Important prerequisites

Starting with v10.3, persona and granular roles are available to help you manage what users and groups can see and do in the Vulnerability Response application. For initial assignment of the persona roles in Setup Assistant, see Assign the Vulnerability Response persona roles using Setup Assistant. For more information about managing granular roles, see Manage persona and granular roles for Vulnerability Response.

Validate your instance sizing based on the number of vulnerable items you expect to import. An undersized instance can lead to long load times. If you do not know the size of your instance, contact ServiceNow Technical Support.

Use filtering to limit the number of items for initial import and phase your deployment by adjusting filters in subsequent imports.

Actions to take

• Determine an initial start date for Host Detection List Import integrations.

  Consider setting the Start time field to a few hours or days in the past. Ideally, choose the date of the last Qualys scan. The start date can include vulnerabilities discovered prior to using the vulnerability management solution. Set the earliest start time used to the start of your scanning cycle. So, if it takes a week before all hosts are scanned, set this value to a week prior to that time.

• Add users to the roles for admin, sn_vuln.admin, and sn_vul_qualys.admin. For more information see, Assign a role to a user Assign a role to a userAssign a role to a user.

• There is a configured run-as user for each integration record. The default value for this user is VR.System. Do not change this value.

• If you do not use vulnerability calculators, disable the default calculator, in addition to any others you have defined. Vulnerability calculators run every time a vulnerable item record is created or updated, and can impact initial import performance.
• During the initial import of records, certain notification-related business rules can cause many notifications to be generated, impacting performance. Prior to your initial import, disable the business rules.
• If you wish to use a different scanner than the Qualys default, see set up scanner appliances.
• Have your Qualys server URL and authentication credentials ready. The credentials must provide adequate permissions for retrieving knowledge, scan, and detection information for a Qualys subscription.
• Version 10.3: If you plan to use host tags in Vulnerability Response Assignment or Vulnerability Group Rules, ensure the Qualys Host List integration was run prior to creating rules.