Set up an audible alert to notify you when a new chat or work item arrives in your
Agent Workspace inbox.
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In your Agent Workspace inbox, click the
settings (
) icon.
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To receive an audible alert for new items in your inbox, toggle
Inbox Audio Alerts.
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To receive an audible alert for new chats in your inbox, toggle Chat
Audio Alerts.
Note: Only agents who are subscribed to the corresponding service channel
can toggle the settings.
