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    Home Orlando Security Incident Management Security Operations Configuration Compliance Understanding Configuration Compliance Configuration Compliance assignment rules overview

    Configuration Compliance assignment rules overview

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    Configuration Compliance assignment rules overview

    Define the criteria by which test results are automatically assigned to an assignment group for remediation.

    A default assignment rule, Assign to CI support group, is included in the base system assigning test results to the CI Support Group. Inactive by default.

    The Assignment groups set by the Assignment Rules are used by Group Rules to assign owners to test result groups (TRGs).

    Assigning test results automatically

    There are three different ways to assign test results using Assign using:
    • Assignment group: This option allows you to select any of the existing Now Platform® user groups.
    • Assignment Group Field: This option allows you to choose any assignment group field available using the cmdb_ci table. By default you see the following three group fields:
      • None: Indicates no default value for this mandatory field
      • Configuration Item: Approval Group
      • Configuration Item: Assignment Group
      • Configuration Item: Support Group
    • Script: This option allows you to define the conditions using a script. This option requires coding or advanced ServiceNow® expertise.
    See Create or edit Configuration Compliance assignment rules for more information on creating assignment rules.

    With the sn_vulc.remediation_owner role, you can view and update test results and test result groups that are assigned to them or to their assignment groups. To view the modules, navigate to Configuration Compliance > Test Results > My Open Test Results, or Configuration Compliance > Test Result Groups > My Open Groups.

    The sn_vulc.remediation_owner role can be assigned directly to a user, or, it is automatically assigned when you assign a user the itil role.

    Assignment rule evaluation process

    When a new test result is imported, or reopened after being closed, the assignment rules are evaluated against it. The assignment rules are evaluated after CI matching, and Risk Score calculations. A test result is only automatically evaluated upon initial import and when a rule is changed, unless it is reopened after being closed. You can manually reapply rules after changes.

    The following process is used for each new or reopened test result:
    • For each test result assignment rule, the test result is compared to the assignment filter, lowest order rule first.
    • Where the condition matches, the test result is assigned an assignment group. The lookup stops.
    • Where the conditions do not find a match among all the rules, the test result remains unassigned.

    Reapplying assignment rules

    When you change an assignment rule, use the Apply Changes button on the Assignment Rules list page to rerun all the changed rules on all active Open test results, except those that were manually assigned.
    Note: The assignment rules do not reevaluate manually created assignments.
    The scheduled job [Reapply all assignment rules] is inactive, by default. When activated, it evaluates all the open test results against all active rules except those manually assigned. It can run Daily, Weekly, Monthly, Periodically, Once or On Demand.

    Assignment rules and test result group assignment

    Usually, you would assign your test result group (TRG) to the same assignment group as the test results in it. That is what the test result group rules do, by default.

    For example, if your TRG groups by configuration item class, the test result group created can be broken apart by the different assignment groups. An Oracle Database TRG can be assigned to Group 1, and an Oracle Database TRG assigned to Group 2.

    When the assignment group is changed at the test result group level, all the test results in that group which have same assignment group are updated to the new assignment group. The test results are marked as manually assigned and are not eligible for further rule evaluation.

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      Configuration Compliance assignment rules overview

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configuration Compliance assignment rules overview

      Define the criteria by which test results are automatically assigned to an assignment group for remediation.

      A default assignment rule, Assign to CI support group, is included in the base system assigning test results to the CI Support Group. Inactive by default.

      The Assignment groups set by the Assignment Rules are used by Group Rules to assign owners to test result groups (TRGs).

      Assigning test results automatically

      There are three different ways to assign test results using Assign using:
      • Assignment group: This option allows you to select any of the existing Now Platform® user groups.
      • Assignment Group Field: This option allows you to choose any assignment group field available using the cmdb_ci table. By default you see the following three group fields:
        • None: Indicates no default value for this mandatory field
        • Configuration Item: Approval Group
        • Configuration Item: Assignment Group
        • Configuration Item: Support Group
      • Script: This option allows you to define the conditions using a script. This option requires coding or advanced ServiceNow® expertise.
      See Create or edit Configuration Compliance assignment rules for more information on creating assignment rules.

      With the sn_vulc.remediation_owner role, you can view and update test results and test result groups that are assigned to them or to their assignment groups. To view the modules, navigate to Configuration Compliance > Test Results > My Open Test Results, or Configuration Compliance > Test Result Groups > My Open Groups.

      The sn_vulc.remediation_owner role can be assigned directly to a user, or, it is automatically assigned when you assign a user the itil role.

      Assignment rule evaluation process

      When a new test result is imported, or reopened after being closed, the assignment rules are evaluated against it. The assignment rules are evaluated after CI matching, and Risk Score calculations. A test result is only automatically evaluated upon initial import and when a rule is changed, unless it is reopened after being closed. You can manually reapply rules after changes.

      The following process is used for each new or reopened test result:
      • For each test result assignment rule, the test result is compared to the assignment filter, lowest order rule first.
      • Where the condition matches, the test result is assigned an assignment group. The lookup stops.
      • Where the conditions do not find a match among all the rules, the test result remains unassigned.

      Reapplying assignment rules

      When you change an assignment rule, use the Apply Changes button on the Assignment Rules list page to rerun all the changed rules on all active Open test results, except those that were manually assigned.
      Note: The assignment rules do not reevaluate manually created assignments.
      The scheduled job [Reapply all assignment rules] is inactive, by default. When activated, it evaluates all the open test results against all active rules except those manually assigned. It can run Daily, Weekly, Monthly, Periodically, Once or On Demand.

      Assignment rules and test result group assignment

      Usually, you would assign your test result group (TRG) to the same assignment group as the test results in it. That is what the test result group rules do, by default.

      For example, if your TRG groups by configuration item class, the test result group created can be broken apart by the different assignment groups. An Oracle Database TRG can be assigned to Group 1, and an Oracle Database TRG assigned to Group 2.

      When the assignment group is changed at the test result group level, all the test results in that group which have same assignment group are updated to the new assignment group. The test results are marked as manually assigned and are not eligible for further rule evaluation.

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