Base Agent Assist search results on a field in a record to return results for someone other than the agent.

1. Navigate to Contextual Search > Table Configuration.
2. Open any record where the UI type is Workspace.
3. Select the Enable search as check box to make Agent Assist use the value of a field for the searcher's identity.
4. In the Search as field list, select the field in the record to use as the person doing the search.

   Search results for the user that you defined in the Search as field appear in a separate tab next to the search results for the current user.

5. Click Submit.
   This option appears in Agent Assist as a slider that an agent can use to search while impersonating the user configured in the previous step. For example, the following image shows the value for Caller in the record used as the person doing the search.