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    Home Orlando Now Platform Capabilities Now Platform capabilities Flow Designer Spokes

    Spokes

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    Spokes

    Add application-specific content to Flow Designer by installing spokes.

    A spoke is a scoped application containing Flow Designer content dedicated to a particular application or record type. For example, the ITSM Spoke contains actions for managing Task records such as the Create Task action. Spokes are activated when their parent application is activated. For example, the ITSM Spoke is activated when the Incident, Problem, and Change applications are activated. Creating a spoke requires familiarity with application development as developers must add Flow Designer content to a scoped application.

    Table 1. Default spokes available
    Spoke Description Plugin Included with
    Benchmarks Spoke Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow. [com.sn_bm_client.spoke] Benchmarks application.
    Connect spoke Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later. [com.glide.connect_v3plus.core.ah] Now Platform
    Customer Service Spoke Provides actions for flow designers to use when creating Customer Service Management business processes. [com.snc.customer_service.spoke] Customer Service Management application
    External Related Files spoke The External Related Files spoke stores information about files in third-party systems and helps you manage the information. [com.sn.external.files] Now Platform
    Field Service Spoke Provides actions for flow designers to use when creating Field Service Management business processes. [com.snc.field_service.spoke] Field Service Management application
    ITSM spoke Provides flow and actions associated with ITSM. Requires the ITSM application suite. [com.snc.itsm.spoke] IT Service Management application
    Security Operations spoke Provides Security Operations actions for flow designers to manage Security Incident Response flow templates. [com.snc.secops.spoke] Security Operations application
    Visual Task Board (VTB) Spoke Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees. [com.glide.ui.vtb.ah] Now Platform

    Additional spokes are available with an IntegrationHub subscription. To see a list of IntegrationHub spokes, see IntegrationHub available spokes. For more information about requesting an IntegrationHub subscription, see Request IntegrationHub.

    • Benchmarks Spoke

      Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow.

    • Connect spoke

      Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.

    • Customer Service Spoke

      Provides actions for flow designers to use when creating Customer Service Management business processes. Requires the Customer Service Management [com.sn_customerservice] plugin.

    • External Related Files spoke

      The External Related Files spoke stores information about files in third-party systems and helps you manage the information.

    • Field Service Spoke

      Provides actions for flow designers to use when creating Field Service Management business processes.

    • ITSM spoke

      Provides flow and actions associated with ITSM. Requires the ITSM application suite.

    • Security Operations spoke

      Provides Security Operations actions for flow designers to manage Security Incident Response flow templates.

    • Visual Task Board (VTB) Spoke

      Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees.

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    Release version
    Choose your release version

      Spokes

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Spokes

      Add application-specific content to Flow Designer by installing spokes.

      A spoke is a scoped application containing Flow Designer content dedicated to a particular application or record type. For example, the ITSM Spoke contains actions for managing Task records such as the Create Task action. Spokes are activated when their parent application is activated. For example, the ITSM Spoke is activated when the Incident, Problem, and Change applications are activated. Creating a spoke requires familiarity with application development as developers must add Flow Designer content to a scoped application.

      Table 1. Default spokes available
      Spoke Description Plugin Included with
      Benchmarks Spoke Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow. [com.sn_bm_client.spoke] Benchmarks application.
      Connect spoke Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later. [com.glide.connect_v3plus.core.ah] Now Platform
      Customer Service Spoke Provides actions for flow designers to use when creating Customer Service Management business processes. [com.snc.customer_service.spoke] Customer Service Management application
      External Related Files spoke The External Related Files spoke stores information about files in third-party systems and helps you manage the information. [com.sn.external.files] Now Platform
      Field Service Spoke Provides actions for flow designers to use when creating Field Service Management business processes. [com.snc.field_service.spoke] Field Service Management application
      ITSM spoke Provides flow and actions associated with ITSM. Requires the ITSM application suite. [com.snc.itsm.spoke] IT Service Management application
      Security Operations spoke Provides Security Operations actions for flow designers to manage Security Incident Response flow templates. [com.snc.secops.spoke] Security Operations application
      Visual Task Board (VTB) Spoke Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees. [com.glide.ui.vtb.ah] Now Platform

      Additional spokes are available with an IntegrationHub subscription. To see a list of IntegrationHub spokes, see IntegrationHub available spokes. For more information about requesting an IntegrationHub subscription, see Request IntegrationHub.

      • Benchmarks Spoke

        Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow.

      • Connect spoke

        Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.

      • Customer Service Spoke

        Provides actions for flow designers to use when creating Customer Service Management business processes. Requires the Customer Service Management [com.sn_customerservice] plugin.

      • External Related Files spoke

        The External Related Files spoke stores information about files in third-party systems and helps you manage the information.

      • Field Service Spoke

        Provides actions for flow designers to use when creating Field Service Management business processes.

      • ITSM spoke

        Provides flow and actions associated with ITSM. Requires the ITSM application suite.

      • Security Operations spoke

        Provides Security Operations actions for flow designers to manage Security Incident Response flow templates.

      • Visual Task Board (VTB) Spoke

        Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees.

      Tags:

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