Define the criteria by which test results are automatically assigned to an assignment
group for remediation.
A default assignment rule, Assign to CI support group, is included in
the base system assigning test results to the CI Support Group.
Inactive by default.
The Assignment groups set by the Assignment Rules are used by Group
Rules to assign owners to test result groups (TRGs).
Assigning test results automatically
There are three different ways to assign test results using
Assign
using:
- Assignment group: This option allows you to select any of the existing Now Platform® user groups.
- Assignment Group Field: This option allows you to choose any assignment group field
available using the cmdb_ci table. By default you see the following three group
fields:
- None: Indicates no default value for this mandatory field
- Configuration Item: Approval Group
- Configuration Item: Assignment Group
- Configuration Item: Support Group
- Script: This option allows you to define the conditions using a script. This option
requires coding or advanced ServiceNow® expertise.
See
Create or edit Configuration Compliance assignment rules for more information on creating
assignment rules.
With the sn_vulc.remediation_owner role, you can view and update test results and test
result groups that are assigned to them or to their assignment groups. To view the modules,
navigate to , or .
The sn_vulc.remediation_owner role can be assigned directly to a user, or, it is
automatically assigned when you assign a user the itil role.
Assignment rule evaluation process
When a new test result is imported, or reopened after being closed, the assignment rules
are evaluated against it. The assignment rules are evaluated after CI matching, and Risk
Score calculations. A test result is only automatically evaluated upon initial import and
when a rule is changed, unless it is reopened after being closed. You can manually reapply
rules after changes.
The following process is used for each new or reopened test result:
- For each test result assignment rule, the test result is compared to the assignment
filter, lowest order rule first.
- Where the condition matches, the test result is assigned an assignment group. The
lookup stops.
- Where the conditions do not find a match among all the rules, the test result remains
unassigned.
Reapplying assignment rules
When you change an assignment rule, use the
Apply Changes button on
the Assignment Rules list page to rerun all the changed rules on all active Open test
results, except those that were manually assigned.
Note: The assignment rules do not
reevaluate manually created assignments.
The scheduled job [
Reapply all
assignment rules] is inactive, by default. When activated, it evaluates all the
open test results against all active rules except those manually assigned. It can run Daily,
Weekly, Monthly, Periodically, Once or On Demand.
Assignment rules and test result group assignment
Usually, you would assign your test result group (TRG) to the same assignment group as the
test results in it. That is what the test result group rules do, by default.
For example, if your TRG groups by configuration item class, the test result group created
can be broken apart by the different assignment groups. An Oracle Database TRG can be
assigned to Group 1, and an Oracle Database TRG assigned to Group 2.
When the assignment group is changed at the test result group level, all the test results
in that group which have same assignment group are updated to the new assignment group. The
test results are marked as manually assigned and are not eligible for further rule
evaluation.
