Vulnerability Assignment Recommendations uses ServiceNow®
Predictive Intelligence and machine learning to recommend assignment groups for
vulnerable items (VIs) and vulnerability groups (VGs). You can reduce the time that you spend on
identifying the owners for unassigned or incorrectly assigned vulnerability findings. Also, you
can see a system-generated confidence score that evaluates if the recommended assignment group
is suited to resolve the vulnerability.
The Predictive Intelligence capabilities are used in Vulnerability Response to
provide better work experiences by creating and training a solution definition model that can
predict the assignment group based on existing data.
For more information, see Predictive Intelligence.
Vulnerability Assignment Recommendations
With the
Vulnerability Assignment Recommendations application (com.snc.vulnerability.recom), the
system can assign recommendations in
Vulnerability Response using
ServiceNow
Predictive Intelligence. This plugin requires:
- Vulnerability Response (
com.snc.vulnerability
)
- Predictive Intelligence (
com.glide.platform_ml
)
For more information, see Predictive Intelligence.
Confidence scores
Use the Vulnerability Assignment Recommendations application to generate the confidence score that
reports the confidence level of the recommended assignment groups for the selected VGs or
VIs. In other words, the confidence score evaluates whether the system is confident that the
recommended assignment group is suited to resolve the vulnerability. Up to 10
recommendations appear. These recommendations are based on the highest probability for
successful assignments. The first recommendation in the list means that the system has the
highest confidence that it is the correct assignment group.
For example, on a scale of 0-100, for each assignment group, the confidence score suggests
the probability of a VI or VG belonging to that particular group.