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Release Notes and Upgrades
Enterprise Architecture
API implementation and reference
- API implementation
- API reference
- Developer guides
Better Together
Cloud Observability
Customer Service Management
- Communities
- Customer Service Management
Employee Service Management
- Emergency Response Management
- Employee Center
- Employee Center Integration with Microsoft Viva Connections
- Employee Center Pro
- Granular Delegation
- Health and Safety
- Health and Safety Testing
- HR Service Delivery
- HR Service Delivery Non-Scoped
- HR Service Delivery Integration with Workday Learning
- Indoor Mapping
- Legal Service Delivery
- Safe Workplace
- ServiceNow for Microsoft 365
- ServiceNow for Microsoft Outlook
- ServiceNow for Microsoft Teams
- ServiceNow for Zoom
- SharePoint Online Search Connector
- Universal Request
- Universal Task
- Workforce Optimization for HRSD
- Workplace Move Management
- Workplace Service Delivery Suite
- Workplace Service Delivery for Mobile
- Workplace Lease Administration
Environmental, Social, Governance
Field Service Management
- Field Service Management
Finance Operations Management
- Finance Close Automation
Governance Risk and Compliance
- Audit Management
- Business Continuity Management
- Compliance Case Management
- Continuous Authorization and Monitoring
- Operational Resilience
- Policy and Compliance Management
- Privacy Management
- Regulatory Change Management
- Risk Management
- Smart Assessment Engine
- Third-party Risk Management
Hyperautomation and Low-Code
- Building applications
  - App Engine Studio
  - Application Tools
  - Automated Test Framework
  - Business Rules
  - Creating Applications
  - Custom Components
  - Flow Designer
  - Guided Application Creator
  - Inbound REST web service
  - Inbound web services
  - JavaScript API reference
  - Manage Business Applications
  - ODBC driver
  - Outbound REST Web Service
  - Outbound SOAP Web Service
  - Outbound Web Service
  - Outbound Web Service Logging
  - Perl API
  - Process Designer
  - REST API reference
  - Robotic Process Automation Hub
  - Scripting
  - Scripted REST APIs
  - Scripted SOAP web services
  - ServiceNow Application Repository
  - SOAP web service
  - Service Creator
  - Studio
  - Team Development
  - UI Builder
  - Update Sets
  - Web Services
- Create Integrations with Applications
- Create Workflows
Industry Products
- Financial Services Operations
  - Financial Services Card Operations
  - Financial Services Complaint Management
  - Financial Services Customer Lifecycle Operations
  - Financial Services Deposit Operations
  - Financial Services Know Your Customer
  - Financial Services Loan Operations
  - Financial Services Payment Operations
  - Financial Services Treasury Operations
- Healthcare and Life Sciences
  - EMR Operations Management
  - Healthcare and Life Sciences Service Management
- Manufacturing
- Public Sector
- Retail Industry
- Telecommunications Media and Technology Assurance
  - Account Lifecycle Events
  - PSEW
  - Service Bridge
  - Technology
  - Telecommunications Service Operations Management
  - Telecommunications
  - Telecommunications Network Inventory
  - Telecommunications Service Management
Impact
IT Asset Management
- Cloud Insights
- Cloud Insights setup guide for AWS
- Cloud Insights setup guide for Azure
- Enterprise Asset Management
- Hardware Asset Management
- Now Assist for Software Asset Management
- Software Asset Management
IT Operations Management
- Agent Client Collector
- Cloud Management
- Cloud Native Operations
- Cloud Services Catalog
- Configuration Automation
- Discovery
- Event Management
- Health Log Analytics
- ITOM Cloud Accelerate
- ITOM Visibility
- Operational Intelligence
- Service Mapping
IT Service Management
- Asset Management
- Benchmarks
- Change Management
- Coaching
- Collaboration Services for TCM
- Continual Improvement Management
- Contract Management
- DevOps
- Digital End-User Experience
- Digital Portfolio Management
- Expense Line
- Incident Communications Management
- Incident Management
- ITSM Agent Workspace
- ITSM Guided Setup
- ITSM Predictive Intelligence Workbench
- ITSM Virtual Agent
- Machine learning solutions for IT Service Management
- On-Call Scheduling
- Problem Management
- Procurement
- Product Catalog
- Recommendation Framework
- Release Management
- Request Management
- Service 360
- Service Builder
- Service Catalog
- Service Desk
- Service Level Management
- Service Operations Workspace
- Service Operations Workspace for ITOM
- Service Portfolio Management
- Site Reliability Metrics
- Site Reliability Operations
- Software Asset Management Foundation plugin
- Vendor Performance Management
- Vendor Manager Workspace
- Walk-up Experience
- Workforce Optimization for ITSM
Legal Service Delivery
Operational Technology Management
- Manufacturing Process Manager
- Operational Technology Change Management
- Operational Technology Manager
- Operational Technology Incident Manager
- Operational Technology Knowledge Management
- Operational Technology Vulnerability Response
Now Platform
- Conversational Interfaces
- Now Platform Administration
  - Administration
  - AI Search
  - Contextual Search
  - Core Configuration
  - Currency fields
  - Data Management
  - Domain Separation
  - Dynamic Translation
  - Encryption Support
  - Events
  - Field Encryption with Key Management
  - Form Administration
  - Integrations
  - Key Management Framework
  - Lists
  - Localization
  - Localization Framework
  - Machine learning solutions for Search administration
  - Normalization Data Service
  - Platform Field Administration
  - Platform Performance
  - Platform Security
  - Search Administration
  - State Model
  - Table Administration
  - Time Cards
  - Time Configuration
  - User Administration
  - Upgrade Center
  - Upgrades and conversions
- Now Platform Capabilities
  - Advanced Work Assignment
  - Agent Workspace
  - Cloud Call Center
  - Common Service Data Model
  - Compliance
  - Configuration Management
  - Connect
  - Content Management System
  - Data Certification
  - Decision Tables
  - Dependency Views
  - Edge Encryption
  - E-signature
  - External Credential Storage
  - HealthScan
  - IntegrationHub
  - IntegrationHub Spokes
  - Instance Data Replication
  - Knowledge Management
  - Legacy Chat
  - Live Feed
  - Managed Documents
  - Messaging Service
  - MetricBase
  - MID Server
  - Notifications
  - Notify
  - Notify Connector for Microsoft Teams
  - Omnichannel Callback
  - Orchestration
  - Policy as Code Engine
  - Password Reset Application
  - Proactive Triggers
  - Remote Tables
  - Response Templates
  - Self Service
  - Service Administration
  - Service Portal Designer
  - Service Portal Widgets
  - ServiceNow Voice
  - Skills Management
  - Subscription Management
  - Survey Management
  - Task Communications Management
  - Templated snippets
  - Timeline Visualization
  - UIB Platform Workspace
  - Virtual Agent
  - Visual Task Boards
  - Visualizations
  - Workflow
- Intelligent Experiences
- Now Platform Security
- Now Platform User Interface
  - Adoption services
  - Embedded Help and Guided Tours
  - Homepages
  - Navigation and UI
- Now Intelligence
  - Automation Discovery
  - Dashboards
  - Natural Language Intelligence
  - Performance Analytics
  - Predictive Intelligence
  - Process Optimization
  - Reporting
  - Spotlight
  - Task Intelligence
  - User Experience Analytics
- Mobile Configuration and Navigation
  - Mobile Classic
Procurement Operations Management
Sales and Order Management
Security Operations
- Application Vulnerability Response
- Carbon Black Incident Enrichment integration
- Carbon Black integration
- Check Point Anti-bot - Email Parser integration
- Configuration Compliance
- CrowdStrike Falcon Host integration
- Crowdstrike Falcon Intelligence integration
- CrowdStrike Falcon Sandbox
- Elastic Search integration
- HPE Security ArcSight integration
- IBM QRadar Integration
- Intel McAfee EPO integration
- Intel McAfee ESM integration
- Microsoft Exchange On-Premises integration
- OPSWAT Metadefender integration
- Palo Alto Networks Integration
- Qualys Cloud Platform Integration
- Rapid7v6 vulnerability integration
- Recorded Future integration
- Security Incident Response
- Security Incident Response Analysis
- Security Incident Response Creation
- Security Incident Response integrations
- Security Incident Response Integration Hub
- Security Incident Response mobile
- Security Incident Response Orchestration
- Security Incident Response Reporting
- Security Incident Response setup
- Security Operations Have I Been Pwned? integration
- Security Operations Integration Reference
- Security Operations Integrations
- Security Operations Orchestration
- Security Operations Whois integration
- ServiceNow Security Operations add-on for Splunk
- SIR Analyst Workspace
- Splunk Enterprise Security Event Ingestion Integration
- Splunk - Incident Enrichment integration
- Tanium Endpoint Platform Integration
- Threat Integration
- Threat Intelligence
- Threat Intelligence Orchestration
- Trusted Security Circles
- VirusTotal integration
- Vulnerability Response
- Vulnerability Response mobile
- Vulnerability Response Orchestration
Service Management - Other
- Application Designer
- Coaching Loops
- Customer Support
- Facilities Service Management
- Finance Service Management
- Legal Service Management
- Marketing Service Management
- Planned Maintenance
- Skills Management
- Structured Problem Analysis
Software Asset Management
Strategic Portfolio Management
- Cost Management
- Demand Management
- Enterprise Release Management
- Financial Management
- Goal Framework and Goal Framework for SPM
- Innovation Management
- Investment Funding
- IT Program Management
- Machine learning solutions for IT Business Management
- Personal Task Management
- Project Portfolio Management
- Project Portfolio Suite
- Project Portfolio Suite with Financials
- Rate Model
- Resource Management
- Scaled Agile Framework
- Software Development Lifecycle
- Test Management
- Time Card Management
Finance and Supply Chain
- Sourcing and Procurement Operations
- Supplier Lifecycle Operations
- Accounts Payable Operations

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