Home Orlando Release Notes Orlando release notes Release notes summaries for Orlando features Activation information for all Orlando features and products

Activation information for all Orlando features and products

Cumulative release notes summary on activation information for Orlando features and products.

Some products and features require specific subscriptions, roles, or licenses. Other features are part of the Now Platform® and are active by default.

Application or feature

Details

API

These APIs are available by default:

CI/CD
CMDB Data Ingestion
CMDBQueryBuilderAPI
CSVParser
FlowAPI
GlideCurrencyConfig
GlideCurrencyConverter
GlideCurrencyExchangeValue
GlideCurrencyFormatter
GlideCurrencyParser
GlideElementCurrency2
GlideImportLog
GlideImportSetRun
GlideImportSetTable
GlideImportSetTransformMap
GlideImportSetTransformer
GlideSPSearchAnalytics
GlideTransformLog
IdentificationEngine
IdentificationEngineScriptableApi

These APIs require plugin activation:

AuthCredential, HttpRequestAuthedData, HttpRequestData, and RequestAuthAPI: These APIs require the External Authentication Framework plugin (com.glide.external.app) to be activated.
CostPlanBatchOperations: This API requires the PPM Standard plugin (com.snc.financial_planning_pmo) to be activated.
Event, IEventSender, and SNEventSenderProvider: These APIs require the Event Management (com.glideapp.itom.snac) plugin to be activated.
HR_Core: This API requires the Human resources scoped app: Core plugin (com.sn_hr_core) to be activated.
openFrameAPI: This API requires the OpenFrame plugin (com.sn_openframe) to be activated.
Transformer, TransformerDefinition, TransformerRuleList APIs: These APIs require the Transformation Service plugin (com.glide.transform) to be activated.
Predictive Intelligence API: This API requires the Predictive Intelligence plugin (com.glide.platform_ml) to be activated.
MLSolution, MLSolutionFactory, and MLSolutionUtil: These APIs require the Predictive Intelligence plugin (com.glide.platform_ml) to be activated.
ScriptableDataStream: This API requires the ServiceNow IntegrationHub Enterprise Pack Installer plugin (com.glide.hub.integrations.enterprise) to be activated.

Advanced Risk

Activate the Risk Management Dependencies plugin (com.snc.grc_risk_dep). Download and activate the Risk Management plugin from the ServiceNow Store and configure this application based on the needs of your organization using Setup Assistant. This application is available as a separate subscription.

Advanced Work Assignment

AWA is available with activation of the com.glide.awa plugin. For details, see Activate Advanced Work Assignment.

Agent Affinity is available with activation of the com.glide.awa.agent_affinity plugin. For details, see Activate Advanced Work Assignment.

Agent Workspace

Agent Workspace is a Now Platform feature that is active by default.

Predictive Intelligence is available with Agent Assist by activating the com.snc.contextual_search, com.glide.platform_ml, and com.snc.contextual_search.ml plugins. Predictive Intelligence requires an additional, subscription fee. For details, see Activate a plugin.

Agile Development 2.0

Activate the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0) if you have the admin role.

The Agile Development 1.0 plugin (com.snc.sdlc.scrum.pp) is no longer available. If you are using Agile Development 1.0, upgrade to Agile Development 2.0 for enhanced agile capabilities.

Agile Development v2 app

The Agile Development v2 mobile application runs on the ServiceNow® mobile platform. Install the Agile Development v2 mobile app (sn_agile_mobile) from ServiceNow Store using the admin role.

Application Portfolio Management

Application Portfolio Management is available with activation of the Application Portfolio Management (com.snc.apm) plugin. For details, see Activate Application Portfolio Management Activate Application Portfolio Management.

Assessments and Surveys

Assessments and Surveys is a Now Platform feature that is active by default.

Asset Management

The Asset Management (com.snc.asset_management) plugin is active by default.

Audit Management

Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Authentication

Authentication is a Now Platform feature that is active by default.

Automated Test Framework (ATF)

Automated Test Framework is a Now Platform feature that is active by default.

Note: By default, the system property that is used to run automated tests is disabled to prevent you from accidentally running these tests on a production system. To avoid data corruption or an outage, run tests only on development, test, and other non-production instances. See Enable or disable executing Automated Test Framework tests.

To use the quick start tests for an application, activate the plugin that is associated with the application. See Available quick start tests by application or feature for plugin requirements.

COVID-19 Global Health Data Set

Install COVID-19 Global Health Data Set by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web interfaces and configure email notifications instead of Now Mobile push notifications.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Change Management

Change Management is active by default. To activate additional Change Management plugins, see Activate Change Management plugins

Cloud Call Center

Cloud Call Center is available with activation of the following plugins, which require a separate subscription.

Amazon Connect Integration with Cloud Call Center (sn_cti_amzn_cct)
Cloud Call Center Core (sn_cti_core)
Cloud Call Center for ITSM (sn_cti_itsm_cnt)

Cloud Insights

Install Cloud Insights by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Cloud Management

The Cloud Management (com.snc.cloud.mgmt) plugin requires a separate subscription. You must request activation from ServiceNow® personnel.

Activate the following plugins:

The Domain Support- Domain Extensions Installer plugin (com.glide.domain.msp_extensions.installer), which enables you to segregate and manage cloud infrastructure and assets belonging to different tenant organizations with data separation requirements using the same instance.
The Service Catalog- Domain Separation plugin (glideapp.servicecatalog.domain_separation), which enables you to create separate cloud catalog items for different domains using the same instance.

Coaching

Coaching is available with activation of the Coaching (com.sn_coaching) plugin. For details, see Request Coaching.

Common Service Data Model

CMDB is a Now Platform feature that is active by default. You must activate related plugins to access the modules for specialized configuration items, such as the configuration item [cmdb_ci] class.

Configuration Compliance

Activate the Configuration Compliance Dependencies plugin (com.snc.vulc_dep). Download and install Configuration Compliance from the ServiceNow Store and configure this application based on the needs of your organization. For details, see Install and configure Configuration Compliance This application is available as a separate subscription.

Configuration Management Database (CMDB)

Now Platform feature active by default — Configuration Management (CMDB) (com.snc.cmdb).
Now Platform feature active by default — CMDB Workspace plugin (com.cmdb-workspace).
Optionally, to use the Configuration Management Database (CMDB) quick start tests, activate the CMDB - ATF Tests plugin (com.snc.cmdb.atf) plugin.

Connect Support

Connect Support is available with the activation of the Connect Support plugin (com.glide.connect.support). For details, see Activate Connect Support.

Contact Tracing

Install Contact Tracing by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 2. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Contextual Search

Contextual Search is active by default with the Contextual Search plugin (com.snc.contextual_search).

Continual Improvement Management

Continual Improvement Management is available with activation of the Continual Improvement Management (com.sn_cim) plugin. For details, see Request Continual Improvement Management.

Credentials

Credentials is a Now Platform feature that is active by default.

Currency administration

Currency administration is a Now Platform feature that is active by default.

Customer Service Management

Customer Service Management is available with the activation of the Customer Service plugin (com.sn_customerservice). This plugin includes demo data and activates related plugins if they are not already active.

Starting with the Orlando release, the following plugins are activated automatically when you activate the Customer Service plugin. These plugins are no longer visible to customer administrators in the plugin list and are not intended for individual activation.

CSM Workspace (com.snc.agent_workspace.csm)
CSM Workspace – Components (com.csm_workspace_components)
CSM Account Hierarchy (com.snc.sn_csm_account_hierarchy)
Advanced Work Assignment for CSM (com.sn_csm.awa)
CSM Lookup and Verify (com.snc.sn_csm_lookup_verify)
Lookup and Verify (com.snc.sn_lookup_and_verify_config)

Proactive Customer Service Operations is available with the activation of the Proactive Customer Service Operations (com.snc.proactive_cs_ops) plugin. For details, see Activate Proactive Customer Service Operations

Proactive Customer Service Operations integration with Event Management is available with the activation of the Proactive Customer Service Operations with Event Management (com.snc.proactive_cs_itom) plugin. For details, see Activate Proactive Customer Service Operations with Event Management .

DevOps

Install the DevOps application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

See DevOps product documentation for more information.

Communities is only available for customers who are licensed for Customer Service Management. To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities).

To implement knowledge harvesting, activate the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).

To use the Communities dashboard, activate the Performance Analytics - Content Pack - Communities plugin (com.snc.pa.communities).

Discovery

Discovery is available with activation of the Discovery [com.snc.discovery] plugin. For details, see Request Discovery. If you're activating the Discovery plugin for the first time in the Orlando release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Orlando.

Document Viewer

Document Viewer is active by default.

Dynamic Translation

Dynamic Translation is available with activation of the Dynamic Translation plugin (com.glide.dynamic_translation). For details, see Activate Dynamic Translation.

Emergency Exposure Management

Install Emergency Exposure Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Federal customers using IL4 or FedRAMP environments will see the Emergency Response Management applications ready and available to install on their instances without having to make any special requests. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications instead of Now Mobile push notifications and leverage web interfaces, instead of having the option to use either Now Mobile or web interfaces.

Table 3. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Outreach

Install Emergency Outreach by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 4. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Response Operations

Install Emergency Response Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 5. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Self Report

Install Emergency Self Report by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 6. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Health Screening

Install Employee Health Screening by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 7. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Readiness Core

Install Employee Readiness Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 8. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Readiness Surveys

Install Employee Readiness Surveys by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 9. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Encryption Support

Encryption Support is available with activation of the Encryption Support plugin (com.glide.encryption). For details, see Activate the Encryption Support plugin.

Enterprise Employee Experience Pack

Install Enterprise Employee Experience Pack by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 10. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Enterprise Release Management

The Enterprise Release Management plugin (com.snc.enterprise_release_management) is no longer available for activation.

Facilities Service Management

The following plugins are no longer available for activation:

Facilities Service Management (com.snc.facilities_service_automation)
Facilities Service Management CMS Portal (com.snc.facilities_service_automation.cms)
Facilities Service Management Mobile (com.snc.facilities_service_automation_m)

Field Service Management

Field Service Management is available with activation of the Field Service Management (com.snc.work_management) plugin. For details, see Activate Field Service Management

Finance Close Automation

Install the Finance Close Automation (FCA) application and its dependent applications from ServiceNow Store applications.

Flow Designer

Flow Designer is a Now Platform feature that is active by default.

Governance, Risk, and Compliance

Before you run any of the GRC applications in your instance, you must download them from the ServiceNow Store.

Guided Tour Designer

Guided Tour Designer is a Now Platform feature that is active by default.

HR Service Delivery

HR Service Delivery is available as a separate subscription. Depending on the package you have, you can activate one or more of the following plugins:

Case and Knowledge Management plugin (com.sn_hr_core)
- See Activate Case and Knowledge Management .
Employee Service Center plugin (com.sn_hr_service_portal)
- See Activate Employee Service Center.
Enterprise Onboarding and Transitions plugins
- Human Resources Scoped App: Lifecycle Events (com.sn_hr_lifecycle_events). See Activate Human Resources Scoped App: Lifecycle Events.
- Human Resources Scoped App: Lifecycle Events for Enterprise (com.sn_hr_lifecycle_ent). See Activate Human Resources Scoped App: Lifecycle Events for Enterprise.
Employee Document Management plugin (com.sn_employee_document_management)
- See Activate Employee Document Management.

ITOM Health

The subscription plugin is automatically activated when you activate the Event Management and Operational Intelligence plugins.

ITOM Optimization

ITOM Optimization uses the features of Cloud Management. Cloud Management requires a specific plugin. For more information about the required Cloud Management plugins, see Cloud Management.

ITOM Visibility

ITOM Visibility is available with activation of the Discovery and Service Mapping plugins. For details, see Request Discovery and Request Service Mapping. If you're activating the Discovery plugin for the first time in the Orlando release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Orlando.

To correctly discover cloud resources on your infrastructure, install the October 2019 (1.0.53) or the latest available release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin from the ServiceNow Store.

ITSM Agent Workspace

ITSM Agent Workspace is active by default with the ITSM workspace (com.snc.agent_workspace.itsm) plugin. For details, see List of plugins (Orlando).

The ITSM Agent Workspace premium landing page is available with activation of the ITSM Workspace Landing Pages – Premium (com.snc.agent_workspace.itsm.landing_page_premium) plugin. For details, see Activate ITSM Workspace Landing Pages – Premium.

Activate the KCS Integration for Incident Management plugin (com.snc.incident.knowledge) to create a knowledge article from an Incident. For details, see Activate KCS Integration for Incident Management.

ITSM Virtual Agent

ITSM Virtual Agent is available with activation of the ITSM Virtual Agent Conversations (com.snc.itsm.virtualagent) plugin. For details, see ITSM Virtual Agent.

Import and Export

Import and Export is a Now Platform feature that is active by default.

Incident Management

Incident Management is active by default.

Instance Data Replication (IDR)

IDR requires a separate subscription and activation by ServiceNow personnel. For details, see Request an Instance Data Replication subscription.

Note: IDR is not available for customers that are in federal datacenters.

IntegrationHub

IntegrationHub is available with activation of an IntegrationHub subscription package plugin. For details, see Request IntegrationHub.

Investment Funding

Investment Funding is available with activation of the Investment Funding plugin (com.snc.investment_planning). For details, see Activate Investment Funding.

To integrate Investment Funding with PPM, you can activate Investment Funding for PPM plugin (com.snc.investment_planning_pmo).

Knowledge Management

The Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default for new or upgrade customers.

Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management. For more information on activating the plugin, see Activate the Knowledge Management Advanced plugin.

Activate additional plugins that enable various Knowledge Management features. For more information, see Additional plugins for Knowledge Management.

MID Server

Now Platform® feature active by default.

Map Pages

Map Pages is a Now Platform feature that is active by default.

MetricBase

MetricBase requires a separate subscription and activation by ServiceNow personnel. As part of the subscription, you can request the MetricBase demo plugin, which contains sample tables, metrics, triggers, and data to help you learn how to use MetricBase. For details, see Requesting MetricBase.

Mobile platform

Depending on your device, go to the iTunes Store or the Google Play store and search for ServiceNow to download the native mobile applications. For more information, see Mobile configuration and navigation.

Natural Language Understanding

Natural Language Understanding is available with the activation of these plugins: the NLU Model Builder - Core [com.glide.nlu] plugin, the NLU Model Builder [com.snc.nlu_studio] plugin, the Predictive Intelligence [com.glide.platform_ml] plugin; the NLU Common Model [com.glide.nlu.model] plugin, and the NLU Model Builder – PA [com.glide.nlu.pa] plugin. For more activation details, see Activate the NLU model builder.

Notifications

Notifications is a Now Platform feature that is active by default.

Now Support

Download Now Support for Apple iOS or Google Android from the Apple App Store or the Google Play store..

On-Call Scheduling

On-Call Scheduling is active by default.

Performance Analytics

Complimentary Performance Analytics for Incident Management is active by default.

Full Performance Analytics functionality requires a separate subscription. For more information, see Activate your Performance Analytics Subscription.

Platform Security

Platform Security is a Now Platform feature that is active by default.

Policy and Compliance Management

Activate the Policy and Compliance Management Dependencies plugin (com.snc.grc_policy_dep). Download and install Policy and Compliance Management from the ServiceNow Store and configure this application based on the needs of your organization using Setup Assistant. This application is available as a separate subscription.

Predictive Intelligence

Predictive Intelligence is available with activation of the Predictive Intelligence plugin and the Predictive Intelligence Reporting plugin. For details, see Activate Predictive Intelligence.

Project Portfolio Management

Project Portfolio Management is available with activation of the PPM Standard plugin (com.snc.financial_planning_pmo). For details, see activate the Project Portfolio Management.

To integrate Investment Funding with PPM, you can activate the Investment Funding for PPM plugin (com.snc.investment_planning_pmo).

The Application Diagnostics Tool plugin (com.snc.app_diagnostics_tool) is new in Orlando and is active by default with activation of the PPM Standard plugin (com.snc.financial_planning_pmo).

Install Scenario Planning for PPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Install Strategic Spend Tracking for PPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Install Idea Manager Dashboard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Project Status Report app

Download the latest version of the ServiceNow® Agent mobile application for the iOS platform from the Apple App Store or for the Android platform from the Google Play Store. For details, see Get started with Project Status app.
The Project Status Report application runs on the ServiceNow® mobile platform. To enable the Project Status Report application, install the Project Status Report app from ServiceNow Store. For details, see Install Project Status Report application for mobile.

Release Management

Release Management is available with activation of the Release Management plugin (com.snc.release_management_v2). For details, see Activate Release Management.

Reporting

Reporting is active by default.

Safe Workplace Dashboard

Install Safe Workplace Dashboard by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 11. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Scaled Agile Framework (SAFe)

ServiceNow provides plugins that support two different configurations of SAFe: Essential SAFe and Portfolio SAFe. Activate the plugin of your choice with the admin role.

The Essential SAFe plugin (com.snc.sdlc.safe) provides the features of Essential SAFe only.
The Portfolio SAFe plugin (com.snc.sdlc.portfolio_safe) provides the features of Essential SAFe and Portfolio SAFe.

Search administration

Search administration is a Now Platform feature that is active by default.

Security Incident Response

Activate the Security Incident Response Dependencies plugin (com.snc.si_dep). Download and install Security Incident Response from the ServiceNow Store. Use Setup Assistant to configure Security Incident Response based on the needs of your organization. The Security Incident Response application is available as a separate subscription.

Service Catalog

Service Catalog is active by default.

Service Desk

Service Desk is available with activation of the Service Desk Call (com.snc.service_desk_call) plugin. For details, see Request Service Desk Call.

Service Level Management

Service Level Management is active by default.

Service Mapping

Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

The following plugins are activated automatically when the Service Mapping plugin (com.snc.service-mapping) is activated:

Discovery (com.snc.discovery)
Note: If you're activating the Discovery plugin for the first time in the Orlando release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Orlando.
Pattern Designer (com.snc.pattern.designer)
Cloud Management Core (com.snc.cloud.core)
Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
Event Management and Service Mapping Core (com.snc.service-watch)
Note: The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).

Service Owner Workspace

ServiceNow® Service Owner Workspace is available with an ITSM Professional license and with activation of the Service Owner Workspace (com.spm_owner_workspace) plugin. For details, see Activate Service Owner Workspace.

Service Portal

Service Portal is a Now Platform feature that is active by default.

Skills Management

Skills Management is available with activation of the Skills Management (com.snc.skills_management) plugin. For details, see Skills Management.

Software Asset Management

Software Asset Management is available with activation of the Software Asset Management Professional (com.snc.samp) plugin. For details, see Request Software Asset Management.

The Activate All Software Asset Management Professional plugin (com.sn_samp_master) loads the following plugins in one step:

Software Asset Management Professional (com.snc.samp) plugin
SaaS License Management (com.sn_sam_saas) and SaaS License Management Integrations (com.sn_sam_saas_int) plugin
All publisher pack add-on plugins
Software Asset Management Professional for Engineering Applications (com.sn_samp_eng_app) plugin

To manage licenses for Cisco Webex Meetings and Atlassian Jira Software, download the Cisco Webex Meetings spoke and Jira spoke apps from the ServiceNow Store.

For activation information on the Software Asset Management (com.snc.software_asset_management) plugin or the Software Asset Management Foundation (com.snc.sams) plugin, see ITSM Software Asset Management.

Studio

Studio is a Now Platform feature that is active by default.

Subscription Management

Subscription Management is a Now Platform feature that is active by default.

System Clone

System Clone is a Now Platform feature that is active by default.

Time Card Management

Time Card Management is available with activation of the Time Card Management plugin (com.snc.time_card). For details, see Activate Time Card Management.

Activating the Time Card Management plugin also activates the Performance Analytics - Content Pack – Time Card Management plugin (com.snc.pa.time_card).

The Time Card Management plugin is also activated when you activate the PPM Standard plugin (com.snc.financial_planning_pmo). For details, see Activate PPM Standard.

Time configuration

Time configuration is a Now Platform feature that is active by default.

Vendor Manager Workspace

Vendor Manager Workspace is available as a subscription with the activation of the Performance Analytics - Premium plugin (com.snc.pa.premium) and the Vendor Manager Workspace plugin (com.snc.vlm.vmw). For details, see Activate Vendor Manager Workspace

Vendor Risk Management

Before you run any of the GRC applications in your instance, you must download them from the ServiceNow Store.

Virtual Agent

Virtual Agent is available with activation of the Glide Virtual Agent (com.glide.cs.chatbot) plugin. You must have a subscription for Virtual Agent before you can activate the Glide Virtual Agent plugin. For details, see Activate Virtual Agent.

For other conversation design features that you can activate, see Additional plugins for Virtual Agent.

Visual Task Boards

Visual Task Boards is a Now Platform feature that is active by default.

Vulnerability Response

Activate the Vulnerability Response Dependencies plugin (com.snc.vul_dep). Download and install Vulnerability Response from the ServiceNow Store and configure this application based on the needs of your organization using Setup Assistant. This application is available as a separate subscription.

Walk-up Experience

Walk-up Experience is available with activation of the Walk-up Experience (com.snc.walkup) plugin. For details, see Activate Walk-up Experience.

Workplace PPE Inventory Management

Install Workplace PPE Inventory Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 12. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Workplace Safety Management

Install Workplace Safety Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 13. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

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Release version

Activation information for all Orlando features and products

Cumulative release notes summary on activation information for Orlando features and products.

Some products and features require specific subscriptions, roles, or licenses. Other features are part of the Now Platform® and are active by default.

Application or feature

Details

API

These APIs are available by default:

CI/CD
CMDB Data Ingestion
CMDBQueryBuilderAPI
CSVParser
FlowAPI
GlideCurrencyConfig
GlideCurrencyConverter
GlideCurrencyExchangeValue
GlideCurrencyFormatter
GlideCurrencyParser
GlideElementCurrency2
GlideImportLog
GlideImportSetRun
GlideImportSetTable
GlideImportSetTransformMap
GlideImportSetTransformer
GlideSPSearchAnalytics
GlideTransformLog
IdentificationEngine
IdentificationEngineScriptableApi

These APIs require plugin activation:

AuthCredential, HttpRequestAuthedData, HttpRequestData, and RequestAuthAPI: These APIs require the External Authentication Framework plugin (com.glide.external.app) to be activated.
CostPlanBatchOperations: This API requires the PPM Standard plugin (com.snc.financial_planning_pmo) to be activated.
Event, IEventSender, and SNEventSenderProvider: These APIs require the Event Management (com.glideapp.itom.snac) plugin to be activated.
HR_Core: This API requires the Human resources scoped app: Core plugin (com.sn_hr_core) to be activated.
openFrameAPI: This API requires the OpenFrame plugin (com.sn_openframe) to be activated.
Transformer, TransformerDefinition, TransformerRuleList APIs: These APIs require the Transformation Service plugin (com.glide.transform) to be activated.
Predictive Intelligence API: This API requires the Predictive Intelligence plugin (com.glide.platform_ml) to be activated.
MLSolution, MLSolutionFactory, and MLSolutionUtil: These APIs require the Predictive Intelligence plugin (com.glide.platform_ml) to be activated.
ScriptableDataStream: This API requires the ServiceNow IntegrationHub Enterprise Pack Installer plugin (com.glide.hub.integrations.enterprise) to be activated.

Advanced Risk

Advanced Work Assignment

AWA is available with activation of the com.glide.awa plugin. For details, see Activate Advanced Work Assignment.

Agent Affinity is available with activation of the com.glide.awa.agent_affinity plugin. For details, see Activate Advanced Work Assignment.

Agent Workspace

Agent Workspace is a Now Platform feature that is active by default.

Agile Development 2.0

Activate the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0) if you have the admin role.

The Agile Development 1.0 plugin (com.snc.sdlc.scrum.pp) is no longer available. If you are using Agile Development 1.0, upgrade to Agile Development 2.0 for enhanced agile capabilities.

Agile Development v2 app

The Agile Development v2 mobile application runs on the ServiceNow® mobile platform. Install the Agile Development v2 mobile app (sn_agile_mobile) from ServiceNow Store using the admin role.

Application Portfolio Management

Assessments and Surveys

Assessments and Surveys is a Now Platform feature that is active by default.

Asset Management

The Asset Management (com.snc.asset_management) plugin is active by default.

Audit Management

Install Audit Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Authentication

Authentication is a Now Platform feature that is active by default.

Automated Test Framework (ATF)

Automated Test Framework is a Now Platform feature that is active by default.

To use the quick start tests for an application, activate the plugin that is associated with the application. See Available quick start tests by application or feature for plugin requirements.

COVID-19 Global Health Data Set

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Change Management

Change Management is active by default. To activate additional Change Management plugins, see Activate Change Management plugins

Cloud Call Center

Cloud Call Center is available with activation of the following plugins, which require a separate subscription.

Amazon Connect Integration with Cloud Call Center (sn_cti_amzn_cct)
Cloud Call Center Core (sn_cti_core)
Cloud Call Center for ITSM (sn_cti_itsm_cnt)

Cloud Insights

Install Cloud Insights by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Cloud Management

The Cloud Management (com.snc.cloud.mgmt) plugin requires a separate subscription. You must request activation from ServiceNow® personnel.

Activate the following plugins:

The Domain Support- Domain Extensions Installer plugin (com.glide.domain.msp_extensions.installer), which enables you to segregate and manage cloud infrastructure and assets belonging to different tenant organizations with data separation requirements using the same instance.
The Service Catalog- Domain Separation plugin (glideapp.servicecatalog.domain_separation), which enables you to create separate cloud catalog items for different domains using the same instance.

Coaching

Coaching is available with activation of the Coaching (com.sn_coaching) plugin. For details, see Request Coaching.

Common Service Data Model

CMDB is a Now Platform feature that is active by default. You must activate related plugins to access the modules for specialized configuration items, such as the configuration item [cmdb_ci] class.

Configuration Compliance

Configuration Management Database (CMDB)

Now Platform feature active by default — Configuration Management (CMDB) (com.snc.cmdb).
Now Platform feature active by default — CMDB Workspace plugin (com.cmdb-workspace).
Optionally, to use the Configuration Management Database (CMDB) quick start tests, activate the CMDB - ATF Tests plugin (com.snc.cmdb.atf) plugin.

Connect Support

Connect Support is available with the activation of the Connect Support plugin (com.glide.connect.support). For details, see Activate Connect Support.

Contact Tracing

Install Contact Tracing by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 2. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Contextual Search

Contextual Search is active by default with the Contextual Search plugin (com.snc.contextual_search).

Continual Improvement Management

Continual Improvement Management is available with activation of the Continual Improvement Management (com.sn_cim) plugin. For details, see Request Continual Improvement Management.

Credentials

Credentials is a Now Platform feature that is active by default.

Currency administration

Currency administration is a Now Platform feature that is active by default.

Customer Service Management

CSM Workspace (com.snc.agent_workspace.csm)
CSM Workspace – Components (com.csm_workspace_components)
CSM Account Hierarchy (com.snc.sn_csm_account_hierarchy)
Advanced Work Assignment for CSM (com.sn_csm.awa)
CSM Lookup and Verify (com.snc.sn_csm_lookup_verify)
Lookup and Verify (com.snc.sn_lookup_and_verify_config)

DevOps

Install the DevOps application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

See DevOps product documentation for more information.

Communities is only available for customers who are licensed for Customer Service Management. To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities).

To implement knowledge harvesting, activate the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).

To use the Communities dashboard, activate the Performance Analytics - Content Pack - Communities plugin (com.snc.pa.communities).

Discovery

Document Viewer

Document Viewer is active by default.

Dynamic Translation

Dynamic Translation is available with activation of the Dynamic Translation plugin (com.glide.dynamic_translation). For details, see Activate Dynamic Translation.

Emergency Exposure Management

Table 3. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Outreach

Install Emergency Outreach by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 4. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Response Operations

Table 5. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Emergency Self Report

Install Emergency Self Report by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Table 6. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Health Screening

Table 7. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Readiness Core

Table 8. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Employee Readiness Surveys

Table 9. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Encryption Support

Encryption Support is available with activation of the Encryption Support plugin (com.glide.encryption). For details, see Activate the Encryption Support plugin.

Enterprise Employee Experience Pack

Table 10. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Enterprise Release Management

The Enterprise Release Management plugin (com.snc.enterprise_release_management) is no longer available for activation.

Facilities Service Management

The following plugins are no longer available for activation:

Facilities Service Management (com.snc.facilities_service_automation)
Facilities Service Management CMS Portal (com.snc.facilities_service_automation.cms)
Facilities Service Management Mobile (com.snc.facilities_service_automation_m)

Field Service Management

Field Service Management is available with activation of the Field Service Management (com.snc.work_management) plugin. For details, see Activate Field Service Management

Finance Close Automation

Install the Finance Close Automation (FCA) application and its dependent applications from ServiceNow Store applications.

Flow Designer

Flow Designer is a Now Platform feature that is active by default.

Governance, Risk, and Compliance

Before you run any of the GRC applications in your instance, you must download them from the ServiceNow Store.

Guided Tour Designer

Guided Tour Designer is a Now Platform feature that is active by default.

HR Service Delivery

HR Service Delivery is available as a separate subscription. Depending on the package you have, you can activate one or more of the following plugins:

Case and Knowledge Management plugin (com.sn_hr_core)
- See Activate Case and Knowledge Management .
Employee Service Center plugin (com.sn_hr_service_portal)
- See Activate Employee Service Center.
Enterprise Onboarding and Transitions plugins
- Human Resources Scoped App: Lifecycle Events (com.sn_hr_lifecycle_events). See Activate Human Resources Scoped App: Lifecycle Events.
- Human Resources Scoped App: Lifecycle Events for Enterprise (com.sn_hr_lifecycle_ent). See Activate Human Resources Scoped App: Lifecycle Events for Enterprise.
Employee Document Management plugin (com.sn_employee_document_management)
- See Activate Employee Document Management.

ITOM Health

The subscription plugin is automatically activated when you activate the Event Management and Operational Intelligence plugins.

ITOM Optimization

ITOM Optimization uses the features of Cloud Management. Cloud Management requires a specific plugin. For more information about the required Cloud Management plugins, see Cloud Management.

ITOM Visibility

ITSM Agent Workspace

ITSM Agent Workspace is active by default with the ITSM workspace (com.snc.agent_workspace.itsm) plugin. For details, see List of plugins (Orlando).

ITSM Virtual Agent

ITSM Virtual Agent is available with activation of the ITSM Virtual Agent Conversations (com.snc.itsm.virtualagent) plugin. For details, see ITSM Virtual Agent.

Import and Export

Import and Export is a Now Platform feature that is active by default.

Incident Management

Incident Management is active by default.

Instance Data Replication (IDR)

IDR requires a separate subscription and activation by ServiceNow personnel. For details, see Request an Instance Data Replication subscription.

Note: IDR is not available for customers that are in federal datacenters.

IntegrationHub

IntegrationHub is available with activation of an IntegrationHub subscription package plugin. For details, see Request IntegrationHub.

Investment Funding

Investment Funding is available with activation of the Investment Funding plugin (com.snc.investment_planning). For details, see Activate Investment Funding.

To integrate Investment Funding with PPM, you can activate Investment Funding for PPM plugin (com.snc.investment_planning_pmo).

Knowledge Management

The Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default for new or upgrade customers.

Activate additional plugins that enable various Knowledge Management features. For more information, see Additional plugins for Knowledge Management.

MID Server

Now Platform® feature active by default.

Map Pages

Map Pages is a Now Platform feature that is active by default.

MetricBase

Mobile platform

Natural Language Understanding

Notifications

Notifications is a Now Platform feature that is active by default.

Now Support

Download Now Support for Apple iOS or Google Android from the Apple App Store or the Google Play store..

On-Call Scheduling

On-Call Scheduling is active by default.

Performance Analytics

Complimentary Performance Analytics for Incident Management is active by default.

Full Performance Analytics functionality requires a separate subscription. For more information, see Activate your Performance Analytics Subscription.

Platform Security

Platform Security is a Now Platform feature that is active by default.

Policy and Compliance Management

Predictive Intelligence

Predictive Intelligence is available with activation of the Predictive Intelligence plugin and the Predictive Intelligence Reporting plugin. For details, see Activate Predictive Intelligence.

Project Portfolio Management

Project Portfolio Management is available with activation of the PPM Standard plugin (com.snc.financial_planning_pmo). For details, see activate the Project Portfolio Management.

To integrate Investment Funding with PPM, you can activate the Investment Funding for PPM plugin (com.snc.investment_planning_pmo).

The Application Diagnostics Tool plugin (com.snc.app_diagnostics_tool) is new in Orlando and is active by default with activation of the PPM Standard plugin (com.snc.financial_planning_pmo).

Project Status Report app

Download the latest version of the ServiceNow® Agent mobile application for the iOS platform from the Apple App Store or for the Android platform from the Google Play Store. For details, see Get started with Project Status app.
The Project Status Report application runs on the ServiceNow® mobile platform. To enable the Project Status Report application, install the Project Status Report app from ServiceNow Store. For details, see Install Project Status Report application for mobile.

Release Management

Release Management is available with activation of the Release Management plugin (com.snc.release_management_v2). For details, see Activate Release Management.

Reporting

Reporting is active by default.

Safe Workplace Dashboard

Table 11. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Scaled Agile Framework (SAFe)

ServiceNow provides plugins that support two different configurations of SAFe: Essential SAFe and Portfolio SAFe. Activate the plugin of your choice with the admin role.

The Essential SAFe plugin (com.snc.sdlc.safe) provides the features of Essential SAFe only.
The Portfolio SAFe plugin (com.snc.sdlc.portfolio_safe) provides the features of Essential SAFe and Portfolio SAFe.

Search administration

Search administration is a Now Platform feature that is active by default.

Security Incident Response

Service Catalog

Service Catalog is active by default.

Service Desk

Service Desk is available with activation of the Service Desk Call (com.snc.service_desk_call) plugin. For details, see Request Service Desk Call.

Service Level Management

Service Level Management is active by default.

Service Mapping

Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

The following plugins are activated automatically when the Service Mapping plugin (com.snc.service-mapping) is activated:

Discovery (com.snc.discovery)
Note: If you're activating the Discovery plugin for the first time in the Orlando release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Orlando.
Pattern Designer (com.snc.pattern.designer)
Cloud Management Core (com.snc.cloud.core)
Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
Event Management and Service Mapping Core (com.snc.service-watch)
Note: The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).

Service Owner Workspace

Service Portal

Service Portal is a Now Platform feature that is active by default.

Skills Management

Skills Management is available with activation of the Skills Management (com.snc.skills_management) plugin. For details, see Skills Management.

Software Asset Management

Software Asset Management is available with activation of the Software Asset Management Professional (com.snc.samp) plugin. For details, see Request Software Asset Management.

The Activate All Software Asset Management Professional plugin (com.sn_samp_master) loads the following plugins in one step:

Software Asset Management Professional (com.snc.samp) plugin
SaaS License Management (com.sn_sam_saas) and SaaS License Management Integrations (com.sn_sam_saas_int) plugin
All publisher pack add-on plugins
Software Asset Management Professional for Engineering Applications (com.sn_samp_eng_app) plugin

To manage licenses for Cisco Webex Meetings and Atlassian Jira Software, download the Cisco Webex Meetings spoke and Jira spoke apps from the ServiceNow Store.

Studio

Studio is a Now Platform feature that is active by default.

Subscription Management

Subscription Management is a Now Platform feature that is active by default.

System Clone

System Clone is a Now Platform feature that is active by default.

Time Card Management

Time Card Management is available with activation of the Time Card Management plugin (com.snc.time_card). For details, see Activate Time Card Management.

Activating the Time Card Management plugin also activates the Performance Analytics - Content Pack – Time Card Management plugin (com.snc.pa.time_card).

The Time Card Management plugin is also activated when you activate the PPM Standard plugin (com.snc.financial_planning_pmo). For details, see Activate PPM Standard.

Time configuration

Time configuration is a Now Platform feature that is active by default.

Vendor Manager Workspace

Vendor Risk Management

Before you run any of the GRC applications in your instance, you must download them from the ServiceNow Store.

Virtual Agent

For other conversation design features that you can activate, see Additional plugins for Virtual Agent.

Visual Task Boards

Visual Task Boards is a Now Platform feature that is active by default.

Vulnerability Response

Walk-up Experience

Walk-up Experience is available with activation of the Walk-up Experience (com.snc.walkup) plugin. For details, see Activate Walk-up Experience.

Workplace PPE Inventory Management

Table 12. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Workplace Safety Management

Table 13. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a HI or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

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Activation information for all Orlando features and products

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