Articles and article preview within a particular category. Categories are specified within the Knowledge Base module. You can use this base system widget as-is in your Service Portal or clone it to suit your own business needs.

The KB Category Page widget works together with the KB Categories widget. When you select a category in the KB Categories widget, the KB Category page widget lists articles within that category.

To have the KB Categories and KB Category Page widgets work in tandem, add the two widgets to the same page.

If you add the KB Category Page widget to a page without adding the KB Categories widget, the KB Category Page widget displays an uncategorized list of all articles within the knowledge base.

Categories are determined by the list of Knowledge Categories provided for the Knowledge Base. To view a list of categories for a knowledge base, in the platform navigate to Knowledge > Administration > Knowledge bases, then select the name of the knowledge base, for example IT. Categories for the knowledge base appear in the related lists. If a category does not have any associated articles, it does not appear in the portal. For more information on defining categories for a knowledge base, see Define a knowledge article category.

The knowledge base that a portal uses is determined in the portal form. For more information on associating your portal with a knowledge base, see Associate a portal with a knowledge base.

Instance options

Table 1. Instance options fields

Field	Description
Bootstrap color	Color scheme for the widget. The default colors are defined by the portal theme, but if you want the instance to have a specific color, select the option from the list.
Show star rating	Displays the star rating on the category page. If you select Use system properties, the appearance of the star rating is defined by the glide.knowman.show_star_rating system property.