API | These APIs are available by default:
- CI/CD
- CMDB Data Ingestion
- CMDBQueryBuilderAPI
- CSVParser
- FlowAPI
- GlideCurrencyConfig
- GlideCurrencyConverter
- GlideCurrencyExchangeValue
-
GlideCurrencyFormatter
- GlideCurrencyParser
- GlideElementCurrency2
- GlideImportLog
- GlideImportSetRun
- GlideImportSetTable
- GlideImportSetTransformMap
- GlideImportSetTransformer
- GlideSPSearchAnalytics
- GlideTransformLog
- IdentificationEngine
- IdentificationEngineScriptableApi
These APIs require plugin activation:
- AuthCredential, HttpRequestAuthedData,
HttpRequestData, and RequestAuthAPI: These APIs
require the External Authentication Framework plugin (com.glide.external.app) to be
activated.
- CostPlanBatchOperations: This API requires the PPM Standard plugin
(com.snc.financial_planning_pmo) to be activated.
- Event, IEventSender, and
SNEventSenderProvider: These APIs require the Event Management
(com.glideapp.itom.snac) plugin to be activated.
- HR_Core: This API requires the Human resources scoped app: Core
plugin (com.sn_hr_core) to be activated.
- openFrameAPI: This API requires the OpenFrame plugin
(com.sn_openframe) to be activated.
- Transformer, TransformerDefinition,
TransformerRuleList APIs: These APIs require the Transformation
Service plugin (com.glide.transform) to be activated.
- Predictive Intelligence API: This API requires the Predictive
Intelligence plugin (com.glide.platform_ml) to be activated.
- MLSolution, MLSolutionFactory, and
MLSolutionUtil: These APIs require the Predictive Intelligence
plugin (com.glide.platform_ml) to be activated.
- ScriptableDataStream: This API requires the ServiceNow
IntegrationHub Enterprise Pack Installer plugin (com.glide.hub.integrations.enterprise)
to be activated.
|
Advanced Risk | Activate the Risk Management Dependencies plugin
(com.snc.grc_risk_dep). Download and activate the Risk Management plugin from the ServiceNow Store and configure this application based on the needs of your
organization using Setup Assistant. This application is available as a separate
subscription. |
Advanced Work Assignment | AWA is
available with activation of the com.glide.awa plugin. For details, see Activate Advanced Work Assignment. Agent Affinity is available
with activation of the com.glide.awa.agent_affinity plugin. For details, see Activate Advanced Work Assignment. |
Agent Workspace | Agent Workspace is a Now Platform feature that is active by default. Predictive Intelligence is available with Agent Assist by activating the
com.snc.contextual_search, com.glide.platform_ml, and com.snc.contextual_search.ml plugins.
Predictive Intelligence requires an additional, subscription fee. For details, see
Activate a plugin. |
Agile Development 2.0 | Activate the Agile Development 2.0 plugin
(com.snc.sdlc.agile.2.0) if you have the admin role. The Agile Development 1.0 plugin
(com.snc.sdlc.scrum.pp) is no longer available. If you are using Agile Development 1.0,
upgrade to Agile Development 2.0 for enhanced agile capabilities. |
Agile Development v2 app | The Agile Development v2 mobile application runs on
the ServiceNow® mobile platform. Install the Agile Development v2
mobile app (sn_agile_mobile) from ServiceNow Store using the admin role. |
Application Management | Application Management is a Now Platform
feature that is active by default. |
Application Portfolio Management | Application Portfolio Management is
available with activation of the Application Portfolio Management (com.snc.apm) plugin. For
details, see Activate Application Portfolio
ManagementActivate Application Portfolio Management. |
Assessments and Surveys | Assessments and Surveys is a Now Platform feature that is active by
default. |
Asset Management | The Asset Management
(com.snc.asset_management) plugin is active by default. |
Audit Management | Install Audit Management by requesting it from the
ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Authentication | Authentication
is a Now Platform feature that is active by default. |
Automated Test Framework (ATF) | Automated Test Framework
is a Now Platform feature that is active by default. Note: By default, the system property that is used to run
automated tests is disabled to prevent you from accidentally running these tests on a
production system. To avoid data corruption or an outage, run tests only on development,
test, and other non-production instances. See Enable or disable executing
Automated Test Framework tests. To use the quick start tests for an application,
activate the plugin that is associated with the application. See Available quick start tests by
application or feature for plugin requirements. |
COVID-19 Global Health Data Set | Install COVID-19 Global Health Data Set by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
|
Change Management | Change Management is active by default. To
activate additional Change Management plugins, see Activate Change Management
plugins |
Cloud Insights 1.3 | Install Cloud Insights
by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. See
Install
Cloud Insights 1.3
|
Cloud Management | The
Cloud Management
(com.snc.cloud.mgmt) plugin requires a separate subscription. You must request
activation from ServiceNow® personnel. Activate the following plugins:
- The Domain Support- Domain Extensions Installer plugin
(com.glide.domain.msp_extensions.installer), which enables you to segregate and manage
cloud infrastructure and assets belonging to different tenant organizations with data
separation requirements using the same instance.
- The Service Catalog- Domain Separation plugin
(glideapp.servicecatalog.domain_separation), which enables you to create separate cloud
catalog items for different domains using the same instance.
|
Coaching | Coaching is available with activation of the Coaching (com.sn_coaching) plugin. For details, see Request Coaching. |
Common Service Data Model | CMDB is a
Now Platform feature that is active by
default. You must activate related plugins to access the modules for specialized
configuration items, such as the configuration item [cmdb_ci] class. |
Communities | Communities is only available
for customers who are licensed for Customer Service Management. To activate Communities, activate the Customer Communities plugin
(com.sn_customer_communities). To implement knowledge harvesting, activate the Knowledge
Management Service Portal plugin (com.snc.knowledge_serviceportal). To use the Communities
dashboard, activate the Performance Analytics - Content Pack - Communities plugin
(com.snc.pa.communities). |
Configuration Compliance | Activate the Configuration Compliance Dependencies
plugin (com.snc.vulc_dep). Download and install Configuration Compliance from the
ServiceNow Store and configure this application based on the needs of your
organization. For details, see Install and configure Configuration
Compliance This application is available as a separate subscription. |
Configuration Management Database (CMDB) |
- Now Platform feature active by default — Configuration Management (CMDB)
(com.snc.cmdb).
- Now Platform feature active by default — CMDB Workspace plugin
(com.cmdb-workspace).
- Optionally, to use the Configuration Management Database (CMDB) quick start tests,
activate the CMDB - ATF Tests plugin (com.snc.cmdb.atf) plugin.
|
Connect Support | Connect Support is
available with the activation of the Connect Support
plugin (com.glide.connect.support). For details, see Activate Connect Support. |
Contact Tracing | Install Contact Tracing by requesting
it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Contextual Search | Contextual Search is active by default
with the Contextual Search plugin (com.snc.contextual_search). |
Continual Improvement Management | Continual Improvement Management
is available with activation of the Continual Improvement Management (com.sn_cim)
plugin. For details, see Request Continual Improvement
Management. |
Continuous Authorization and Monitoring | Install Continuous Authorization and Monitoring by requesting it
from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Credentials | Credentials is a Now Platform feature that is active by
default. |
Currency administration | Currency administration is a Now Platform feature that is active by default. |
Customer Service Management | Customer Service Management is available with
the activation of the Customer Service plugin (com.sn_customerservice). This plugin includes
demo data and activates related plugins if they are not already active. Starting with the Orlando release, the
following plugins are activated automatically when you activate the Customer Service plugin.
These plugins are no longer visible to customer administrators in the plugin list and are
not intended for individual activation.
- CSM Workspace (com.snc.agent_workspace.csm)
- CSM Workspace – Components (com.csm_workspace_components)
- CSM Account Hierarchy (com.snc.sn_csm_account_hierarchy)
- Advanced Work Assignment for CSM (com.sn_csm.awa)
- CSM Lookup and Verify (com.snc.sn_csm_lookup_verify)
- Lookup and Verify (com.snc.sn_lookup_and_verify_config)
Proactive Customer Service Operations is
available with the activation of the Proactive Customer Service Operations
(com.snc.proactive_cs_ops) plugin. For details, see Activate Proactive Customer Service
Operations
Proactive Customer Service Operations
integration with Event Management is available with the activation of the Proactive Customer
Service Operations with Event Management (com.snc.proactive_cs_itom) plugin. For details,
see Activate Proactive Customer Service
Operations with Event Management
. Install the Chat Zoom Connector and Cloud Call Center for CSM applications by
requesting them from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
DevOps | Install the DevOps application
from ServiceNow Store applications. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. See DevOps product documentation
for more information. |
Discovery | Discovery is available with activation of the
Discovery [com.snc.discovery] plugin. For details, see Request Discovery. If you're activating the Discovery plugin for the
first time in the Orlando release, install the Discovery
(com.snc.discovery) plugin first, then install the Discovery and Service Mapping
Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade
to Orlando. |
Document Viewer | Document Viewer is active by default. |
Dynamic Translation | Dynamic Translation
is available with activation of the Dynamic Translation plugin
(com.glide.dynamic_translation). For details, see Activate Dynamic
Translation. |
Emergency Exposure Management | Install Emergency Exposure Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their
instances without having to make any special requests. Customers are responsible for
configuring the apps to meet U.S. federal regulations and guidelines. Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2
and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications
instead of Now Mobile push notifications and leverage web
interfaces, instead of having the option to use either Now Mobile or
web interfaces. |
Emergency Outreach | Install Emergency Outreach by
requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their
instances without having to make any special requests. Customers are responsible for
configuring the apps to meet U.S. federal regulations and guidelines. Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2
and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications
instead of Now Mobile push notifications and leverage web
interfaces, instead of having the option to use either Now Mobile or
web interfaces. |
Emergency Response Operations | Install Emergency Response Operations
by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their
instances without having to make any special requests. Customers are responsible for
configuring the apps to meet U.S. federal regulations and guidelines. Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2
and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications
instead of Now Mobile push notifications and leverage web
interfaces, instead of having the option to use either Now Mobile or
web interfaces. |
Emergency Self Report | Install Emergency Self Report by
requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their
instances without having to make any special requests. Customers are responsible for
configuring the apps to meet U.S. federal regulations and guidelines. Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2
and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications
instead of Now Mobile push notifications and leverage web
interfaces, instead of having the option to use either Now Mobile or
web interfaces. |
Employee Health Screening | Install Employee Health Screening by requesting it from the ServiceNow Store.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
|
Employee Readiness Core | Install Employee Readiness Core
by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
|
Employee Readiness Surveys | Install Employee Readiness Surveys by requesting it from the ServiceNow Store.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
|
Employee Travel Safety | Install Employee Travel Safety
by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
|
Encryption Support | Encryption Support is available with activation of
the Encryption Support plugin (com.glide.encryption). For details, see Activate the Encryption Support
plugin. |
Enterprise Employee Experience Pack | Install Enterprise Employee
Experience Pack by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
|
Enterprise Release Management | The Enterprise Release Management plugin (com.snc.enterprise_release_management) is no longer available for activation. |
Facilities Service Management | The following plugins are no longer
available for activation:
- Facilities Service Management (com.snc.facilities_service_automation)
- Facilities Service Management CMS Portal
(com.snc.facilities_service_automation.cms)
- Facilities Service Management Mobile
(com.snc.facilities_service_automation_m)
|
Field Service Management | Field Service Management is available
with activation of the Field Service Management (com.snc.work_management) plugin. For
details, see
Activate Field Service
Management |
Finance Close Automation |
Install the Finance Close Automation
(FCA) application and its dependent applications from ServiceNow Store
applications. |
Flow Designer | Flow Designer is a Now Platform feature that is active by
default. |
Governance, Risk, and Compliance | Before you run any of the GRC
applications in your instance, you must download them from the ServiceNow Store. |
Guided Tour Designer | Guided Tour Designer is a Now Platform feature that is active by default. |
HR Service Delivery | HR Service Delivery is available as a
separate subscription. Depending on the package you have, you can activate one or more of
the following plugins:
- Case and Knowledge Management plugin (com.sn_hr_core)
- Employee Service Center plugin (com.sn_hr_service_portal)
- Enterprise Onboarding and Transitions plugins
- Employee Document Management plugin (com.sn_employee_document_management)
|
Health and Safety Testing | Install Health and Safety Testing
by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
|
ITOM Health | The subscription plugin is automatically activated when you
activate the Event Management and Operational Intelligence plugins. |
ITOM Optimization | ITOM Optimization
uses the features of Cloud Management. Cloud Management requires a specific plugin. For more
information about the required Cloud Management plugins,
see Cloud
Management. |
ITOM Visibility | ITOM Visibility is available with
activation of the Discovery and Service Mapping plugins. For details, see
Request Discovery
and Request Service Mapping. If you're activating the Discovery plugin for the
first time in the Orlando release, install the Discovery
(com.snc.discovery) plugin first, then install the Discovery and Service Mapping
Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade
to Orlando. To correctly discover cloud resources on your
infrastructure, install the October 2019 (1.0.53) or the latest available
release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern)
plugin from the ServiceNow Store. |
ITSM Agent Workspace | ITSM Agent Workspace is active by default
with the ITSM workspace (com.snc.agent_workspace.itsm) plugin. For details, see List of plugins (Orlando). The ITSM Agent Workspace premium landing
page is available with activation of the ITSM Workspace Landing Pages – Premium
(com.snc.agent_workspace.itsm.landing_page_premium) plugin. For details, see Activate ITSM Workspace Landing Pages
– Premium. Activate the KCS Integration for Incident Management
plugin (com.snc.incident.knowledge) to create a knowledge article from an Incident. For
details, see Activate KCS Integration for Incident
Management. |
ITSM Virtual Agent | ITSM Virtual Agent is available with
activation of the ITSM Virtual Agent Conversations
(com.snc.itsm.virtualagent) plugin. For details, see ITSM Virtual Agent. |
Import and Export | Import
and Export is a Now Platform feature that is active by default. |
Incident Management | Incident Management is active by
default. |
Instance Data Replication (IDR) | |
IntegrationHub | IntegrationHub is available with
activation of an IntegrationHub subscription package plugin. For details, see
Request IntegrationHub. |
Investment Funding | Investment Funding is available with
activation of the Investment Funding plugin (com.snc.investment_planning). For details, see
Activate Investment Funding. To integrate Investment Funding with
PPM, you can activate Investment Funding for PPM plugin
(com.snc.investment_planning_pmo). |
Knowledge Management | The Knowledge Management Service Portal plugin
(com.snc.knowledge_serviceportal) is active by default for new or upgrade customers. Activate the Knowledge Management Advanced plugin
(com.snc.knowledge_advanced) to enable advanced features for Knowledge Management.
For more information on activating the plugin, see Activate the Knowledge Management
Advanced plugin. Activate additional plugins that enable various Knowledge Management features. For more information, see Additional plugins for Knowledge
Management. |
MID Server | Now Platform® feature active by default. |
Map Pages | Map Pages is a Now Platform feature that is active
by default. |
MetricBase | MetricBase requires a separate subscription
and activation by ServiceNow personnel. As part of the subscription,
you can request the MetricBase demo plugin, which contains sample tables,
metrics, triggers, and data to help you learn how to use MetricBase. For
details, see Requesting MetricBase. |
Mobile platform | Depending on your device, go to the iTunes Store or the Google Play
store and search for ServiceNow to download the native mobile applications. For more
information, see Mobile configuration and
navigation. |
Natural Language Understanding | Natural Language Understanding is available
with the activation of these plugins: the NLU Model Builder
- Core [com.glide.nlu] plugin, the NLU Model Builder
[com.snc.nlu_studio] plugin, the Predictive Intelligence
[com.glide.platform_ml] plugin; the NLU Common Model
[com.glide.nlu.model] plugin, and the NLU Model Builder – PA [com.glide.nlu.pa] plugin. For
more activation details, see Activate the NLU model
builder. |
Notifications | Notifications is a Now Platform feature that is active by
default. |
Now Support | Download Now Support for Apple iOS or Google Android from the
Apple App Store or the Google Play store.. |
On-Call Scheduling | On-Call Scheduling is
active by default. |
Operational Resilience | Install Operational Resilience by requesting it
from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Performance Analytics | Complimentary Performance Analytics for Incident
Management is active by
default. Full Performance Analytics functionality
requires a separate subscription. For more information, see Activate your Performance Analytics
Subscription. |
Platform Security | Platform Security is a Now Platform feature that is active by
default. |
Policy and Compliance Management | Activate the Policy and Compliance Management
Dependencies plugin (com.snc.grc_policy_dep). Download and install Policy and Compliance Management from the ServiceNow Store and configure this
application based on the needs of your organization using Setup Assistant. This application
is available as a separate subscription. |
Predictive Intelligence | Predictive Intelligence is available
with activation of the Predictive Intelligence plugin and the Predictive Intelligence Reporting plugin. For details, see Activate Predictive
Intelligence. |
Project Portfolio Management | Project Portfolio Management is
available with activation of the PPM Standard plugin (com.snc.financial_planning_pmo). For
details, see activate the Project Portfolio
Management. To integrate Investment Funding with PPM,
you can activate the Investment Funding for
PPM plugin
(com.snc.investment_planning_pmo). The Application Diagnostics Tool plugin
(com.snc.app_diagnostics_tool) is new in Orlando and is active by
default with activation of the PPM Standard plugin (com.snc.financial_planning_pmo). Install Scenario Planning for PPM by requesting it from the ServiceNow Store.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Install Strategic Spend Tracking for PPM by requesting it from the ServiceNow Store.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Install Idea
Manager Dashboard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Project Status Report app |
- Download the latest version of the ServiceNow® Agent mobile
application for the iOS platform from the Apple App Store or for the Android platform
from the Google Play Store. For details, see Get started with Project Status
app.
- The Project Status Report application runs on the ServiceNow® mobile
platform. To enable the Project Status Report application, install the Project Status
Report app from ServiceNow Store. For details, see Install Project Status Report
application for mobile.
|
Regulatory Change Management | Install the Regulatory Change Management application by
requesting it from the ServiceNow Store. |
Release Management | Release Management is available with
activation of the Release Management plugin (com.snc.release_management_v2). For
details, see Activate Release
Management. |
Reporting | Reporting is active by default. |
Safe Workplace Dashboard | Install Safe Workplace Dashboard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
|
Scaled Agile Framework (SAFe) | ServiceNow provides plugins that support two
different configurations of SAFe: Essential SAFe and Portfolio SAFe. Activate the plugin of your choice with the admin role.
- The Essential SAFe plugin (com.snc.sdlc.safe) provides the features of
Essential SAFe only.
- The Portfolio SAFe plugin (com.snc.sdlc.portfolio_safe) provides the
features of Essential SAFe and Portfolio SAFe.
|
Search administration | Search administration is a Now Platform feature that is active by default. |
Security Incident Response | Activate the Security Incident Response Dependencies
plugin (com.snc.si_dep). Download and install Security Incident Response from the ServiceNow Store. Use Setup Assistant to configure Security Incident Response
based on the needs of your organization. The Security Incident Response application is
available as a separate subscription. |
Service Catalog | Service Catalog is active by default. |
Service Desk | Service Desk is available with activation of
the Service Desk Call (com.snc.service_desk_call) plugin. For details, see Request Service Desk Call. |
Service Level Management | Service Level Management is active by
default. |
Service Mapping | Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel. The
following plugins are activated automatically when the Service Mapping plugin
(com.snc.service-mapping) is activated:
- Discovery (com.snc.discovery)
Note: If you're activating the Discovery plugin for the
first time in the Orlando release, install the Discovery
(com.snc.discovery) plugin first, then install the Discovery and Service Mapping
Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade
to Orlando.
- Pattern Designer (com.snc.pattern.designer)
- Cloud Management Core (com.snc.cloud.core)
- Performance Analytics – Content Pack – Service Mapping
(com.snc.service-mapping.pa.content)
- Event Management and Service Mapping Core (com.snc.service-watch)
Note: The
Event Management and Service Mapping Core (com.snc.service-watch) plugin
is different from the Event Management plugin
(com.glideapp.itom.snac).
To correctly discover cloud resources on your
infrastructure, install the October 2019 (1.0.53) or the latest available
release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern)
plugin from the ServiceNow Store. |
Service Owner Workspace | ServiceNow®
Service Owner Workspace is available with an ITSM Professional
license and with activation of the Service Owner Workspace (com.spm_owner_workspace)
plugin. For details, see Activate Service Owner
Workspace. |
Service Portal | Service Portal is a Now Platform feature that is active by
default. |
Skills Management | Skills Management is available with activation
of the Skills Management (com.snc.skills_management) plugin. For details, see Skills Management. |
Software Asset Management | Software Asset Management is available
with activation of the Software Asset Management Professional (com.snc.samp) plugin. For
details, see Request Software Asset
Management. The Activate All Software Asset Management Professional plugin (com.sn_samp_master) loads the following plugins in one step:
- Software Asset Management Professional (com.snc.samp) plugin
- SaaS License Management (com.sn_sam_saas) and SaaS License Management Integrations
(com.sn_sam_saas_int) plugin
- All publisher pack add-on
plugins
- Software Asset Management Professional for
Engineering Applications (com.sn_samp_eng_app) plugin
To manage licenses for
Cisco Webex Meetings and Atlassian
Jira Software, download the Cisco Webex Meetings spoke and Jira spoke apps from the ServiceNow Store. For activation information on the Software Asset Management (com.snc.software_asset_management) plugin or the Software Asset Management Foundation (com.snc.sams) plugin, see ITSM Software Asset
Management. |
Studio | Studio is a Now Platform feature that is active by default. |
Subscription Management | Subscription Management is a
Now Platform feature that is active by default. |
System Clone | System Clone is a Now Platform
feature that is active by default. |
Time Card Management | Time Card Management is available
with activation of the Time Card Management plugin (com.snc.time_card). For
details, see Activate Time Card
Management. Activating the Time Card
Management plugin also activates the Performance Analytics - Content Pack –
Time Card Management
plugin (com.snc.pa.time_card). The Time Card Management plugin is
also activated when you activate the PPM Standard plugin (com.snc.financial_planning_pmo).
For details, see Activate PPM Standard. |
Time configuration | Time configuration is a Now Platform feature that is active by
default. |
Vaccination Status | Install Vaccination Status by
requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
|
Vendor Manager Workspace | Vendor Manager Workspace is
available as a subscription with the activation of the Performance Analytics - Premium
plugin (com.snc.pa.premium) and the Vendor Manager Workspace plugin (com.snc.vlm.vmw). For
details, see Activate Vendor Manager
Workspace |
Vendor Risk Management | Before you run any of the GRC applications in
your instance, you must download them from the ServiceNow Store. |
Virtual Agent | Virtual Agent is available with activation of
the Glide Virtual Agent (com.glide.cs.chatbot) plugin. You must have a subscription for Virtual Agent before you can activate the Glide Virtual Agent
plugin. For details, see Activate Virtual Agent. For other conversation design features that you can
activate, see Additional plugins for Virtual
Agent. |
Visual Task Boards | Visual Task Boards is a
Now Platform feature that is active by default. |
Vulnerability Response | Activate the Vulnerability Response Dependencies plugin
(com.snc.vul_dep). Download and install Vulnerability Response from the ServiceNow Store and configure this application based on the needs of your
organization using Setup Assistant. This application is available as a separate
subscription. |
Vulnerability Response integrations | Install third-party integrations with Vulnerability Response by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Walk-up Experience | Walk-up Experience is available with activation
of the Walk-up Experience (com.snc.walkup) plugin. For details, see Activate Walk-up
Experience. |
Workplace Calendar Synchronization | Install Workplace Calendar Synchronization
by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Workplace Case Management | Install Workplace Case Management by
requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Workplace PPE Inventory Management | Install Workplace PPE Inventory Management
by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
|
Workplace Reservation Management | Install Workplace Reservation Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Workplace Safety Management | Install Workplace Safety Management
by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. Federal customers using IL4 or FedRAMP environments will
see the Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines. Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
Install Workplace Safety Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Workplace Safety Management Space Mapping | Install Workplace Safety Management
Space Mapping by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |
Workplace Visitor Management | Install Workplace Visitor Management by
requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store. |