Home Orlando Release Notes Orlando release notes Learn about Orlando Available patches and hotfixes Orlando Patch 2

Orlando Patch 2

The Orlando Patch 2 release contains important problem fixes.

Orlando Patch 2 was released on April 3, 2020.

Build date: 03-31-2020_1417
Build tag: glide-orlando-12-11-2019__patch2-03-18-2020

Important: For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Orlando: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Overview

Orlando Patch 2 includes 106 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Fixed issues grouped by problem categories bar chart — Figure 1. Top 10 problem categories

Security-related fixes

Orlando Patch 2 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in Orlando Patch 2, refer to KB0818236.

Changes in Orlando Patch 2

Activate a language

Translation updates for Store apps in 22 languages.

Installed with PPM Standard (Project Portfolio Management)

PPM Standard added the Project Portfolio Suite, Financial Planning, and Rate Model plugins.
Innovation Management added the Idea admin [idea_admin], Idea manager [idea_manager], and Idea manager professional [idea_manager_professional] roles.
Innovation Management added the Idea [im_idea_core], Idea Category [im_category], Idea Category Configuration [im_category_config], Idea Categories [im_m2m_idea_category], and Idea Module [im_module] tables.

Predictive Intelligence for Innovation Management

The Predictive Intelligence for Innovation Management capability uses machine-learning algorithms to search and display similar ideas while submitting a new idea.

Train the Similar Ideas solution definition included within the Predictive Intelligence for Ideation capability to find related ideas when submitting an idea or viewing ideas in the Idea Portal.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Email PRB1383881	While processing inbound email triggers, the email filter can affect subsequent emails when multiple email.read events are processed by the same transaction	When two emails are processed under the same transaction, the second email which may have come from a valid sender is set as 'received-ignored'. It is marked as ignored by the filter with an error string that may mention the subject of previously ignored email. This may also lead to stale behavior of the email filter when it is being processed for inbound email flows.
Service Catalog: Service Portal Widgets PRB1380844	The order of execution of a variable set client script is not honored in Service Portal	In New York, when the order of variable set client script is higher than that of the normal catalog client script, Service Portal fails to honor the order of execution of the scripts. This works fine in platform. In Service Portal, the variable set client script still executes before the normal catalog client script. In London, when the order of the variable set client script is higher than that of the normal catalog client script, Service Portal executes the catalog client script followed by the variable set client script.
Condition Builder PRB1342958 KB0793919	Filter criteria is no longer visible in the breadcrumbs due to URL limitations	Multiple conditions on filter criteria generating long URLs become no longer visible in the breadcrumbs due to URL limitations. This leads to users being unable to see and update the filters in that particular record and the error '400 Bad Request' is thrown on the JavaScript console.	Refer to the listed KB article for details.
Archiving PRB1184294 KB0727666	Archiving many cmdb_ci distinct tables can lead to slow cmdb_ci list loading	Archiving a large number of cmdb_ci distinct tables can cause the cmdb_ci list to load slowly, such as affected CI's in change_request.	Activate the data archiving plugin. Create a change request and add affected CI's that are records in the cmdb_ci_aix_server and cmdb_ci_spkg tables. For example, demo records 'SAP AppSRV01' and '3Com DMI Agent'. Create two archive rules on the two distinct cmdb_ci* hierarchy tables, each added to the change request from Step 2. The 'SAP AppSRV01' and '3Com DMI Agent' records should be archived so you can use the Name field to archive these records. Run the archive job. Notice that 'Get for non-existent record' appears in the localhost log. This grows rapidly if more cmdb_ci distinct table records are archived.
Audit History PRB1356196	The 'Stage' label in the activity log of the Requested Item (RITM) record is different from the field label	The value of stage in the 'Activity logger' should be the stage display name instead of the stage value as shown by the Stage field in the RITM form.

All other fixes


Problem	Short description	Description	Steps to reproduce
Agent Chat PRB1389189	The awa_manager role is unable to see the attached pictures in the monitoring mode	The attachments are displayed as file names instead of images.	Establish a chat between a customer and an agent. Attach pictures by either the customer or the agent in either the public or private channel. Log in from another browser instance as an agent with the awa_manager role. In Agent Workspace, select 'Lists' from L1. Select 'Active Chat Interactions' from the conversation monitor section. Open the chat. Expected behavior: All of the attached pictures should show up as they are on the agent or customer chat screens. Actual behavior: The picture attachments of JPG or PNG are showing up as file names.
Agent Workspace PRB1387718	Performance issues with Agent Workspace tabs
Agent Workspace PRB1387965	The highlighted list model feature causes a second COUNT(*) query for lists in Agent Workspace	In Orlando, a new feature was added to lists that shows a highlighted count of matching records to each list. To get this result, the database runs a COUNT() query, but the UI already runs a COUNT() query for every list. This new feature adds an unnecessary query to the database for data that is already being collected. For large datasets, the extra COUNT(*) query can impact database performance.
Agent Workspace PRB1390848	When a case that is already offered to an agent gets manually assigned and then unassigned, AWA does not re-offer the case to any other agent again		Log in to any New York instance with AWA for CSM set up. Create a case by navigating to sn_customerservice _case.do. Assign this case to an agent. In this case, the case is manually assigned. If you navigate to awa_work_item.list and filter based on the document ID, you will notice that the work item is cancelled. This is the correct behavior. Unassign the case from the agent, and leave it in the queue to be picked up by AWA. Notice that even though it is not assigned to anyone, the work item is not re-offered to any agent.
App Client UI PRB1377298	Upgrade issue with snapshot apps
Application Navigator & Banner Frame PRB1359439	Several entries in the main navigator have invalid aria-controls values	Aria-controls values should not start with a '#' character. This applies to several sections including Change, SLAs, Calls, CMDB Dashboard, Client Service, and Application Services.
Assessments PRB1390450	Vendor Risk Assessment does not generate category results for unscored metrics	Inherent risk ratings and tiering scores are not being calculated as expected in Vendor Risk Management.	Create a vendor risk assessment with 1 category and 1 metric with a Likert Scale datatype. Uncheck the Scored check box on that metric. Assign this assessment to any user and impersonate that user to submit the assessment. Fill in any non-zero value for that metric. Notice that the metric result will be generated for the metric with the correct normalization value, but the category result will not.
Change Management PRB1383739	Starting a CAB meeting from a cab_meeting record should not set the first agenda item to 'Approved' automatically		Create a CAB meeting and add agenda items to the CAB meeting. Set the CAB meeting state to 'In Progress' and save it. Expected behavior: The first agenda item state is changed to 'In Progress' and the decision remains empty. Actual behavior: The first agenda item state is changed to 'In Progress' and the decision is changed to 'Approved'.
Cloud Management Application PRB1381541	Custom resource pool filters are not included in the update set	Custom resource pool filters do not carry over when a blueprint is exported and then imported into another instance.	Create a blueprint. Add a custom resource pool filter for ApplicationPool. Export the blueprint and import it to another instance. Observe the custom resource pool filter is not created on the target instance.
Cloud Management Application PRB1381929	Add unique index on the name for CAPI service category table (sn_capi_service_ category), and add new categories 'Blockchain' and 'Containers'
Cloud Management Application PRB1383708	Some Ansible Tower APIs are not backwards compatible	Backwards compatibility with earlier v1 API endpoints is broken in newer Ansible Tower versions. This issue results in Cloud Management's Ansible connector failing to authenticate with API calls.
Cloud Management Application PRB1383745	The UUID is not populated for VMs (VMware) while doing pointed discovery	The UUID for the VM is not being updated in the cmdb_ci_vm_instance table.	Create a catalog for VMware or order it from the template. Provision the catalog. It will perform pointed discovery after the provision. Navigate to the cmdb_ci_vm_instance table. Check the UUID for the VM. The table should populate the UUID as well.
Condition Builder PRB1380778 KB0793922	Condition Builder does not automatically create TinyURLs for GET requests that are too long, causing a '400 Bad Request' error	When saving filter conditions, users should be able to see and save the filters in that particular record. Instead, users receive the '400 Bad Request' error and cannot see the filter breadcrumbs.	Install the Event Management plugin. Navigate to Event Management > Rules > Alert Management. Create a rule by clicking the New button. Fill in the required details under the Alert Info tab and click Alert Filter. Use the condition builder to create a query with >50 and/or condition statements. Click the Preview button. No message is displayed next to the Preview button with the expected number of records matching the query. The browser console shows a '400 (Bad Request)' error.
Configuration Management Database (CMDB) PRB1381039	The IRE should merge payload items with different native keys from the same source and with matching criterion attributes	The IRE should merge payload items that have records with the same identifiers, like their name, but different source_native_keys.
Configuration Management Database (CMDB) PRB1382751	IRE partial payload warnings are not getting logged		Import the data without importing criteria attribute or with missing dependency. Navigate to the import set row and see the comment field. Notice that you can see the IRE summary but the partial payload warning is missing.
Configuration Management Database (CMDB) PRB1385064	When invoking the IRE in batch from the RTE, the IRE's response count incorrectly shows more records inserted		Set up an RTE mapping that inserts a network card that relies on a computer. Set up an RTE mapping that inserts computer. Execute the import with a batch size of 10. Notice that both the network row and the computer row report an inserted computer. If you change the batch size to 1, you will see that the first record creates a partial payload and the second record inserts the computer and resolves the partial payload.
Configuration Management Database (CMDB) PRB1387578	IRE should validate that the root of the class given in the payload is cmdb_ci, not cmdb	In Orlando, IRE checks if the class name given in the IRE payload has the root equal to cmdb. It should be changed to check against cmdb_ci. If cmdb_ci is not extended from cmdb due to a reparenting issue, IRE validation would fail for any class extended from cmdb_ci class.
Configuration Management Database (CMDB) PRB1387958	The IRE should save a reference to related items under partial main items in a partial payload	The IRE does not save the reference information when related items under a partial main item have references to other main items.
Customer Service Management PRB1389511	The typeahead search is broken on both CSM and CSP home pages	The search bar is not showing up on both CSM and CSP home pages.
Dashboards and Home Pages PRB1370691	Interactive Analysis is slow		In an instance, list a table that has a few thousand records. Right-click the column header Click Launch Interactive Analysis. Notice the seconds of the processing time out of the transactions' total time.
Discovery PRB1375171 KB0786261	The 'Azure DataBase' pattern fails with 'MULTIPLE_DEPENDENCIES "Contains::Contained by"' in the identification engine	When running a cloud resource discovery against an Azure region that has databases provisioned on it, users receive an error.	Run a Cloud Resource discovery against an Azure region that has databases provisioned on it.
Discovery PRB1387609	The Parse File operation on Windows causes a PowerShell connection leak	Using a Parse File operation with a file path that starts with '\\' may cause a PowerShell connection leak, which will result in subsequent pattern runs timing out.
Discovery PRB1388265	Linux storage devices are not being discovered	On the second step of the pattern titled 'Remove new lines from storage output', the eval calls a JavaScript function called String.replaceAll() which is not being properly included. There is a MID script include called 'String' where the function replaceAll() can be found. Starting in Orlando, the function is not being called, and the Linux storage pattern library is not correctly populating storage devices.
Discovery PRB1389413	Legacy Windows Discovery WMI Classify fails with the error 'The argument is null or empty'	Starting in Orlando, if the update set for reverting to legacy windows discovery has been applied, WMI: Classify will fail with the following error message: 'The argument is null or empty. Provide an argument that is not null or empty, and then try the command again.HRESULT: [-2146233087]'.
Discovery PRB1390689	Updates for Store apps that require visibility license for activation
Email PRB1380327	Mandatory notifications are sent to inactive non-primary devices	If a notification is set to mandatory, notification messages are sent to inactive notification devices as well.	Log in to the instance. Create a secondary notification device for any user and set that device to inactive. Trigger the notification for that user and ensure the notification is set to mandatory. Navigate to the corresponding sys_email record. The recipients will include the inactive device.
Encryption/Cryptography PRB1382528	Missing cloning exclusion and preservers for Edge Encryption	Users are not able to add Edge Encryption tables in data preservers.
Encryption/Cryptography PRB1387084	Change plugin information description	Plugin information description needs to be changed to include 'Do not manually activate'.
Encryption/Cryptography PRB1389090	KMF is failing to unwrap private keys on the new Key Secure	Users who are currently on Orlando, and are using an active Instance Data Replication (IDR) plugin and have the Key Secure feature applied may experience a generic error when trying to move data from Instance A to Instance B.
Encryption/Cryptography PRB1393041	KmfLoadPropertiesIntoMemory Workflow fails with the Java exception 'Unsupported caller scope: global'
Event Management PRB1388584	Applications should not call for updates while they are not visible	Calls begin without users prompting them, which is slowing performance. This issue was observed in Orlando.
Filters PRB1379692 KB0794210	Fiscal period filters in Lists or Reports are not working since the New York upgrade	Business calendar (fiscal period) filters (ex. Last Fiscal Month) in Lists or Reports are not working in New York if the system date format is set as 'dd/MM/yyyy' (non-default format).	On a New York instance, log in as the admin. Set the property 'glide.sys.date_format' to 'dd/MM/yyyy'. Ensure that the 'calendars_for_package' table has entries to map the Fiscal Month business calendar with the 'Incident' package. Validate that the configurations in business calendar entries and business calendar filter options for Fiscal Month business calendar are correct. Open incident.list. Apply the filter condition 'Created [On] Last 3 Fiscal Months' and check the count. Apply a filter condition for the same date range using the between condition instead of using the Fiscal Month condition. Notice that the counts are incorrect. Setting the property 'glide.sys.date_format' back to the default format of 'yyyy-MM-dd' gives the correct counts.
Flow Designer PRB1386065	Users cannot edit flows based on the task_sla table	This issue was observed after upgrading to Orlando.	Log in to an Orlando instance. Open any flow that runs on the task_sla table. Click the trigger condition to expand. The page will be stuck. This works properly in previous releases.
Flow Designer PRB1386271	FD approvals intermittently have multi-threading errors due to static GlideRecord references being shared between threads	The Ask for approval action errors out intermittently while inserting a record into a sys_journal_field.
Guided App Creator PRB1381874	Upgrade sn-translate node module
Guided Tours PRB1379473	The guided tours API throws an error	The guided tours API is throwing the error 'org.mozilla.javascript. EcmaError: Cannot read property "length" from undefined. Caused by error in sys_script_include. 4f359da087733200b38 c0f4c59cb0b78.script at line'. This issue is related to the guided tour autolauncher API.	Log in to a London or Madrid instance. Navigate to the REST API explorer. Set the fields as follows: API Name: Guided tours Autolaunch: Get Tours for a page (GET) Query parameter page \| home Run. Confirm that the API runs correctly with a 200 response. Repeat the same steps in a New York instance. Confirm that you get a 500 error response with an error.
HTML Editor PRB1394390 KB0819928	When adding an HTML editor (TinyMCE) to a form, an error appears in the console	When adding an HTML editor (TinyMCE) to a form, the console displays an error. This causes an issue for forms where list elements are not working properly after adding the HTML editor fields.	Refer to the listed KB article for details.
Human Resources Service Management PRB1385228	Issue with the sn_hr_sp.hrsp _employee role	When Employee Service Center, Lifecycle Events Enterprise, and Business Roles are installed, if users are assigned the sn_hr_sp.hrsp_employee role, they inherit the incorrect role.
Human Resources Service Management PRB1385890	When HTML or JavaScript code is entered into a multi-line text field in the HR service portal, it is not escaped	In the HR service portal, if a user enters code (JavaScript or HTML) into a multi-line text field, the code is executed after submitting the record when the newly created item is viewed.
Human Resources Service Management PRB1386963 KB0818244	The COE Configuration page is not working after upgrading to Orlando	When users try to access the COE Configuration page after upgrading to Orlando, it throws an error with a blank page.	Refer to the listed KB article for details.
Instance Data Replication feature PRB1382548	The length of the Table field in the data_replication_queue table is causing the replication to fail from the producer to consumer instance	The length of the Table field in the data_replication_queue table is causing the replication to fail from the producer to consumer instance because the production table name is getting truncated at 40 if the name of the table is more than 40 characters.
Instance Data Replication feature PRB1383394	'Test Connectivity' is not working		On an Orlando instance, install the IDR plugin. Create a producer replication set, and ensure that you can produce data. Navigate to 'Test Connectivity'. Notice that it fails even though the connectivity status is good and the information can be produced.
Knowledge Management PRB1381862	When checking out a published article, the Valid to field default value is overridden	When a user checks out a published article, the Valid to field default value is overridden with the Article validity field default value from the knowledge base in New York. This issue occurs even if the value in the dictionary is modified.
Knowledge Management PRB1383964	Users subscribed to a knowledge base receive emails for articles that they do not have access to	If users are subscribed to a knowledge base, they still receive emails for articles for which they do not pass the article level criteria. This can cause confusion to users as there is a link to the article in the email. The link will redirect them to a page that states they do not have access.	In a New York instance, create a user with the Knowledge role only. Impersonate the user and click Subscribe on the IT knowledge base from $knowledge.do. As admin, set the user criteria on the IT knowledge base in which the user has 'Can Read' access but not 'Can Contribute'. As admin, create a knowledge article in this base. Set the 'Cannot Read' level criteria for admins only. This will prevent read access to the new user for this article. Create and publish the article. The user receives a notification from 'KM Subscription: Article created' with a link to the article. However, the user does not have access to this article. The link will redirect users to an error message 'You do not have sufficient privileges to access this knowledge item'.
Language and Translations PRB1387569	Translation updates for Store apps in 22 languages	See Activate a language for more information.
Lists PRB1385057	Users are unable to set a reference field when selecting an item with an empty value in the Name column	In a reference field, when selecting an item with an empty value in the Name column, the selected item is not set. For example, selecting a sys_user_group where sys_user_group.name is empty, it will not work.
MetricBase PRB1381476	Match the glide to get the new STL model class from the Clotho server in order to utilize the updates to the model
Mobile Platform PRB1385672	Profile pictures do not load in the Now Mobile app
Mobile Platform PRB1385708	Remove the session replay settings from the mobile platform	The session replay functionality has been removed.
Mobile Platform PRB1388917	The mobile platform can swallow transaction cancellations		Create a business rule on a table that sleeps for a certain period of time. Create a transaction quota rule that is less than that time.
Mobile Studio (non-classic) PRB1377908	In Mobile Studio, screens from the dependent scope are not available when adding dependencies to the scoped app		Create a scoped app from scratch using guided app creator. Navigate to Mobile Studio > Dependencies. Edit dependencies to include ITSM Mobile. The new scoped app should now have things available from the ITSM Mobile scope, but does not.
Mobile Studio (non-classic) PRB1382889	Inconsistent behavior when using the keyboard to select applets in the applet launcher UI sections	Applets do not always appear to be selected when using the keyboard to select them.	Create a mobile app with the GAC with role: admin and table: incident. Create multiple applets. Navigate to the UI section in the applet launcher. Add multiple applets to the UI section. Expected behavior: Keyboard selecting behavior should be consistent. Actual behavior: Inconsistent selecting behavior when keyboard selecting applets.
Mobile Studio (non-classic) PRB1383549	The reorder functionality is not working for stand alone forms or list applets without the embedded form		Navigate to Mobile Studio. Create an applet by either selecting a stand alone form, or choosing a list and deselecting the form screen. Configure the base applet. Save the applet. Navigate to the form functions. Create at least two functions of any type on this page. Attempt to reorder the function instances. Notice that the UI does not change, and if the user attempts to save, these changes will not persist.
Mobile Studio (non-classic) PRB1383586	Unable to use keyboard to select any UI section type other than 'Icon'		Create a mobile app using GAC. Create an Applet Launcher UI section. Try to use keyboard to navigate and select the section type Single Score. Notice that it is unable to use keyboard to select any section type other than 'Icon'.
Mobile Studio (non-classic) PRB1386124	Users are unable to upload images while using Internet Explorer 11 or Edge browser in the mobile branding scope app	When using IE11 or Edge browser and the mobile branding application, users are unable to upload images when submitting a build. Also in IE11, the scope app fields are cut off.	Using IE11 or Edge browser, log in as admin. Navigate to the Request Branded App module. Click Request Custom Branding build. Select the Android client. Attempt to upload an image as an icon for the build request. Notice that the images will not upload. Also notice in the IE11 browser that the scope app fields are truncated.
Mobile Studio (non-classic) PRB1388223	On the Mobile App branding setup form, the Description field requires acceptance of 10 - 4,000 characters	The Description field needs to be adjusted to allow 10 - 4,000 character entry. This will prevent max character entry errors from blocking the request submission.	Navigate to the Request Branded App module. Fill out all the required fields. Type a single character into the Description field, or paste a description that exceeds 160 characters. Notice the validation star (*) is grey, but the Submit button on the form is grayed out so the user is unable to submit what appears to be a completed branding request.
Modals & Dialogs PRB1379565	When localization is enabled, the message displayed for the Delete button of an attachment is not fully visible		Create any board. Add a card and an attachment. Open the Attachments tab and hover on the Delete button. Expected behavior: The message is visible. Actual behavior: The message is cut off.
Patterns PRB1379879 KB0791725	AWS RDS instance discovery returns empty details	The cloud discovery of AWS RDS instance returns empty result for LDC eu-central-1.	Refer to the listed KB article for details.
Patterns PRB1389002	The identification section entry point type for Azure LoadBalancer TD needs to be changed to 'All'
Performance Analytics PRB1376626	Interactive filter default values are not working on the Database View widget
Performance Analytics PRB1383311	Add the correct link to KB articles when migration is stuck on the data collection disable stage	Links to documentation are pointing to the incorrect article.	Create a record in pa_active_jobs. Trigger a scores migration. Migration will be triggered but will be stuck until all the active collections are done. Because there is a 'fake' collection running, the collection will never start and the link to documentation is pointing to the incorrect article.
Performance Analytics PRB1386126	Interactive filters create an AND condition instead of an OR condition	When selecting multiple values from the dashboard breakdown source, the interactive filter for database views creates an AND condition instead of an OR condition. As a result, no data is shown on the dashboard.	Create a score report against the incident_sla database view. On the base instance Incident Priority interactive filter, check the box for 'Apply to both database views and tables' and save the record. Create a dashboard and open the record. On the Breakdown Source related list, click Edit and select 'Incident.Priority'. On the Breakdown Source related list, configure the list to show the 'Act as filter' column. Double-click to edit in list view and specify 'Incident Priority'. Open the dashboard and add the score report you created in Step 1. Edit the widget on the dashboard and check the 'Follow interactive filter' box. Click Done. In the Select Elements list, select any two priority values, for example, '2 - High' and '3 - Moderate'. Click the score to access the list view. Expected behavior: The filters on the list view show incident_sla records that are Priority = 2 OR Priority = 3. Actual behavior: On the list view, the filters show Priority = 2 AND Priority = 3, so the score on the widget shows as zero.
Persistence PRB1386687 KB0817702	The upgrade from New York to Orlando takes a long time for instances on the Oracle database		Refer to the listed KB article for details.
Platform Security PRB1381028	When users install the Vendor Risk Management store app directly, the content of its dependent apps (sn_grc) is not loaded	The dependent apps' sn_grc content is not installed. The components sys_script and sys_script_include are missing, while the app sys_dictionary is present.
Predictive Intelligence PRB1378956	The Solution Visualization tab is empty for upgraded solutions from New York to Orlando
Predictive Intelligence PRB1379129	Input fields are empty when the trained clustering solution is upgraded	After training a clustering solution in a New York instance, when users upgrade the instance, the input fields are empty.
Predictive Intelligence PRB1379404	The glide upgrade test for the classification solution is not able to get active classification solution
Predictive Intelligence PRB1379410	The glide upgrade test for the similarity solution is unable to fetch the correct number of results
Predictive Intelligence PRB1380178	The prediction results tab header displays in an incorrect format		In a New York instance, train and predict classification/similarity/clustering solutions. Upgrade the instance to Orlando. Navigate to any solution and run the prediction. Check the prediction results tab header. Expected behavior: The tab should display without any format errors. Actual behavior: The prediction results tab header displays as the following: {"name":"Record","label":"Record"} {"name":"Confidence","label":"Confidence"} {"name":"Threshold","label":"Threshold"}.
Predictive Intelligence PRB1383045	Batch test prediction shows a prediction below the threshold while the single test prediction is able to predict for the same short description as the input		Train a classification solution: Input field: Short description Output field: Category After the successful training, open the trained solution page. Under the Test Solution tab, select Single Test. Enter the following short description: 'email is not working'. Run the test. A valid prediction with the class as 'Email' can be seen. Switch to Batch Test. In the filter, select [Short description] [is] [email is not working]. Expected behavior: The output should show the valid class prediction 'Email', because the same class is predicted during the single test. Actual behavior: The output shows 'Prediction results below threshold'.
Project Management PRB1379281	Users need the ability to recalculate asynchronously	When a user does simple operation like start a task, it takes 1.5 minutes for the form to reload because recalculation is running slow.
Project Management PRB1383013	The current ITBM plugin structure is making users with the standard license go out of pricing compliance when they upgrade to New York or later	For more information, refer to Predictive Intelligence for Innovation Management, Installed with PPM Standard (Project Portfolio Management), and Train the similarity solution for Innovation Management to find similar ideas.
Project Portfolio Management PRB1381455	Business case performance improvements	Previously, a business case was automatically created for all investments with an incorrect reference, and therefore it was unusable. Following improvements, a business case will be automatically created for investments auto-created for Project/Demand.	Install the Investment Funding plugin. Create a demand and fill up the business case-related fields in the demand. Navigate to one top investment and add the demand to the grid. Navigate to My funds. Select the newly created investment for the demand. Navigate to the Details tab. Expected behavior: The business case-related fields should have the same value in the demand. Actual behavior: The business case-related fields are empty.
Reporting PRB1350477	Drilling down into a multilevel pivot report with a long URL results in a blank page or a page that displays a 'This site can't be reached' message	Drilling down into a multilevel pivot report, or other types of reports like Time Series > Column, with a long URL results in a blank page or a page with a 'This site can't be reached' message. Due to the URL size limit in Internet Explorer and Edge browsers, users are more likely to encounter the issue in these browsers.
Reporting PRB1374890	Dashboard selection does not behave as expected with screen readers	When navigating to 'Add to Dashboard', the description of the Dashboard field is read by NVDA and JAWS incorrectly.	Start JAWS. Open any published report. Navigate to Share > Add to Dashboard. Move focus to the Dashboard field. Notice that the field is described incorrectly.
Service Catalog PRB1372489 KB0812262	When escape_all_script is false, a multi-row variable with an apostrophe (') or forward slash (\) in the question causes variable data deletion		Create a multi-row variable set. Create a variable within this variable set: Question: Farmer's market Type: Single Line Text Submit. Add the variable set to the catalog item. Navigate to Service Portal and open the catalog item. Fill out any value for the variable set and submit. Open the RITM record that was created. Make sure the data entered is present in the created RITM. Make any updates to the RITM. Expected behavior: The variable data should not be deleted. Actual behavior: The variable data are deleted.
Service Mapping PRB1384396	The Service Mapping batch error in the Action On All section does not work	The correct CIs are not selected and thus do not apply the Select fix action.	Navigate to Service Mapping > Home. Select Fix Your Services. Select a category with more than one error. Select a subcategory with more than one error. On the right panel of the screen that opens, there are two sections: Action on Selected / Action on All. Navigate to Action On All > Retry Discovery. Users will get a warning message saying it is going to fix 0 errors. Before the fix, it shows 0. After the fix, it should display the correct number of errors it tries to fix.
Service Mapping PRB1388589	Create a usage analytic metric to count operational services in instances with Event Management	A usage analytic metric needs to be created to count how many operational services exist in instances with the Event Management plugin enabled.
Service Portal PRB1370343	AngularJS attachment list operations can run an instance node out-of-memory	Misuse of the nowAttachmentHandler AngularJS factory can run an instance node out-of-memory if table_name and table_sys_id are not specified in the API call.
Service Portal PRB1371372	An error message is not displayed when a user enters the incorrect date in Service Portal	Service Portal should display an error message saying 'invalid date' when a date is entered that does not match the configured format.	Log in to an instance as an admin user. Navigate to the system property and edit the property glide.sys.date_format and set the value to 'yyyy-MM-dd'. Save the changes. Navigate to Maintain items and add a date field to any of the catalog items (for example, Apple iPad). Navigate to the catalog items in Service Portal. Type a date, which is not as per the format but valid (for example, 06/02/2019). Click anywhere on the page. The date is getting automatically set as per the format but not a valid one. Navigate to http://<instance>/sp?id=form&table=incident. Type the date which is not as per the format but valid (for example, 06/02/2019). Click anywhere on the page. The date is getting automatically set as per the format but not a valid one. Expected behavior: Like platform, the portal should also display an error message saying 'invalid date' when a date is entered which is not as per the configured format. Actual behavior: The portal is auto-correcting the date format but the date is displayed incorrectly. Note: In a London instance, the portal displays the error message when an invalid date is entered that is not as per the configured format.
Service Portal PRB1382073	The HTML widget does not contain an HTML editor to add or format text		Within the Page Designer, add an HTML widget to the page. Select the newly added HTML widget. Click the edit/pencil icon. Notice that it does not contain the HTML editor formatting icons/buttons. This can be reproduced using Chrome and Safari.
SIAM & Vendor Management PRB1385717	The vendor profile page is not displayed correctly	The vendor profile page is not displayed correctly, and values are overlapped when users use a Safari browser.	Log in as an admin user using Safari version 12 or above. Navigate to Vendor Manager Workspace > Vendor Manager Workspace. Click any vendor from the Vendor List. Expected behavior: The vendor profile page should display correctly. Actual behavior: The vendor profile page is not displayed correctly and values are overlapped.
Software Asset Management Professional PRB1376516	Software suite reconciliation for subscription products does not reconcile software installs if a user subscription record cannot be found	Software entitlements, such as Adobe Document Cloud, allow users to have classic installs of Adobe Acrobat Standard in their environment without a subscription. However, the reconciliation engine for software suites (SuiteEngine) does not reconcile software installs if the software product is 'Subscription Software' but a subscription record cannot be found in the software subscription table. This occurs even if the License Metric for the entitlement is 'Per Device'.	Create a Software Entitlement record for Adobe Document Cloud with License Metric 'Per Device'. Link the entitlement to a software model 'Adobe Systems Document Cloud Standard' with Suite Child configured for 'Adobe Systems Acrobat Standard' with inference percentage set to 50%. Install Adobe Systems Acrobat Standard on a computer assigned to User A. Ensure that a subscription record for User A does not exist for Adobe Systems Acrobat Standard. Run reconciliation for Publisher 'Adobe'. Notice that the software install for Adobe Systems Acrobat Standard is not reconciled.
Software Asset Management Professional PRB1379444	When importing usage records from SCCM, the import doesn't work as expected if the sys_user has user's email address in the user_name field	If the sys_user table has user's email in the user_name field, there are issues with SCCM usage import. For the last_used reclamation type, the user is null. For the total usage reclamation type, the record doesn't get created.
Software Asset Management Professional PRB1381602	Catalog tasks on request to source RITMs are not closing automatically	If a request has multiple RITMs, and if an approver rejects one of the RITMs but approves the others, a catalog task for the procurement team to source the request is not closing automatically. All the items are sourced. This issue is reproducible only for hardware asset catalog.	Create a service catalog item of type hardware. Add the Microsoft Surface Pro 3 item and the Asus G Series item to your cart. Select Proceed to Checkout. Open the created REQ and the approval record. In the list of requested items, deny one and accept the other. Approve the approval record. From the REQ, open the catalog task and select Source Request. Add a transfer order for the list item. Select Submit. Notice that the catalog task is still active.
Software Asset Management Professional PRB1383251	Install conditions for suites are failing reconciliation
Software Asset Management Professional PRB1385327	Reconciliation fails with StackOverflowError when suite components have install conditions
Software Asset Management Professional PRB1387606	Install conditions are case-sensitive when inferring suites	When processing licenses in reconciliation, install conditions are not case-sensitive. However, when inferring suites in reconciliation, install conditions are case-sensitive. Ideally, it should not be case-sensitive.
Software Asset Management Professional PRB1388232	Add missing content into the Oracle options set referring to options_packs_usage_ statistics.sql		Log in to the instance. Navigate to the Oracle options set (samp_oracle_option_set) table. Search for any one of the following: Active Data Guard or Real Application Clusters Change Management Pack Configuration Management Pack for Oracle Database Data Masking Pack Provisioning and Patch Automation Pack for Database RAC or RAC One Node Expected behavior: The content should be present in this table. Actual behavior: The content is not present in this table.
Software Asset Management Professional PRB1389062	The 'License under management' feature does not honor the install condition on the software model
Software Asset Management Professional PRB1389668 KB0817498	Reconciliation can fail when a suite is also a component on another suite	When there is a suite of suites, the Suite Engine can fail when an install belongs to a lower suite and is also part of the higher suite as itself.	Refer to the listed KB article for details.
Survey Management PRB1375719 KB0793454	Last assessment metric calculates negative normalized_value	In the case of Risk Assessment, this issue is causing incorrect assignment of risk to the change request if all questions are answered with the lowest scoring option. This only happens if the user changes threshold on the lowest risk from 0 to a number equal or greater to the number of questions minus one.	Activate the Risk Assessment plugin. Modify the low threshold in the Change Risk Assessment from 0 to 4. Create an Emergency Change Request and save it. Complete the risk assessment only picking the following options: "Not critical", "Easy", "Easy", "Yes", "Easy". Observe only the risk conditions affect the change request. Navigate to the asmt_metric_result.list. Add the Normalized Value column to the list view. Filter on the source column by the number of change request created previously. Observe that one of the metrics has a negative normalized value.
UI Pages/Macros PRB1381283	In New York, the HTTP referrer header is not passed to the browser	When redirecting from ServiceNow to third party applications/sites where the referrer header is required, the redirection won't work with any browser, except IE.
Usage Analytics PRB1382587	The aggregation functionality is not working as expected in Orlando	When users select the aggregation type as Count, followed by an aggregation column, it returns the incorrect count.
VA-Designer PRB1387772	Clicking the data pill is not expanding the values for Input/Script Variables		Create a topic and add a multi-flow output. Add a response and select the Link type. Click the data pill icon in the Header field. Click to expand Input Variables. Notice that the list is not expanding and the modal window is not responding.
Virtual Agent Platform PRB1380769	Refreshing the VA web client will lose the current conversation and results in connecting to the live agent again		Make sure that the following plugins are activated: Advanced Work Assignment (com.glide.awa) Agent Chat (com.glide.interaction.awa) ITSM Workspace (com.snc.agent_workspace.itsm) Domain Support Domain Extensions Installer Ensure the following system property is set to true: glide.awa.enabled. Create two domains as below: Domain 1: Name: Company Parent: TOP Type: MSP Primary = true Create a core_company record named Company and add it to the domain Domain 2: Name: Customer Domain Parent: Company Type: Customer Primary = false Create a core_company named Customer Domain Company and add it to the domain Create 2 users: User 1: Name: Agent one Company: Company Roles: itil, awa_agent, workspace_agent, interaction_agent Group: Agent Chat Group User 2: Name: End User Company: Customer Domain Company Make sure that there is an active awa_service_channel for the chat. Create an awa_queue record: Name: Test Queue Service channel: Chat Define condition here: Checked Under Test Queue, create an Assignment Eligibility record: Group: Agent Chat Group Assignment rule: Chat - Most Capacity Navigate to Collaboration > Chat Setup. In the Global Fulfiller UI choice list or the Fulfiller UI choice list for CSM or ITSM, select Agent Workspace. Navigate to Presence States > Available, and make sure that Chat is selected. Create a system property: com.glide.awa.agent_ availability.cross_domain and set the value to true. In one browser session, log in as Agent one, and navigate to Agent Workspace > Inbox > Available. In another browser session, log in as End User, and navigate to /$sn-va-web-client-app.do?sysparm_live_agent=true. As Agent one, accept the work item and start chatting. As End User, refresh the browser. Expected behavior: The conversation stays. Actual behavior: VA is connecting to Live Agent again and the end user is not able to type anything in the web client.
Virtual Agent Platform PRB1384011	Users are unable to send attachments via chat to a live agent when com.glide.cs. guest_session_resumable is set to true		Open the sys_properties.list table. Search for com.glide.cs.guest_session_resumable and make sure the value is set to false. Set up and establish a live agent chat with an anonymous user on the /csp. Verify sending an attachment of a picture works as expected. Open the sys_properties.list table again. Search for com.glide.cs.guest_session_resumable and set the value to true. Close and reopen all of the browsers. Set up and establish a live agent chat with an anonymous user on the /csp. Try to send an attachment file. Expected behavior: The picture should get sent to the agent successfully and display it on both the agent and the customer's chat screen. Actual behavior: The file sending will either take so long that the chat will time out or there will be a message saying 'We couldn't process your file at this time. Please try uploading again.'
Visual Task Boards PRB1382181	The card information pop-up window does not update the activity stream when up/down arrows are clicked		Open a board, for example, Incident by state. Open the card information window of any card and click up/down arrows on the card information navigation bar. Notice that the activity stream is not updated as per the card change. Only the activity stream of the first opened card is displayed.
Visual Task Boards PRB1382289	The variable 'Lane WIP limit' is set incorrectly when renaming or creating a lane in the Visual Task Board	The variable 'Lane WIP limit' is set incorrectly when renaming or creating a lane in the Visual Task Board. This will trigger the condition in the 'Lane limit exceeded' notification if a user moves a card in that lane.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

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Release version

Orlando Patch 2

The Orlando Patch 2 release contains important problem fixes.

Orlando Patch 2 was released on April 3, 2020.

Build date: 03-31-2020_1417
Build tag: glide-orlando-12-11-2019__patch2-03-18-2020

Important: For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Orlando: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

For a downloadable, sortable version of the fixed problems in this patch, click here.

Overview

Orlando Patch 2 includes 106 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Security-related fixes

Changes in Orlando Patch 2

Activate a language

Translation updates for Store apps in 22 languages.

Installed with PPM Standard (Project Portfolio Management)

PPM Standard added the Project Portfolio Suite, Financial Planning, and Rate Model plugins.
Innovation Management added the Idea admin [idea_admin], Idea manager [idea_manager], and Idea manager professional [idea_manager_professional] roles.
Innovation Management added the Idea [im_idea_core], Idea Category [im_category], Idea Category Configuration [im_category_config], Idea Categories [im_m2m_idea_category], and Idea Module [im_module] tables.

Predictive Intelligence for Innovation Management

The Predictive Intelligence for Innovation Management capability uses machine-learning algorithms to search and display similar ideas while submitting a new idea.

Train the Similar Ideas solution definition included within the Predictive Intelligence for Ideation capability to find related ideas when submitting an idea or viewing ideas in the Idea Portal.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Email PRB1383881	While processing inbound email triggers, the email filter can affect subsequent emails when multiple email.read events are processed by the same transaction	When two emails are processed under the same transaction, the second email which may have come from a valid sender is set as 'received-ignored'. It is marked as ignored by the filter with an error string that may mention the subject of previously ignored email. This may also lead to stale behavior of the email filter when it is being processed for inbound email flows.
Service Catalog: Service Portal Widgets PRB1380844	The order of execution of a variable set client script is not honored in Service Portal	In New York, when the order of variable set client script is higher than that of the normal catalog client script, Service Portal fails to honor the order of execution of the scripts. This works fine in platform. In Service Portal, the variable set client script still executes before the normal catalog client script. In London, when the order of the variable set client script is higher than that of the normal catalog client script, Service Portal executes the catalog client script followed by the variable set client script.
Condition Builder PRB1342958 KB0793919	Filter criteria is no longer visible in the breadcrumbs due to URL limitations	Multiple conditions on filter criteria generating long URLs become no longer visible in the breadcrumbs due to URL limitations. This leads to users being unable to see and update the filters in that particular record and the error '400 Bad Request' is thrown on the JavaScript console.	Refer to the listed KB article for details.
Archiving PRB1184294 KB0727666	Archiving many cmdb_ci distinct tables can lead to slow cmdb_ci list loading	Archiving a large number of cmdb_ci distinct tables can cause the cmdb_ci list to load slowly, such as affected CI's in change_request.	Activate the data archiving plugin. Create a change request and add affected CI's that are records in the cmdb_ci_aix_server and cmdb_ci_spkg tables. For example, demo records 'SAP AppSRV01' and '3Com DMI Agent'. Create two archive rules on the two distinct cmdb_ci* hierarchy tables, each added to the change request from Step 2. The 'SAP AppSRV01' and '3Com DMI Agent' records should be archived so you can use the Name field to archive these records. Run the archive job. Notice that 'Get for non-existent record' appears in the localhost log. This grows rapidly if more cmdb_ci distinct table records are archived.
Audit History PRB1356196	The 'Stage' label in the activity log of the Requested Item (RITM) record is different from the field label	The value of stage in the 'Activity logger' should be the stage display name instead of the stage value as shown by the Stage field in the RITM form.

All other fixes


Problem	Short description	Description	Steps to reproduce
Agent Chat PRB1389189	The awa_manager role is unable to see the attached pictures in the monitoring mode	The attachments are displayed as file names instead of images.	Establish a chat between a customer and an agent. Attach pictures by either the customer or the agent in either the public or private channel. Log in from another browser instance as an agent with the awa_manager role. In Agent Workspace, select 'Lists' from L1. Select 'Active Chat Interactions' from the conversation monitor section. Open the chat. Expected behavior: All of the attached pictures should show up as they are on the agent or customer chat screens. Actual behavior: The picture attachments of JPG or PNG are showing up as file names.
Agent Workspace PRB1387718	Performance issues with Agent Workspace tabs
Agent Workspace PRB1387965	The highlighted list model feature causes a second COUNT(*) query for lists in Agent Workspace	In Orlando, a new feature was added to lists that shows a highlighted count of matching records to each list. To get this result, the database runs a COUNT() query, but the UI already runs a COUNT() query for every list. This new feature adds an unnecessary query to the database for data that is already being collected. For large datasets, the extra COUNT(*) query can impact database performance.
Agent Workspace PRB1390848	When a case that is already offered to an agent gets manually assigned and then unassigned, AWA does not re-offer the case to any other agent again		Log in to any New York instance with AWA for CSM set up. Create a case by navigating to sn_customerservice _case.do. Assign this case to an agent. In this case, the case is manually assigned. If you navigate to awa_work_item.list and filter based on the document ID, you will notice that the work item is cancelled. This is the correct behavior. Unassign the case from the agent, and leave it in the queue to be picked up by AWA. Notice that even though it is not assigned to anyone, the work item is not re-offered to any agent.
App Client UI PRB1377298	Upgrade issue with snapshot apps
Application Navigator & Banner Frame PRB1359439	Several entries in the main navigator have invalid aria-controls values	Aria-controls values should not start with a '#' character. This applies to several sections including Change, SLAs, Calls, CMDB Dashboard, Client Service, and Application Services.
Assessments PRB1390450	Vendor Risk Assessment does not generate category results for unscored metrics	Inherent risk ratings and tiering scores are not being calculated as expected in Vendor Risk Management.	Create a vendor risk assessment with 1 category and 1 metric with a Likert Scale datatype. Uncheck the Scored check box on that metric. Assign this assessment to any user and impersonate that user to submit the assessment. Fill in any non-zero value for that metric. Notice that the metric result will be generated for the metric with the correct normalization value, but the category result will not.
Change Management PRB1383739	Starting a CAB meeting from a cab_meeting record should not set the first agenda item to 'Approved' automatically		Create a CAB meeting and add agenda items to the CAB meeting. Set the CAB meeting state to 'In Progress' and save it. Expected behavior: The first agenda item state is changed to 'In Progress' and the decision remains empty. Actual behavior: The first agenda item state is changed to 'In Progress' and the decision is changed to 'Approved'.
Cloud Management Application PRB1381541	Custom resource pool filters are not included in the update set	Custom resource pool filters do not carry over when a blueprint is exported and then imported into another instance.	Create a blueprint. Add a custom resource pool filter for ApplicationPool. Export the blueprint and import it to another instance. Observe the custom resource pool filter is not created on the target instance.
Cloud Management Application PRB1381929	Add unique index on the name for CAPI service category table (sn_capi_service_ category), and add new categories 'Blockchain' and 'Containers'
Cloud Management Application PRB1383708	Some Ansible Tower APIs are not backwards compatible	Backwards compatibility with earlier v1 API endpoints is broken in newer Ansible Tower versions. This issue results in Cloud Management's Ansible connector failing to authenticate with API calls.
Cloud Management Application PRB1383745	The UUID is not populated for VMs (VMware) while doing pointed discovery	The UUID for the VM is not being updated in the cmdb_ci_vm_instance table.	Create a catalog for VMware or order it from the template. Provision the catalog. It will perform pointed discovery after the provision. Navigate to the cmdb_ci_vm_instance table. Check the UUID for the VM. The table should populate the UUID as well.
Condition Builder PRB1380778 KB0793922	Condition Builder does not automatically create TinyURLs for GET requests that are too long, causing a '400 Bad Request' error	When saving filter conditions, users should be able to see and save the filters in that particular record. Instead, users receive the '400 Bad Request' error and cannot see the filter breadcrumbs.	Install the Event Management plugin. Navigate to Event Management > Rules > Alert Management. Create a rule by clicking the New button. Fill in the required details under the Alert Info tab and click Alert Filter. Use the condition builder to create a query with >50 and/or condition statements. Click the Preview button. No message is displayed next to the Preview button with the expected number of records matching the query. The browser console shows a '400 (Bad Request)' error.
Configuration Management Database (CMDB) PRB1381039	The IRE should merge payload items with different native keys from the same source and with matching criterion attributes	The IRE should merge payload items that have records with the same identifiers, like their name, but different source_native_keys.
Configuration Management Database (CMDB) PRB1382751	IRE partial payload warnings are not getting logged		Import the data without importing criteria attribute or with missing dependency. Navigate to the import set row and see the comment field. Notice that you can see the IRE summary but the partial payload warning is missing.
Configuration Management Database (CMDB) PRB1385064	When invoking the IRE in batch from the RTE, the IRE's response count incorrectly shows more records inserted		Set up an RTE mapping that inserts a network card that relies on a computer. Set up an RTE mapping that inserts computer. Execute the import with a batch size of 10. Notice that both the network row and the computer row report an inserted computer. If you change the batch size to 1, you will see that the first record creates a partial payload and the second record inserts the computer and resolves the partial payload.
Configuration Management Database (CMDB) PRB1387578	IRE should validate that the root of the class given in the payload is cmdb_ci, not cmdb	In Orlando, IRE checks if the class name given in the IRE payload has the root equal to cmdb. It should be changed to check against cmdb_ci. If cmdb_ci is not extended from cmdb due to a reparenting issue, IRE validation would fail for any class extended from cmdb_ci class.
Configuration Management Database (CMDB) PRB1387958	The IRE should save a reference to related items under partial main items in a partial payload	The IRE does not save the reference information when related items under a partial main item have references to other main items.
Customer Service Management PRB1389511	The typeahead search is broken on both CSM and CSP home pages	The search bar is not showing up on both CSM and CSP home pages.
Dashboards and Home Pages PRB1370691	Interactive Analysis is slow		In an instance, list a table that has a few thousand records. Right-click the column header Click Launch Interactive Analysis. Notice the seconds of the processing time out of the transactions' total time.
Discovery PRB1375171 KB0786261	The 'Azure DataBase' pattern fails with 'MULTIPLE_DEPENDENCIES "Contains::Contained by"' in the identification engine	When running a cloud resource discovery against an Azure region that has databases provisioned on it, users receive an error.	Run a Cloud Resource discovery against an Azure region that has databases provisioned on it.
Discovery PRB1387609	The Parse File operation on Windows causes a PowerShell connection leak	Using a Parse File operation with a file path that starts with '\\' may cause a PowerShell connection leak, which will result in subsequent pattern runs timing out.
Discovery PRB1388265	Linux storage devices are not being discovered	On the second step of the pattern titled 'Remove new lines from storage output', the eval calls a JavaScript function called String.replaceAll() which is not being properly included. There is a MID script include called 'String' where the function replaceAll() can be found. Starting in Orlando, the function is not being called, and the Linux storage pattern library is not correctly populating storage devices.
Discovery PRB1389413	Legacy Windows Discovery WMI Classify fails with the error 'The argument is null or empty'	Starting in Orlando, if the update set for reverting to legacy windows discovery has been applied, WMI: Classify will fail with the following error message: 'The argument is null or empty. Provide an argument that is not null or empty, and then try the command again.HRESULT: [-2146233087]'.
Discovery PRB1390689	Updates for Store apps that require visibility license for activation
Email PRB1380327	Mandatory notifications are sent to inactive non-primary devices	If a notification is set to mandatory, notification messages are sent to inactive notification devices as well.	Log in to the instance. Create a secondary notification device for any user and set that device to inactive. Trigger the notification for that user and ensure the notification is set to mandatory. Navigate to the corresponding sys_email record. The recipients will include the inactive device.
Encryption/Cryptography PRB1382528	Missing cloning exclusion and preservers for Edge Encryption	Users are not able to add Edge Encryption tables in data preservers.
Encryption/Cryptography PRB1387084	Change plugin information description	Plugin information description needs to be changed to include 'Do not manually activate'.
Encryption/Cryptography PRB1389090	KMF is failing to unwrap private keys on the new Key Secure	Users who are currently on Orlando, and are using an active Instance Data Replication (IDR) plugin and have the Key Secure feature applied may experience a generic error when trying to move data from Instance A to Instance B.
Encryption/Cryptography PRB1393041	KmfLoadPropertiesIntoMemory Workflow fails with the Java exception 'Unsupported caller scope: global'
Event Management PRB1388584	Applications should not call for updates while they are not visible	Calls begin without users prompting them, which is slowing performance. This issue was observed in Orlando.
Filters PRB1379692 KB0794210	Fiscal period filters in Lists or Reports are not working since the New York upgrade	Business calendar (fiscal period) filters (ex. Last Fiscal Month) in Lists or Reports are not working in New York if the system date format is set as 'dd/MM/yyyy' (non-default format).	On a New York instance, log in as the admin. Set the property 'glide.sys.date_format' to 'dd/MM/yyyy'. Ensure that the 'calendars_for_package' table has entries to map the Fiscal Month business calendar with the 'Incident' package. Validate that the configurations in business calendar entries and business calendar filter options for Fiscal Month business calendar are correct. Open incident.list. Apply the filter condition 'Created [On] Last 3 Fiscal Months' and check the count. Apply a filter condition for the same date range using the between condition instead of using the Fiscal Month condition. Notice that the counts are incorrect. Setting the property 'glide.sys.date_format' back to the default format of 'yyyy-MM-dd' gives the correct counts.
Flow Designer PRB1386065	Users cannot edit flows based on the task_sla table	This issue was observed after upgrading to Orlando.	Log in to an Orlando instance. Open any flow that runs on the task_sla table. Click the trigger condition to expand. The page will be stuck. This works properly in previous releases.
Flow Designer PRB1386271	FD approvals intermittently have multi-threading errors due to static GlideRecord references being shared between threads	The Ask for approval action errors out intermittently while inserting a record into a sys_journal_field.
Guided App Creator PRB1381874	Upgrade sn-translate node module
Guided Tours PRB1379473	The guided tours API throws an error	The guided tours API is throwing the error 'org.mozilla.javascript. EcmaError: Cannot read property "length" from undefined. Caused by error in sys_script_include. 4f359da087733200b38 c0f4c59cb0b78.script at line'. This issue is related to the guided tour autolauncher API.	Log in to a London or Madrid instance. Navigate to the REST API explorer. Set the fields as follows: API Name: Guided tours Autolaunch: Get Tours for a page (GET) Query parameter page \| home Run. Confirm that the API runs correctly with a 200 response. Repeat the same steps in a New York instance. Confirm that you get a 500 error response with an error.
HTML Editor PRB1394390 KB0819928	When adding an HTML editor (TinyMCE) to a form, an error appears in the console	When adding an HTML editor (TinyMCE) to a form, the console displays an error. This causes an issue for forms where list elements are not working properly after adding the HTML editor fields.	Refer to the listed KB article for details.
Human Resources Service Management PRB1385228	Issue with the sn_hr_sp.hrsp _employee role	When Employee Service Center, Lifecycle Events Enterprise, and Business Roles are installed, if users are assigned the sn_hr_sp.hrsp_employee role, they inherit the incorrect role.
Human Resources Service Management PRB1385890	When HTML or JavaScript code is entered into a multi-line text field in the HR service portal, it is not escaped	In the HR service portal, if a user enters code (JavaScript or HTML) into a multi-line text field, the code is executed after submitting the record when the newly created item is viewed.
Human Resources Service Management PRB1386963 KB0818244	The COE Configuration page is not working after upgrading to Orlando	When users try to access the COE Configuration page after upgrading to Orlando, it throws an error with a blank page.	Refer to the listed KB article for details.
Instance Data Replication feature PRB1382548	The length of the Table field in the data_replication_queue table is causing the replication to fail from the producer to consumer instance	The length of the Table field in the data_replication_queue table is causing the replication to fail from the producer to consumer instance because the production table name is getting truncated at 40 if the name of the table is more than 40 characters.
Instance Data Replication feature PRB1383394	'Test Connectivity' is not working		On an Orlando instance, install the IDR plugin. Create a producer replication set, and ensure that you can produce data. Navigate to 'Test Connectivity'. Notice that it fails even though the connectivity status is good and the information can be produced.
Knowledge Management PRB1381862	When checking out a published article, the Valid to field default value is overridden	When a user checks out a published article, the Valid to field default value is overridden with the Article validity field default value from the knowledge base in New York. This issue occurs even if the value in the dictionary is modified.
Knowledge Management PRB1383964	Users subscribed to a knowledge base receive emails for articles that they do not have access to	If users are subscribed to a knowledge base, they still receive emails for articles for which they do not pass the article level criteria. This can cause confusion to users as there is a link to the article in the email. The link will redirect them to a page that states they do not have access.	In a New York instance, create a user with the Knowledge role only. Impersonate the user and click Subscribe on the IT knowledge base from $knowledge.do. As admin, set the user criteria on the IT knowledge base in which the user has 'Can Read' access but not 'Can Contribute'. As admin, create a knowledge article in this base. Set the 'Cannot Read' level criteria for admins only. This will prevent read access to the new user for this article. Create and publish the article. The user receives a notification from 'KM Subscription: Article created' with a link to the article. However, the user does not have access to this article. The link will redirect users to an error message 'You do not have sufficient privileges to access this knowledge item'.
Language and Translations PRB1387569	Translation updates for Store apps in 22 languages	See Activate a language for more information.
Lists PRB1385057	Users are unable to set a reference field when selecting an item with an empty value in the Name column	In a reference field, when selecting an item with an empty value in the Name column, the selected item is not set. For example, selecting a sys_user_group where sys_user_group.name is empty, it will not work.
MetricBase PRB1381476	Match the glide to get the new STL model class from the Clotho server in order to utilize the updates to the model
Mobile Platform PRB1385672	Profile pictures do not load in the Now Mobile app
Mobile Platform PRB1385708	Remove the session replay settings from the mobile platform	The session replay functionality has been removed.
Mobile Platform PRB1388917	The mobile platform can swallow transaction cancellations		Create a business rule on a table that sleeps for a certain period of time. Create a transaction quota rule that is less than that time.
Mobile Studio (non-classic) PRB1377908	In Mobile Studio, screens from the dependent scope are not available when adding dependencies to the scoped app		Create a scoped app from scratch using guided app creator. Navigate to Mobile Studio > Dependencies. Edit dependencies to include ITSM Mobile. The new scoped app should now have things available from the ITSM Mobile scope, but does not.
Mobile Studio (non-classic) PRB1382889	Inconsistent behavior when using the keyboard to select applets in the applet launcher UI sections	Applets do not always appear to be selected when using the keyboard to select them.	Create a mobile app with the GAC with role: admin and table: incident. Create multiple applets. Navigate to the UI section in the applet launcher. Add multiple applets to the UI section. Expected behavior: Keyboard selecting behavior should be consistent. Actual behavior: Inconsistent selecting behavior when keyboard selecting applets.
Mobile Studio (non-classic) PRB1383549	The reorder functionality is not working for stand alone forms or list applets without the embedded form		Navigate to Mobile Studio. Create an applet by either selecting a stand alone form, or choosing a list and deselecting the form screen. Configure the base applet. Save the applet. Navigate to the form functions. Create at least two functions of any type on this page. Attempt to reorder the function instances. Notice that the UI does not change, and if the user attempts to save, these changes will not persist.
Mobile Studio (non-classic) PRB1383586	Unable to use keyboard to select any UI section type other than 'Icon'		Create a mobile app using GAC. Create an Applet Launcher UI section. Try to use keyboard to navigate and select the section type Single Score. Notice that it is unable to use keyboard to select any section type other than 'Icon'.
Mobile Studio (non-classic) PRB1386124	Users are unable to upload images while using Internet Explorer 11 or Edge browser in the mobile branding scope app	When using IE11 or Edge browser and the mobile branding application, users are unable to upload images when submitting a build. Also in IE11, the scope app fields are cut off.	Using IE11 or Edge browser, log in as admin. Navigate to the Request Branded App module. Click Request Custom Branding build. Select the Android client. Attempt to upload an image as an icon for the build request. Notice that the images will not upload. Also notice in the IE11 browser that the scope app fields are truncated.
Mobile Studio (non-classic) PRB1388223	On the Mobile App branding setup form, the Description field requires acceptance of 10 - 4,000 characters	The Description field needs to be adjusted to allow 10 - 4,000 character entry. This will prevent max character entry errors from blocking the request submission.	Navigate to the Request Branded App module. Fill out all the required fields. Type a single character into the Description field, or paste a description that exceeds 160 characters. Notice the validation star (*) is grey, but the Submit button on the form is grayed out so the user is unable to submit what appears to be a completed branding request.
Modals & Dialogs PRB1379565	When localization is enabled, the message displayed for the Delete button of an attachment is not fully visible		Create any board. Add a card and an attachment. Open the Attachments tab and hover on the Delete button. Expected behavior: The message is visible. Actual behavior: The message is cut off.
Patterns PRB1379879 KB0791725	AWS RDS instance discovery returns empty details	The cloud discovery of AWS RDS instance returns empty result for LDC eu-central-1.	Refer to the listed KB article for details.
Patterns PRB1389002	The identification section entry point type for Azure LoadBalancer TD needs to be changed to 'All'
Performance Analytics PRB1376626	Interactive filter default values are not working on the Database View widget
Performance Analytics PRB1383311	Add the correct link to KB articles when migration is stuck on the data collection disable stage	Links to documentation are pointing to the incorrect article.	Create a record in pa_active_jobs. Trigger a scores migration. Migration will be triggered but will be stuck until all the active collections are done. Because there is a 'fake' collection running, the collection will never start and the link to documentation is pointing to the incorrect article.
Performance Analytics PRB1386126	Interactive filters create an AND condition instead of an OR condition	When selecting multiple values from the dashboard breakdown source, the interactive filter for database views creates an AND condition instead of an OR condition. As a result, no data is shown on the dashboard.	Create a score report against the incident_sla database view. On the base instance Incident Priority interactive filter, check the box for 'Apply to both database views and tables' and save the record. Create a dashboard and open the record. On the Breakdown Source related list, click Edit and select 'Incident.Priority'. On the Breakdown Source related list, configure the list to show the 'Act as filter' column. Double-click to edit in list view and specify 'Incident Priority'. Open the dashboard and add the score report you created in Step 1. Edit the widget on the dashboard and check the 'Follow interactive filter' box. Click Done. In the Select Elements list, select any two priority values, for example, '2 - High' and '3 - Moderate'. Click the score to access the list view. Expected behavior: The filters on the list view show incident_sla records that are Priority = 2 OR Priority = 3. Actual behavior: On the list view, the filters show Priority = 2 AND Priority = 3, so the score on the widget shows as zero.
Persistence PRB1386687 KB0817702	The upgrade from New York to Orlando takes a long time for instances on the Oracle database		Refer to the listed KB article for details.
Platform Security PRB1381028	When users install the Vendor Risk Management store app directly, the content of its dependent apps (sn_grc) is not loaded	The dependent apps' sn_grc content is not installed. The components sys_script and sys_script_include are missing, while the app sys_dictionary is present.
Predictive Intelligence PRB1378956	The Solution Visualization tab is empty for upgraded solutions from New York to Orlando
Predictive Intelligence PRB1379129	Input fields are empty when the trained clustering solution is upgraded	After training a clustering solution in a New York instance, when users upgrade the instance, the input fields are empty.
Predictive Intelligence PRB1379404	The glide upgrade test for the classification solution is not able to get active classification solution
Predictive Intelligence PRB1379410	The glide upgrade test for the similarity solution is unable to fetch the correct number of results
Predictive Intelligence PRB1380178	The prediction results tab header displays in an incorrect format		In a New York instance, train and predict classification/similarity/clustering solutions. Upgrade the instance to Orlando. Navigate to any solution and run the prediction. Check the prediction results tab header. Expected behavior: The tab should display without any format errors. Actual behavior: The prediction results tab header displays as the following: {"name":"Record","label":"Record"} {"name":"Confidence","label":"Confidence"} {"name":"Threshold","label":"Threshold"}.
Predictive Intelligence PRB1383045	Batch test prediction shows a prediction below the threshold while the single test prediction is able to predict for the same short description as the input		Train a classification solution: Input field: Short description Output field: Category After the successful training, open the trained solution page. Under the Test Solution tab, select Single Test. Enter the following short description: 'email is not working'. Run the test. A valid prediction with the class as 'Email' can be seen. Switch to Batch Test. In the filter, select [Short description] [is] [email is not working]. Expected behavior: The output should show the valid class prediction 'Email', because the same class is predicted during the single test. Actual behavior: The output shows 'Prediction results below threshold'.
Project Management PRB1379281	Users need the ability to recalculate asynchronously	When a user does simple operation like start a task, it takes 1.5 minutes for the form to reload because recalculation is running slow.
Project Management PRB1383013	The current ITBM plugin structure is making users with the standard license go out of pricing compliance when they upgrade to New York or later	For more information, refer to Predictive Intelligence for Innovation Management, Installed with PPM Standard (Project Portfolio Management), and Train the similarity solution for Innovation Management to find similar ideas.
Project Portfolio Management PRB1381455	Business case performance improvements	Previously, a business case was automatically created for all investments with an incorrect reference, and therefore it was unusable. Following improvements, a business case will be automatically created for investments auto-created for Project/Demand.	Install the Investment Funding plugin. Create a demand and fill up the business case-related fields in the demand. Navigate to one top investment and add the demand to the grid. Navigate to My funds. Select the newly created investment for the demand. Navigate to the Details tab. Expected behavior: The business case-related fields should have the same value in the demand. Actual behavior: The business case-related fields are empty.
Reporting PRB1350477	Drilling down into a multilevel pivot report with a long URL results in a blank page or a page that displays a 'This site can't be reached' message	Drilling down into a multilevel pivot report, or other types of reports like Time Series > Column, with a long URL results in a blank page or a page with a 'This site can't be reached' message. Due to the URL size limit in Internet Explorer and Edge browsers, users are more likely to encounter the issue in these browsers.
Reporting PRB1374890	Dashboard selection does not behave as expected with screen readers	When navigating to 'Add to Dashboard', the description of the Dashboard field is read by NVDA and JAWS incorrectly.	Start JAWS. Open any published report. Navigate to Share > Add to Dashboard. Move focus to the Dashboard field. Notice that the field is described incorrectly.
Service Catalog PRB1372489 KB0812262	When escape_all_script is false, a multi-row variable with an apostrophe (') or forward slash (\) in the question causes variable data deletion		Create a multi-row variable set. Create a variable within this variable set: Question: Farmer's market Type: Single Line Text Submit. Add the variable set to the catalog item. Navigate to Service Portal and open the catalog item. Fill out any value for the variable set and submit. Open the RITM record that was created. Make sure the data entered is present in the created RITM. Make any updates to the RITM. Expected behavior: The variable data should not be deleted. Actual behavior: The variable data are deleted.
Service Mapping PRB1384396	The Service Mapping batch error in the Action On All section does not work	The correct CIs are not selected and thus do not apply the Select fix action.	Navigate to Service Mapping > Home. Select Fix Your Services. Select a category with more than one error. Select a subcategory with more than one error. On the right panel of the screen that opens, there are two sections: Action on Selected / Action on All. Navigate to Action On All > Retry Discovery. Users will get a warning message saying it is going to fix 0 errors. Before the fix, it shows 0. After the fix, it should display the correct number of errors it tries to fix.
Service Mapping PRB1388589	Create a usage analytic metric to count operational services in instances with Event Management	A usage analytic metric needs to be created to count how many operational services exist in instances with the Event Management plugin enabled.
Service Portal PRB1370343	AngularJS attachment list operations can run an instance node out-of-memory	Misuse of the nowAttachmentHandler AngularJS factory can run an instance node out-of-memory if table_name and table_sys_id are not specified in the API call.
Service Portal PRB1371372	An error message is not displayed when a user enters the incorrect date in Service Portal	Service Portal should display an error message saying 'invalid date' when a date is entered that does not match the configured format.	Log in to an instance as an admin user. Navigate to the system property and edit the property glide.sys.date_format and set the value to 'yyyy-MM-dd'. Save the changes. Navigate to Maintain items and add a date field to any of the catalog items (for example, Apple iPad). Navigate to the catalog items in Service Portal. Type a date, which is not as per the format but valid (for example, 06/02/2019). Click anywhere on the page. The date is getting automatically set as per the format but not a valid one. Navigate to http://<instance>/sp?id=form&table=incident. Type the date which is not as per the format but valid (for example, 06/02/2019). Click anywhere on the page. The date is getting automatically set as per the format but not a valid one. Expected behavior: Like platform, the portal should also display an error message saying 'invalid date' when a date is entered which is not as per the configured format. Actual behavior: The portal is auto-correcting the date format but the date is displayed incorrectly. Note: In a London instance, the portal displays the error message when an invalid date is entered that is not as per the configured format.
Service Portal PRB1382073	The HTML widget does not contain an HTML editor to add or format text		Within the Page Designer, add an HTML widget to the page. Select the newly added HTML widget. Click the edit/pencil icon. Notice that it does not contain the HTML editor formatting icons/buttons. This can be reproduced using Chrome and Safari.
SIAM & Vendor Management PRB1385717	The vendor profile page is not displayed correctly	The vendor profile page is not displayed correctly, and values are overlapped when users use a Safari browser.	Log in as an admin user using Safari version 12 or above. Navigate to Vendor Manager Workspace > Vendor Manager Workspace. Click any vendor from the Vendor List. Expected behavior: The vendor profile page should display correctly. Actual behavior: The vendor profile page is not displayed correctly and values are overlapped.
Software Asset Management Professional PRB1376516	Software suite reconciliation for subscription products does not reconcile software installs if a user subscription record cannot be found	Software entitlements, such as Adobe Document Cloud, allow users to have classic installs of Adobe Acrobat Standard in their environment without a subscription. However, the reconciliation engine for software suites (SuiteEngine) does not reconcile software installs if the software product is 'Subscription Software' but a subscription record cannot be found in the software subscription table. This occurs even if the License Metric for the entitlement is 'Per Device'.	Create a Software Entitlement record for Adobe Document Cloud with License Metric 'Per Device'. Link the entitlement to a software model 'Adobe Systems Document Cloud Standard' with Suite Child configured for 'Adobe Systems Acrobat Standard' with inference percentage set to 50%. Install Adobe Systems Acrobat Standard on a computer assigned to User A. Ensure that a subscription record for User A does not exist for Adobe Systems Acrobat Standard. Run reconciliation for Publisher 'Adobe'. Notice that the software install for Adobe Systems Acrobat Standard is not reconciled.
Software Asset Management Professional PRB1379444	When importing usage records from SCCM, the import doesn't work as expected if the sys_user has user's email address in the user_name field	If the sys_user table has user's email in the user_name field, there are issues with SCCM usage import. For the last_used reclamation type, the user is null. For the total usage reclamation type, the record doesn't get created.
Software Asset Management Professional PRB1381602	Catalog tasks on request to source RITMs are not closing automatically	If a request has multiple RITMs, and if an approver rejects one of the RITMs but approves the others, a catalog task for the procurement team to source the request is not closing automatically. All the items are sourced. This issue is reproducible only for hardware asset catalog.	Create a service catalog item of type hardware. Add the Microsoft Surface Pro 3 item and the Asus G Series item to your cart. Select Proceed to Checkout. Open the created REQ and the approval record. In the list of requested items, deny one and accept the other. Approve the approval record. From the REQ, open the catalog task and select Source Request. Add a transfer order for the list item. Select Submit. Notice that the catalog task is still active.
Software Asset Management Professional PRB1383251	Install conditions for suites are failing reconciliation
Software Asset Management Professional PRB1385327	Reconciliation fails with StackOverflowError when suite components have install conditions
Software Asset Management Professional PRB1387606	Install conditions are case-sensitive when inferring suites	When processing licenses in reconciliation, install conditions are not case-sensitive. However, when inferring suites in reconciliation, install conditions are case-sensitive. Ideally, it should not be case-sensitive.
Software Asset Management Professional PRB1388232	Add missing content into the Oracle options set referring to options_packs_usage_ statistics.sql		Log in to the instance. Navigate to the Oracle options set (samp_oracle_option_set) table. Search for any one of the following: Active Data Guard or Real Application Clusters Change Management Pack Configuration Management Pack for Oracle Database Data Masking Pack Provisioning and Patch Automation Pack for Database RAC or RAC One Node Expected behavior: The content should be present in this table. Actual behavior: The content is not present in this table.
Software Asset Management Professional PRB1389062	The 'License under management' feature does not honor the install condition on the software model
Software Asset Management Professional PRB1389668 KB0817498	Reconciliation can fail when a suite is also a component on another suite	When there is a suite of suites, the Suite Engine can fail when an install belongs to a lower suite and is also part of the higher suite as itself.	Refer to the listed KB article for details.
Survey Management PRB1375719 KB0793454	Last assessment metric calculates negative normalized_value	In the case of Risk Assessment, this issue is causing incorrect assignment of risk to the change request if all questions are answered with the lowest scoring option. This only happens if the user changes threshold on the lowest risk from 0 to a number equal or greater to the number of questions minus one.	Activate the Risk Assessment plugin. Modify the low threshold in the Change Risk Assessment from 0 to 4. Create an Emergency Change Request and save it. Complete the risk assessment only picking the following options: "Not critical", "Easy", "Easy", "Yes", "Easy". Observe only the risk conditions affect the change request. Navigate to the asmt_metric_result.list. Add the Normalized Value column to the list view. Filter on the source column by the number of change request created previously. Observe that one of the metrics has a negative normalized value.
UI Pages/Macros PRB1381283	In New York, the HTTP referrer header is not passed to the browser	When redirecting from ServiceNow to third party applications/sites where the referrer header is required, the redirection won't work with any browser, except IE.
Usage Analytics PRB1382587	The aggregation functionality is not working as expected in Orlando	When users select the aggregation type as Count, followed by an aggregation column, it returns the incorrect count.
VA-Designer PRB1387772	Clicking the data pill is not expanding the values for Input/Script Variables		Create a topic and add a multi-flow output. Add a response and select the Link type. Click the data pill icon in the Header field. Click to expand Input Variables. Notice that the list is not expanding and the modal window is not responding.
Virtual Agent Platform PRB1380769	Refreshing the VA web client will lose the current conversation and results in connecting to the live agent again		Make sure that the following plugins are activated: Advanced Work Assignment (com.glide.awa) Agent Chat (com.glide.interaction.awa) ITSM Workspace (com.snc.agent_workspace.itsm) Domain Support Domain Extensions Installer Ensure the following system property is set to true: glide.awa.enabled. Create two domains as below: Domain 1: Name: Company Parent: TOP Type: MSP Primary = true Create a core_company record named Company and add it to the domain Domain 2: Name: Customer Domain Parent: Company Type: Customer Primary = false Create a core_company named Customer Domain Company and add it to the domain Create 2 users: User 1: Name: Agent one Company: Company Roles: itil, awa_agent, workspace_agent, interaction_agent Group: Agent Chat Group User 2: Name: End User Company: Customer Domain Company Make sure that there is an active awa_service_channel for the chat. Create an awa_queue record: Name: Test Queue Service channel: Chat Define condition here: Checked Under Test Queue, create an Assignment Eligibility record: Group: Agent Chat Group Assignment rule: Chat - Most Capacity Navigate to Collaboration > Chat Setup. In the Global Fulfiller UI choice list or the Fulfiller UI choice list for CSM or ITSM, select Agent Workspace. Navigate to Presence States > Available, and make sure that Chat is selected. Create a system property: com.glide.awa.agent_ availability.cross_domain and set the value to true. In one browser session, log in as Agent one, and navigate to Agent Workspace > Inbox > Available. In another browser session, log in as End User, and navigate to /$sn-va-web-client-app.do?sysparm_live_agent=true. As Agent one, accept the work item and start chatting. As End User, refresh the browser. Expected behavior: The conversation stays. Actual behavior: VA is connecting to Live Agent again and the end user is not able to type anything in the web client.
Virtual Agent Platform PRB1384011	Users are unable to send attachments via chat to a live agent when com.glide.cs. guest_session_resumable is set to true		Open the sys_properties.list table. Search for com.glide.cs.guest_session_resumable and make sure the value is set to false. Set up and establish a live agent chat with an anonymous user on the /csp. Verify sending an attachment of a picture works as expected. Open the sys_properties.list table again. Search for com.glide.cs.guest_session_resumable and set the value to true. Close and reopen all of the browsers. Set up and establish a live agent chat with an anonymous user on the /csp. Try to send an attachment file. Expected behavior: The picture should get sent to the agent successfully and display it on both the agent and the customer's chat screen. Actual behavior: The file sending will either take so long that the chat will time out or there will be a message saying 'We couldn't process your file at this time. Please try uploading again.'
Visual Task Boards PRB1382181	The card information pop-up window does not update the activity stream when up/down arrows are clicked		Open a board, for example, Incident by state. Open the card information window of any card and click up/down arrows on the card information navigation bar. Notice that the activity stream is not updated as per the card change. Only the activity stream of the first opened card is displayed.
Visual Task Boards PRB1382289	The variable 'Lane WIP limit' is set incorrectly when renaming or creating a lane in the Visual Task Board	The variable 'Lane WIP limit' is set incorrectly when renaming or creating a lane in the Visual Task Board. This will trigger the condition in the 'Lane limit exceeded' notification if a user moves a card in that lane.

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Orlando Patch 2

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Orlando Patch 2

Orlando Patch 2

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