Lists the categories for your Knowledge Base. You can use this base system widget as-is in your Service Portal or clone it to suit your own business needs.

Categories are determined by the list of Knowledge Categories provided for the Knowledge Base. To view a list of categories for a knowledge base, in the platform navigate to Knowledge > Administration > Knowledge bases then select the name of the knowledge base, for example IT. Categories for the knowledge base appear in the related lists. If a category does not have any associated articles, it does not appear in the portal. For more information on defining categories for a knowledge base, see Define a knowledge article category.

The knowledge base that a portal uses is determined in the portal form. If your portal uses multiple knowledge bases, you can use the KB Knowledge Bases widget to filter the content of the KB Categories widget.

For more information on associating your portal with a knowledge base, see Associate a portal with a knowledge base.

Instance options

The KB categories widget does not include instance options.