ServiceNow®
Software Asset Management product enhancements and updates in the Orlando release.
Orlando upgrade information
Revert customizations after installing Software Asset Management for the first time, or upgrading
from the Software Asset Management Foundation (com.snc.sams)
plugin, for all features to function as intended. The Revert Customizations module in Software Asset Management administration reverts
customizations of files related to Software Asset
Management. File customizations are returned to the base configuration that was skipped
during the installation or upgrade process. For more information, see Revert Software Asset Management
customizations.
Note: If you upgrade to the Software Asset Management
Professional (com.snc.samp) plugin from the Software Asset Management
(com.snc.software_asset_management) plugin, you can't revert to the Software Asset Management (com.snc.software_asset_management) plugin.
For more upgrade information, see Software Asset Management upgrade information.
New in the Orlando release
- SaaS License
Connections
- Use SaaS License Connections to connect with SaaS applications that don't have base
system integrations in SaaS License Management. The low-code framework
applies ServiceNow®
IntegrationHub and ServiceNow®
Flow Designer to connect with a SaaS provider’s API endpoints. Download
a list of all users, view meaningful usage data, and optimize your SaaS spend by
reclaiming unused subscriptions. Manage your custom SaaS connections along with base
system SaaS connections using Software Asset Management software models and
reporting.
- Manage licenses for Cisco Webex
Meetings and Atlassian Jira Software
- Use the ServiceNow
SaaS License Management application to connect with the Cisco
Webex Meetings and Atlassian
Jira Software applications. Get visibility into all your active
licenses, monitor license usage, and reclaim unused licenses. Leverage usage
information to forecast future licensing needs and plan for contract renewal.
- Engineering License
Manager
- Get visibility into license usage for thousands of engineering software applications
from publishers such as AutoCAD and ESRI via an integration with OpenLM. OpenLM is a
third-party tool available in the ServiceNow Store that brings relevant data
into the Software Asset Management application. Use this data to optimize software
spend by improving on inefficient usage of licenses. Minimize employee productivity
loss and disruption to your business operations with visibility into users who are
denied access when all licenses are checked out. Track concurrent license consumption
for more accurate forecasting and to support audits and contract renewals.
- Reserve Microsoft Office 365
licenses
- Manage Microsoft Office 365 reserved licenses to accurately calculate
annual true-up cost. Create reserve entitlements from existing Microsoft Office 365 subscription entitlements. The total cost of the
reserved entitlement is included in the calculations for true-up cost and total spend
on the product. After true-up, the reserved licenses are automatically converted into
regular licenses.
- Software License
Maintenance
- Get visibility into your maintenance contracts and the spend on your maintenance
program. Maintenance represents a significant spend over the life of the software. Add
maintenance coverage to your perpetual license entitlements. Keep track of expiring
maintenance and renew these licenses on a timely basis to avoid higher reinstatement
costs. Forecast accurate future spend with true-up costs that include the cost of
maintenance.
- Leverage the Oracle
infrastructure report
- Use the Oracle Infrastructure report to gain insight into your organization’s
licensing implications from the Oracle technology running in your IT
infrastructure. Use the report to proactively cut spend by driving actions that
optimize the IT infrastructure supporting your Oracle technology.
- Automatically uptake publisher
and product changes in the software library
- Keep the publisher and product information for your software current with content
updates that are automatically delivered to your instance. As the software library is
updated, the changes are automatically made available to your organization. Minimize
disruption to your business operations as these changes are automatically propagated
to update your software models, entitlements, subscriptions, discovery models, and
software installations.
- Manage licenses for complex
software suites
- Take advantage of simplified licensing and lower license cost offered by vendors on
complex software suites such as the Microsoft Core Infrastructure
Server (CIS) Suite. The CIS suite includes the Microsoft
Windows Server software as well as the System Center suite, which includes
Configuration Manager, Operations Manager, and other titles. Manage compliance by
reconciling your suite software titles to these suite licenses and optimize your spend
licenses.
- Prescribe true-up
cost
- Report your software true-up cost accurately. Update your software models with the
license and maintenance cost specified on your contract. Use these costs to calculate
and report the true-up cost.
- Quick start tests for Software Asset Management
- After upgrades and deployments of new applications or integrations, run quick start
tests to verify that Software Asset Management still works. If you customized Software Asset Management, copy the quick start tests and configure them for your
customizations.
Changed in this release
- Microsoft multi-core
license
- Define entitlements using the core pack for Microsoft Per Core and
Microsoft Per Core with CAL. Reconciliation logic is updated to
ensure that core packs are optimally used to license the installs.
- Import software entitlement
changes
-
- Oracle Options and Management Packs
- Import Oracle entitlements with database options and management packs
using the Database option column on the entitlement import template.
- Contract information
- Import entitlements with a reference to the contract that the entitlements
were purchased under using the Contract number column on the entitlement
import template.
- Custom fields
- Include your custom software entitlement fields when you import
entitlements by adding each field as a new column on the entitlement import
template.
- Product definitions enhanced
with license type and license metrics
- The Publisher Part Number (PPN) definition in the software library is enhanced with
license type and license metric information. When creating entitlements, selecting a
product PPN will default the license type and the license metric for this PPN.
- Software Lifecycle
report
- The Software Lifecycle report is enhanced to prioritize any publisher life-cycle
information entered by the user over life cycle information provided by the software
library.
Activation information
Software Asset Management is available
with activation of the Software Asset Management Professional (com.snc.samp) plugin. For
details, see Request Software Asset
Management.
The Activate All
Software Asset Management Professional plugin (com.sn_samp_master) loads the following plugins in one step:
- Software Asset Management Professional (com.snc.samp) plugin
- SaaS License Management (com.sn_sam_saas) and SaaS License Management Integrations
(com.sn_sam_saas_int) plugin
- All publisher pack add-on
plugins
- Software Asset Management Professional for
Engineering Applications (com.sn_samp_eng_app) plugin
To manage licenses for
Cisco Webex Meetings and Atlassian
Jira Software, download the Cisco Webex Meetings spoke and Jira spoke apps from the ServiceNow Store.
For activation information on the Software Asset Management (com.snc.software_asset_management) plugin or the Software Asset Management Foundation (com.snc.sams) plugin, see ITSM Software Asset
Management.
