The Orlando release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

Subscription Management

With the ServiceNow® Subscription Management application, review and manage how your ServiceNow subscriptions are used on your production instance. Subscriptions are downloaded to production instances only and not to development or QA instances.

Explore

Upgrade to Orlando
Domain separation in Subscription Management

Set up

Video: Getting Started with Subscription Management
Subscription Management setup
Configure the color codes for subscription allocation levels

Administer

Subscription Management administration
Allocating users to a Per-User subscription
Allocating custom tables to subscription entitlements
View your subscription applications and allocation levels
Monitoring how your resources are allocated for subscriptions

Use

Allocating users to a Per-User subscription
Allocating your custom tables to subscription entitlements
Build a subscription user set
Add a user set to a subscription
Allocate an individual user from the Subscription form
Unsubscribe a user

Troubleshoot and get help

Ask or answer questions in the Subscription forum
Take the Subscription Management Overview course from Now Learning
Search the Known Error Portal for known error articles
Contact Customer Service and Support

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