All production instances can send and receive email using ServiceNow-provided resources. The
instance has an email address of instance@service-now.com.
Network layout for standard email configuration
Basic email services and features
- Mail servers maintained by ServiceNow.
- Pre-configured email accounts to connect to ServiceNow mail servers.
- An SMTP account sends email to your primary Mail Exchange (MX) server from your
instance email address of instance@service-now.com.
- A POP3 account receives email sent to your instance email address of
instance@service-now.com.
- High availability features from ServiceNow datacenters.
- Spam detection for incoming email.
Administrators who want to use basic email services can do so by enabling the email
properties for sending and receiving email.
