Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Now Platform capabilities
Table of Contents
Choose your release version
    Home Orlando Now Platform Capabilities Now Platform capabilities Service administration Survey Management Survey administration Surveys in ITSM Virtual Agent

    Surveys in ITSM Virtual Agent

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Surveys in ITSM Virtual Agent

    You can use surveys in ITSM Virtual Agent to collect survey responses from users through conversational questionnaires (pre-chat and post-chat surveys) in the chat client.

    A chat survey is available in ITSM Virtual Agent through the Provide Virtual Agent Feedback topic. The logic that renders the survey dynamically is called from the re-usable Survey topic block. It is common to use the Provide Virtual Agent Feedback topic as the survey setup topic in the general definitions of ITSM Virtual Agent, so that employees automatically receive a survey at the end of their conversations. For information about the Survey topic block, see ITSM Virtual Agent.

    When you select the Chat Survey check box for a survey, it validates the following conditions for a surveys on ITSM Virtual Agent.
    • Survey should contain only one metric category.
    • Survey can contain only these metric types.
      • Attachment
      • Boolean
      • Check box
      • Choice
      • Date
      • Date/Time
      • Image scale
      • Number
      • Numeric scale
      • Percentage
      • Scale
      • String

    For information on configuring a survey, see Modify a survey definition and Configure a survey in the survey designer.

    The following capabilities are supported for the survey:
    • Dependent survey fields
    • Introduction and end notes
    Related tasks
    • View the overview of all surveys
    • View a survey instance
    • Copy a survey
    • Publish a survey
    • Customize the appearance of a survey
    • Create a survey designer template question
    Related concepts
    • Survey designer
    • Survey users and groups
    • Survey definitions
    • Survey questions
    • Survey trigger conditions
    • Survey distribution
    • Sentiment analysis for surveys
    • Surveys in Service Portal
    • Legacy survey migration
    Related reference
    • Quick start tests for Assessments and Surveys
    Related topics
    • ITSM Virtual Agent

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Surveys in ITSM Virtual Agent

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Surveys in ITSM Virtual Agent

      You can use surveys in ITSM Virtual Agent to collect survey responses from users through conversational questionnaires (pre-chat and post-chat surveys) in the chat client.

      A chat survey is available in ITSM Virtual Agent through the Provide Virtual Agent Feedback topic. The logic that renders the survey dynamically is called from the re-usable Survey topic block. It is common to use the Provide Virtual Agent Feedback topic as the survey setup topic in the general definitions of ITSM Virtual Agent, so that employees automatically receive a survey at the end of their conversations. For information about the Survey topic block, see ITSM Virtual Agent.

      When you select the Chat Survey check box for a survey, it validates the following conditions for a surveys on ITSM Virtual Agent.
      • Survey should contain only one metric category.
      • Survey can contain only these metric types.
        • Attachment
        • Boolean
        • Check box
        • Choice
        • Date
        • Date/Time
        • Image scale
        • Number
        • Numeric scale
        • Percentage
        • Scale
        • String

      For information on configuring a survey, see Modify a survey definition and Configure a survey in the survey designer.

      The following capabilities are supported for the survey:
      • Dependent survey fields
      • Introduction and end notes
      Related tasks
      • View the overview of all surveys
      • View a survey instance
      • Copy a survey
      • Publish a survey
      • Customize the appearance of a survey
      • Create a survey designer template question
      Related concepts
      • Survey designer
      • Survey users and groups
      • Survey definitions
      • Survey questions
      • Survey trigger conditions
      • Survey distribution
      • Sentiment analysis for surveys
      • Surveys in Service Portal
      • Legacy survey migration
      Related reference
      • Quick start tests for Assessments and Surveys
      Related topics
      • ITSM Virtual Agent

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login