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    Home Orlando Release Notes Orlando release notes Learn about Orlando Release notes for upgrading from New York Features and changes by product Software Asset Management release notes

    Software Asset Management release notes

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    Software Asset Management release notes

    ServiceNow® Software Asset Management product enhancements and updates in the Orlando release.

    Orlando upgrade information

    Revert customizations after installing Software Asset Management for the first time, or upgrading from the Software Asset Management Foundation (com.snc.sams) plugin, for all features to function as intended. The Revert Customizations module in Software Asset Management administration reverts customizations of files related to Software Asset Management. File customizations are returned to the base configuration that was skipped during the installation or upgrade process. For more information, see Revert Software Asset Management customizations.

    Note: If you upgrade to the Software Asset Management Professional (com.snc.samp) plugin from the Software Asset Management (com.snc.software_asset_management) plugin, you can't revert to the Software Asset Management (com.snc.software_asset_management) plugin.

    For more upgrade information, see Software Asset Management upgrade information.

    New in the Orlando release

    SaaS License Connections
    Use SaaS License Connections to connect with SaaS applications that don't have base system integrations in SaaS License Management. The low-code framework applies ServiceNow® IntegrationHub and ServiceNow® Flow Designer to connect with a SaaS provider’s API endpoints. Download a list of all users, view meaningful usage data, and optimize your SaaS spend by reclaiming unused subscriptions. Manage your custom SaaS connections along with base system SaaS connections using Software Asset Management software models and reporting.
    Manage licenses for Cisco Webex Meetings and Atlassian Jira Software
    Use the ServiceNow SaaS License Management application to connect with the Cisco Webex Meetings and Atlassian Jira Software applications. Get visibility into all your active licenses, monitor license usage, and reclaim unused licenses. Leverage usage information to forecast future licensing needs and plan for contract renewal.
    Engineering License Manager
    Get visibility into license usage for thousands of engineering software applications from publishers such as AutoCAD and ESRI via an integration with OpenLM. OpenLM is a third-party tool available in the ServiceNow Store that brings relevant data into the Software Asset Management application. Use this data to optimize software spend by improving on inefficient usage of licenses. Minimize employee productivity loss and disruption to your business operations with visibility into users who are denied access when all licenses are checked out. Track concurrent license consumption for more accurate forecasting and to support audits and contract renewals.
    Reserve Microsoft Office 365 licenses
    Manage Microsoft Office 365 reserved licenses to accurately calculate annual true-up cost. Create reserve entitlements from existing Microsoft Office 365 subscription entitlements. The total cost of the reserved entitlement is included in the calculations for true-up cost and total spend on the product. After true-up, the reserved licenses are automatically converted into regular licenses.
    Software License Maintenance
    Get visibility into your maintenance contracts and the spend on your maintenance program. Maintenance represents a significant spend over the life of the software. Add maintenance coverage to your perpetual license entitlements. Keep track of expiring maintenance and renew these licenses on a timely basis to avoid higher reinstatement costs. Forecast accurate future spend with true-up costs that include the cost of maintenance.
    Leverage the Oracle infrastructure report
    Use the Oracle Infrastructure report to gain insight into your organization’s licensing implications from the Oracle technology running in your IT infrastructure. Use the report to proactively cut spend by driving actions that optimize the IT infrastructure supporting your Oracle technology.
    Automatically uptake publisher and product changes in the software library
    Keep the publisher and product information for your software current with content updates that are automatically delivered to your instance. As the software library is updated, the changes are automatically made available to your organization. Minimize disruption to your business operations as these changes are automatically propagated to update your software models, entitlements, subscriptions, discovery models, and software installations.
    Manage licenses for complex software suites
    Take advantage of simplified licensing and lower license cost offered by vendors on complex software suites such as the Microsoft Core Infrastructure Server (CIS) Suite. The CIS suite includes the Microsoft Windows Server software as well as the System Center suite, which includes Configuration Manager, Operations Manager, and other titles. Manage compliance by reconciling your suite software titles to these suite licenses and optimize your spend licenses.
    Prescribe true-up cost
    Report your software true-up cost accurately. Update your software models with the license and maintenance cost specified on your contract. Use these costs to calculate and report the true-up cost.
    Quick start tests for Software Asset Management
    After upgrades and deployments of new applications or integrations, run quick start tests to verify that Software Asset Management still works. If you customized Software Asset Management, copy the quick start tests and configure them for your customizations.

    Changed in this release

    Microsoft multi-core license
    Define entitlements using the core pack for Microsoft Per Core and Microsoft Per Core with CAL. Reconciliation logic is updated to ensure that core packs are optimally used to license the installs.
    Import software entitlement changes
    • Oracle Options and Management Packs
      • Import Oracle entitlements with database options and management packs using the Database option column on the entitlement import template.
    • Contract information
      • Import entitlements with a reference to the contract that the entitlements were purchased under using the Contract number column on the entitlement import template.
    • Custom fields
      • Include your custom software entitlement fields when you import entitlements by adding each field as a new column on the entitlement import template.
    Product definitions enhanced with license type and license metrics
    The Publisher Part Number (PPN) definition in the software library is enhanced with license type and license metric information. When creating entitlements, selecting a product PPN will default the license type and the license metric for this PPN.
    Software Lifecycle report
    The Software Lifecycle report is enhanced to prioritize any publisher life-cycle information entered by the user over life cycle information provided by the software library.

    Activation information

    Software Asset Management is available with activation of the Software Asset Management Professional (com.snc.samp) plugin. For details, see Request Software Asset Management.

    The Activate All Software Asset Management Professional plugin (com.sn_samp_master) loads the following plugins in one step:
    • Software Asset Management Professional (com.snc.samp) plugin
    • SaaS License Management (com.sn_sam_saas) and SaaS License Management Integrations (com.sn_sam_saas_int) plugin
    • All publisher pack add-on plugins
    • Software Asset Management Professional for Engineering Applications (com.sn_samp_eng_app) plugin

    To manage licenses for Cisco Webex Meetings and Atlassian Jira Software, download the Cisco Webex Meetings spoke and Jira spoke apps from the ServiceNow Store.

    For activation information on the Software Asset Management (com.snc.software_asset_management) plugin or the Software Asset Management Foundation (com.snc.sams) plugin, see ITSM Software Asset Management.

    • Software Asset Management upgrade information

      Software Asset Management upgrade information for the Orlando release.

    Tags:

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    Release version
    Choose your release version

      Software Asset Management release notes

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Software Asset Management release notes

      ServiceNow® Software Asset Management product enhancements and updates in the Orlando release.

      Orlando upgrade information

      Revert customizations after installing Software Asset Management for the first time, or upgrading from the Software Asset Management Foundation (com.snc.sams) plugin, for all features to function as intended. The Revert Customizations module in Software Asset Management administration reverts customizations of files related to Software Asset Management. File customizations are returned to the base configuration that was skipped during the installation or upgrade process. For more information, see Revert Software Asset Management customizations.

      Note: If you upgrade to the Software Asset Management Professional (com.snc.samp) plugin from the Software Asset Management (com.snc.software_asset_management) plugin, you can't revert to the Software Asset Management (com.snc.software_asset_management) plugin.

      For more upgrade information, see Software Asset Management upgrade information.

      New in the Orlando release

      SaaS License Connections
      Use SaaS License Connections to connect with SaaS applications that don't have base system integrations in SaaS License Management. The low-code framework applies ServiceNow® IntegrationHub and ServiceNow® Flow Designer to connect with a SaaS provider’s API endpoints. Download a list of all users, view meaningful usage data, and optimize your SaaS spend by reclaiming unused subscriptions. Manage your custom SaaS connections along with base system SaaS connections using Software Asset Management software models and reporting.
      Manage licenses for Cisco Webex Meetings and Atlassian Jira Software
      Use the ServiceNow SaaS License Management application to connect with the Cisco Webex Meetings and Atlassian Jira Software applications. Get visibility into all your active licenses, monitor license usage, and reclaim unused licenses. Leverage usage information to forecast future licensing needs and plan for contract renewal.
      Engineering License Manager
      Get visibility into license usage for thousands of engineering software applications from publishers such as AutoCAD and ESRI via an integration with OpenLM. OpenLM is a third-party tool available in the ServiceNow Store that brings relevant data into the Software Asset Management application. Use this data to optimize software spend by improving on inefficient usage of licenses. Minimize employee productivity loss and disruption to your business operations with visibility into users who are denied access when all licenses are checked out. Track concurrent license consumption for more accurate forecasting and to support audits and contract renewals.
      Reserve Microsoft Office 365 licenses
      Manage Microsoft Office 365 reserved licenses to accurately calculate annual true-up cost. Create reserve entitlements from existing Microsoft Office 365 subscription entitlements. The total cost of the reserved entitlement is included in the calculations for true-up cost and total spend on the product. After true-up, the reserved licenses are automatically converted into regular licenses.
      Software License Maintenance
      Get visibility into your maintenance contracts and the spend on your maintenance program. Maintenance represents a significant spend over the life of the software. Add maintenance coverage to your perpetual license entitlements. Keep track of expiring maintenance and renew these licenses on a timely basis to avoid higher reinstatement costs. Forecast accurate future spend with true-up costs that include the cost of maintenance.
      Leverage the Oracle infrastructure report
      Use the Oracle Infrastructure report to gain insight into your organization’s licensing implications from the Oracle technology running in your IT infrastructure. Use the report to proactively cut spend by driving actions that optimize the IT infrastructure supporting your Oracle technology.
      Automatically uptake publisher and product changes in the software library
      Keep the publisher and product information for your software current with content updates that are automatically delivered to your instance. As the software library is updated, the changes are automatically made available to your organization. Minimize disruption to your business operations as these changes are automatically propagated to update your software models, entitlements, subscriptions, discovery models, and software installations.
      Manage licenses for complex software suites
      Take advantage of simplified licensing and lower license cost offered by vendors on complex software suites such as the Microsoft Core Infrastructure Server (CIS) Suite. The CIS suite includes the Microsoft Windows Server software as well as the System Center suite, which includes Configuration Manager, Operations Manager, and other titles. Manage compliance by reconciling your suite software titles to these suite licenses and optimize your spend licenses.
      Prescribe true-up cost
      Report your software true-up cost accurately. Update your software models with the license and maintenance cost specified on your contract. Use these costs to calculate and report the true-up cost.
      Quick start tests for Software Asset Management
      After upgrades and deployments of new applications or integrations, run quick start tests to verify that Software Asset Management still works. If you customized Software Asset Management, copy the quick start tests and configure them for your customizations.

      Changed in this release

      Microsoft multi-core license
      Define entitlements using the core pack for Microsoft Per Core and Microsoft Per Core with CAL. Reconciliation logic is updated to ensure that core packs are optimally used to license the installs.
      Import software entitlement changes
      • Oracle Options and Management Packs
        • Import Oracle entitlements with database options and management packs using the Database option column on the entitlement import template.
      • Contract information
        • Import entitlements with a reference to the contract that the entitlements were purchased under using the Contract number column on the entitlement import template.
      • Custom fields
        • Include your custom software entitlement fields when you import entitlements by adding each field as a new column on the entitlement import template.
      Product definitions enhanced with license type and license metrics
      The Publisher Part Number (PPN) definition in the software library is enhanced with license type and license metric information. When creating entitlements, selecting a product PPN will default the license type and the license metric for this PPN.
      Software Lifecycle report
      The Software Lifecycle report is enhanced to prioritize any publisher life-cycle information entered by the user over life cycle information provided by the software library.

      Activation information

      Software Asset Management is available with activation of the Software Asset Management Professional (com.snc.samp) plugin. For details, see Request Software Asset Management.

      The Activate All Software Asset Management Professional plugin (com.sn_samp_master) loads the following plugins in one step:
      • Software Asset Management Professional (com.snc.samp) plugin
      • SaaS License Management (com.sn_sam_saas) and SaaS License Management Integrations (com.sn_sam_saas_int) plugin
      • All publisher pack add-on plugins
      • Software Asset Management Professional for Engineering Applications (com.sn_samp_eng_app) plugin

      To manage licenses for Cisco Webex Meetings and Atlassian Jira Software, download the Cisco Webex Meetings spoke and Jira spoke apps from the ServiceNow Store.

      For activation information on the Software Asset Management (com.snc.software_asset_management) plugin or the Software Asset Management Foundation (com.snc.sams) plugin, see ITSM Software Asset Management.

      • Software Asset Management upgrade information

        Software Asset Management upgrade information for the Orlando release.

      Tags:

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