Use the Service Graph connector for SolarWinds to pull in data from the
SolarWinds software into your ServiceNow
instance.
Important:
SolarWinds has publicly disclosed vulnerabilities specific to its SolarWinds Orion Platform
software. ServiceNow does not use the SolarWinds Orion Platform software
in its cloud.
Work with your internal Security team to verify whether you are affected by reviewing the
SolarWinds Security Advisory.
The Service Graph connector for SolarWinds pulls in asset inventory data
(hardware and software) from the SolarWinds database into the ServiceNow®
Configuration Management Database (CMDB) application.
Supported versions
Supported versions: SolarWinds Orion 2019.4 HF6 or 2020.2.1. HF2
Supported
ServiceNow versions:
- Starting with Orlando Patch 7.
- Starting with Paris Patch 1.
Use cases
The following are examples on how you can use the Service Graph connector:
- Automatic normalization of asset information for hardware, virtualization and cloud
resources, and software.
- Ability to configure and save synchronization schedules.
Guided setup
The guided setup for the Service Graph connector for SolarWinds provides an
organized sequence of tasks to configure the integration on your instance. To access the guided
setup, see Configure Service Graph connector for SolarWinds.
CMDB Integrations Dashboard
The Integration Commons for CMDB store app provides a
dashboard with a central view of the status, processing results, and processing errors of all
installed Service Graph connectors. You can see metrics for all integration runs. You can filter
the view to a specific integration, a specific time duration, or a specific integration run. For
more details about monitoring SolarWinds integrations in the CMDB Integrations Dashboard, see CMDB Integrations Dashboard.
Data mappings
Data from data sources in the SolarWinds software is mapped and transformed
into ServiceNow
CMDB tables using the Robust Transform Engine (RTE). Data
is inserted into ServiceNow
CMDB using the Identification and Reconciliation Engine
(IRE).
When you complete the guided setup, you can configure the integration to periodically pull
data from the
SolarWinds software. The data is loaded into staging tables and
then inserted into the following
CMDB target tables:
- AIX Server [cmdb_ci_aix_server]
- Availability Zone [cmdb_ci_availability_zone]
- CI Relationship [cmdb_rel_ci]
- Cloud Network [cmdb_ci_network]
- Cloud Service Account [cmdb_ci_cloud_service_account]
- Cloud Subnet [cmdb_ci_cloud_subnet]
- Computer [cmdb_ci_computer]
- Disk [cmdb_ci_disk]
- Hardware [cmdb_ci_hardware]
- Hardware Type [cmdb_ci_compute_template]
- Hyper-V Server [cmdb_ci_hyper_v_server]
- IIS Virtual Directory [cmdb_ci_iisdirectory]
- Image [cmdb_ci_os_template]
- IP Address [cmdb_ci_ip_address]
- Linux Server [cmdb_ci_linux_server]
- Logical Datacenter [cmdb_ci_logical_datacenter]
- Microsoft iis Web Server [cmdb_ci_microsoft_iis_web_server]
- MS SQL Server [cmdb_ci_db_mssql_server]
- MS SQL DataBase [cmdb_ci_db_mssql_database]
- Network Adapter [cmdb_ci_network_adapter]
- Network Gear [cmdb_ci_netgear]
- Serial Number [cmdb_serial_number]
- Server [cmdb_ci_server]
- Software [cmdb_ci_spkg]
- Software Installation [cmdb_sam_sw_install]
- Software Instance [cmdb_software_instance]
- Solaris Server [cmdb_ci_solaris_server]
- Storage Volume [cmdb_ci_storage_volume]
- UNIX Server [cmdb_ci_unix_server]
- VM Instance [cmdb_ci_vm_instance]
- Windows Server [cmdb_ci_win_server]