Primary user |
Table column in the Primary reference
table to use when retrieving name and
contact information for this component, for example,
Assigned to or
Caller. If this value is
missing in the table, Agent Workspace inserts the values specified in
Secondary user. |
Primary reference table |
The table that stores information for the
Primary user field.
|
Primary fields |
Table column values in the Primary
reference table displayed in this
component, for example, name, email, phone number,
etc. |
Secondary user |
Table column in the Secondary
reference table to use when retrieving
name and contact information for this component if
the value is missing for the Primary
user. For example, Assigned
to. If this value is missing in the
table, Agent Workspace inserts the values specified in
Tertiary user. |
Secondary reference table |
The table that stores information for the
Secondary user field.
|
Secondary fields |
Table column values in the Secondary
reference table displayed in this
component, for example, name, email, phone number,
etc. when Agent Workspace uses the Secondary user. |
Tertiary user |
Table column in the Tertiary reference
table to use when retrieving name and
contact information for this component if the value
is missing for the Secondary user
. For example, Assigned
to. If this value is missing, no
information displays in this component. |
Tertiary reference table |
The table that stores information for the
Tertiary user field.
|
Tertiary fields |
Table column values in the Secondary
reference table displayed in this
component, for example, name, email, phone number,
etc. when Agent Workspace uses the Tertiary user. |