Manually initiate a workflow to remediate a CI that failed a CMDB health test. For
example, you can remediate CIs that are orphan or stale.
To manually apply a CMDB remediation, a CMDB remediation rule must exist, in which
Execution is set to
Manual.
Role
required: itil_admin
To remediate failures
of the duplicate metric, use de-duplication tasks.
For all metrics except for audit, each CI
that failed a metric test is associated with a single task. Because a CI can fail
multiple audits, a single CI can be associated with multiple audit tasks. The first
of those tasks is in the Task field, and any additional tasks
are in the Additional Tasks field. To remediate failures of
the audit metric, refer to the audit tasks for the audits that the CI
failed.
-
Navigate to , and then click CMDB View,
Service View, or Group
View.
-
Click on one of the bars in a bar chart on the page. Or, click on a metric tile
that is associated with the remediation that you want to apply, and then in a
detailed report click on a bar in a bar chart. For example, to remediate an
orphan CI, click the Completeness tile.
-
In the Task column in the CMDB Health
Results list, select the task that is associated with the CI
that you want to remediate. Point to the information icon (
) for a result record to display the CMDB Health Results dialog box with
more details about the health test.
The CMDB Health Results list contains records only for the CIs that failed a
metric test.
-
On the task form, click Remediate.
-
In the Run Remediations dialog box, select the
remediation rule that you want to apply.
The list of remediation rules is based on the type of health metric (such as
orphan, stale), and on the filter defined in the rule.
-
Click Execute.
