API

Advanced Risk

Activate the Risk Management Dependencies plugin (com.snc.grc_risk_dep). Download and activate the Risk Management plugin from the ServiceNow Store and configure this application based on the needs of your organization using Setup Assistant. This application is available as a separate subscription.

Advanced Work Assignment

AWA is available with activation of the com.glide.awa plugin. For details, see Activate Advanced Work Assignment.

Agent Affinity is available with activation of the com.glide.awa.agent_affinity plugin. For details, see Activate Advanced Work Assignment.

Agent Workspace

Agent Workspace is a Now Platform feature that is active by default.

Predictive Intelligence is available with Agent Assist by activating the com.snc.contextual_search, com.glide.platform_ml, and com.snc.contextual_search.ml plugins. Predictive Intelligence requires an additional, subscription fee. For details, see Activate a plugin.

Agile Development 2.0

Activate the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0) if you have the admin role.

The Agile Development 1.0 plugin (com.snc.sdlc.scrum.pp) is no longer available. If you are using Agile Development 1.0, upgrade to Agile Development 2.0 for enhanced agile capabilities.

Application Portfolio Management

Application Portfolio Management is available with activation of the Application Portfolio Management (com.snc.apm) plugin. For details, see Activate Application Portfolio ManagementActivate Application Portfolio Management.

Assessments and Surveys

Assessments and Surveys is a Now Platform feature that is active by default.

Asset Management

The Asset Management (com.snc.asset_management) plugin is active by default.

Automated Test Framework

To use the quick start tests for an application, activate the plugin that is associated with the application. See Available quick start tests by application or feature for plugin requirements.

Change Management

Change Management is active by default. To activate additional Change Management plugins, see Activate Change Management plugins

Cloud Insights

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Cloud Management

The Cloud Management (com.snc.cloud.mgmt) plugin requires a separate subscription. You must request activation from ServiceNow® personnel.

Coaching

Coaching is available with activation of the Coaching (com.sn_coaching) plugin. For details, see Request Coaching.

Common Service Data Model

CMDB is a Now Platform feature that is active by default. You must activate related plugins to access the modules for specialized configuration items, such as the configuration item [cmdb_ci] class.

Communities

Communities is only available for customers who are licensed for Customer Service Management. To activate Communities, activate the Customer Communities plugin (com.sn_customer_communities).

To implement knowledge harvesting, activate the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).

To use the Communities dashboard, activate the Performance Analytics - Content Pack - Communities plugin (com.snc.pa.communities).

Configuration Compliance

Activate the Configuration Compliance Dependencies plugin (com.snc.vulc_dep). Download and install Configuration Compliance from the ServiceNow Store and configure this application based on the needs of your organization. For details, see Install and configure Configuration Compliance This application is available as a separate subscription.

Configuration Management Database (CMDB)

Connect Support

Connect Support is available with the activation of the Connect Support plugin (com.glide.connect.support). For details, see Activate Connect Support.

Contextual Search

Contextual Search is active by default with the Contextual Search plugin (com.snc.contextual_search).

Continual Improvement Management

Continual Improvement Management is available with activation of the Continual Improvement Management (com.sn_cim) plugin. For details, see Request Continual Improvement Management.

Credentials

Credentials is a Now Platform feature that is active by default.

Currency administration

Currency administration is a Now Platform feature that is active by default.

Customer Service Management

Customer Service Management is available with the activation of the Customer Service plugin (com.sn_customerservice). This plugin includes demo data and activates related plugins if they are not already active.

Proactive Customer Service Operations is available with the activation of the Proactive Customer Service Operations (com.snc.proactive_cs_ops) plugin. For details, see Activate Proactive Customer Service Operations

Proactive Customer Service Operations integration with Event Management is available with the activation of the Proactive Customer Service Operations with Event Management (com.snc.proactive_cs_itom) plugin. For details, see Activate Proactive Customer Service Operations with Event Management .

Dashboards

Dashboards is a Now Platform feature that is active by default.

Discovery

Discovery is available with activation of the Discovery [com.snc.discovery] plugin. For details, see Request Discovery. If you're activating the Discovery plugin for the first time in the Orlando release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Orlando.

Document Viewer

Document Viewer is active by default.

Dynamic Translation

Dynamic Translation is available with activation of the Dynamic Translation plugin (com.glide.dynamic_translation). For details, see Activate Dynamic Translation.

Authentication is a Now Platform feature that is active by default.

Encryption Support

Encryption Support is available with activation of the Encryption Support plugin (com.glide.encryption). For details, see Activate the Encryption Support plugin.

Enterprise Release Management

The Enterprise Release Management plugin (com.snc.enterprise_release_management) is no longer available for activation.

Facilities Service Management

Field Service Management

Field Service Management is available with activation of the Field Service Management (com.snc.work_management) plugin. For details, see Activate Field Service Management

Map Pages is a Now Platform feature that is active by default.

Guided Tour Designer is a Now Platform feature that is active by default.

Flow Designer

Flow Designer is a Now Platform feature that is active by default.

Governance, Risk, and Compliance

Before you run any of the GRC applications in your instance, you must download them from the ServiceNow Store.

HR Service Delivery

ITOM Health

The subscription plugin is automatically activated when you activate the Event Management and Operational Intelligence plugins.

ITOM Optimization

ITOM Optimization uses the features of Cloud Management. Cloud Management requires a specific plugin. For more information about the required Cloud Management plugins, see Cloud Management.

ITOM Visibility

ITOM Visibility is available with activation of the Discovery and Service Mapping plugins. For details, see Request Discovery and Request Service Mapping. If you're activating the Discovery plugin for the first time in the Orlando release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Orlando.

To correctly discover cloud resources on your infrastructure, install the October 2019 (1.0.53) or the latest available release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin from the ServiceNow Store.

ITSM Agent Workspace

ITSM Agent Workspace is active by default with the ITSM workspace (com.snc.agent_workspace.itsm) plugin. For details, see List of plugins (Orlando).

The ITSM Agent Workspace premium landing page is available with activation of the ITSM Workspace Landing Pages – Premium (com.snc.agent_workspace.itsm.landing_page_premium) plugin. For details, see Activate ITSM Workspace Landing Pages – Premium.

Activate the KCS Integration for Incident Management plugin (com.snc.incident.knowledge) to create a knowledge article from an Incident. For details, see Activate KCS Integration for Incident Management.

ITSM Virtual Agent

ITSM Virtual Agent is available with activation of the ITSM Virtual Agent Conversations (com.snc.itsm.virtualagent) plugin. For details, see ITSM Virtual Agent.

Import and Export

Import and Export is a Now Platform feature that is active by default.

Incident Management

Incident Management is active by default.

Instance Data Replication

IntegrationHub

IntegrationHub is available with activation of an IntegrationHub subscription package plugin. For details, see Request IntegrationHub.

Investment Funding

Investment Funding is available with activation of the Investment Funding plugin (com.snc.investment_planning). For details, see Activate Investment Funding.

To integrate Investment Funding with PPM, you can activate Investment Funding for PPM plugin (com.snc.investment_planning_pmo).

Knowledge Management

The Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal) is active by default for new or upgrade customers.

Activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) to enable advanced features for Knowledge Management. For more information on activating the plugin, see Activate the Knowledge Management Advanced plugin.

Activate additional plugins that enable various Knowledge Management features. For more information, see Additional plugins for Knowledge Management.

MID Server

Now Platform® feature active by default.

MetricBase

MetricBase requires a separate subscription and activation by ServiceNow personnel. As part of the subscription, you can request the MetricBase demo plugin, which contains sample tables, metrics, triggers, and data to help you learn how to use MetricBase. For details, see Requesting MetricBase.

Mobile platform

Depending on your device, go to the iTunes Store or the Google Play store and search for ServiceNow to download the native mobile applications. For more information, see Mobile configuration and navigation.

Natural Language Understanding

Natural Language Understanding is available with the activation of these plugins: the NLU Model Builder - Core [com.glide.nlu] plugin, the NLU Model Builder [com.snc.nlu_studio] plugin, the Predictive Intelligence [com.glide.platform_ml] plugin; the NLU Common Model [com.glide.nlu.model] plugin, and the NLU Model Builder – PA [com.glide.nlu.pa] plugin. For more activation details, see Activate the NLU model builder.

Notifications

Notifications is a Now Platform feature that is active by default.

On-Call Scheduling

On-Call Scheduling is active by default.

Performance Analytics

Complimentary Performance Analytics for Incident Management is active by default.

Full Performance Analytics functionality requires a separate subscription. For more information, see Activate your Performance Analytics Subscription.

Reporting is active by default.

Platform Security

Platform Security is a Now Platform feature that is active by default.

Policy and Compliance Management

Activate the Policy and Compliance Management Dependencies plugin (com.snc.grc_policy_dep). Download and install Policy and Compliance Management from the ServiceNow Store and configure this application based on the needs of your organization using Setup Assistant. This application is available as a separate subscription.

Predictive Intelligence

Predictive Intelligence is available with activation of the Predictive Intelligence plugin and the Predictive Intelligence Reporting plugin. For details, see Activate Predictive Intelligence.

Project Portfolio Management

Project Portfolio Management is available with activation of the PPM Standard plugin (com.snc.financial_planning_pmo). For details, see activate the Project Portfolio Management.

Innovation Management is available with activation of the Ideation with PPM plugin (com.snc.ppm_innovation_management). If you are an existing customer, you can continue using Innovation Management if you have activated the Project Portfolio Suite with Financials plugin. For details, see Activate Innovation Management.

To integrate Investment Funding with PPM, you can activate the Investment Funding for PPM plugin (com.snc.investment_planning_pmo).

The Application Diagnostics Tool plugin (com.snc.app_diagnostics_tool) is new in Orlando and is active by default with activation of the PPM Standard plugin (com.snc.financial_planning_pmo).

Project Status

Release Management

Release Management is available with activation of the Release Management plugin (com.snc.release_management_v2). For details, see Activate Release Management.

Scaled Agile Framework (SAFe)

Search administration

Search administration is a Now Platform feature that is active by default.

Security Incident Response

Activate the Security Incident Response Dependencies plugin (com.snc.si_dep). Download and install Security Incident Response from the ServiceNow Store. Use Setup Assistant to configure Security Incident Response based on the needs of your organization. The Security Incident Response application is available as a separate subscription.

Service Catalog

Service Catalog is active by default.

Service Desk

Service Desk is available with activation of the Service Desk Call (com.snc.service_desk_call) plugin. For details, see Request Service Desk Call.

Service Level Management

Service Level Management is active by default.

Service Mapping

Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

To correctly discover cloud resources on your infrastructure, install the October 2019 (1.0.53) or the latest available release of the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin from the ServiceNow Store.

Service Owner Workspace

ServiceNow® Service Owner Workspace is available with an ITSM Professional license and with activation of the Service Owner Workspace (com.spm_owner_workspace) plugin. For details, see Activate Service Owner Workspace.

Service Portal

Service Portal is a Now Platform feature that is active by default.

Skills Management

Skills Management is available with activation of the Skills Management (com.snc.skills_management) plugin. For details, see Skills Management.

Software Asset Management

Software Asset Management is available with activation of the Software Asset Management Professional (com.snc.samp) plugin. For details, see Request Software Asset Management.

To manage licenses for Cisco Webex Meetings and Atlassian Jira Software, download the Cisco Webex Meetings spoke and Jira spoke apps from the ServiceNow Store.

For activation information on the Software Asset Management (com.snc.software_asset_management) plugin or the Software Asset Management Foundation (com.snc.sams) plugin, see ITSM Software Asset Management.

Studio

Studio is a Now Platform feature that is active by default.

Subscription Management

Subscription Management is a Now Platform feature that is active by default.

System Clone

System Clone is a Now Platform feature that is active by default.

Time Card

Time Card Management is available with activation of the Time Card Management plugin (com.snc.time_card). For details, see Activate Time Card Management.

Activating the Time Card Management plugin also activates the Performance Analytics - Content Pack – Time Card Management plugin (com.snc.pa.time_card).

The Time Card Management plugin is also activated when you activate the PPM Standard plugin (com.snc.financial_planning_pmo). For details, see Activate PPM Standard.

Time configuration

Time configuration is a Now Platform feature that is active by default.

Vendor Manager Workspace

Vendor Manager Workspace is available as a subscription with the activation of the Performance Analytics - Premium plugin (com.snc.pa.premium) and the Vendor Manager Workspace plugin (com.snc.vlm.vmw). For details, see Activate Vendor Manager Workspace

Virtual Agent

Virtual Agent is available with activation of the Glide Virtual Agent (com.glide.cs.chatbot) plugin. You must have a subscription for Virtual Agent before you can activate the Glide Virtual Agent plugin. For details, see Activate Virtual Agent.

For other conversation design features that you can activate, see Additional plugins for Virtual Agent.

Visual Task Boards

Visual Task Boards is a Now Platform feature that is active by default.

Vulnerability Response

Activate the Vulnerability Response Dependencies plugin (com.snc.vul_dep). Download and install Vulnerability Response from the ServiceNow Store and configure this application based on the needs of your organization using Setup Assistant. This application is available as a separate subscription.

Walk-up Experience

Walk-up Experience is available with activation of the Walk-up Experience (com.snc.walkup) plugin. For details, see Activate Walk-up Experience.