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    Home Orlando Now Platform Capabilities Now Platform capabilities Configuration Management Database Integrating third-party data into the CMDB Service Graph connector for SolarWinds (2.2.1)

    Service Graph connector for SolarWinds (2.2.1)

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    Service Graph connector for SolarWinds (2.2.1)

    Use the Service Graph connector for SolarWinds to pull in data from the SolarWinds software into your ServiceNow instance.

    Important:

    SolarWinds has publicly disclosed vulnerabilities specific to its SolarWinds Orion Platform software. ServiceNow does not use the SolarWinds Orion Platform software in its cloud.

    Work with your internal Security team to verify whether you are affected by reviewing the SolarWinds Security Advisory.

    The Service Graph connector for SolarWinds pulls in asset inventory data (hardware and software) from the SolarWinds database into the ServiceNow® Configuration Management Database (CMDB) application.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    Supported versions: SolarWinds Orion 2019.4 HF6 or 2020.2.1. HF2

    Supported ServiceNow versions:
    • Starting with Orlando Patch 7.
    • Starting with Paris Patch 1.

    Use cases

    The following are examples on how you can use the Service Graph connector:
    • Automatic normalization of asset information for hardware, virtualization and cloud resources, and software.
    • Ability to configure and save synchronization schedules.

    Guided setup

    The guided setup for the Service Graph connector for SolarWinds provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph connector for SolarWinds.

    CMDB Integrations Dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph connectors. You can see metrics for all integration runs. You can filter the view to a specific integration, a specific time duration, or a specific integration run. For more details about monitoring SolarWinds integrations in the CMDB Integrations Dashboard, see CMDB Integrations Dashboard.

    Data mappings

    Data from data sources in the SolarWinds software is mapped and transformed into ServiceNow CMDB tables using the Robust Transform Engine (RTE). Data is inserted into ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete the guided setup, you can configure the integration to periodically pull data from the SolarWinds software. The data is loaded into staging tables and then inserted into the following CMDB target tables:
    • AIX Server [cmdb_ci_aix_server]
    • Availability Zone [cmdb_ci_availability_zone]
    • CI Relationship [cmdb_rel_ci]
    • Cloud Network [cmdb_ci_network]
    • Cloud Service Account [cmdb_ci_cloud_service_account]
    • Cloud Subnet [cmdb_ci_cloud_subnet]
    • Computer [cmdb_ci_computer]
    • Disk [cmdb_ci_disk]
    • Hardware [cmdb_ci_hardware]
    • Hardware Type [cmdb_ci_compute_template]
    • Hyper-V Server [cmdb_ci_hyper_v_server]
    • IIS Virtual Directory [cmdb_ci_iisdirectory]
    • Image [cmdb_ci_os_template]
    • IP Address [cmdb_ci_ip_address]
    • Linux Server [cmdb_ci_linux_server]
    • Logical Datacenter [cmdb_ci_logical_datacenter]
    • Microsoft iis Web Server [cmdb_ci_microsoft_iis_web_server]
    • MS SQL Server [cmdb_ci_db_mssql_server]
    • MS SQL DataBase [cmdb_ci_db_mssql_database]
    • Network Adapter [cmdb_ci_network_adapter]
    • Network Gear [cmdb_ci_netgear]
    • Serial Number [cmdb_serial_number]
    • Server [cmdb_ci_server]
    • Software [cmdb_ci_spkg]
    • Software Installation [cmdb_sam_sw_install]
    • Software Instance [cmdb_software_instance]
    • Solaris Server [cmdb_ci_solaris_server]
    • Storage Volume [cmdb_ci_storage_volume]
    • UNIX Server [cmdb_ci_unix_server]
    • VM Instance [cmdb_ci_vm_instance]
    • Windows Server [cmdb_ci_win_server]
    Related concepts
    • IntegrationHub ETL (1.5.1)
    • Integration Commons for CMDB (2.5.0)
    • Service Graph connector for ExtraHop (2.0.3)
    • Service Graph connector for Microsoft Intune (1.1.1)
    • Service Graph connector for Jamf (2.4.0)
    • Service Graph connector for Microsoft SCCM (2.1.1)
    • Service Graph connector for VMware Workspace ONE UEM (1.0.4)

    Configure Service Graph connector for SolarWinds

    Set up authentication credentials and scheduled jobs to import SolarWinds data into your CMDB.

    Before you begin

    To use this Service Graph connector, you need a subscription to a Subscription Unit that is based in the IT Operations Management (ITOM) Visibility application or in the ITOM Discovery application. As defined in the section titled "Managed IT Resource Types" in ServiceNow Subscription Unit Overview, for managed IT resources that are created or modified in the CMDB by this Service Graph connector, but that are not yet managed by ITOM Visibility or ITOM Discovery, these resources will increase Subscription Unit consumption from that application. Review your current Subscription Unit consumption within ITOM Visibility or ITOM Discovery to ensure available capacity.

    Before you start the configuration, navigate to System Definition > Business Rules and deactivate the ValidateServiceAccountID business rule.

    Dependencies and requirements:
    • The Integration Commons for CMDB store app, which is automatically installed.
    • The CMDB CI Class Models store app store app, which is automatically installed.
    • Discovery Core plugin (com.snc.discovery.core), which is automatically installed by Discovery.
    • ITOM Discovery License plugin (com.snc.itom.discovery.license). You must activate this plugin.
    • ITOM Licensing plugin (com.snc.itom.license). For more information, see Request Discovery.
    • SolarWinds Orion Platform.
    • SolarWinds Server & Application Monitor and/or Network Performance Monitor.
    Roles required:
    • To configure the ServiceNow platform: admin
    • To access SolarWinds data: User with SWIS (SolarWinds Information Service) access (the same as through the Orion website, not database users).
    Attention: You must agree to the statement that acknowledges you are aware of the recent Solarwinds Security Advisory before navigating the guided setup.

    About this task

    Note: SolarWinds Integration can work with or without Service & Application Monitor (SAM) and Network Performance Monitor (NPM) being installed.

    Procedure

    1. Navigate to Service Graph Connector for SolarWinds > Setup.
    2. On the Getting started page, click Get Started.
    3. On the Service Graph Connector for SolarWinds page, in the Configure the connection section, select the task Configure the authentication credentials used to connect to SolarWinds SWIS API.
    4. To configure your authentication credentials used to connect to the Solarwinds SWIS API, complete the following steps:
      1. On the next page, in the Configure the authentication credentials task section, click Configure.
      2. On the form, fill in the fields.
        Table 1. Basic Auth Credentials form
        Field Description
        Name This field is automatically set to a human-readable name for this credential. You can optionally change this setting.
        User name SolarWinds user name.
        Note: The SolarWinds user must have a role with read privileges to the SolarWinds Information Service API for all SolarWinds data sources that the integration can pull data.
        Password SolarWinds password, which is stored in the database in encrypted form.
        Active Option to check if this credential is active.
        Credential alias Advanced selection criteria for this credential.
        Order Determines the order in which credentials are tried (smaller numbers are tried first)
      3. Click Update if necessary.
      4. In the Configure the authentication credentials used to connect to SolarWinds SWIS API task section, click Mark as Complete.
    5. In the Configure SolarWinds HTTP connection task section, click Configure and complete the following steps:
      1. Review the HTTP(s) Connection form and fill in fields as needed.
        Table 2. HTTP(s) Connection form
        Field Description
        Name This field is automatically set to the name of the connection, which you can optionally change.
        Use MID server Option denoting if this Connection uses MID server or not.
        Host Target fully qualified host value used by the connection. The Connection URL will automatically fill in the <hostname>.
        Credential Credential value used by this connection.
        Connection alias Connection alias value with which the connection can be referred.
        URL builder Use URL builder to build the connection URL.
        Mutual authentication Enable if this is Mutual Authentication.
        Protocol Underlying protocol used by the connection.
        Active Option to activate the HTTP connection.
        Domain Domain to which the connection belongs.
        Override default port Target port value used by Connection.
        Base path Base path for HTTP(s) connection that is required but should not be modified.
      2. Click Update if necessary.
      3. In the Configure SolarWinds HTTP connection task section, click Mark as Complete.
    6. In the Configure SolarWinds Modules section, click Configure and complete the following steps:
      1. On the System Properties page, configure the SolarWinds modules. Update the Value for the sn_solarwinds_inte.npm_installed and the sn_solarwinds_inte.sam_installedor properties.
        • Set to true: If the respective module is installed on the SolarWinds instance
        • Set to false: If the respective module is not installed on the SolarWinds instance
        Note: This update changes the API class and the data that is returned from them.
      2. In the Help sidebar, click Mark as Complete.
    7. In the Test the connection task section, click Configure and complete the following steps to test the connection:
      1. Review the fields on the Data Source form, which are automatically set.
        Table 3. Data Source form
        Field Description
        Name Unique name for this data source.
        Import set table label Label of the table that will be created for this data source.
        Import set table name Name of the table that will be created for this data source.
        Type Data storage type of the data to be imported.
        Format Format of the data file.
        Path for each row Path expression used to select JSON objects which will become rows in the import set table.
        Discard Arrays Determines whether to discard or serialize JSON arrays as a value.
        Expand node children Determines whether to load inner object attributes as new columns for JSON or XML nodes.
        Data in single column Data in single column.
        Application Application containing this record.
        Request action The Data Source request action that will be invoked to get data.
        Support pagination Enable pagination to request action.
        Limit Maximum records per page.
        Offset Initial offset used for pagination.
      2. Click the Test Load 20 Records related link to test the connection to the SolarWinds API. Testing the connection takes a few moments, after which the page refreshes to show the test results.

        This step tests the SG-Solarwinds Hardware data source and ensures that data is loaded into the staging table. A successful connection for SG-Solarwinds Hardware means that all SolarWinds data sources connect successfully, so you do not need to individually test all data source.

        The connection is successful if the HTTP Status is 200. If there is an Error Code and Error Message, the connection failed and further troubleshooting is required.

      3. In the Help sidebar, click Back to Guided Setup.
      4. In the Test the connection task section, click Mark as Complete.
    8. On the left sidebar, click the Set-up scheduled import jobs button.
    9. On the Service Graph Connector for SolarWinds page, in the Set up scheduled import jobs section, select the task Configure the scheduled import jobs.
      1. In the Configure the scheduled import jobs task section, click Configure.
      2. Review the fields on the Scheduled Data Import form, which are automatically set.
        Table 4. Scheduled Data Import form
        Field Description
        Name Name of the scheduled job.
        Data source Data source record that defines the data to import.
        Run as Option to run the scheduled job with the credentials of the specified user.
        Active Option to activate the scheduled job. Select this option.
        Concurrent Import Function that loads the data from multiple import sets. The function then processes and transforms the data concurrently.
        Partition Method Partition method for the concurrent import set.
        Partition Size Import set size for early scheduling.
        Execute pre-import script Option to specify a script to run before the import is performed.
        Execute post-import script Option to specify a script to run after the import is performed.
        Application Application containing this record.
        Run Frequency of running the import.
        Conditional Conditions under which this job is executed.
        Note: All active SolarWinds scheduled jobs will run in their specified order after the SG-Solarwinds Hardware scheduled job runs. You can modify the Active setting for each SolarWinds scheduled job as appropriate for your integration.
      3. Click Update if necessary.
      4. In the Configure the scheduled import jobs task section, click Mark as Complete.

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      Service Graph connector for SolarWinds (2.2.1)

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Service Graph connector for SolarWinds (2.2.1)

      Use the Service Graph connector for SolarWinds to pull in data from the SolarWinds software into your ServiceNow instance.

      Important:

      SolarWinds has publicly disclosed vulnerabilities specific to its SolarWinds Orion Platform software. ServiceNow does not use the SolarWinds Orion Platform software in its cloud.

      Work with your internal Security team to verify whether you are affected by reviewing the SolarWinds Security Advisory.

      The Service Graph connector for SolarWinds pulls in asset inventory data (hardware and software) from the SolarWinds database into the ServiceNow® Configuration Management Database (CMDB) application.

      Request apps on the Store

      Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

      Supported versions

      Supported versions: SolarWinds Orion 2019.4 HF6 or 2020.2.1. HF2

      Supported ServiceNow versions:
      • Starting with Orlando Patch 7.
      • Starting with Paris Patch 1.

      Use cases

      The following are examples on how you can use the Service Graph connector:
      • Automatic normalization of asset information for hardware, virtualization and cloud resources, and software.
      • Ability to configure and save synchronization schedules.

      Guided setup

      The guided setup for the Service Graph connector for SolarWinds provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph connector for SolarWinds.

      CMDB Integrations Dashboard

      The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph connectors. You can see metrics for all integration runs. You can filter the view to a specific integration, a specific time duration, or a specific integration run. For more details about monitoring SolarWinds integrations in the CMDB Integrations Dashboard, see CMDB Integrations Dashboard.

      Data mappings

      Data from data sources in the SolarWinds software is mapped and transformed into ServiceNow CMDB tables using the Robust Transform Engine (RTE). Data is inserted into ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

      When you complete the guided setup, you can configure the integration to periodically pull data from the SolarWinds software. The data is loaded into staging tables and then inserted into the following CMDB target tables:
      • AIX Server [cmdb_ci_aix_server]
      • Availability Zone [cmdb_ci_availability_zone]
      • CI Relationship [cmdb_rel_ci]
      • Cloud Network [cmdb_ci_network]
      • Cloud Service Account [cmdb_ci_cloud_service_account]
      • Cloud Subnet [cmdb_ci_cloud_subnet]
      • Computer [cmdb_ci_computer]
      • Disk [cmdb_ci_disk]
      • Hardware [cmdb_ci_hardware]
      • Hardware Type [cmdb_ci_compute_template]
      • Hyper-V Server [cmdb_ci_hyper_v_server]
      • IIS Virtual Directory [cmdb_ci_iisdirectory]
      • Image [cmdb_ci_os_template]
      • IP Address [cmdb_ci_ip_address]
      • Linux Server [cmdb_ci_linux_server]
      • Logical Datacenter [cmdb_ci_logical_datacenter]
      • Microsoft iis Web Server [cmdb_ci_microsoft_iis_web_server]
      • MS SQL Server [cmdb_ci_db_mssql_server]
      • MS SQL DataBase [cmdb_ci_db_mssql_database]
      • Network Adapter [cmdb_ci_network_adapter]
      • Network Gear [cmdb_ci_netgear]
      • Serial Number [cmdb_serial_number]
      • Server [cmdb_ci_server]
      • Software [cmdb_ci_spkg]
      • Software Installation [cmdb_sam_sw_install]
      • Software Instance [cmdb_software_instance]
      • Solaris Server [cmdb_ci_solaris_server]
      • Storage Volume [cmdb_ci_storage_volume]
      • UNIX Server [cmdb_ci_unix_server]
      • VM Instance [cmdb_ci_vm_instance]
      • Windows Server [cmdb_ci_win_server]
      Related concepts
      • IntegrationHub ETL (1.5.1)
      • Integration Commons for CMDB (2.5.0)
      • Service Graph connector for ExtraHop (2.0.3)
      • Service Graph connector for Microsoft Intune (1.1.1)
      • Service Graph connector for Jamf (2.4.0)
      • Service Graph connector for Microsoft SCCM (2.1.1)
      • Service Graph connector for VMware Workspace ONE UEM (1.0.4)

      Configure Service Graph connector for SolarWinds

      Set up authentication credentials and scheduled jobs to import SolarWinds data into your CMDB.

      Before you begin

      To use this Service Graph connector, you need a subscription to a Subscription Unit that is based in the IT Operations Management (ITOM) Visibility application or in the ITOM Discovery application. As defined in the section titled "Managed IT Resource Types" in ServiceNow Subscription Unit Overview, for managed IT resources that are created or modified in the CMDB by this Service Graph connector, but that are not yet managed by ITOM Visibility or ITOM Discovery, these resources will increase Subscription Unit consumption from that application. Review your current Subscription Unit consumption within ITOM Visibility or ITOM Discovery to ensure available capacity.

      Before you start the configuration, navigate to System Definition > Business Rules and deactivate the ValidateServiceAccountID business rule.

      Dependencies and requirements:
      • The Integration Commons for CMDB store app, which is automatically installed.
      • The CMDB CI Class Models store app store app, which is automatically installed.
      • Discovery Core plugin (com.snc.discovery.core), which is automatically installed by Discovery.
      • ITOM Discovery License plugin (com.snc.itom.discovery.license). You must activate this plugin.
      • ITOM Licensing plugin (com.snc.itom.license). For more information, see Request Discovery.
      • SolarWinds Orion Platform.
      • SolarWinds Server & Application Monitor and/or Network Performance Monitor.
      Roles required:
      • To configure the ServiceNow platform: admin
      • To access SolarWinds data: User with SWIS (SolarWinds Information Service) access (the same as through the Orion website, not database users).
      Attention: You must agree to the statement that acknowledges you are aware of the recent Solarwinds Security Advisory before navigating the guided setup.

      About this task

      Note: SolarWinds Integration can work with or without Service & Application Monitor (SAM) and Network Performance Monitor (NPM) being installed.

      Procedure

      1. Navigate to Service Graph Connector for SolarWinds > Setup.
      2. On the Getting started page, click Get Started.
      3. On the Service Graph Connector for SolarWinds page, in the Configure the connection section, select the task Configure the authentication credentials used to connect to SolarWinds SWIS API.
      4. To configure your authentication credentials used to connect to the Solarwinds SWIS API, complete the following steps:
        1. On the next page, in the Configure the authentication credentials task section, click Configure.
        2. On the form, fill in the fields.
          Table 1. Basic Auth Credentials form
          Field Description
          Name This field is automatically set to a human-readable name for this credential. You can optionally change this setting.
          User name SolarWinds user name.
          Note: The SolarWinds user must have a role with read privileges to the SolarWinds Information Service API for all SolarWinds data sources that the integration can pull data.
          Password SolarWinds password, which is stored in the database in encrypted form.
          Active Option to check if this credential is active.
          Credential alias Advanced selection criteria for this credential.
          Order Determines the order in which credentials are tried (smaller numbers are tried first)
        3. Click Update if necessary.
        4. In the Configure the authentication credentials used to connect to SolarWinds SWIS API task section, click Mark as Complete.
      5. In the Configure SolarWinds HTTP connection task section, click Configure and complete the following steps:
        1. Review the HTTP(s) Connection form and fill in fields as needed.
          Table 2. HTTP(s) Connection form
          Field Description
          Name This field is automatically set to the name of the connection, which you can optionally change.
          Use MID server Option denoting if this Connection uses MID server or not.
          Host Target fully qualified host value used by the connection. The Connection URL will automatically fill in the <hostname>.
          Credential Credential value used by this connection.
          Connection alias Connection alias value with which the connection can be referred.
          URL builder Use URL builder to build the connection URL.
          Mutual authentication Enable if this is Mutual Authentication.
          Protocol Underlying protocol used by the connection.
          Active Option to activate the HTTP connection.
          Domain Domain to which the connection belongs.
          Override default port Target port value used by Connection.
          Base path Base path for HTTP(s) connection that is required but should not be modified.
        2. Click Update if necessary.
        3. In the Configure SolarWinds HTTP connection task section, click Mark as Complete.
      6. In the Configure SolarWinds Modules section, click Configure and complete the following steps:
        1. On the System Properties page, configure the SolarWinds modules. Update the Value for the sn_solarwinds_inte.npm_installed and the sn_solarwinds_inte.sam_installedor properties.
          • Set to true: If the respective module is installed on the SolarWinds instance
          • Set to false: If the respective module is not installed on the SolarWinds instance
          Note: This update changes the API class and the data that is returned from them.
        2. In the Help sidebar, click Mark as Complete.
      7. In the Test the connection task section, click Configure and complete the following steps to test the connection:
        1. Review the fields on the Data Source form, which are automatically set.
          Table 3. Data Source form
          Field Description
          Name Unique name for this data source.
          Import set table label Label of the table that will be created for this data source.
          Import set table name Name of the table that will be created for this data source.
          Type Data storage type of the data to be imported.
          Format Format of the data file.
          Path for each row Path expression used to select JSON objects which will become rows in the import set table.
          Discard Arrays Determines whether to discard or serialize JSON arrays as a value.
          Expand node children Determines whether to load inner object attributes as new columns for JSON or XML nodes.
          Data in single column Data in single column.
          Application Application containing this record.
          Request action The Data Source request action that will be invoked to get data.
          Support pagination Enable pagination to request action.
          Limit Maximum records per page.
          Offset Initial offset used for pagination.
        2. Click the Test Load 20 Records related link to test the connection to the SolarWinds API. Testing the connection takes a few moments, after which the page refreshes to show the test results.

          This step tests the SG-Solarwinds Hardware data source and ensures that data is loaded into the staging table. A successful connection for SG-Solarwinds Hardware means that all SolarWinds data sources connect successfully, so you do not need to individually test all data source.

          The connection is successful if the HTTP Status is 200. If there is an Error Code and Error Message, the connection failed and further troubleshooting is required.

        3. In the Help sidebar, click Back to Guided Setup.
        4. In the Test the connection task section, click Mark as Complete.
      8. On the left sidebar, click the Set-up scheduled import jobs button.
      9. On the Service Graph Connector for SolarWinds page, in the Set up scheduled import jobs section, select the task Configure the scheduled import jobs.
        1. In the Configure the scheduled import jobs task section, click Configure.
        2. Review the fields on the Scheduled Data Import form, which are automatically set.
          Table 4. Scheduled Data Import form
          Field Description
          Name Name of the scheduled job.
          Data source Data source record that defines the data to import.
          Run as Option to run the scheduled job with the credentials of the specified user.
          Active Option to activate the scheduled job. Select this option.
          Concurrent Import Function that loads the data from multiple import sets. The function then processes and transforms the data concurrently.
          Partition Method Partition method for the concurrent import set.
          Partition Size Import set size for early scheduling.
          Execute pre-import script Option to specify a script to run before the import is performed.
          Execute post-import script Option to specify a script to run after the import is performed.
          Application Application containing this record.
          Run Frequency of running the import.
          Conditional Conditions under which this job is executed.
          Note: All active SolarWinds scheduled jobs will run in their specified order after the SG-Solarwinds Hardware scheduled job runs. You can modify the Active setting for each SolarWinds scheduled job as appropriate for your integration.
        3. Click Update if necessary.
        4. In the Configure the scheduled import jobs task section, click Mark as Complete.

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