Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Now Platform capabilities
Table of Contents
Choose your release version
    Home Orlando Now Platform Capabilities Now Platform capabilities Password Reset application Password Reset admin guide Configure your Password Reset process Password Reset verifications

    Password Reset verifications

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Password Reset verifications

    Each verification specifies the method and process for verifying the identity of the user that is requesting password reset.

    Verifications included with Password Reset

    The Password Reset application includes the following verifications in the base system. You can create a verification based on either a base-system verification or a verification type (a template).

    Note: The Password Reset Windows Application does not support custom verifications.
    Table 1. Password Reset verifications
    QA verification Implements a self-service Password Reset model with questions that are included with the base system or custom questions that the admin defines. While enrolling for the process, the user decides which questions to provide answers for. Questions are presented in the language that the user requested during login.
    When a user requests password reset, the system poses a specified number of the questions that the user selected during enrollment. The user must answer all questions correctly to verify identity.
    QA verification on the Verify page

    For information on the user enrollment experience, see Users: Enroll in the Password Reset program using questions and answers.

    This verification is based on the Security Questions verification type.

    Email verification This verification relies on auto-generated code numbers. You typically implement Email verification as a self-service Password Reset model.

    When a user requests password reset, the system sends a verification code to an email address that the user authorized during enrollment. To verify identity, the user then submits the code on the Password Reset Verify page.

    For information on the user enrollment experience, see Users: Enroll in the Password Reset program using emailed codes.

    The Password Reset Windows Application supports Email verification.

    This verification is based on the Email Code verification type.

    SMS verification Implements a self-service or service desk-assisted Password Reset model that relies on auto-generated code numbers.

    When a user requests password reset, the system sends a code to an SMS-capable device that the user has authorized. To verify identity, the user then submits the code on the Password Reset Verify page.

    You can use the ServiceNow Notify feature to send the codes.

    For information on the user enrollment experience, see Users: Enroll in the Password Reset program using SMS codes.

    This verification is based on the SMS Code verification type.

    Google Authenticator verification Password Reset model that relies on auto-generated code numbers. You typically implement Google Authenticator verification as a self-service Password Reset model.

    When a user requests password reset, the user reads a code from the Google Authenticator app on a device that the user has paired. To verify identity, the user then submits the code on the Password Reset Verify page.

    For information on the user enrollment experience, see Users: Enroll in the Password Reset program using Google Authenticator.

    The Password Reset Windows Application supports Google Authenticator verification.

    This verification is based on the Google Authenticator verification type.

    Personal Data — Confirm Email Address Implements a self-service Password Reset model that relies on user information that is available in the user profile on the instance.

    This verification is based on the Personal Data Confirmation verification type.

    Personal Data — Enter User Name Implements a self-service Password Reset model that relies on user information that is available in the user profile on the instance.

    This verification is based on the Personal Data verification type.

    Verifications included with the demo data

    The following demo data is based on the Mock verification type:
    • Sample Mock verification #1
    • #2
    • Personal data identification types and confirmation type verifications

      Personal data verifications allow users to verify their identity by providing answers to questions that are generated from personal information stored in the User table [sys_user].

    • SMS Code Verification type for Password Reset

      Using the Simple Message Service (SMS) Code Verification type, a user can verify identity with the help of any SMS-enabled device, like a cell phone that accepts text messages. When a user requests password reset, the system sends a numerical code to the device and the user then enters the code on the Password Reset Verification page.

    • Specify the number of required security questions

      When designing a Security Questions verification for Password Reset, you can specify the number of questions to display when users enroll. You can also specify the number to display when a user is verifying identity while resetting the password.

    Related tasks
    • Configure your Password Reset process to auto-enroll users
    • Enable users to enroll for Password Reset
    • Configure Password Reset properties
    • Send email to remind users to enroll for Password Reset
    • Configure the required strength for passwords
    • Specify lockout for failed login attempts
    • Configure Google reCAPTCHA for the password reset process
    • Create a custom Password Reset verification type
    • Create a custom Password Reset verification
    • Create a Password Reset verification from an existing verification
    Related concepts
    • Credential stores for Password Reset
    Related reference
    • Settings on the Advanced tab of the Password Reset Processes form

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Password Reset verifications

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Password Reset verifications

      Each verification specifies the method and process for verifying the identity of the user that is requesting password reset.

      Verifications included with Password Reset

      The Password Reset application includes the following verifications in the base system. You can create a verification based on either a base-system verification or a verification type (a template).

      Note: The Password Reset Windows Application does not support custom verifications.
      Table 1. Password Reset verifications
      QA verification Implements a self-service Password Reset model with questions that are included with the base system or custom questions that the admin defines. While enrolling for the process, the user decides which questions to provide answers for. Questions are presented in the language that the user requested during login.
      When a user requests password reset, the system poses a specified number of the questions that the user selected during enrollment. The user must answer all questions correctly to verify identity.
      QA verification on the Verify page

      For information on the user enrollment experience, see Users: Enroll in the Password Reset program using questions and answers.

      This verification is based on the Security Questions verification type.

      Email verification This verification relies on auto-generated code numbers. You typically implement Email verification as a self-service Password Reset model.

      When a user requests password reset, the system sends a verification code to an email address that the user authorized during enrollment. To verify identity, the user then submits the code on the Password Reset Verify page.

      For information on the user enrollment experience, see Users: Enroll in the Password Reset program using emailed codes.

      The Password Reset Windows Application supports Email verification.

      This verification is based on the Email Code verification type.

      SMS verification Implements a self-service or service desk-assisted Password Reset model that relies on auto-generated code numbers.

      When a user requests password reset, the system sends a code to an SMS-capable device that the user has authorized. To verify identity, the user then submits the code on the Password Reset Verify page.

      You can use the ServiceNow Notify feature to send the codes.

      For information on the user enrollment experience, see Users: Enroll in the Password Reset program using SMS codes.

      This verification is based on the SMS Code verification type.

      Google Authenticator verification Password Reset model that relies on auto-generated code numbers. You typically implement Google Authenticator verification as a self-service Password Reset model.

      When a user requests password reset, the user reads a code from the Google Authenticator app on a device that the user has paired. To verify identity, the user then submits the code on the Password Reset Verify page.

      For information on the user enrollment experience, see Users: Enroll in the Password Reset program using Google Authenticator.

      The Password Reset Windows Application supports Google Authenticator verification.

      This verification is based on the Google Authenticator verification type.

      Personal Data — Confirm Email Address Implements a self-service Password Reset model that relies on user information that is available in the user profile on the instance.

      This verification is based on the Personal Data Confirmation verification type.

      Personal Data — Enter User Name Implements a self-service Password Reset model that relies on user information that is available in the user profile on the instance.

      This verification is based on the Personal Data verification type.

      Verifications included with the demo data

      The following demo data is based on the Mock verification type:
      • Sample Mock verification #1
      • #2
      • Personal data identification types and confirmation type verifications

        Personal data verifications allow users to verify their identity by providing answers to questions that are generated from personal information stored in the User table [sys_user].

      • SMS Code Verification type for Password Reset

        Using the Simple Message Service (SMS) Code Verification type, a user can verify identity with the help of any SMS-enabled device, like a cell phone that accepts text messages. When a user requests password reset, the system sends a numerical code to the device and the user then enters the code on the Password Reset Verification page.

      • Specify the number of required security questions

        When designing a Security Questions verification for Password Reset, you can specify the number of questions to display when users enroll. You can also specify the number to display when a user is verifying identity while resetting the password.

      Related tasks
      • Configure your Password Reset process to auto-enroll users
      • Enable users to enroll for Password Reset
      • Configure Password Reset properties
      • Send email to remind users to enroll for Password Reset
      • Configure the required strength for passwords
      • Specify lockout for failed login attempts
      • Configure Google reCAPTCHA for the password reset process
      • Create a custom Password Reset verification type
      • Create a custom Password Reset verification
      • Create a Password Reset verification from an existing verification
      Related concepts
      • Credential stores for Password Reset
      Related reference
      • Settings on the Advanced tab of the Password Reset Processes form

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login