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    Home Orlando Now Platform Capabilities Now Platform capabilities Service Portal Supported features in Service Portal

    Supported features in Service Portal

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    Supported features in Service Portal

    Service Portal is an alternative presentation layer for the platform. As such, not all features of the platform are extended to Service Portal. Consider your full application and the abilities of Service Portal before making considerable investments.

    Not currently supported

    • Domain separation at Levels 1-3. However, Service Portal does include support for domain separation at the Data only level. For more information, see Application support for domain separation and Domain separation in Service Portal.

    No plans to support

    • @ Mentions
    • Click-through/pop-ups
    • Embedded HTML outside of HTML fields
    • Embedded lists
    • UI macros
    • Formatters
    • UI actions marked as Client
    • Nested container Catalog variables
    • Survey wizards
    • OpenFrame
    • Service Portal and client scripts

      You can use client scripts and catalog client scripts in the Service Portal if the UI Type is set to Mobile / Service Portal or All. Client scripts and catalog client scripts are used with the Form widget and SC Catalog Item widget, as opposed to a widget client controller.

    • Supported client script types and APIs

      Some client scripts are not supported in Service Portal. Others must have a UI type set to All or Mobile / Service Portal. If using a client script in the Service Portal, only client-side APIs supported in a mobile environment can be used.

    • Activate Service Portal validation scripts

      Validate user input in a specific field type using a validation script. In new instances, Service Portal includes XML, Script, Script (Plain), Email, and Version validation scripts by default. If upgrading from a previous release, the Mobile and Service Portal version is not active by default. You must activate the Mobile and Service Portal version of the validation script to validate user input in the Service Portal.

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    Release version
    Choose your release version

      Supported features in Service Portal

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Supported features in Service Portal

      Service Portal is an alternative presentation layer for the platform. As such, not all features of the platform are extended to Service Portal. Consider your full application and the abilities of Service Portal before making considerable investments.

      Not currently supported

      • Domain separation at Levels 1-3. However, Service Portal does include support for domain separation at the Data only level. For more information, see Application support for domain separation and Domain separation in Service Portal.

      No plans to support

      • @ Mentions
      • Click-through/pop-ups
      • Embedded HTML outside of HTML fields
      • Embedded lists
      • UI macros
      • Formatters
      • UI actions marked as Client
      • Nested container Catalog variables
      • Survey wizards
      • OpenFrame
      • Service Portal and client scripts

        You can use client scripts and catalog client scripts in the Service Portal if the UI Type is set to Mobile / Service Portal or All. Client scripts and catalog client scripts are used with the Form widget and SC Catalog Item widget, as opposed to a widget client controller.

      • Supported client script types and APIs

        Some client scripts are not supported in Service Portal. Others must have a UI type set to All or Mobile / Service Portal. If using a client script in the Service Portal, only client-side APIs supported in a mobile environment can be used.

      • Activate Service Portal validation scripts

        Validate user input in a specific field type using a validation script. In new instances, Service Portal includes XML, Script, Script (Plain), Email, and Version validation scripts by default. If upgrading from a previous release, the Mobile and Service Portal version is not active by default. You must activate the Mobile and Service Portal version of the validation script to validate user input in the Service Portal.

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          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
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