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    Home Orlando Now Platform Capabilities Now Platform capabilities Service Portal Service Portal pages

    Service Portal pages

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    Service Portal pages

    Use pages to organize content, ensure responsive mobile optimization, and design meaningful portal user experiences for your customers. A page houses containers and rows, which then contain widgets. By manipulating the layout of the page, and the widgets within it, you can construct your desired user experience.

    • Pages are referenced using the page ID.
    • Pages can be referenced in more than one portal.
    • Use base system pages as templates.
    Figure 1. Page layout
    Page highlighting the different layouts on the page including page, container, row, column, and widget

    Containers

    Containers are markup artifacts that are put on a page to contain the layouts that house the widgets.

    You can view containers and how they make up a page in the Service Portal Designer (Service Portal > Service Portal Configuration > Designer). Open a page in the Service Portal Designer, then click anything on the page. In the top left corner, breadcrumbs appear to show you which element on the page you have selected. Use the breadcrumbs to select a container, then click the edit icon (Edit icon from the top right of the Service Portal Designer).
    Figure 2. Service Portal Designer breadcrumbs
    Cool clocks widgets with a widget selected and the breadcrumbs at the top left of the page highlighted
    You can also edit a container by navigating to the Page Editor and selecting the container node in the tree view. In this view, you can:
    • Change the layout of widgets on a page.
    • Determine the number of columns on a page.
    • Determine whether to scale with changes to the browser window.
    • Add a background color to a portion of a page.
    • Add an background image to a portion of a page.
    • View the current layout of the widgets within the page.
    • Create and edit a page using the Service Portal Designer

      Create or edit a page and use layouts to organize the columns that house the widgets.

    • Assign a homepage to a portal

      Edit your portal record to specify any page as your homepage.

    • Assign a default error page

      Create a default 404 error page for your portal using a system property.

    • Add SEO information to Service Portal pages

      Improve the searchability of Service Portal pages by adding meta tags and descriptive titles.

    • Page navigation by URL

      You can navigate to a portal or a page using the URL.

    • Redirect a reference to a page ID

      Multiple widgets in the Service Portal may link to a single page using a hard-coded page ID. If you want to replace the page, all widgets that reference the page must be updated with the new page ID. Instead of cloning and updating each widget with the new page ID, you can create a single record that automatically redirects all references to the original page to point to the new page. This way, you can replace a page without locating and replacing all references to the page ID.

    • Activate the Knowledge Article View page on upgrade

      If upgrading from a previous release, take advantage of the latest article view features by activating the Knowledge Article View page route map. This map routes the kb_article page to the kb_article_view page, which includes new capabilities such as including links and images in article feedback and article versioning. This map is active by default in new instances and applies to all portals in the system.

    • Include font icons on a page

      Include font icons on a page so that all the widgets on the page have access to the font-icon set.

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    Release version
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      Service Portal pages

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Service Portal pages

      Use pages to organize content, ensure responsive mobile optimization, and design meaningful portal user experiences for your customers. A page houses containers and rows, which then contain widgets. By manipulating the layout of the page, and the widgets within it, you can construct your desired user experience.

      • Pages are referenced using the page ID.
      • Pages can be referenced in more than one portal.
      • Use base system pages as templates.
      Figure 1. Page layout
      Page highlighting the different layouts on the page including page, container, row, column, and widget

      Containers

      Containers are markup artifacts that are put on a page to contain the layouts that house the widgets.

      You can view containers and how they make up a page in the Service Portal Designer (Service Portal > Service Portal Configuration > Designer). Open a page in the Service Portal Designer, then click anything on the page. In the top left corner, breadcrumbs appear to show you which element on the page you have selected. Use the breadcrumbs to select a container, then click the edit icon (Edit icon from the top right of the Service Portal Designer).
      Figure 2. Service Portal Designer breadcrumbs
      Cool clocks widgets with a widget selected and the breadcrumbs at the top left of the page highlighted
      You can also edit a container by navigating to the Page Editor and selecting the container node in the tree view. In this view, you can:
      • Change the layout of widgets on a page.
      • Determine the number of columns on a page.
      • Determine whether to scale with changes to the browser window.
      • Add a background color to a portion of a page.
      • Add an background image to a portion of a page.
      • View the current layout of the widgets within the page.
      • Create and edit a page using the Service Portal Designer

        Create or edit a page and use layouts to organize the columns that house the widgets.

      • Assign a homepage to a portal

        Edit your portal record to specify any page as your homepage.

      • Assign a default error page

        Create a default 404 error page for your portal using a system property.

      • Add SEO information to Service Portal pages

        Improve the searchability of Service Portal pages by adding meta tags and descriptive titles.

      • Page navigation by URL

        You can navigate to a portal or a page using the URL.

      • Redirect a reference to a page ID

        Multiple widgets in the Service Portal may link to a single page using a hard-coded page ID. If you want to replace the page, all widgets that reference the page must be updated with the new page ID. Instead of cloning and updating each widget with the new page ID, you can create a single record that automatically redirects all references to the original page to point to the new page. This way, you can replace a page without locating and replacing all references to the page ID.

      • Activate the Knowledge Article View page on upgrade

        If upgrading from a previous release, take advantage of the latest article view features by activating the Knowledge Article View page route map. This map routes the kb_article page to the kb_article_view page, which includes new capabilities such as including links and images in article feedback and article versioning. This map is active by default in new instances and applies to all portals in the system.

      • Include font icons on a page

        Include font icons on a page so that all the widgets on the page have access to the font-icon set.

      Tags:

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