Email template |
If you want to reuse existing content, select an
email template to add content to the email notification.
You can only select an email template that meets one of
the following conditions:
- shares the same scope and table as the
notification
- shares the same scope but has no specified
table
- shares the same table and is in the global
scope
|
Subject |
Enter the subject line for the email message. The
subject can include variables from the
Select variables
column.
If empty, the system uses the
Subject value from the
Email template. If you
enter a value in this field, it overrides the
template value.
If your recipients subscribe to the email
notification on an SMS channel, then the system
sends the email notification subject as an SMS
message. To send a different SMS message, fill in
the SMS alternate field on
the email template form or the email notification
form.
|
Message HTML |
Enter the content of the email notification message.
The message can include variables from the
Select variables
column.
Variables map to column names available from the
notification table, its parent tables, and reference
tables. Use variables to include values from a
record in the table such as an incident short
description or comments and work notes.
The Message HTML field is
visible only if you set the content type to
HTML and plain text or
HTML only.
If empty, the system uses the Message
HTML value from the Email
template. If you enter a value in this
field, it overrides the template value.
To prevent adding extra <p> and
<div> elements to your email
notifications, see the blog post Extra line spacing
with paragraph tags in email client by a
ServiceNow employee in the Now Community.
|
SMS alternate |
Enter the notification message to send to an SMS
device. The SMS alternate message is limited to 140
characters.
If empty, the system uses the SMS
alternate value from the
Email template. If you
enter a value in this field, it overrides the
template value.
If you don't fill in the SMS
alternate field on this form or the
email template, then the system uses the email
notification subject as the SMS message.
|
Importance |
Set the importance of the email message to low or
high. |
Content type |
Select the content type for the email
notification:
- HTML and plain text
- HTML only
- Plain text only
By default, HTML only is
enabled. |
Include attachments |
Select this check box to send all attachments from
the triggering record as email attachments. |
Omit watermark |
Use this check box to apply or remove the watermark
attached to each email. If the email does not contain a
watermark, the system reviews the conditions of the
inbound actions to create or update task records. For
more information, and an alternative way to hide
watermarks, see Watermarks on notification emails. |
Message Text |
Enter the notification message to send in plain text.
This field appears when you set the content type to
HTML and plain text or
Plain text only.
If empty, the system uses the Message
Text value from the Email
template. If you enter a value in this
field, it overrides the template value.
|
From |
Enter the email address that you want the email
notification to use in the From field. For example,
helpdesk@yourcompany.com. The email must be in a
valid format, otherwise a notification message
appears near the field.
Changing this address may require an advanced email
setup such as enabling email forwarding, for example
when using Sender Policy Framework (SPF) records for
spam detection.
|
Reply to |
Enter the email address you want people to use when
replying to the email notification. For example,
helpdesk@yourcompany.com. The email must be in a
valid format, otherwise a notification message
appears near the field. You can add no more than one
email address in this field.
Changing this address requires an advanced email
setup such as enabling email forwarding.
|
Push message only |
Select this option to send this notification only as
a push notification to a mobile device. The Push Notification feature must be
active. |
Push messages |
Associate one or more push messages with this
notification. The Push Notification feature must be
active. Note: The push message and
notification must be for the same
table. |