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    Home Orlando Now Platform Capabilities Now Platform capabilities Notifications System notifications Push notifications Activate push notifications

    Activate push notifications

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    Activate push notifications

    Several plugins must be activated to use push notifications. If you have the Mobile UI (com.glide.ui.m) plugin active, push notification plugins are automatically activated.

    Before you begin

    Role required: admin

    About this task

    Ensure the following plugins are active on your instance:
    • Push Notification: Provides the necessary components and REST APIs to send push notifications to mobile devices.
    • Notification System Push Addon: Adds support for push notifications to the existing notification system.
    • Push Feedback: Handles feedback from Apple on which devices are no longer valid so they do not keep receiving push notifications.

    Procedure

    1. Navigate to System Applications > All Available Applications > All.
    2. On the All Applications page, click Request Plugin to open the request form on HI.
      Select to request a plugin from the All Applications page.
    3. On HI, select to be redirected to the HI Service Portal Service Catalog.
      HI redirect to Service Catalog
    4. On the Activate Plugin request form, fill in the fields.
      Field Description
      Target Instance Instance on which to activate the plugin.
      Plugin Name Name of the plugin to activate.
      Specify the date and time you would like this plugin to be enabled

      The date and time must be at least two business days from the current time.

      Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
      Reason/Comments Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.
    5. Click Submit.
    Related tasks
    • Requeue failed push notification messages
    Related concepts
    • Push notification retention
    Related reference
    • Push notification system
    • Installed with push notifications
    • Push notification properties
    • Push notification setup with the ServiceNow Classic mobile app
    • Push notification setup with a custom push application

    Tags:

    Feedback
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    Release version
    Choose your release version

      Activate push notifications

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Activate push notifications

      Several plugins must be activated to use push notifications. If you have the Mobile UI (com.glide.ui.m) plugin active, push notification plugins are automatically activated.

      Before you begin

      Role required: admin

      About this task

      Ensure the following plugins are active on your instance:
      • Push Notification: Provides the necessary components and REST APIs to send push notifications to mobile devices.
      • Notification System Push Addon: Adds support for push notifications to the existing notification system.
      • Push Feedback: Handles feedback from Apple on which devices are no longer valid so they do not keep receiving push notifications.

      Procedure

      1. Navigate to System Applications > All Available Applications > All.
      2. On the All Applications page, click Request Plugin to open the request form on HI.
        Select to request a plugin from the All Applications page.
      3. On HI, select to be redirected to the HI Service Portal Service Catalog.
        HI redirect to Service Catalog
      4. On the Activate Plugin request form, fill in the fields.
        Field Description
        Target Instance Instance on which to activate the plugin.
        Plugin Name Name of the plugin to activate.
        Specify the date and time you would like this plugin to be enabled

        The date and time must be at least two business days from the current time.

        Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
        Reason/Comments Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.
      5. Click Submit.
      Related tasks
      • Requeue failed push notification messages
      Related concepts
      • Push notification retention
      Related reference
      • Push notification system
      • Installed with push notifications
      • Push notification properties
      • Push notification setup with the ServiceNow Classic mobile app
      • Push notification setup with a custom push application

      Tags:

      Feedback

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