Configure the processing order for inbound email actions to force them to run in a prescribed order.

1. Navigate to System Policy > Email > Inbound Actions.
2. Open an existing inbound action or create one.
3. Complete the form and assign an order number to the Order field to establish when this inbound rule should run in relation to other rules. If you upgraded and activated the plugin, the Order field might be named Execution Order.
   Note: Ensure each inbound action has a unique Order value to ensure the system stops processing as expected. If multiple inbound actions have the same Order value, the system might evaluate all of the inbound actions, even if one of them contains the event.state="stop_processing"; script or has the Stop processing option selected.
4. To stop rule processing when an inbound email action runs successfully: add the following line to the bottom of the script:
   • Select the Stop processing check box.
   • Add the following line to the bottom of the Actions script:

     event.state="stop_processing";

   

Use process ordering and the stop_processing command to manage multiple filters in inbound email actions.

1. Create an action with a condition of Subject > starts with > chg: and the event.state="stop_processing"; command appended to the script.
2. Assign this action an Order value of 100.
3. Create an action with a condition of Subject > starts with > prb: and the event.state="stop_processing"; command appended to the script.
4. Assign this action an Order value of 200.
5. Create an action for incident with no conditions and an Order value of 300.

   It is not necessary to add the stop_processing command to the script for the incident action unless you want processing to stop at this rule to avoid continuing to another action.