplication Tasks.
  2. Select a task.
  3. In the related lists section, click the Duplicate Audit Results tab to see the list of duplicate CIs in this task. You can click a CI to display more CI details.

What to do next

Analyze de-duplication tasks to determine which CIs should remain active and which of the duplicate CIs in the Duplicate Audit Results lists are stale or incorrect. Click Remediate to remediate a single de-duplication task.