Home Orlando Release Notes Orlando release notes Available patches and hotfixes Orlando Patch 1

Orlando Patch 1

The Orlando Patch 1 release (General Availability) contains important problem fixes.

Orlando Patch 1 was released on March 11, 2020.

Build date: 02-26-2020_1720
Build tag: glide-orlando-12-11-2019__patch1-02-19-2020

Important: For more information about how to upgrade an instance, see Upgrade to Orlando.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Orlando fixed problems, see KB0793252.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Orlando: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

Overview

Orlando Patch 1 includes 218 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Fixed issues grouped by problem categories bar chart — Figure 1. Top 10 problem categories

Security-related fixes

Orlando Patch 1 includes fixes for security-related problems that affected certain ServiceNow® applications and the Now Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in Orlando Patch 1, refer to KB0814639.

Changes in Orlando Patch 1

Activate a language

The Security Operations and DevOps applications in the ServiceNow Store are now available for translation into all 22 supported languages.

Amazon AWS Cloud Discovery

Object ID was added to the list of data collected for AWS Cloud Discovery in the AWS datacenter [cmdb_ci_aws_datacenter].

Change Management release notes

Agenda items paging in CAB workbench

Use the previous page, first page, and next page navigation options to view the list of agenda items in pages of 40 and in the order of priority. This option is enabled when there are large number of agenda items to be displayed. The number of items to be displayed in the agenda page is not user configurable and is limited to 40.
Search attendees in CAB workbench

Use the search facility in the Attendees modal dialog to search for a particular attendee and the presence.
Before upgrading to latest version, the recommended approach to upgrade is to make sure all widgets are reverted to OOB after upgrade, and clear the cache for all browsers that access the CAB Workbench.

ITSM Virtual Agent release notes

Virtual Agent supports various browsers, including Internet Explorer 11 and Microsoft Edge. For details on other supported browsers, see Browser support.

Map application services using tags

Tag-based mapping is not case-sensitive; same key names and key values spelled with upper and lower case are identified as the same.
Service Mapping creates names for tag-based services using tag values discovered for the tag definitions, to which these tag-based services belong.

Virtual Agent release notes

Virtual Agent supports various browsers, including Internet Explorer 11 and Microsoft Edge. For details on other supported browsers, see Browser support.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Authentication - SSO PRB1375666 KB0789247	Slow memory leak due to a large number of SAML metadata import threads, causing intermittent/poor performance	The node responds to HTTP requests, but the access with the browser produces empty screen/intermittent sluggish transactions.	Refer to the listed KB article for details.
Lists PRB1382268 KB0794235	Grouped by records are not displayed when the filter is specified against a datetime field	When users try to view grouped by records, unexpected results are seen if there is a filter specified against a datetime field such as 'Created'. Instead of displaying expected results, it is displaying an empty list. It seems that the URL's encoded query in the rendered HTML is invalid and not returning expected results.	Refer to the listed KB article for details.
Human Resources Service Management PRB1373690 KB0813896	Attachment deletion cascades in task.sn_ esign_document update to null, but there is no index to support it	When an instance is on New York and it has the eSign plugin installed, removing an attachment from any location cascades in task.sn_ esign_document updates to null, but there is no index to support it. This is by design. Unintentionally it leads to a table lock on task. The eSign plugin is also installed if the HR scoped app (com.sn_hr_core) is installed as part of the upgrade to New York for the first time. This is not the same as the global HR application (com.snc.hr.core).	Refer to the listed KB article for details.
Email PRB1373852	An exception is thrown when processing user notification preferences if cmn_notif _device has no read access	The exception 'CmnNotifDevice cannot be null' is thrown when processing user notification preferences if cmn_notif_device has no read access.
Persistence PRB1369274	Attempting to access data gateway tables before storage encryption is initialized in the node startup causes the node to fail initialization	Upon upgrading to New York, an early call to gateway code in Glide initialization sets up bad credentials. The storage encryption module was not yet initialized at the point the gateway access was attempted.
Password Reset Application PRB1372183	An error occurs when users with the admin role use the Password Reset or Change Password modules
Discovery PRB1337097	The vCenter discovery does not cycle through VMware credentials	During the discovery of vCenter, when making a connection to vCenter, exceptions related to credentials are thrown. There are some exceptions that are not properly handled, resulting in discovery of the vCenter ending prematurely and not attempting the rest of the credentials.

All other fixes


Problem	Short description	Description	Steps to reproduce
Advanced Work Assignment PRB1369379	Migrate the CSM plugin 'My Interactions' list to the Interaction plugin	The 'My Interactions' list should be available to users anytime the Interaction plugin is installed.
Advanced Work Assignment PRB1378114	The Agent Chat demo data seeded group 'Agent Chat Group' is not visible in the Groups list		Install Agent Chat plugin with demo data. Navigate to Advanced Work Assignment > Management > Groups. Notice that you do not see 'Agent Chat Group', which should be shown on the Groups list.
Advanced Work Assignment PRB1379343	The related list for setting up AWA group queue priority is missing		Install com.glide.awa. Navigate to Advanced Work Assignment > Management > Groups to view all the groups. Open any group. Expected behavior: There should be a related list called 'Queue' to edit the group queue priority. Actual behavior: The related list tab is missing and the user is unable to edit group queue priority.
Advanced Work Assignment PRB1381117	The initial agent response message after a queue transfer is intermittently incorrect	This issue is observed starting with Madrid.	Enable the Agent Chat plugin with demo data. Create another AWA queue with a different initial agent response text. Create a group for this queue. Log in as an agent that is in that queue, and mark the agent as available. Use a higher order for this queue so chats will be routed to the base instance agent chat queue first. Initiate a conversation. As an agent, accept the chat from Agent Workspace and make sure that the queue is the base instance agent chat queue. Initiate a transfer to the queue created in Step 2. As the agent in Step 2, accept the transfer. Expected behavior: The chat should always show the initial agent response text from the queue that the chat was transferred to. Actual behavior: Sometimes the initial agent response text is the original queue's message.
Advanced Work Assignment PRB1381922	Manually assigning a channel-eligible document does not change an agent's workload		Identify an agent to whom there are no interactions or work items currently assigned. Verify that the agent's workload is currently 0 by navigating to /awa_agent_capacity_list.do. Create an interaction record and set 'assigned_to' to that agent. View the /awa_agent_capacity_list.do. Expected behavior: The agent's workload should increase to 1. Actual behavior: The agent's workload is still 0.
Advanced Work Assignment PRB1386331	The sn_connect.Queue API is returned as 'Undefined'	The sn_connect.Queue.get() API is not working in scoped applications. When executed, the same code in global works as expected.
Agent Chat PRB1371507	Processing a message through the conversation server calls Live Feed methods and causes delays	Processing message through conversation server calls Live Feed methods, causing delays in receiving the message. These methods are inefficient for large numbers of guest users.
Agent Chat PRB1382761	An attachment that has failed the virus scan can be incorrectly sent by the quick action		Start a live chat and have an agent accept it. As the agent, upload an attachment and wait until the virus scan times out. Submit any quick action that calls sn_connect.Conversation.sendMessage. Expected behavior: The quick action result is sent to the chat. Actual behavior: The previous attachment is sent instead of the quick action message, but attachment message is not recorded in the live_message table.
Agent Intelligence PRB1379303	Classification training fails with the class recall parameter	When users train classification solutions with the class recall advance parameter, solution training fails and the trainer throws an error message.	Install Predictive Intelligence on an Orlando instance. Import an 8k test dataset. Train the classification solution with the class recall advance parameter. Solution training fails and the trainer displays an error message.
Agent Workspace PRB1376736 KB0787968	Japanese mobile numbers cannot be saved in the E.164 phone number field		Change the phone number field type for the sys_user table to Phone Number (E164) type. Set the phone number '+81 90 1234 5678' to a user. It is a mobile phone number format in Japan. It should be saved successfully in UI16. Open the user in Agent Workspace. Expected behavior: No error should be shown. Actual behavior: An error is shown on the UI: 'Please check your number conforms with country and try again'. Note: This issue is not reproducible in the Madrid instance.
Agent Workspace PRB1377736 KB0788884	Agent Workspace ignores the E164 phone number formatting defined in the telephone display rules	If users have an E164 phone number field added to the form, in Agent Workspace it appears to be displaying in an incorrect format compared to viewing the same record in the platform UI.	Refer to the listed KB article for details.
Agent Workspace PRB1380373	The parentRecordSysId is returning encodedQuery instead of sysID	In the system logs, the incorrect parentRecordSysId is being passed in to the GlideExtensionPoint.
Agent Workspace PRB1380595	Variables are not rendered when the formatter is defined in an application scope		Create a scope application. Create a table. Create a UI formatter in this scope, which refers to com_glideapp_questionset_default_question_editor macro. Add this table into the workspace module so it is visible in Agent Workspace. Create a workspace view for the table and add the new formatter into the form section. Create a record producer for the table with variables that do not map to table fields. Create a record using the record producer. Open the workspace homepage and navigate to the record list. Notice that variables are not being displayed. If you open the same record in platform view, the variables display correctly.
Agent Workspace PRB1382971 KB0814738	Agent Workspace doesn't clean up resources when forms are opened and closed	It takes a long time to load records in Agent Workspace.	Refer to the listed KB article for details.
Agile Development PRB1386199	The scrum master, scrum product owner, and scrum team member personas are unable to add work notes on a story record		Create a story. Create a user with any of the scrum roles (scrum_admin, scrum_master, scrum_user). Impersonate that user. Open the Story form. Expected behavior: Scrum users should be able to add work notes. Actual behavior: Scrum users are not able to edit work notes.
App Client UI PRB1381249	Logos can disappear on some IntegrationHub spokes from the ServiceNow Store	In specific entitlement situations for Store IntegrationHub spokes, the spoke logos can disappear.
App Client UI PRB1381326	The View details button in the Store module points to the incorrect URL
App Client UI PRB1381814	On-premises instances need to be restarted to reflect the latest instance ID which was submitted for encryption
App Client UI PRB1383680	The installed version is shown as 'undefined' on the dependent app after a bundle install or upgrade		Entitle and install GRC: Profile and GRC: Risk Management. Entitle the snapshot version, and see the latest available snapshot versions on both apps. Select the snapshot version and click Update on GRC: Risk Management. Verify the pop-up says the same snapshot version is installed on GRC: Profile. When the upgrade is completed, the snapshot version is correctly shown on GRC: Risk Management, but 'undefined' is shown on GRC: Profile. After sometime, newer snapshot versions are available. 'Undefined' disappears, and the correct installed versions are shown on GRC: Profile.
Application Navigator & Banner Frame PRB1374896 KB0793326	No focus identification on the currently selected favorite		Select the Favorites tab of the left navigator. Select tab to move to the first favorite. Notice it does not gain input focus. Select tab again. See the Remove this item button with focus. Shift-tab to return focus to the first favorite. Notice this still does not have input focus.
Appsec – Platform Dev PRB1384223	Changed the logic for certain properties not aligned with the Hardening Guide	The logic for 10.4.1.1, 10.4.1.2, 10.4.2.1 and 10.4.2.2 properties have been fixed and are now aligned with the ISC Hardening Guide.
Appsec – Platform Dev PRB1384527	The set complex default password property shows the incorrect encrypted value	After the property type changed to password2 in the upgrade, the set complex default password property doesn't show the correct encrypted value. The complex password value added to the property is not encrypted correctly, and is not changing the compliance state of the property to 'Pass'.
Asset Management PRB1379398	Changes in the Field Service Mobile plugin are not reflected when the instance is upgraded from New York to Orlando	The com.sn_fsm_mobile plugin was not upgraded when the instance was upgraded from New York to Orlando because the plugin has the same sys_id as com.sn_itam_mobile.	Open a New York instance with all required plugins. Upgrade the instance to Orlando. Log in to the FSM agent app with valid credentials and verify the changes implemented in Orlando. Expected behavior: Orlando changes are reflected when upgraded from New York. Actual behavior: New York features are still shown.
Automated Test Framework PRB1373966	The waitOneSecond() API does not wait after the test has been rescheduled	The sn_atf.Automated TestingFramework. waitOneSecond() API does not wait one second after the test has been rescheduled. It returns immediately.
Automated Test Framework PRB1379684 KB0791194	Unable to set ACL-restricted template fields on some ATF step input variables	ACL-restricted fields, like base system dictionary kb_knolwedge.kb_ knowledge_base, cannot be accessed in most ATF steps with a template input. Users are unable to minimize steps in the ATF by using the Record Insert step for the kb_knowledge table, because the column for knowledge base is not available as a field choice.	Refer to the listed KB article for details.
Automated Test Framework PRB1385989	ATF Client Runner displays an error if the glide.ui. escape_text property is set to 'false'	When running an ATF test, the test runner will display the error 'The reference to entity "sysparm_category" must end with the ';' delimiter.' if the glide.ui.escape_text property is set to 'false'.
AWA: Routing and Assignment PRB1381884	When record watchers are recreated, agent capacities need to be invalidated		Navigate to sys_rw_action.list and look for 3 record watcher responders for a service channel. Delete all 3 record watchers. Wait one minute for the record watchers to be recreated. When record watchers are recreated, agent capacities need to be invalidated and recalculated.
Caching PRB1375804	The 'flush variables cache' business rule is unnecessarily flushing records	The 'flush variables cache' business rule is incorrectly flushing sys_hub_flow_input and sys_hub_flow_output var_dictionary records.
Caching PRB1381490	The cache metrics manager allows reporting of non-existent caches	Attempting to flush a non-existent cache will result in xmlstats reporting on the flush even though it never occurred. Some common signs that this is affecting an instance include caches with odd names and 0 in all fields but flushes.
Clone Issues PRB1380186	Clone post upgrade issue with cleanup scripts	There seems to be an issue where cleanup scripts are getting deactivated and have a blank order field on the target instance if the target instance is upgraded as a part of the clone process.
Cloud Management Application PRB1379819	Metadata rules are not generating for new CMP template types	The rule_info_json is not getting seeded for new template types.	Introduce a new template type. Ingest the template. Generate the catalog for the template. Navigate to the sn_cmp_bp_rule_info table. Open the template resource block that is generated for this catalog. Notice that rule_info_json is empty, because metadata support for new template types is not working as expected.
Cloud Management Application PRB1379846	The default password after VM deployment does not work	Having multiple cloud variables of secure string type (masked) is not decrypting in MID Server scripts.
Cloud Management Application PRB1380675	The openstack _credentials table is missing a domain_id column for scoped authentication		Log in to an instance. Navigate to discovery credentials. Click New to create a credential. Select OpenStack. The domain_id should be available and mandatory in the forms. Without this attribute, the authentication token cannot be generated.
Cloud Management Application PRB1381344	Billing discovery picks up the incorrect MID Server when the current MID Server is invalidated		Log in to a domain-separated instance. Set up a MID Server on two different domains, with billing credentials and schedules in both domains. Log in to one domain and invalidate the MID Server. Run billing discovery in that domain. Expected behavior: The billing schedule should fail because there is no validated MID server. Actual behavior: The billing schedule tries to pick a MID Server from a different domain and gets stuck in processing.
Cloud Management Application PRB1385341	The 'Update Order Status' business rule runs slowly after the upgrade	After creating more than 20 Discovery schedules that run parallel to each other, the 'Update Order Status' business rule becomes slow.
Configuration Management Database (CMDB) PRB1380564	Previews do not show the accurate count of CIs	When users execute a preview against a large data set, the preview will show that only a few CIs were created in the cmdb_ci table.
Configuration Management Database (CMDB) PRB1380755	The IRE does not follow the settings in the IRE payload when merging items	The Identification and Reconciliation Engine (IRE) should respect settings, like updateWithoutDowngrade, in the IRE payload when merging items.
Configuration Management Database (CMDB) PRB1380768	An error is thrown if more than 1 entity contains lookup entities
Configuration Management Database (CMDB) PRB1380779	Audit processing creates a large and slow query when calculating for CMDB groups	When trying to calculate the total score for a CMDB health group, the audit processor will create a large query of all the audits on the cert_audit_result table, resulting in the compliance scheduled job taking a very long time.
Configuration Management Database (CMDB) PRB1380874	The full preview API does not honor the row limit passed in as a parameter		Create an import set with more than 100 rows. Call the preview API for the set with a row limit of 100. The API does not honor the limit. It processes all the records.
Configuration Management Database (CMDB) PRB1381079	Some relationships are missing in the relationship formatter
Configuration Management Database (CMDB) PRB1382504	When the most recent Discovery fields get updated, the sys_ updated_on field must also be updated	The sys_updated_on field needs to be updated because the CMDB Health staleness rules rely on that field.	Run an IRE payload over 2 duplicates, which will populate one of the duplicates' Duplication of field. On the duplicate with the populated Duplication of field, update any of the values within the CI. Expected behavior: The Duplication of field on the CI should be reset to empty. Actual behavior: The Duplication of field on the CI is not reset to empty.
Configuration Management Database (CMDB) PRB1382918	The IRE is not matching a valid sys_object_ source record with a native key	The IRE should match a valid sys_object_source record with a native key, even if there are other records with the same key but an invalid target sys_id.
Configuration Management Database (CMDB) PRB1383114	OpenStack Storage discovery fails with multiple relation errors	OpenStack Storage discovery fails with multiple relations errors between the cmdb_ci_vm_instance and cmdb_ci_openstack_datacenter tables.	Log in to an Orlando instance. Navigate to discovery schedules and run the OpenStack schedules. Run the discovery. Observe that it fails with an error.
Configuration Management Database (CMDB) PRB1384831	The Integration Studio APIs plugin needs to be changed to 'Published'	The IH-ETL Store app has a dependency on Integration Studio APIs. This needs to be published for admin users to install the app.
Configuration Management Database (CMDB) PRB1385449	The cmdb_inst_admin role needs to include the action_designer role	Many CMDB integrations are REST integrations, and users need the import_admin and action_desginer roles in order to use REST data sources. The cmdn_inst_admin role includes import_admin but not action_designer, so while working with REST integrations, users encounter access issues.
Configuration Management Database (CMDB) PRB1385927	The IRE throws a null pointer exception when reference items in the payload point to incomplete items	The issue occurs when an IRE payload has duplicate items and reference items. If one or more reference items have either 'Referenced' or 'referencedBy' (or both) pointing to an incomplete item, the IRE will throw a null pointer exception. The items do not have any criterion attribute nor source native key information.
Core Platform PRB1356209	Datastream JSON parser fails to parse JSON after multiple parsings have been done on previous pages	The following error appears: com.glide.transform.transformer. exceptions.InvalidStructure Exception: JsonStreamParser [868]: Unexpected character ':' after value.
Core Platform PRB1373850	Users receive an error when modifying the formatted amount in a currency2 field		Open any form that has a currency2 field. Enter any number that will be formatted with commas. For example, 1,001,234.45. Save the form. It will be formatted as 1,001,234.45. Try to modify the amount value when commas are present in the field. Expected behavior: The value should be saved without an error message. Actual behavior: The value is converted without commas, and users receive the error 'Invalid input, value set to 100123.45'.
Core Platform PRB1379419	The currency code list values on the platform form are not sorted in the correct order	The currency codes in the list for FX Currency2 fields on the platform form should be sorted with the default currency listed first.	In the workflow, open any form that has a currency2 field. Click the currency2 currency code list. Observe that the currency2 code list values are not in sorted order. The system default currency should be the first item in the list.
Core Platform PRB1380054	The condition using a fiscal period does not work since fiscal periods that are generated in the instance are becoming 'undefined'
Core Platform PRB1381307	Issues with the 'string' data type	After creating a transform of type 'Set Min/Max' for string fields, the RTE results come out as 'null' and the partial preview does not return any data.
Discovery PRB1371185	Slow query and unexpected results from the VmwareVm Correlator._resolve CredentiallessGuest() function while processing the VCenterVMsSensor sensor when the VM has a NULL ip_address
Discovery PRB1372949 KB0784533	The Horizontal Discovery Sensor consumes excessive memory with some horizontal discovery patterns and causes out of memory warnings	When horizontal discovery patterns are executed and they respond with considerably large response payloads, the associated sensor (Horizontal Discovery Sensor) consumes excessive memory and causes out of memory warnings on the instance. The payload processing is terminated by the instance, causing the discovery schedule to remain stuck in a processing state.	Refer to the listed KB article for details.
Discovery PRB1373190	The cloud resources count on the Discovery homepage is incorrect	Even though no service accounts are configured to discover cloud resources, the cloud resource count is non-zero. Additionally, when the system has other CMDB CI resources, the homepage takes a long time to load.
Discovery PRB1373912 KB0789884	The Test Account functionality in the Discovery Manager fails if the ECC Agent property 'mid.sa. ssh.port' is set	The Test Account functionality in the Discovery Manager fails during the creation of the cloud resource discovery schedule. It fails only when the ECC Agent property 'mid.sa.ssh.port' is set.	Refer to the listed KB article for details.
Discovery PRB1375040	Billing transformation is too slow and resource-intensive
Discovery PRB1380246	The GCP Pull events check box does not show up in the Cloud Discovery UI		Log in to the instance. Install patterns 52 or 55 version. Navigate to the homepage. Select Google provider from the list. Enter the schedule name. Expected behavior: The Pull events check box appears. Actual behavior: On the right side of the page, under service account details, the Pull events check box does not appear.
Discovery PRB1380423	A notification message is needed on the MID Server record to indicate that Discovery requires PowerShell v3.0 to function correctly	When running a MID Server with PowerShell version 2, there is no warning to notify the users that they are using an out-of-date version.
Discovery PRB1381624	A MID Server can only be mapped to one vCenter for event collection, multiple event collectors are not supported by a single MID		Create an event collector for a vCenter on a MID. Try to create another event collector for another vCenter on the same MID. Notice that it will throw an error saying 'MID Server already in use by another vCenter Context'.
Encryption/Cryptography PRB1381111	Some system profile mappings for new KMF exclusion files are missing	Admin users with the sn_kmf.admin role cannot find the corresponding system profiles for KMF exclusions on three tables: sys_kmf_module_key, sys_kmf_key_metadata, and sys_kmf_instance_key.
Encryption/Cryptography PRB1382064	Dot-walked platform encrypted fields are showing the encrypted value instead of plain text	On a form when the reference value changes, dot-walked platform encrypted fields in the reference value are showing the encrypted values instead of plain text.
Event Management PRB1377622	An error appears when trying to remove attached install base items from a case on Workspace	When users try to use the Remove UI action on the 'Affected install base items' related list, this error appears: 'Delete operation against 'sn_install_base_m2m_affected_install_base' from scope 'sn_csm_workspace' has been refused due to the table's cross-scope access policy'.	Open a case with install base items attached in its 'Affected install base items' related list. Open Agent Workspace as an admin. Open the above case, and navigate to 'Affected install base items'. Select the record of install bases. Click Remove. Expected behavior: The selected IB record should be deleted. Actual behavior: An error appears: 'Delete operation against 'sn_install_base_m2m_affected_install_base' from scope 'sn_csm_workspace' has been refused due to the table's cross-scope access policy'.
Event Management PRB1381633	The alert insight spinner is not disappearing and showing the number
Event Management PRB1385055	CMDB visualization is not working as expected	CMDB visualization will not work if there are loops in the graph.
Flow Designer PRB1357413 KB0758506	Flow actions are run multiple times after the 'Ask for Approval' action	Flow actions, such as integration actions and customized actions with PowerShell steps, are run multiple times after the 'Ask for Approval' action.	Create a Flow Designer flow and use the 'Ask for Approval' action. Make sure at least one valid user is the approver. Create a customized action with any Input/Output. Make sure you add a PowerShell step in the action. Add the customized action into the flow, right after the 'Ask for Approval' action. Publish and test the Flow Designer flow. Approve the generated approval. Monitor the ecc_queue records. There will be more than one ECC Queue record created by the PowerShell step.
Flow Designer PRB1374833	Users are unable to activate the f(x) button in 'Assign Subflow Outputs' in subflow actions		Navigate to Designer > Flow Designer. Open any editable subflow or create one. Ensure that there is an output; if not, add one. In the Actions section, add the flow logic 'Assign Subflow Outputs'. Add a new item. Select any output name from the list. In the Data field, click the f(x) button next to the input field. Expected behavior: The f(x) button opens a menu of available functions. Actual behavior: The f(x) button does nothing.
Flow Designer PRB1380449	Flow Designer flow allows duplicated triggers on the same plan ID	This problem can cause the flow to re-compile repeatedly, and users may encounter instance memory issues.	Create a flow. Add the trigger Created/Updated on the incident table. Add a log action and log any message. Activate the flow and see one new record in sys_flow_trigger_plan. Delete the trigger and save the flow. Add a new Run Once trigger. Activate the flow. Notice a new duplicate record in sys_flow_trigger_plan.
Flow Designer PRB1380830	Dynamic template fields are not enabled for some spokes in Orlando		Navigate to Flow Designer. Select any Create action, such as Create Contact. Enter values in all of the fields. Expected behavior: Dynamic templates should be displayed. Actual behavior: Dynamic templates are not displayed.
Flow Designer PRB1384261	CO templates in subflows are not working as expected	After choosing a CO template from the input 'Start from a template', the CO structure does not load on the form.
Flow Designer PRB1384342	The subflow using the For Each action step does not load and is stuck on 'Processing' after upgrading to New York	After upgrading to New York, the same subflow that used to work does not load and is stuck on 'Processing'. An error appears in the browser console: 'uncaught at fetchFlowDetailsFrom ServerSaga TypeError: Cannot read property 'type' of undefined'.
Flow Designer PRB1385314	When creating an input of type 'Table Name' for a subflow, the label of the input is changed to 'Table' automatically	After the label is changed to 'Table' automatically, if users try to rename the label to something else, all of the subflow inputs are cleared.	Create a subflow in Flow Designer. Under the Inputs & Outputs section, add an input with the following details: Label: Test Name: test (automatically populated according to the label you type) Type: Table Name Immediately when you select 'Table Name' as the type, the label will be automatically changed to 'Table'. If you try to rename the label from 'Table' to something else, it will clear all of the subflow inputs.
Forms and Fields PRB1377204	GlideForm API and ATF are unable to set the value on a glide_ encrypted text field where the size is 255 characters or less	If one user changes an encrypted value while another user is looking at the form during that update, they will see encrypted text populated into the form. If they save the record, they will lose the original plain text value for that field. For users with several encrypted fields on their forms, they are likely to lose data that are being updated concurrently by other users or script automation.	Activate the com.glide.encryption plugin. As an admin, set up encryption contexts. Add a field named 'u_enc' of type Encrypted Text to the incident table, and set the max value to 250. Open the console and set the frameset to gsft_main. Run this script: `g_form.setvalue("u_enc","test250");`. The field value is cleared to empty text because the displayValue variable is undefined. The script should apply the value variable, not the displayValue variable.
Forms and Fields PRB1381024	Dependent field choices are not loading in IE11 until the record is saved		Create the field 'u_sub_category' in the change_request form. Set it to be dependent upon the 'category' field. Create choices C and D for the category 'Software'. Create choices A and B for the category 'Other'. Create a 'Normal' change and open the form. Notice that the category is 'Other' by default. Click the sub category field and see two choices: A and B. Change the category to 'Software'. Notice that choice values in the sub category field still show A and B. However, ideally, the sub category choice values should be changed to C and D.
Forms and Fields PRB1382766	The currency code list values on the Workspace form are not sorted in the correct order	The currency codes in the list for FX Currency2 fields in Workspace should be sorted with the default currency first.	In workflow, open any form that has a currency2 field. Click the currency2 currency code list. Observe that the currency2 code list values are not in sorted order. The system default currency should be the first item in the list.
Guided App Creator PRB1381244	The Guided Application Creator sys_store_app record must be marked as private	The Guided Application Creator plugin should be marked as private. Currently, it is marked as private='false' when it should be private='true'.	Navigate to the sys_store_app table as a user with elevated privileges. Find the Guided Application Creator store application. View the record, then right-click in the header of the record and select Show XML. Notice that the Private field is marked as 'false' when it should be 'true'.
Human Resources Service Management PRB1378206	HR admin users are unable to create an SLA definition	The hradmin role used to inherit the ITIL role for a knowledge role, but now it does not.	Log in as a user with the hradmin role. Navigate to SLA Definitions. Click New. Notice that none of the fields show up on the page.
Human Resources Service Management PRB1378367 KB0793459	The Organization Chart widget times out in Employee Service Center and HR Portal		Refer to the listed KB article for details.
Human Resources Service Management PRB1379859	When doing an HR case transfer, email notifications may be incorrectly triggered twice after the transfer is initiated	Transferring a case in New York is sending duplicate group assignment notifications. This issue is due to the transfer case's Active field being set to false when it is created, but then immediately being updated to true.
Human Resources Service Management PRB1380068	The VA topics 'Benefits Overview' and 'New Hire Orientation' should be read-only	The VA topics 'Benefits Overview' and 'New Hire Orientation' should be read-only by default as per VA topic standards.	Navigate to Virtual Agent > Designer. Open the 'Benefits Overview' topic. Click Edit topic flow. This allows users to edit the topic, but default topics should be read-only. The same issue occurs with the 'New Hire Orientation' topic.
Human Resources Service Management PRB1381105	Two actions in Agent Assist are not available for HR agents	HR agents are unable to use the Knowledge results tab to access the attach, flag, and full view options. HR agents are also unable to use the Copy to clipboard functionality in response templates on HR Agent Workspace.	Install the HR Core and HR Agent Workspace plugins. As admin, open any case with response templates configured. Click the Response Template icon on Agent Assist. Observe that Copy to Clipboard is available to admin. Impersonate the user in the Assigned to field and navigate to the same HR case. Observe that Copy to Clipboard is not available to HR agents.
Human Resources Service Management PRB1381262	An organization chart stack overflow error occurs for circular hierarchies	The organization chart stack overflow error appears in a circular hierarchy when managers report to their own report and there is more than one report.
Human Resources Service Management PRB1382916	When the Lifecycle Events basic plugin is activated, but not the Enterprise plugin, flow activity types will not save	On instances where only the Lifecycle Events plugin is activated and Enterprise is not activated, users see an error when creating flow activities. This issue is observed in Orlando.	Activate HR Core and the Lifecycle Events plugin without demo data. Do not activate Enterprise plugin. Create an LE type. Switch to Classic View. Access the activity set and create an activity. The Activity form shows the Flow field for all activity types. Set the activity type as 'Flow' and pick any flow. The insert fails with the following error: 'Match not found, reset to original'.
Human Resources Service Management PRB1383097	The Assignable by field is empty for the new sn_businessroles.writer and sn_businessroles. reader roles	In the Business Roles plugin, the Assignable by field for the new sn_businessroles.writer and sn_businessroles.reader roles should list the sn_businessroles.admin role.
Human Resources Service Management PRB1384453	Interactions coming from pre-chat options can only be assigned to Employee Service Center admin		Install Employee Service Center, HR: Workspace, and HR: AWA (do not install HR: Virtual Agent). Create a chat and select a pre-chat option. Impersonate an agent and attempt to accept the chat record. Expected behavior: The agent is able to accept the chat record. Actual behavior: The agent cannot be assigned the interaction because it can only be read by ESC admin.
Import / Export PRB1381021	The sys_robust_import _set_ transformer table does not allow certain operations	Permissions need to change to allow update, create, and delete operations on all application scopes.
Incident Management PRB1382449 KB0811725	The Major Incident Management workbench does not work in IE11	The View Workbench UI action in the major incident is not working in IE11.	Open an instance using IE11. Open any of the major incidents. Open the developer tool console. Click View Workbench. Notice that a blank page is shown and a syntax error appears in the console.
Instance Data Replication feature PRB1375755	Serialization in IDR multiplies the size of the replication payload	Before data are sent, the instance serializes a replication entry, then serializes the replication payload, then serializes the payload envelope. Each of these steps makes the message bigger, doubling (or more) the message size with every step. At a certain point, the message becomes too large to handle.
Instance Data Replication feature PRB1384010	IDR metadata topics can get stuck if a producer set is deleted and another producer set with the same name is created		Create and activate a replication set on the producer. Create a replication set on the consumer and approve from the producer, but do not activate it. Delete the producer set. Recreate another producer set with the same name as the deleted set, using the existing entry_set. Request activation from the consumer set. The producer's metadata topic will be stuck.
IntegrationHub PRB1350269	The 'Get Lock State' flow should be an asynchronous call	From the Reset Password UI, the 'Get Lock State' flow is triggered synchronously. It should instead be an asynchronous call.	Log in to a New York instance. Run the Password Reset flow. Notice that the 'Get Lock State' flow is triggered synchronously, when it should be an asynchronous call.
IntegrationHub PRB1378192	Users are unable to paste more than 10K characters in the SOAP step's SOAP Envelope field		Open Flow Designer. Create an action with SOAP step. Try to paste more than 10k characters in the SOAP Envelope field.
IntegrationHub PRB1379989	ZBoot is displaying false errors when users download the IntegrationHub starter plugin	When the IntegrationHub starter plugin is installed during zboot, the zboot incorrectly displays errors for two files. These sys_choice files have been whitelisted to avoid the false errors.
IntegrationHub PRB1384997	SCCM usage metering is unable to retrieve data from a complex object		Install the SCCM Usage Metering spoke. Create connections and credentials. Create a flow with the 'Get Software Last Used Data' action and provide input as 'java.exe' or a filename. Add the For Each flow logic and drop the result set into For Each. Add a log inside the For Each flow logic and drop the pill from For Each. Run the flow. Expected behavior: Users should be able to retrieve the data from the result set. Actual behavior: For Each completes with 0 records, even though the JDBC step gave the output of the result set.
Knowledge Management PRB1377812	A facet request error is displayed when running a search in Knowledge Management	Running a search in Knowledge Management in Service Portal is not working due to failed facet requests.
Knowledge Management PRB1378352	Performance issues due to multiple queries running at the same time	While searching for knowledge articles, multiple slow database queries are being issued to the article can read/cannot read criteria sys_m2m tables.
Knowledge Management PRB1378685	Rating a knowledge article with a keyboard triggers a rating change for each arrow key command	Keyboard users sometimes receive error messages for having submitted too many KB ratings for the day, because ratings are submitted every time the user presses the arrow and tab keys.
Knowledge Management PRB1379279	Knowledge articles with knowledge blocks are not translated	When users try to translate a knowledge article with a knowledge block, an error occurs saying that the language of the original and translated knowledge blocks should be same, and that the record was not found.	Log in to an Orlando instance. Install knowledge blocks with demo data and a language plugin. Enable translations and set the property 'glide.knowman. translation.enable_translation_task' to true. Navigate to Knowledge block > Create new. Set the knowledge base as 'knowledge', and fill in the short description, article body and then publish. In the related link, click Translate to translate to a non-English language and publish the translated version. Navigate to Knowledge > Create new. Set the knowledge base as 'knowledge', and fill in the short description, add the created knowledge block to the article body and then publish the article. In the related link, click Translate. Click Create draft article. Expected behavior: A draft version of the article of the non-English language should be created. Actual behavior: The page shows an error message that says the language of the original and translated knowledge block should be the same. It also gives an info message saying that the record was not found.
Knowledge Management PRB1380834	ITIL users are not able to access IT knowledge bases
Language and Translations PRB1356651/PRB1384003	Added translation updates for 22 languages	See Activate a language for more information.
MID Server PRB1379319	On Linux, certain users are unable to run the MID Server as service	Starting with the Orlando release, the MID Server can be installed as service on Windows and assigned to non-admin users. However, after installing the service on Linux, the MID Server is still run by root.
Mobile (Classic) PRB1370121 KB0783135	When using Classic mobile app in iOS 13.1.3, users are unable to tap on string type fields where they freeze and are not editable until after a few clicks	Users are not able to tap on string type fields after upgrading to iOS 13.1.3. It works when using the arrows (up/down). This issue does not happen in Android.	Log in to the Classic mobile app. Navigate to Incident > Create New. Click the Short Description field or any string type field. Expected behavior: Users should be able to get focus on string fields like Short Description, and the fields should be editable. Actual behavior: Nothing happens when clicking in the string type field, even though other field types are working as expected.
Mobile Platform PRB1370203 KB0792610	Users with their timezone set to IST are unable to view the activity stream in the Agent mobile app	If users have their timezone set to IST, the activity stream on any applet does not appear and they receive the error: 'Could not load the document'.	Activate the IST timezone choice. Set ITIL users' timezone as IST. Log in to the mobile app as an ITIL user. Navigate to any incident. Navigate to the activity stream. No data is shown and an error message appears: 'Could not load the document'.
Mobile Platform PRB1381619	Push notifications are not working for apps on Blackberry		After enabling push notifications, notice that the notifications do not appear on Now Mobile or Agent for Blackberry.
Mobile Platform PRB1382177	Scrum team member and product owner persona's landing page distorts intermittently on iOS and errors out on Android
Mobile - Service Catalog PRB1381803	Cabrillo buttons are visible on some widgets in Classic Mobile or custom portal pages
Mobile Studio (non-classic) PRB1380736	Users should be able to request custom branding after failed or successful submissions from another app type	When users try to request custom branding after a failed or successful submission from another app type, the banner reappears with the dynamic client and app type values missing. Users should be able to request custom branding again without this issue.
Mobile Studio (non-classic) PRB1380737	The Close button on the success/fail banner does not work	When users click Close on the success/fail banner before it fades out, nothing happens. It should close the banner.
Mobile Studio (non-classic) PRB1380741	The blank cell in the Build column shows a 'Deploy from B2B Store' tooltip	The Build column should not have a tooltip.
Mobile Studio (non-classic) PRB1381287	The mandatory asterisk icon of the image upload field does not change color after uploading the file	The mandatory asterisk icon should change from red to black once an image is uploaded. It currently does not.
Mobile Studio (non-classic) PRB1381675	The instance relative URL should be renamed to 'Append Encoded Query'		Create a mobile app with the Guided Application Creator. Create a list with an embedded form or standalone form applet. Select a parameterized data item. Add an autofill parameter definition. Select an input type. The instance relative URL should be renamed to 'Append Encoded Query'.
Mobile Studio (non-classic) PRB1381707	Approved sub-prod instances cannot submit branding requests	The scoped app should check with the store to confirm whether the sub-prod instances are authorized to submit branding requests. If the sub-prod instance is not authorized, then the scoped app should display the following error message: 'This instance is not licensed to submit mobile branding requests.'
Mobile Studio (non-classic) PRB1382097	When opening the Mobile App Branding Setup form on a previous build using Firefox or Safari, users are prompted to enter their credentials		Log in to an instance as an admin user using either Safari or Firefox. Navigate to Request Branded App. Select a build from the build history. Notice you are prompted to enter your credentials, even though you have already logged in.
Mobile Studio (non-classic) PRB1383960	When updating the item view of an ITSM Mobile applet in Mobile Studio, the Table field in the corresponding sys_sg_item_view record is cleared		Navigate to Studio > ITSM Mobile > Mobile Studio > Applets > Active Critical Incidents. Check the Incidents Master Item View. Notice that the item view's Table field is cleared. When updating the item view of an ITSM mobile applet in Mobile Studio, the Table field in the corresponding sys_sg_item_view record should not be cleared.
Mobile Studio (non-classic) PRB1384201	The returned API status code values should be converted to integers	The API status code values are being returned as floated numbers, but need to be changed to integers.
Mobile Studio (non-classic) PRB1384237	Allow users to set theme colors
Outbound Messaging PRB1381789 KB0793652	Attachments drop in the MID Server while using the 'saveResponseBody AsAttachment()' function	This issue prevents the attachment from reaching its destination record, and generates the error 'Unable to save response body as attachment: Attachment is empty'.	Refer to the listed KB article for details.
Performance Analytics PRB1346839	The date on the Vendor dashboard does not support localization	The issue also occurs in dashboards for a single score with a monthly indicator.	Enable system localization. Navigate to Vendor Manager Workspace. Navigate to Vendor Home > Lists > All Vendors. Select one record and open it (for example, SAP). Expected behavior: The date should have the 'MSG' tag before it. Actual behavior: The date does not support localization.
Performance Analytics PRB1367854	Incorrect formatters configuration response	The default decimal precision should be 2, but currently there is no precision key in the formatter configuration. The error message is not correct when there is failure in chart generation. There should be no nulls in the message.
Performance Analytics PRB1377458	PA breakdown widgets do not appear in the PA widget list	PA breakdown widgets and pie/donut visualizations do not appear in the PA widget list when users try to add one to a landing page.
Performance Analytics PRB1377661	The bar chart renders differently in Safari when the widget size is not 'Auto'
Performance Analytics PRB1378184	Analytics Hub shows the Records section at the bottom when it is inspected in the browser developer tool	In Analytics Hub, if the Show Records button is not displayed, the list of records can still be accessed via inspection in the browser developer tool.
Performance Analytics PRB1380150	When users pass a UUID in a series API, they get a response with no score values and a 200 response code	A UUID with an invalid second breakdown element ID gives a series API response with NaN values. It should return a message with 'Invalid combination' or 'Invalid UUID'.
Performance Analytics PRB1380839	The Analytics Hub homepage is broken on IE11	The page is blank and in the console there is the following error: 'jQuery is undefined / Unable to get property PA of undefined or null reference'.
Performance Analytics PRB1382650	Mobile does not receive certain properties from V2 API	Mobile does not receive the show_chart_title, chart_title, or click_behaviors properties from V2 API. These properties were previously received as expected in V1.
Performance Analytics PRB1383945 KB0813118	Breakdowns are not followed when switching tabs or when a widget is far down on the page	Two scenarios have been identified where breakdowns are not followed: Breakdowns are not followed when switching between tabs. Breakdowns are not followed for charts that are positioned low on the page and that users have to scroll down to.	Refer to the listed KB article for details.
Persistence PRB1379308	Batch statements are no longer logged when they error	When an SQL error occurs during the execution of a batch statement, it is no longer properly logged in the statements. Instead, it logs the Java objects that hold the statements.
Platform Licensing PRB1378696	Change the pop-up message displayed to users when creating a custom table	The message should read 'ServiceNow recommends creating custom tables in scoped applications. To learn more about creating scoped applications, click here.'
Predictive Intelligence PRB1358025	The Predictive Intelligence landing page does not load properly		On a New York instance, install the plugin 'com.glide.platform_ml'. Navigate to the Predictive Intelligence homepage. Notice that the page does not load as expected and only shows the place holder text.
Predictive Intelligence PRB1378961	The Scheduler plugin needs to be upgraded to 1.2.0	This fix applies to on-premise instances only.
Predictive Intelligence PRB1379523	The sys_email table is not updated after the solution training fails or succeeds		Log in as an admin user. Train a classification and similarity solution. Navigate to sys_email.list. Expected behavior: An email record should exist for the training success or failure. For example: 'Solution <solution_name> training completed successfully'. Actual behavior: No record corresponding to the training success or failure exists.
Predictive Intelligence PRB1381842	Training fails when text and nominal fields are given as input and there are missing nominal values		Create a solution definition with a short description and one nominal column. Make sure that cross pollination occurs in this dataset. Train the solution. Expected behavior: Training is successful. Actual behavior: Training fails.
Predictive Intelligence PRB1381844	The number of model stats rows for Classification is incorrect in the trainer logs	For some classes in the trainer logs, the number of model stats rows for Classification does not match with the UI. The number of rows should be the same in the trainer logs and the UI.	Train a classification solution. Navigate to the trainer logs. Check the model stats and compare them with the UI. Expected behavior: The number of rows should match for all the classes. Actual behavior: For some classes, the number of rows does not match.
Predictive Intelligence PRB1381970	Auto-training does not work for existing CSM users after upgrading to Orlando	When Predictive Intelligence is installed, the auto-training scripts will be loaded because they are dependent on the main CSM plugins rather than their new ML plugins. Unless users install com.snc.csm_ml with Predictive Intelligence, which is optional, auto-training will not work.
Project Portfolio Management PRB1383067	The 3D view in the CIO roadmap does not show any data		Install the PPM Standard plugin with demo data. Navigate to the CIO Roadmap module. Expected behavior: The 3D view should display the database on the lane filter used in the configuration. Actual behavior: The 3D view in the CIO roadmap doesn't show any data.
Project Portfolio Management PRB1384673	The Planning Console is loading with an error for non-project users	When a non-project user opens the Planning Console, it loads with a red error at the top of the page.
Security Incident Response PRB1380666	Authentication validation for the Splunk Enterprise integration configuration tile is not working properly	No error message is displayed when Splunk API credentials were submitted, despite connectivity issues with MID server. The message is supposed to say 'Response from server was not received within maximum execution time. Please check connectivity and resubmit authentication information'.	Create a Splunk integration configuration with a valid MID Server and submit. Mimic a socket timeout exception in the MID Server ECC record. An error message will not be displayed on the configuration page and saves successfully.
Service Catalog PRB1378421	Multiple choice variables are not functioning as expected	The issue occurs when there are two multiple choice variables without 'None' options, and a script that clears the value of the second variable upon change of the first variable. In the UI, the second variable is cleared when this change is made. Internally, however, the onChange script is not triggered and the value of the second variable is held.
Service Catalog PRB1382497	In Orlando, when clicking the 'User Interface' link from the admin homepage in the platform UI, a blank page with only the title is displayed	In Orlando, when admin users click the 'User Interface' link on the admin homepage, a blank page with only the title is displayed. It does not show the Related Categories links. This issue is reproducible only in Orlando and it is working as expected in New York.
Service Mapping PRB1378850	The length of the Last Rejected Values field in the sm_ci_field_data table should be 4000	The length of the Last Rejected Values field in sm_ci_field_data table was not updated, and is still 40. The tooltips should also be updated.	Open the sm_ci_field_data table. Switch to table configuration. Check the length of the last_rejected_values field. Before the upgrade, the length was 40. After the upgrade, it should be 4000.
Service Mapping PRB1379372	The Technical Service filter should show both the table name and the table label	In Technical Service under Service Mapping, the table labels appear without the table name.	Navigate to Technical Service under Service Mapping. Click the New button. You can see the list of table labels for the table field.
Service Mapping PRB1379441	A tag-based service message appears on dynamic services	The message 'Wait until the system populates this new tag-based service or click Recalculate Service on the service form' appears on dynamic services.	Navigate to cmdb_ci_service. Create a dynamic service. Convert it to an application service. Open the map. Expected behavior: Users should not see the tag-based service message. Actual behavior: The tag-based service message appears.
Service Mapping PRB1379442	Users experience a tag-based service case sensitive issue with the tag key in the tag category	When users add a tag key to the tag category, there is a case sensitive validation. For example, users cannot add both 'APP' and 'app' to the tag category. This is due to missing service candidates. The issue also addresses the case sensitivity of the value. Two CIs with the same tag and values spelled the same but with different capitalization (for example, "Env":"Prod" / "Env":"prod") will be mapped into the same candidate and service. For more information, refer to Map application services using tags.
Service Owner Workspace PRB1375612	Changes are not applied when the time period is changed on the trend chart and report viewer		Navigate to Service Owner Workspace > Offering Record Offering Record > Trends. Click Availability metric. On the report viewer, change the time period from 'Last 7 days' to 'This year by month'. The time period changes should be reflected in the timeline, but they do not appear.
Service Owner Workspace PRB1380416	Agent Assist is shown by default when a change request is opened from the contextual sidebar	Declarative Action for Agent Assist defaults to all workspaces when the Workspace field is left empty.	Navigate to Service Owner Workspace and open a service record. From the contextual side bar, switch to Change Request. Open any change request in the Recent tab. Expected behavior: The default view for the contextual side bar should be 'Attachments' when the record is opened from the contextual sidebar. Actual behavior: Agent Assist is shown in the contextual side bar when the record is opened and Declarative Action for Agent Assist defaults to all workspaces when the Workspace field is blank.
Service Portal PRB1376360	The catalog UI policy with date selection/condition to run scripts is not working in Service Portal	Using the 'when to apply' criteria for a catalog UI policy that uses a 'date' variable and a script does not properly evaluate in Service Portal when the time settings are not 'yyyy-MM-dd' and 'HH:mm:ss'.
Service Portal PRB1377749	Service Portal route maps are not being cached	Service Portal route maps are not currently being cached, meaning that for every request using route maps, a database query is triggered. This causes performance issues.	Set a route map in Service Portal. Visit that URL multiple times. In the SQL Inspector, you will notice database queries to the route map table being performed.
Service Portal PRB1378693	The buttons for people listed in the Team section of the user profile page have unclear labels and are not part of the tab order	In the Team section on the user profile page in Service Portal, there is a list of people (managers, coworkers, or reports). This list is a set of buttons, but the button labels are only the initials of the referenced person and are not part of the tab order. Because the labels are initials rather than names, it is unclear who the button is referencing.
Service Portal PRB1379953	Fix issues with typeahead click results exceptions
Service Portal PRB1381787	Query Builder is getting truncated when exporting from portal widgets	In the data table widget filter, text after special symbols like '&' or '#' is getting ignored in the query condition. This issue results in incorrect export data or failed exports.	Create a filter from portal pages against any table, with the filter containing special characters like '&' or '#'. Export the table. The export data will be incorrect. The query build in the node logs shows it is getting truncated just before the characters '&' or '#'.
Service Portal PRB1382041	An error message is displayed in Service Portal after executing g_form.setSectionDisplay
Service Portal PRB1382085	The 'Open in platform' link is no longer available when editing widget instance options	If users add a widget to a page within the page designer, then click the edit icon to update the options, there is no context menu available on the window that appears.	Within the page designer, add a simple list widget to a page. Select the newly added widget. Click the edit icon to update the options. There is no context menu available in the upper left corner of the window that appears. As a result, users are unable to select the 'Open in platform' option to see the widget instance record.
Software Asset Management Professional PRB1377575	Allocation to clusters that do not have enough rights to license does not generate 'Rights needed by'	'Rights needed by' results are only generated in an unallocated pass, but RunUnallocatedPass does not handle the cluster correctly. The cache lookup fails because the key used is the physical device sys id, not the cluster sys id.
Software Asset Management Professional PRB1377590	An OAuth record is created even when creating an integration profile fails	OAuth records are being created even though the integration profile creation is not successful due to an error in the Analyze user activity from field.	Navigate to SaaS License > Create New Profile > Select a profile type. Enter values for Display name, Client id, Client secret, and Analyze user activity date past 60 days. Notice that the form shows an error message 'User activity can only be analyzed within 60 days of today'. Navigate to System OAuth > Application Registry. Search for a record name that contains the integration profile name. Expected behavior: If the integration profile creation is unsuccessful, no records are created. Actual behavior: OAuth records are created even though the integration profile creation is unsuccessful.
Software Asset Management Professional PRB1378615	CDS data changes from the lifecycle definition table are not propagated to the software model lifecycle	Content Data Service (CDS) data changes from the lifecycle definition table are not being applied to the software model lifecycle and the Content Active flag is set to NA by default.
Software Asset Management Professional PRB1378695 KB0794266	Salesforce integration does not save the last activity properly when the username and email are different	Salesforce integration does not save the last activity on the software subscriptions, leaving the field value blank instead of populating the field with the user's last login date.	Refer to the listed KB article for details.
Software Asset Management Professional PRB1380993	Inserting a software entitlement record fails for the license type 'Software Assurance' with the error 'Purchase rights not empty'	Users cannot save the alm_license record for a Microsoft model with the license type 'Software Assurance'. When users manually insert a software entitlement for specific PPNs, the purchased_rights field becomes read-only and therefore empty, and the form will not be saved with the error 'Purchased rights cannot be empty'.
Software Asset Management Professional PRB1381108	Reconciliation fails in the Suite Engine if suites had been inferred for non-licensable installs	Users will experience reconciliation failure after the instance is upgraded from Madrid (or older) to New York (or later) when they have suite components configured for non-licensable products. Failure occurs when the Suite Engine consumes software installs whose inferred suite is populated but the inferred suite level is set to 0.
Software Asset Management Professional PRB1382084 KB0814859	The job 'SAM - Import User Subscriptions' fails on the instance		Refer to the listed KB article for details.
Software Asset Management Professional PRB1385919	Access needs to be granted to the sn_webex_meetings _spoke_accounts table for users with the sam_integrator role	By granting access to the sn_webex_ meetings_spoke_accounts table for users with the sam_integrator role, those users are able to manage the email address associated with their SAM Webex integration.
Source Control Integration PRB1385847	Source Control operations via the MID Server give an exception in a Windows server	The same error is given when SSH protocol is used with the MID Server configuration.	Set up a Windows server or Windows VM to run the MID Server. On an Orlando instance, follow MID Server setup instructions. Launch Studio from the filter navigator. Create an application in Studio. Select Link to Source Control from the Source Control menu. Select https and enter the URL for the git repo. Check the MID Server check box and the MID Server name from the list. Select Credential and click Link to Source Control. Expected behavior: Clicking Link to Source Control should be successful. Actual behavior: The user receives the error 'The repo cannot be accessed. Check URL, username, and password, and confirm that the user has read, write, and create branch access'.
Store IRM Vendor Risk Management PRB1375493	Changes needed to make Vendor Core plugin work with the new version of VRM	Make changes to the Vendor Core plugin to allow the scoped app to delete vendor contacts. When the new vendor portal is active, the links to the old portal should be redirected to the new vendor portal.
Tables and Dictionary PRB1383590 KB0812487	New reparenting will leave orphaned records if the sys_class_name is 'null'	This issue may leave orphaned records in the sys_metadata table, impacting certain property settings. For the issue to occur, two conditions need to be present: A reparenting operation occurs on a table hierarchy to remove a table from the hierarchy to be a new base table. There are records in the current base table which have 'null' as the value in their sys_class_name field.	Refer to the listed KB article for details.
UI Builder PRB1377107	The Report/ Performance Analytics widget list does not show all the available reports and widgets in the configuration panel	The panel also does not show the placeholder text 'Search for a [input label]' above the reference input box. For example, 'Search for a Report' for items in the reports table for PAR visualization. In the reference input box, there should be a message that says 'Type to search...', but it only shows 'None(default)'.	Open a landing page in UI Builder. Add a visualization component to the landing page. Click the Report/Performance Analytics widget list in the configuration panel. The list should show all available widgets and reports and should filter them when the user begins typing. When the user removes the text, it should again show the full list of reports and widgets.
UI Builder PRB1377550 KB0793449	Deleting a custom component that was placed in a landing page breaks the page	When a custom component is deleted, if it was used in a landing page, the page will no longer load. This issue produces the error 'Uncaught TypeError: Cannot read property "current" of null'.	Build and deploy a custom component. Use that component inside a landing page. Verify the page works with the new component. Delete the component with the whole scope from sys_app. Open the same landing page that had the component in it. Notice the page no longer loads. The JavaScript console produces the error 'Cannot read property 'current' of null'.
UI Builder PRB1377756	The default scope of an application should be the same as the current workspace scope	For example, if the user selected a workspace that was in the ITSM Application app scope, like 'My ITSM Workspace', then the default scope should be ITSM Application.	Build and deploy a custom component. Use that component on a landing page. Verify it works properly. Delete the component (the whole scope from sys_app). Open the landing page that had the component on it. Expected behavior: The landing page loads. Actual behavior: The page does not load.
UI Builder PRB1378848	New landing pages will not open in UI Builder	After creating a landing page, clicking Open in UI Builder fails to load the new page and results in an error message.	Log in as a user with ITIL, UI_Builder and Workspace_admin roles. Install the Performance Analytics premium and HR Workspace plugins. Navigate to the landing pages. Click New. Complete the page with the new page title Set applicability = 'Specific Page' and applicable page registry = 'HR Workspace'. Save the page. Click Open in UI Builder. Expected behavior: The new page opens in UI Builder to add visualization components. Actual behavior: The page fails to open showing error message 'Cannot find page 9b059d51db750010928b178b689619fb. Click here to navigate to workspace 6c8d4c7f5364330094fbddeeff7b125f'.
UI Builder PRB1378861	Users with the ui_builder _admin role are not able to edit landing page contents	The landing page opens in the UI Builder, but ui_builder_admin users are not able to add or edit contents to the page.
UI Builder PRB1380295	In the visualization component, deleting the Report or PA Widget removes the list from the configuration panel in UI Builder
UI Builder PRB1383148	The Open in UI Builder button appears regardless of the application scope	Despite a difference in the application scope, the Open in UI Builder button is present in the page header. Users usually need to be in the correct application scope in order to open pages in the UI Builder.	Navigate to UX Custom Content Extensions. Open any landing page that has a different application scope from your current application scope. Expected behavior: A warning message appears and there is no UI action button for opening the page in the UI Builder. Actual behavior: Despite the difference in the application scope, the Open in UI Builder button appears in the page header. Clicking the button will open the UI Builder.
UI Builder PRB1384885	Custom pages in HR Workspace show a page not found error	After upgrading to Orlando, an error appears when trying to open a custom landing page in the UI Builder.	Log in to a New York instance. Download HR Workspace. Create a landing page by navigating to sys_ux_custom_content_root_elem. Upgrade the instance to Orlando. Navigate to the list of landing pages and open the custom landing page created in Step 3. Click Enable for UI Builder. Click Open in UI Builder. Expected behavior: The user should see the empty page loaded in UI Builder. Actual behavior: The user receives a page not found error.
Update Sets PRB1374039	Committing an update set that does not alter the type of field can cause the field's DB type to change	Some queries for non_guid values in reference/document_id fields fail when the field is converted from data_type char(32) to varchar(32). This is due to padding spaces inserted for the char data_type.
Upgrade Engine Issues PRB1374595	The upgrade monitor shows a 'Pending' screen when performing the table rotation after the upgrade	After upgrading from New York to Orlando, the upgrade monitor page changes to a 'Pending' page during the completion phase. It should instead switch to the summary page.
Upgrade Engine Issues PRB1377921	The bundle upgrade fails to upgrade all scoped apps	Not all expected changes are being applied during the Cloud Insights upgrade in Orlando. Compared to the upgrade history for individual app upgrades in New York, the total number of changes applied in Orlando is only 1, as opposed to 13 on a New York instance.
Upgrade Engine Issues PRB1378886	Auto-resolving app dependencies are not installing the latest version	This issue occurs if the user installs an app that is dependent on the latest version of another app. If the latest version of the app is not available, the installation fails with an error. For example, App A depends on App B version 2.0.0, and App B version 1.0.0 is currently installed on the instance. When the user activates App A, App B must be upgraded to version 2.0.0 to satisfy the dependency.
Upgrade Engine Issues PRB1385904 KB0813897	Cannot use the 'Revert to Base System' option for skipped records after upgrading to New York		Refer to the listed KB article for details.
Usage Analytics PRB1371231	Some usage definitions are failing to generate report records	The usage definitions are failing to generate the correct count and failing to report data back to the central instance.
UX Framework PRB1377653	In script includes, when extendsObject is used, it is not showing the link to show reference for the script name
VA-Conversation Server PRB1381055	The transcript is incorrectly labeling Virtual Agent	The transcript is incorrectly labeling the Virtual Agent as 'guest'.	Start the VA client. Initiate the Provide Feedback topic. Inspect the interaction for the transcript. It will incorrectly label the Virtual Agent as 'guest'.
VA-Conversation Server PRB1381933	General performance improvements for the Virtual Agent server
VA-Conversation Server PRB1383541	Chatbot installation does not work if the data policy prevents the creation of a virtual.agent user	In Orlando, chatbot installation does not work if the data policy on the sys_user table prevents virtual.agent user creation. No errors are logged when VA is started with the virtual.agent user missing.	Log in to an Orlando instance. Add a data policy to the sys_user table, which makes manager and location mandatory. Install the chatbot plugin. Run the VA client. A blank screen loads due to the virtual.agent user not being added and the manager and location fields are blank.
VA-Designer PRB1381578	Using the Virtual_Agent _Admin role does not allow users to edit topics	When users with the Virtual_Agent_Admin role try to edit a topic in Virtual Agent, they receive the error message: 'Prebuilt topics are read-only. To customize for your own use, please first duplicate it.'	Install Virtual Agent. Create or update a user with the Virtual_Agent_Admin role. Impersonate that user. Create a topic in VA. Expected behavior: The user can edit the topic. Actual behavior: The user is unable to edit the topic and receives an error.
VA-Designer PRB1381722	Users can add a topic block to other topic blocks when using the table view		Create a topic block. Switch to the table view. Add a new node and select a topic block. Expected behavior: The topic block is not visible, which is the same as the canvas view. Actual behavior: Users can add the topic block from this view.
Virtual Agent for ITSM PRB1379346	The Topic Blocks plugin help link is not working	The ITSM VA Topic Blocks plugin help link redirects users to an error page instead of the documentation site.	Log in to an instance. Navigate to plugins. Click the Service Management Virtual Agent Topic Blocks plugin help link. The help link is redirecting to an 'Oops, that link didn't work.' page instead of the Virtual Agent documentation.
Virtual Agent Platform PRB1371355 KB0793230	The embedded Virtual Agent web client page does not work in Internet Explorer 11	The Virtual Agent communication page embedded URL sn_va_web_ client_ app_embed.do does not load properly in IE 11 and displays a blank page. For more information, refer to Virtual Agent release notes.	Activate the Glide Virtual Agent plugin. Open the instance from IE and another browser, such as Chrome. Test the embedded URL /sn_va_web_client_app_embed.do for Virtual Agent in Chrome. Test the same URL in IE. Notice the message 'Please type your request' appears on the top of the agent communication page, hiding all the conversation history.
Virtual Agent Platform PRB1373282	Additional task method calls are adding latency to simple conversation operations	After upgrading from New York, there is 1 more operation in Orlando which incurs multiple task/topic initializations and conversation persist calls.
Virtual Agent Platform PRB1378881	Virtual Agent chat is not translating properly		Log in to an instance as an admin user. Open Agent Workspace and set the availability status to Available. Open the instance in a different browser. Change the language to German using the language widget in the lower right corner of the page. Click the chat menu link in the top menu. Complete the pre-chat information and click Submit. As the admin user, accept the chat. Click End Chat and confirm by clicking OK. Switch to the web client. Notice that the survey has not been translated.
Virtual Agent Platform PRB1379532	The NLU PA Dashboard shows the incorrect calculation of the total prediction data	The calculation of total prediction data is not equal to 100%. In some cases, the dashboard shows numerical data which is incorrect and causes the graph total percentage results to be incorrect.	Create an NLU model with some proper data, like a reservation system (Book intent, Cancel intent). Integrate the model with the VA designer. Create and publish 2 topics, 'Book' and 'Cancel'. Open web app client. Search the exact matches of utterances for the correct prediction. The intent is fetched and the topic is shown. Search using the incorrect utterances, which shows the text 'I am sorry but I didn't understand your request.' Find common utterances present in both intents, which provides a list option to select any topic. Select one topic. Have all configured predictions ready and run the scheduler job. Open the open_nlu_predict_intent_feedback_list.do table and view the results based on: Shown: false Selected: false Auto-selected: false Users should find that Prediction Confidence is empty. However, in some cases it has incorrect numerical data.
Virtual Agent Platform PRB1381877	The MessageSender. getVaInfo() method is not utilizing the cached VA user	After starting a conversation and executing topic discovery, MessageSender.getVaInfo() will demonstrate latency as it does not utilize the cached VA user.
Virtual Agent Platform PRB1385303	Inconsistency with card templates	Users are experiencing inconsistencies while implementing card templates. When card templates are invoked from flows defined in the Global scope, the card is rendered. However, the same card template used from the application scope results in an error.	Create a flow from any application scope. Add a script output node. Write a script to render the template using vaSystem.renderCard(<<template name>>, <<JSON Data>>). Any predefined template can be used from the sys_cs_adapter_card_template table. Preview the flow. Observe the logs when the script node is evaluated, which results in an error.
Virtual Agent Platform PRB1386954	The job that closes idle chats is causing errors after upgrading to Orlando if the chat conversations are created before the upgrade	After the upgrade, the timer job attempting to close idle conversations will error out if the conversations are old and have the ConnectChatSession.creationTime field in the context due to a reflection error.
Visualizations PRB1365086	'Group by' is not applied for the list visualization		Install the 'com.snc.pa.analytics_center' plugin. Open the Analytics Center tab in /workspace. Ask 'all incidents grouped by number as list'. Expected behavior: The list should be grouped by the number field. Actual behavior: The list is not grouped.
Walk-Up Experience PRB1378926	When the Away check box is enabled, the webpage shows the 'Away' message but the mobile shows the 'Closed' message	The walk-up location on mobile should display the 'Away' message in the notes, instead of the 'Closed' message. It should show the 'Away' message when the away flag is set to true, but the location is open in the schedule. If a walk-up location is both closed and away, it should display the 'Closed' message.	Enable the Now Mobile app. Enable the Walk-up Experience application. Activate a location and ensure the schedule is set so location is open. Set the Away check box on the walk-up location record to true. On the mobile device, observe that the 'Closed' message displays instead of the 'Away' message.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

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Release version

Orlando Patch 1

The Orlando Patch 1 release (General Availability) contains important problem fixes.

Orlando Patch 1 was released on March 11, 2020.

Build date: 02-26-2020_1720
Build tag: glide-orlando-12-11-2019__patch1-02-19-2020

Important: For more information about how to upgrade an instance, see Upgrade to Orlando.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Orlando fixed problems, see KB0793252.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Orlando: Benchmarks, Document Viewer, Instance Data Replication, and ServiceNow mobile.

Overview

Orlando Patch 1 includes 218 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Security-related fixes

Changes in Orlando Patch 1

Activate a language

The Security Operations and DevOps applications in the ServiceNow Store are now available for translation into all 22 supported languages.

Amazon AWS Cloud Discovery

Object ID was added to the list of data collected for AWS Cloud Discovery in the AWS datacenter [cmdb_ci_aws_datacenter].

Change Management release notes

Agenda items paging in CAB workbench

Use the previous page, first page, and next page navigation options to view the list of agenda items in pages of 40 and in the order of priority. This option is enabled when there are large number of agenda items to be displayed. The number of items to be displayed in the agenda page is not user configurable and is limited to 40.
Search attendees in CAB workbench

Use the search facility in the Attendees modal dialog to search for a particular attendee and the presence.
Before upgrading to latest version, the recommended approach to upgrade is to make sure all widgets are reverted to OOB after upgrade, and clear the cache for all browsers that access the CAB Workbench.

ITSM Virtual Agent release notes

Virtual Agent supports various browsers, including Internet Explorer 11 and Microsoft Edge. For details on other supported browsers, see Browser support.

Map application services using tags

Tag-based mapping is not case-sensitive; same key names and key values spelled with upper and lower case are identified as the same.
Service Mapping creates names for tag-based services using tag values discovered for the tag definitions, to which these tag-based services belong.

Virtual Agent release notes

Virtual Agent supports various browsers, including Internet Explorer 11 and Microsoft Edge. For details on other supported browsers, see Browser support.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.


Problem	Short description	Description	Steps to reproduce
Authentication - SSO PRB1375666 KB0789247	Slow memory leak due to a large number of SAML metadata import threads, causing intermittent/poor performance	The node responds to HTTP requests, but the access with the browser produces empty screen/intermittent sluggish transactions.	Refer to the listed KB article for details.
Lists PRB1382268 KB0794235	Grouped by records are not displayed when the filter is specified against a datetime field	When users try to view grouped by records, unexpected results are seen if there is a filter specified against a datetime field such as 'Created'. Instead of displaying expected results, it is displaying an empty list. It seems that the URL's encoded query in the rendered HTML is invalid and not returning expected results.	Refer to the listed KB article for details.
Human Resources Service Management PRB1373690 KB0813896	Attachment deletion cascades in task.sn_ esign_document update to null, but there is no index to support it	When an instance is on New York and it has the eSign plugin installed, removing an attachment from any location cascades in task.sn_ esign_document updates to null, but there is no index to support it. This is by design. Unintentionally it leads to a table lock on task. The eSign plugin is also installed if the HR scoped app (com.sn_hr_core) is installed as part of the upgrade to New York for the first time. This is not the same as the global HR application (com.snc.hr.core).	Refer to the listed KB article for details.
Email PRB1373852	An exception is thrown when processing user notification preferences if cmn_notif _device has no read access	The exception 'CmnNotifDevice cannot be null' is thrown when processing user notification preferences if cmn_notif_device has no read access.
Persistence PRB1369274	Attempting to access data gateway tables before storage encryption is initialized in the node startup causes the node to fail initialization	Upon upgrading to New York, an early call to gateway code in Glide initialization sets up bad credentials. The storage encryption module was not yet initialized at the point the gateway access was attempted.
Password Reset Application PRB1372183	An error occurs when users with the admin role use the Password Reset or Change Password modules
Discovery PRB1337097	The vCenter discovery does not cycle through VMware credentials	During the discovery of vCenter, when making a connection to vCenter, exceptions related to credentials are thrown. There are some exceptions that are not properly handled, resulting in discovery of the vCenter ending prematurely and not attempting the rest of the credentials.

All other fixes


Problem	Short description	Description	Steps to reproduce
Advanced Work Assignment PRB1369379	Migrate the CSM plugin 'My Interactions' list to the Interaction plugin	The 'My Interactions' list should be available to users anytime the Interaction plugin is installed.
Advanced Work Assignment PRB1378114	The Agent Chat demo data seeded group 'Agent Chat Group' is not visible in the Groups list		Install Agent Chat plugin with demo data. Navigate to Advanced Work Assignment > Management > Groups. Notice that you do not see 'Agent Chat Group', which should be shown on the Groups list.
Advanced Work Assignment PRB1379343	The related list for setting up AWA group queue priority is missing		Install com.glide.awa. Navigate to Advanced Work Assignment > Management > Groups to view all the groups. Open any group. Expected behavior: There should be a related list called 'Queue' to edit the group queue priority. Actual behavior: The related list tab is missing and the user is unable to edit group queue priority.
Advanced Work Assignment PRB1381117	The initial agent response message after a queue transfer is intermittently incorrect	This issue is observed starting with Madrid.	Enable the Agent Chat plugin with demo data. Create another AWA queue with a different initial agent response text. Create a group for this queue. Log in as an agent that is in that queue, and mark the agent as available. Use a higher order for this queue so chats will be routed to the base instance agent chat queue first. Initiate a conversation. As an agent, accept the chat from Agent Workspace and make sure that the queue is the base instance agent chat queue. Initiate a transfer to the queue created in Step 2. As the agent in Step 2, accept the transfer. Expected behavior: The chat should always show the initial agent response text from the queue that the chat was transferred to. Actual behavior: Sometimes the initial agent response text is the original queue's message.
Advanced Work Assignment PRB1381922	Manually assigning a channel-eligible document does not change an agent's workload		Identify an agent to whom there are no interactions or work items currently assigned. Verify that the agent's workload is currently 0 by navigating to /awa_agent_capacity_list.do. Create an interaction record and set 'assigned_to' to that agent. View the /awa_agent_capacity_list.do. Expected behavior: The agent's workload should increase to 1. Actual behavior: The agent's workload is still 0.
Advanced Work Assignment PRB1386331	The sn_connect.Queue API is returned as 'Undefined'	The sn_connect.Queue.get() API is not working in scoped applications. When executed, the same code in global works as expected.
Agent Chat PRB1371507	Processing a message through the conversation server calls Live Feed methods and causes delays	Processing message through conversation server calls Live Feed methods, causing delays in receiving the message. These methods are inefficient for large numbers of guest users.
Agent Chat PRB1382761	An attachment that has failed the virus scan can be incorrectly sent by the quick action		Start a live chat and have an agent accept it. As the agent, upload an attachment and wait until the virus scan times out. Submit any quick action that calls sn_connect.Conversation.sendMessage. Expected behavior: The quick action result is sent to the chat. Actual behavior: The previous attachment is sent instead of the quick action message, but attachment message is not recorded in the live_message table.
Agent Intelligence PRB1379303	Classification training fails with the class recall parameter	When users train classification solutions with the class recall advance parameter, solution training fails and the trainer throws an error message.	Install Predictive Intelligence on an Orlando instance. Import an 8k test dataset. Train the classification solution with the class recall advance parameter. Solution training fails and the trainer displays an error message.
Agent Workspace PRB1376736 KB0787968	Japanese mobile numbers cannot be saved in the E.164 phone number field		Change the phone number field type for the sys_user table to Phone Number (E164) type. Set the phone number '+81 90 1234 5678' to a user. It is a mobile phone number format in Japan. It should be saved successfully in UI16. Open the user in Agent Workspace. Expected behavior: No error should be shown. Actual behavior: An error is shown on the UI: 'Please check your number conforms with country and try again'. Note: This issue is not reproducible in the Madrid instance.
Agent Workspace PRB1377736 KB0788884	Agent Workspace ignores the E164 phone number formatting defined in the telephone display rules	If users have an E164 phone number field added to the form, in Agent Workspace it appears to be displaying in an incorrect format compared to viewing the same record in the platform UI.	Refer to the listed KB article for details.
Agent Workspace PRB1380373	The parentRecordSysId is returning encodedQuery instead of sysID	In the system logs, the incorrect parentRecordSysId is being passed in to the GlideExtensionPoint.
Agent Workspace PRB1380595	Variables are not rendered when the formatter is defined in an application scope		Create a scope application. Create a table. Create a UI formatter in this scope, which refers to com_glideapp_questionset_default_question_editor macro. Add this table into the workspace module so it is visible in Agent Workspace. Create a workspace view for the table and add the new formatter into the form section. Create a record producer for the table with variables that do not map to table fields. Create a record using the record producer. Open the workspace homepage and navigate to the record list. Notice that variables are not being displayed. If you open the same record in platform view, the variables display correctly.
Agent Workspace PRB1382971 KB0814738	Agent Workspace doesn't clean up resources when forms are opened and closed	It takes a long time to load records in Agent Workspace.	Refer to the listed KB article for details.
Agile Development PRB1386199	The scrum master, scrum product owner, and scrum team member personas are unable to add work notes on a story record		Create a story. Create a user with any of the scrum roles (scrum_admin, scrum_master, scrum_user). Impersonate that user. Open the Story form. Expected behavior: Scrum users should be able to add work notes. Actual behavior: Scrum users are not able to edit work notes.
App Client UI PRB1381249	Logos can disappear on some IntegrationHub spokes from the ServiceNow Store	In specific entitlement situations for Store IntegrationHub spokes, the spoke logos can disappear.
App Client UI PRB1381326	The View details button in the Store module points to the incorrect URL
App Client UI PRB1381814	On-premises instances need to be restarted to reflect the latest instance ID which was submitted for encryption
App Client UI PRB1383680	The installed version is shown as 'undefined' on the dependent app after a bundle install or upgrade		Entitle and install GRC: Profile and GRC: Risk Management. Entitle the snapshot version, and see the latest available snapshot versions on both apps. Select the snapshot version and click Update on GRC: Risk Management. Verify the pop-up says the same snapshot version is installed on GRC: Profile. When the upgrade is completed, the snapshot version is correctly shown on GRC: Risk Management, but 'undefined' is shown on GRC: Profile. After sometime, newer snapshot versions are available. 'Undefined' disappears, and the correct installed versions are shown on GRC: Profile.
Application Navigator & Banner Frame PRB1374896 KB0793326	No focus identification on the currently selected favorite		Select the Favorites tab of the left navigator. Select tab to move to the first favorite. Notice it does not gain input focus. Select tab again. See the Remove this item button with focus. Shift-tab to return focus to the first favorite. Notice this still does not have input focus.
Appsec – Platform Dev PRB1384223	Changed the logic for certain properties not aligned with the Hardening Guide	The logic for 10.4.1.1, 10.4.1.2, 10.4.2.1 and 10.4.2.2 properties have been fixed and are now aligned with the ISC Hardening Guide.
Appsec – Platform Dev PRB1384527	The set complex default password property shows the incorrect encrypted value	After the property type changed to password2 in the upgrade, the set complex default password property doesn't show the correct encrypted value. The complex password value added to the property is not encrypted correctly, and is not changing the compliance state of the property to 'Pass'.
Asset Management PRB1379398	Changes in the Field Service Mobile plugin are not reflected when the instance is upgraded from New York to Orlando	The com.sn_fsm_mobile plugin was not upgraded when the instance was upgraded from New York to Orlando because the plugin has the same sys_id as com.sn_itam_mobile.	Open a New York instance with all required plugins. Upgrade the instance to Orlando. Log in to the FSM agent app with valid credentials and verify the changes implemented in Orlando. Expected behavior: Orlando changes are reflected when upgraded from New York. Actual behavior: New York features are still shown.
Automated Test Framework PRB1373966	The waitOneSecond() API does not wait after the test has been rescheduled	The sn_atf.Automated TestingFramework. waitOneSecond() API does not wait one second after the test has been rescheduled. It returns immediately.
Automated Test Framework PRB1379684 KB0791194	Unable to set ACL-restricted template fields on some ATF step input variables	ACL-restricted fields, like base system dictionary kb_knolwedge.kb_ knowledge_base, cannot be accessed in most ATF steps with a template input. Users are unable to minimize steps in the ATF by using the Record Insert step for the kb_knowledge table, because the column for knowledge base is not available as a field choice.	Refer to the listed KB article for details.
Automated Test Framework PRB1385989	ATF Client Runner displays an error if the glide.ui. escape_text property is set to 'false'	When running an ATF test, the test runner will display the error 'The reference to entity "sysparm_category" must end with the ';' delimiter.' if the glide.ui.escape_text property is set to 'false'.
AWA: Routing and Assignment PRB1381884	When record watchers are recreated, agent capacities need to be invalidated		Navigate to sys_rw_action.list and look for 3 record watcher responders for a service channel. Delete all 3 record watchers. Wait one minute for the record watchers to be recreated. When record watchers are recreated, agent capacities need to be invalidated and recalculated.
Caching PRB1375804	The 'flush variables cache' business rule is unnecessarily flushing records	The 'flush variables cache' business rule is incorrectly flushing sys_hub_flow_input and sys_hub_flow_output var_dictionary records.
Caching PRB1381490	The cache metrics manager allows reporting of non-existent caches	Attempting to flush a non-existent cache will result in xmlstats reporting on the flush even though it never occurred. Some common signs that this is affecting an instance include caches with odd names and 0 in all fields but flushes.
Clone Issues PRB1380186	Clone post upgrade issue with cleanup scripts	There seems to be an issue where cleanup scripts are getting deactivated and have a blank order field on the target instance if the target instance is upgraded as a part of the clone process.
Cloud Management Application PRB1379819	Metadata rules are not generating for new CMP template types	The rule_info_json is not getting seeded for new template types.	Introduce a new template type. Ingest the template. Generate the catalog for the template. Navigate to the sn_cmp_bp_rule_info table. Open the template resource block that is generated for this catalog. Notice that rule_info_json is empty, because metadata support for new template types is not working as expected.
Cloud Management Application PRB1379846	The default password after VM deployment does not work	Having multiple cloud variables of secure string type (masked) is not decrypting in MID Server scripts.
Cloud Management Application PRB1380675	The openstack _credentials table is missing a domain_id column for scoped authentication		Log in to an instance. Navigate to discovery credentials. Click New to create a credential. Select OpenStack. The domain_id should be available and mandatory in the forms. Without this attribute, the authentication token cannot be generated.
Cloud Management Application PRB1381344	Billing discovery picks up the incorrect MID Server when the current MID Server is invalidated		Log in to a domain-separated instance. Set up a MID Server on two different domains, with billing credentials and schedules in both domains. Log in to one domain and invalidate the MID Server. Run billing discovery in that domain. Expected behavior: The billing schedule should fail because there is no validated MID server. Actual behavior: The billing schedule tries to pick a MID Server from a different domain and gets stuck in processing.
Cloud Management Application PRB1385341	The 'Update Order Status' business rule runs slowly after the upgrade	After creating more than 20 Discovery schedules that run parallel to each other, the 'Update Order Status' business rule becomes slow.
Configuration Management Database (CMDB) PRB1380564	Previews do not show the accurate count of CIs	When users execute a preview against a large data set, the preview will show that only a few CIs were created in the cmdb_ci table.
Configuration Management Database (CMDB) PRB1380755	The IRE does not follow the settings in the IRE payload when merging items	The Identification and Reconciliation Engine (IRE) should respect settings, like updateWithoutDowngrade, in the IRE payload when merging items.
Configuration Management Database (CMDB) PRB1380768	An error is thrown if more than 1 entity contains lookup entities
Configuration Management Database (CMDB) PRB1380779	Audit processing creates a large and slow query when calculating for CMDB groups	When trying to calculate the total score for a CMDB health group, the audit processor will create a large query of all the audits on the cert_audit_result table, resulting in the compliance scheduled job taking a very long time.
Configuration Management Database (CMDB) PRB1380874	The full preview API does not honor the row limit passed in as a parameter		Create an import set with more than 100 rows. Call the preview API for the set with a row limit of 100. The API does not honor the limit. It processes all the records.
Configuration Management Database (CMDB) PRB1381079	Some relationships are missing in the relationship formatter
Configuration Management Database (CMDB) PRB1382504	When the most recent Discovery fields get updated, the sys_ updated_on field must also be updated	The sys_updated_on field needs to be updated because the CMDB Health staleness rules rely on that field.	Run an IRE payload over 2 duplicates, which will populate one of the duplicates' Duplication of field. On the duplicate with the populated Duplication of field, update any of the values within the CI. Expected behavior: The Duplication of field on the CI should be reset to empty. Actual behavior: The Duplication of field on the CI is not reset to empty.
Configuration Management Database (CMDB) PRB1382918	The IRE is not matching a valid sys_object_ source record with a native key	The IRE should match a valid sys_object_source record with a native key, even if there are other records with the same key but an invalid target sys_id.
Configuration Management Database (CMDB) PRB1383114	OpenStack Storage discovery fails with multiple relation errors	OpenStack Storage discovery fails with multiple relations errors between the cmdb_ci_vm_instance and cmdb_ci_openstack_datacenter tables.	Log in to an Orlando instance. Navigate to discovery schedules and run the OpenStack schedules. Run the discovery. Observe that it fails with an error.
Configuration Management Database (CMDB) PRB1384831	The Integration Studio APIs plugin needs to be changed to 'Published'	The IH-ETL Store app has a dependency on Integration Studio APIs. This needs to be published for admin users to install the app.
Configuration Management Database (CMDB) PRB1385449	The cmdb_inst_admin role needs to include the action_designer role	Many CMDB integrations are REST integrations, and users need the import_admin and action_desginer roles in order to use REST data sources. The cmdn_inst_admin role includes import_admin but not action_designer, so while working with REST integrations, users encounter access issues.
Configuration Management Database (CMDB) PRB1385927	The IRE throws a null pointer exception when reference items in the payload point to incomplete items	The issue occurs when an IRE payload has duplicate items and reference items. If one or more reference items have either 'Referenced' or 'referencedBy' (or both) pointing to an incomplete item, the IRE will throw a null pointer exception. The items do not have any criterion attribute nor source native key information.
Core Platform PRB1356209	Datastream JSON parser fails to parse JSON after multiple parsings have been done on previous pages	The following error appears: com.glide.transform.transformer. exceptions.InvalidStructure Exception: JsonStreamParser [868]: Unexpected character ':' after value.
Core Platform PRB1373850	Users receive an error when modifying the formatted amount in a currency2 field		Open any form that has a currency2 field. Enter any number that will be formatted with commas. For example, 1,001,234.45. Save the form. It will be formatted as 1,001,234.45. Try to modify the amount value when commas are present in the field. Expected behavior: The value should be saved without an error message. Actual behavior: The value is converted without commas, and users receive the error 'Invalid input, value set to 100123.45'.
Core Platform PRB1379419	The currency code list values on the platform form are not sorted in the correct order	The currency codes in the list for FX Currency2 fields on the platform form should be sorted with the default currency listed first.	In the workflow, open any form that has a currency2 field. Click the currency2 currency code list. Observe that the currency2 code list values are not in sorted order. The system default currency should be the first item in the list.
Core Platform PRB1380054	The condition using a fiscal period does not work since fiscal periods that are generated in the instance are becoming 'undefined'
Core Platform PRB1381307	Issues with the 'string' data type	After creating a transform of type 'Set Min/Max' for string fields, the RTE results come out as 'null' and the partial preview does not return any data.
Discovery PRB1371185	Slow query and unexpected results from the VmwareVm Correlator._resolve CredentiallessGuest() function while processing the VCenterVMsSensor sensor when the VM has a NULL ip_address
Discovery PRB1372949 KB0784533	The Horizontal Discovery Sensor consumes excessive memory with some horizontal discovery patterns and causes out of memory warnings	When horizontal discovery patterns are executed and they respond with considerably large response payloads, the associated sensor (Horizontal Discovery Sensor) consumes excessive memory and causes out of memory warnings on the instance. The payload processing is terminated by the instance, causing the discovery schedule to remain stuck in a processing state.	Refer to the listed KB article for details.
Discovery PRB1373190	The cloud resources count on the Discovery homepage is incorrect	Even though no service accounts are configured to discover cloud resources, the cloud resource count is non-zero. Additionally, when the system has other CMDB CI resources, the homepage takes a long time to load.
Discovery PRB1373912 KB0789884	The Test Account functionality in the Discovery Manager fails if the ECC Agent property 'mid.sa. ssh.port' is set	The Test Account functionality in the Discovery Manager fails during the creation of the cloud resource discovery schedule. It fails only when the ECC Agent property 'mid.sa.ssh.port' is set.	Refer to the listed KB article for details.
Discovery PRB1375040	Billing transformation is too slow and resource-intensive
Discovery PRB1380246	The GCP Pull events check box does not show up in the Cloud Discovery UI		Log in to the instance. Install patterns 52 or 55 version. Navigate to the homepage. Select Google provider from the list. Enter the schedule name. Expected behavior: The Pull events check box appears. Actual behavior: On the right side of the page, under service account details, the Pull events check box does not appear.
Discovery PRB1380423	A notification message is needed on the MID Server record to indicate that Discovery requires PowerShell v3.0 to function correctly	When running a MID Server with PowerShell version 2, there is no warning to notify the users that they are using an out-of-date version.
Discovery PRB1381624	A MID Server can only be mapped to one vCenter for event collection, multiple event collectors are not supported by a single MID		Create an event collector for a vCenter on a MID. Try to create another event collector for another vCenter on the same MID. Notice that it will throw an error saying 'MID Server already in use by another vCenter Context'.
Encryption/Cryptography PRB1381111	Some system profile mappings for new KMF exclusion files are missing	Admin users with the sn_kmf.admin role cannot find the corresponding system profiles for KMF exclusions on three tables: sys_kmf_module_key, sys_kmf_key_metadata, and sys_kmf_instance_key.
Encryption/Cryptography PRB1382064	Dot-walked platform encrypted fields are showing the encrypted value instead of plain text	On a form when the reference value changes, dot-walked platform encrypted fields in the reference value are showing the encrypted values instead of plain text.
Event Management PRB1377622	An error appears when trying to remove attached install base items from a case on Workspace	When users try to use the Remove UI action on the 'Affected install base items' related list, this error appears: 'Delete operation against 'sn_install_base_m2m_affected_install_base' from scope 'sn_csm_workspace' has been refused due to the table's cross-scope access policy'.	Open a case with install base items attached in its 'Affected install base items' related list. Open Agent Workspace as an admin. Open the above case, and navigate to 'Affected install base items'. Select the record of install bases. Click Remove. Expected behavior: The selected IB record should be deleted. Actual behavior: An error appears: 'Delete operation against 'sn_install_base_m2m_affected_install_base' from scope 'sn_csm_workspace' has been refused due to the table's cross-scope access policy'.
Event Management PRB1381633	The alert insight spinner is not disappearing and showing the number
Event Management PRB1385055	CMDB visualization is not working as expected	CMDB visualization will not work if there are loops in the graph.
Flow Designer PRB1357413 KB0758506	Flow actions are run multiple times after the 'Ask for Approval' action	Flow actions, such as integration actions and customized actions with PowerShell steps, are run multiple times after the 'Ask for Approval' action.	Create a Flow Designer flow and use the 'Ask for Approval' action. Make sure at least one valid user is the approver. Create a customized action with any Input/Output. Make sure you add a PowerShell step in the action. Add the customized action into the flow, right after the 'Ask for Approval' action. Publish and test the Flow Designer flow. Approve the generated approval. Monitor the ecc_queue records. There will be more than one ECC Queue record created by the PowerShell step.
Flow Designer PRB1374833	Users are unable to activate the f(x) button in 'Assign Subflow Outputs' in subflow actions		Navigate to Designer > Flow Designer. Open any editable subflow or create one. Ensure that there is an output; if not, add one. In the Actions section, add the flow logic 'Assign Subflow Outputs'. Add a new item. Select any output name from the list. In the Data field, click the f(x) button next to the input field. Expected behavior: The f(x) button opens a menu of available functions. Actual behavior: The f(x) button does nothing.
Flow Designer PRB1380449	Flow Designer flow allows duplicated triggers on the same plan ID	This problem can cause the flow to re-compile repeatedly, and users may encounter instance memory issues.	Create a flow. Add the trigger Created/Updated on the incident table. Add a log action and log any message. Activate the flow and see one new record in sys_flow_trigger_plan. Delete the trigger and save the flow. Add a new Run Once trigger. Activate the flow. Notice a new duplicate record in sys_flow_trigger_plan.
Flow Designer PRB1380830	Dynamic template fields are not enabled for some spokes in Orlando		Navigate to Flow Designer. Select any Create action, such as Create Contact. Enter values in all of the fields. Expected behavior: Dynamic templates should be displayed. Actual behavior: Dynamic templates are not displayed.
Flow Designer PRB1384261	CO templates in subflows are not working as expected	After choosing a CO template from the input 'Start from a template', the CO structure does not load on the form.
Flow Designer PRB1384342	The subflow using the For Each action step does not load and is stuck on 'Processing' after upgrading to New York	After upgrading to New York, the same subflow that used to work does not load and is stuck on 'Processing'. An error appears in the browser console: 'uncaught at fetchFlowDetailsFrom ServerSaga TypeError: Cannot read property 'type' of undefined'.
Flow Designer PRB1385314	When creating an input of type 'Table Name' for a subflow, the label of the input is changed to 'Table' automatically	After the label is changed to 'Table' automatically, if users try to rename the label to something else, all of the subflow inputs are cleared.	Create a subflow in Flow Designer. Under the Inputs & Outputs section, add an input with the following details: Label: Test Name: test (automatically populated according to the label you type) Type: Table Name Immediately when you select 'Table Name' as the type, the label will be automatically changed to 'Table'. If you try to rename the label from 'Table' to something else, it will clear all of the subflow inputs.
Forms and Fields PRB1377204	GlideForm API and ATF are unable to set the value on a glide_ encrypted text field where the size is 255 characters or less	If one user changes an encrypted value while another user is looking at the form during that update, they will see encrypted text populated into the form. If they save the record, they will lose the original plain text value for that field. For users with several encrypted fields on their forms, they are likely to lose data that are being updated concurrently by other users or script automation.	Activate the com.glide.encryption plugin. As an admin, set up encryption contexts. Add a field named 'u_enc' of type Encrypted Text to the incident table, and set the max value to 250. Open the console and set the frameset to gsft_main. Run this script: `g_form.setvalue("u_enc","test250");`. The field value is cleared to empty text because the displayValue variable is undefined. The script should apply the value variable, not the displayValue variable.
Forms and Fields PRB1381024	Dependent field choices are not loading in IE11 until the record is saved		Create the field 'u_sub_category' in the change_request form. Set it to be dependent upon the 'category' field. Create choices C and D for the category 'Software'. Create choices A and B for the category 'Other'. Create a 'Normal' change and open the form. Notice that the category is 'Other' by default. Click the sub category field and see two choices: A and B. Change the category to 'Software'. Notice that choice values in the sub category field still show A and B. However, ideally, the sub category choice values should be changed to C and D.
Forms and Fields PRB1382766	The currency code list values on the Workspace form are not sorted in the correct order	The currency codes in the list for FX Currency2 fields in Workspace should be sorted with the default currency first.	In workflow, open any form that has a currency2 field. Click the currency2 currency code list. Observe that the currency2 code list values are not in sorted order. The system default currency should be the first item in the list.
Guided App Creator PRB1381244	The Guided Application Creator sys_store_app record must be marked as private	The Guided Application Creator plugin should be marked as private. Currently, it is marked as private='false' when it should be private='true'.	Navigate to the sys_store_app table as a user with elevated privileges. Find the Guided Application Creator store application. View the record, then right-click in the header of the record and select Show XML. Notice that the Private field is marked as 'false' when it should be 'true'.
Human Resources Service Management PRB1378206	HR admin users are unable to create an SLA definition	The hradmin role used to inherit the ITIL role for a knowledge role, but now it does not.	Log in as a user with the hradmin role. Navigate to SLA Definitions. Click New. Notice that none of the fields show up on the page.
Human Resources Service Management PRB1378367 KB0793459	The Organization Chart widget times out in Employee Service Center and HR Portal		Refer to the listed KB article for details.
Human Resources Service Management PRB1379859	When doing an HR case transfer, email notifications may be incorrectly triggered twice after the transfer is initiated	Transferring a case in New York is sending duplicate group assignment notifications. This issue is due to the transfer case's Active field being set to false when it is created, but then immediately being updated to true.
Human Resources Service Management PRB1380068	The VA topics 'Benefits Overview' and 'New Hire Orientation' should be read-only	The VA topics 'Benefits Overview' and 'New Hire Orientation' should be read-only by default as per VA topic standards.	Navigate to Virtual Agent > Designer. Open the 'Benefits Overview' topic. Click Edit topic flow. This allows users to edit the topic, but default topics should be read-only. The same issue occurs with the 'New Hire Orientation' topic.
Human Resources Service Management PRB1381105	Two actions in Agent Assist are not available for HR agents	HR agents are unable to use the Knowledge results tab to access the attach, flag, and full view options. HR agents are also unable to use the Copy to clipboard functionality in response templates on HR Agent Workspace.	Install the HR Core and HR Agent Workspace plugins. As admin, open any case with response templates configured. Click the Response Template icon on Agent Assist. Observe that Copy to Clipboard is available to admin. Impersonate the user in the Assigned to field and navigate to the same HR case. Observe that Copy to Clipboard is not available to HR agents.
Human Resources Service Management PRB1381262	An organization chart stack overflow error occurs for circular hierarchies	The organization chart stack overflow error appears in a circular hierarchy when managers report to their own report and there is more than one report.
Human Resources Service Management PRB1382916	When the Lifecycle Events basic plugin is activated, but not the Enterprise plugin, flow activity types will not save	On instances where only the Lifecycle Events plugin is activated and Enterprise is not activated, users see an error when creating flow activities. This issue is observed in Orlando.	Activate HR Core and the Lifecycle Events plugin without demo data. Do not activate Enterprise plugin. Create an LE type. Switch to Classic View. Access the activity set and create an activity. The Activity form shows the Flow field for all activity types. Set the activity type as 'Flow' and pick any flow. The insert fails with the following error: 'Match not found, reset to original'.
Human Resources Service Management PRB1383097	The Assignable by field is empty for the new sn_businessroles.writer and sn_businessroles. reader roles	In the Business Roles plugin, the Assignable by field for the new sn_businessroles.writer and sn_businessroles.reader roles should list the sn_businessroles.admin role.
Human Resources Service Management PRB1384453	Interactions coming from pre-chat options can only be assigned to Employee Service Center admin		Install Employee Service Center, HR: Workspace, and HR: AWA (do not install HR: Virtual Agent). Create a chat and select a pre-chat option. Impersonate an agent and attempt to accept the chat record. Expected behavior: The agent is able to accept the chat record. Actual behavior: The agent cannot be assigned the interaction because it can only be read by ESC admin.
Import / Export PRB1381021	The sys_robust_import _set_ transformer table does not allow certain operations	Permissions need to change to allow update, create, and delete operations on all application scopes.
Incident Management PRB1382449 KB0811725	The Major Incident Management workbench does not work in IE11	The View Workbench UI action in the major incident is not working in IE11.	Open an instance using IE11. Open any of the major incidents. Open the developer tool console. Click View Workbench. Notice that a blank page is shown and a syntax error appears in the console.
Instance Data Replication feature PRB1375755	Serialization in IDR multiplies the size of the replication payload	Before data are sent, the instance serializes a replication entry, then serializes the replication payload, then serializes the payload envelope. Each of these steps makes the message bigger, doubling (or more) the message size with every step. At a certain point, the message becomes too large to handle.
Instance Data Replication feature PRB1384010	IDR metadata topics can get stuck if a producer set is deleted and another producer set with the same name is created		Create and activate a replication set on the producer. Create a replication set on the consumer and approve from the producer, but do not activate it. Delete the producer set. Recreate another producer set with the same name as the deleted set, using the existing entry_set. Request activation from the consumer set. The producer's metadata topic will be stuck.
IntegrationHub PRB1350269	The 'Get Lock State' flow should be an asynchronous call	From the Reset Password UI, the 'Get Lock State' flow is triggered synchronously. It should instead be an asynchronous call.	Log in to a New York instance. Run the Password Reset flow. Notice that the 'Get Lock State' flow is triggered synchronously, when it should be an asynchronous call.
IntegrationHub PRB1378192	Users are unable to paste more than 10K characters in the SOAP step's SOAP Envelope field		Open Flow Designer. Create an action with SOAP step. Try to paste more than 10k characters in the SOAP Envelope field.
IntegrationHub PRB1379989	ZBoot is displaying false errors when users download the IntegrationHub starter plugin	When the IntegrationHub starter plugin is installed during zboot, the zboot incorrectly displays errors for two files. These sys_choice files have been whitelisted to avoid the false errors.
IntegrationHub PRB1384997	SCCM usage metering is unable to retrieve data from a complex object		Install the SCCM Usage Metering spoke. Create connections and credentials. Create a flow with the 'Get Software Last Used Data' action and provide input as 'java.exe' or a filename. Add the For Each flow logic and drop the result set into For Each. Add a log inside the For Each flow logic and drop the pill from For Each. Run the flow. Expected behavior: Users should be able to retrieve the data from the result set. Actual behavior: For Each completes with 0 records, even though the JDBC step gave the output of the result set.
Knowledge Management PRB1377812	A facet request error is displayed when running a search in Knowledge Management	Running a search in Knowledge Management in Service Portal is not working due to failed facet requests.
Knowledge Management PRB1378352	Performance issues due to multiple queries running at the same time	While searching for knowledge articles, multiple slow database queries are being issued to the article can read/cannot read criteria sys_m2m tables.
Knowledge Management PRB1378685	Rating a knowledge article with a keyboard triggers a rating change for each arrow key command	Keyboard users sometimes receive error messages for having submitted too many KB ratings for the day, because ratings are submitted every time the user presses the arrow and tab keys.
Knowledge Management PRB1379279	Knowledge articles with knowledge blocks are not translated	When users try to translate a knowledge article with a knowledge block, an error occurs saying that the language of the original and translated knowledge blocks should be same, and that the record was not found.	Log in to an Orlando instance. Install knowledge blocks with demo data and a language plugin. Enable translations and set the property 'glide.knowman. translation.enable_translation_task' to true. Navigate to Knowledge block > Create new. Set the knowledge base as 'knowledge', and fill in the short description, article body and then publish. In the related link, click Translate to translate to a non-English language and publish the translated version. Navigate to Knowledge > Create new. Set the knowledge base as 'knowledge', and fill in the short description, add the created knowledge block to the article body and then publish the article. In the related link, click Translate. Click Create draft article. Expected behavior: A draft version of the article of the non-English language should be created. Actual behavior: The page shows an error message that says the language of the original and translated knowledge block should be the same. It also gives an info message saying that the record was not found.
Knowledge Management PRB1380834	ITIL users are not able to access IT knowledge bases
Language and Translations PRB1356651/PRB1384003	Added translation updates for 22 languages	See Activate a language for more information.
MID Server PRB1379319	On Linux, certain users are unable to run the MID Server as service	Starting with the Orlando release, the MID Server can be installed as service on Windows and assigned to non-admin users. However, after installing the service on Linux, the MID Server is still run by root.
Mobile (Classic) PRB1370121 KB0783135	When using Classic mobile app in iOS 13.1.3, users are unable to tap on string type fields where they freeze and are not editable until after a few clicks	Users are not able to tap on string type fields after upgrading to iOS 13.1.3. It works when using the arrows (up/down). This issue does not happen in Android.	Log in to the Classic mobile app. Navigate to Incident > Create New. Click the Short Description field or any string type field. Expected behavior: Users should be able to get focus on string fields like Short Description, and the fields should be editable. Actual behavior: Nothing happens when clicking in the string type field, even though other field types are working as expected.
Mobile Platform PRB1370203 KB0792610	Users with their timezone set to IST are unable to view the activity stream in the Agent mobile app	If users have their timezone set to IST, the activity stream on any applet does not appear and they receive the error: 'Could not load the document'.	Activate the IST timezone choice. Set ITIL users' timezone as IST. Log in to the mobile app as an ITIL user. Navigate to any incident. Navigate to the activity stream. No data is shown and an error message appears: 'Could not load the document'.
Mobile Platform PRB1381619	Push notifications are not working for apps on Blackberry		After enabling push notifications, notice that the notifications do not appear on Now Mobile or Agent for Blackberry.
Mobile Platform PRB1382177	Scrum team member and product owner persona's landing page distorts intermittently on iOS and errors out on Android
Mobile - Service Catalog PRB1381803	Cabrillo buttons are visible on some widgets in Classic Mobile or custom portal pages
Mobile Studio (non-classic) PRB1380736	Users should be able to request custom branding after failed or successful submissions from another app type	When users try to request custom branding after a failed or successful submission from another app type, the banner reappears with the dynamic client and app type values missing. Users should be able to request custom branding again without this issue.
Mobile Studio (non-classic) PRB1380737	The Close button on the success/fail banner does not work	When users click Close on the success/fail banner before it fades out, nothing happens. It should close the banner.
Mobile Studio (non-classic) PRB1380741	The blank cell in the Build column shows a 'Deploy from B2B Store' tooltip	The Build column should not have a tooltip.
Mobile Studio (non-classic) PRB1381287	The mandatory asterisk icon of the image upload field does not change color after uploading the file	The mandatory asterisk icon should change from red to black once an image is uploaded. It currently does not.
Mobile Studio (non-classic) PRB1381675	The instance relative URL should be renamed to 'Append Encoded Query'		Create a mobile app with the Guided Application Creator. Create a list with an embedded form or standalone form applet. Select a parameterized data item. Add an autofill parameter definition. Select an input type. The instance relative URL should be renamed to 'Append Encoded Query'.
Mobile Studio (non-classic) PRB1381707	Approved sub-prod instances cannot submit branding requests	The scoped app should check with the store to confirm whether the sub-prod instances are authorized to submit branding requests. If the sub-prod instance is not authorized, then the scoped app should display the following error message: 'This instance is not licensed to submit mobile branding requests.'
Mobile Studio (non-classic) PRB1382097	When opening the Mobile App Branding Setup form on a previous build using Firefox or Safari, users are prompted to enter their credentials		Log in to an instance as an admin user using either Safari or Firefox. Navigate to Request Branded App. Select a build from the build history. Notice you are prompted to enter your credentials, even though you have already logged in.
Mobile Studio (non-classic) PRB1383960	When updating the item view of an ITSM Mobile applet in Mobile Studio, the Table field in the corresponding sys_sg_item_view record is cleared		Navigate to Studio > ITSM Mobile > Mobile Studio > Applets > Active Critical Incidents. Check the Incidents Master Item View. Notice that the item view's Table field is cleared. When updating the item view of an ITSM mobile applet in Mobile Studio, the Table field in the corresponding sys_sg_item_view record should not be cleared.
Mobile Studio (non-classic) PRB1384201	The returned API status code values should be converted to integers	The API status code values are being returned as floated numbers, but need to be changed to integers.
Mobile Studio (non-classic) PRB1384237	Allow users to set theme colors
Outbound Messaging PRB1381789 KB0793652	Attachments drop in the MID Server while using the 'saveResponseBody AsAttachment()' function	This issue prevents the attachment from reaching its destination record, and generates the error 'Unable to save response body as attachment: Attachment is empty'.	Refer to the listed KB article for details.
Performance Analytics PRB1346839	The date on the Vendor dashboard does not support localization	The issue also occurs in dashboards for a single score with a monthly indicator.	Enable system localization. Navigate to Vendor Manager Workspace. Navigate to Vendor Home > Lists > All Vendors. Select one record and open it (for example, SAP). Expected behavior: The date should have the 'MSG' tag before it. Actual behavior: The date does not support localization.
Performance Analytics PRB1367854	Incorrect formatters configuration response	The default decimal precision should be 2, but currently there is no precision key in the formatter configuration. The error message is not correct when there is failure in chart generation. There should be no nulls in the message.
Performance Analytics PRB1377458	PA breakdown widgets do not appear in the PA widget list	PA breakdown widgets and pie/donut visualizations do not appear in the PA widget list when users try to add one to a landing page.
Performance Analytics PRB1377661	The bar chart renders differently in Safari when the widget size is not 'Auto'
Performance Analytics PRB1378184	Analytics Hub shows the Records section at the bottom when it is inspected in the browser developer tool	In Analytics Hub, if the Show Records button is not displayed, the list of records can still be accessed via inspection in the browser developer tool.
Performance Analytics PRB1380150	When users pass a UUID in a series API, they get a response with no score values and a 200 response code	A UUID with an invalid second breakdown element ID gives a series API response with NaN values. It should return a message with 'Invalid combination' or 'Invalid UUID'.
Performance Analytics PRB1380839	The Analytics Hub homepage is broken on IE11	The page is blank and in the console there is the following error: 'jQuery is undefined / Unable to get property PA of undefined or null reference'.
Performance Analytics PRB1382650	Mobile does not receive certain properties from V2 API	Mobile does not receive the show_chart_title, chart_title, or click_behaviors properties from V2 API. These properties were previously received as expected in V1.
Performance Analytics PRB1383945 KB0813118	Breakdowns are not followed when switching tabs or when a widget is far down on the page	Two scenarios have been identified where breakdowns are not followed: Breakdowns are not followed when switching between tabs. Breakdowns are not followed for charts that are positioned low on the page and that users have to scroll down to.	Refer to the listed KB article for details.
Persistence PRB1379308	Batch statements are no longer logged when they error	When an SQL error occurs during the execution of a batch statement, it is no longer properly logged in the statements. Instead, it logs the Java objects that hold the statements.
Platform Licensing PRB1378696	Change the pop-up message displayed to users when creating a custom table	The message should read 'ServiceNow recommends creating custom tables in scoped applications. To learn more about creating scoped applications, click here.'
Predictive Intelligence PRB1358025	The Predictive Intelligence landing page does not load properly		On a New York instance, install the plugin 'com.glide.platform_ml'. Navigate to the Predictive Intelligence homepage. Notice that the page does not load as expected and only shows the place holder text.
Predictive Intelligence PRB1378961	The Scheduler plugin needs to be upgraded to 1.2.0	This fix applies to on-premise instances only.
Predictive Intelligence PRB1379523	The sys_email table is not updated after the solution training fails or succeeds		Log in as an admin user. Train a classification and similarity solution. Navigate to sys_email.list. Expected behavior: An email record should exist for the training success or failure. For example: 'Solution <solution_name> training completed successfully'. Actual behavior: No record corresponding to the training success or failure exists.
Predictive Intelligence PRB1381842	Training fails when text and nominal fields are given as input and there are missing nominal values		Create a solution definition with a short description and one nominal column. Make sure that cross pollination occurs in this dataset. Train the solution. Expected behavior: Training is successful. Actual behavior: Training fails.
Predictive Intelligence PRB1381844	The number of model stats rows for Classification is incorrect in the trainer logs	For some classes in the trainer logs, the number of model stats rows for Classification does not match with the UI. The number of rows should be the same in the trainer logs and the UI.	Train a classification solution. Navigate to the trainer logs. Check the model stats and compare them with the UI. Expected behavior: The number of rows should match for all the classes. Actual behavior: For some classes, the number of rows does not match.
Predictive Intelligence PRB1381970	Auto-training does not work for existing CSM users after upgrading to Orlando	When Predictive Intelligence is installed, the auto-training scripts will be loaded because they are dependent on the main CSM plugins rather than their new ML plugins. Unless users install com.snc.csm_ml with Predictive Intelligence, which is optional, auto-training will not work.
Project Portfolio Management PRB1383067	The 3D view in the CIO roadmap does not show any data		Install the PPM Standard plugin with demo data. Navigate to the CIO Roadmap module. Expected behavior: The 3D view should display the database on the lane filter used in the configuration. Actual behavior: The 3D view in the CIO roadmap doesn't show any data.
Project Portfolio Management PRB1384673	The Planning Console is loading with an error for non-project users	When a non-project user opens the Planning Console, it loads with a red error at the top of the page.
Security Incident Response PRB1380666	Authentication validation for the Splunk Enterprise integration configuration tile is not working properly	No error message is displayed when Splunk API credentials were submitted, despite connectivity issues with MID server. The message is supposed to say 'Response from server was not received within maximum execution time. Please check connectivity and resubmit authentication information'.	Create a Splunk integration configuration with a valid MID Server and submit. Mimic a socket timeout exception in the MID Server ECC record. An error message will not be displayed on the configuration page and saves successfully.
Service Catalog PRB1378421	Multiple choice variables are not functioning as expected	The issue occurs when there are two multiple choice variables without 'None' options, and a script that clears the value of the second variable upon change of the first variable. In the UI, the second variable is cleared when this change is made. Internally, however, the onChange script is not triggered and the value of the second variable is held.
Service Catalog PRB1382497	In Orlando, when clicking the 'User Interface' link from the admin homepage in the platform UI, a blank page with only the title is displayed	In Orlando, when admin users click the 'User Interface' link on the admin homepage, a blank page with only the title is displayed. It does not show the Related Categories links. This issue is reproducible only in Orlando and it is working as expected in New York.
Service Mapping PRB1378850	The length of the Last Rejected Values field in the sm_ci_field_data table should be 4000	The length of the Last Rejected Values field in sm_ci_field_data table was not updated, and is still 40. The tooltips should also be updated.	Open the sm_ci_field_data table. Switch to table configuration. Check the length of the last_rejected_values field. Before the upgrade, the length was 40. After the upgrade, it should be 4000.
Service Mapping PRB1379372	The Technical Service filter should show both the table name and the table label	In Technical Service under Service Mapping, the table labels appear without the table name.	Navigate to Technical Service under Service Mapping. Click the New button. You can see the list of table labels for the table field.
Service Mapping PRB1379441	A tag-based service message appears on dynamic services	The message 'Wait until the system populates this new tag-based service or click Recalculate Service on the service form' appears on dynamic services.	Navigate to cmdb_ci_service. Create a dynamic service. Convert it to an application service. Open the map. Expected behavior: Users should not see the tag-based service message. Actual behavior: The tag-based service message appears.
Service Mapping PRB1379442	Users experience a tag-based service case sensitive issue with the tag key in the tag category	When users add a tag key to the tag category, there is a case sensitive validation. For example, users cannot add both 'APP' and 'app' to the tag category. This is due to missing service candidates. The issue also addresses the case sensitivity of the value. Two CIs with the same tag and values spelled the same but with different capitalization (for example, "Env":"Prod" / "Env":"prod") will be mapped into the same candidate and service. For more information, refer to Map application services using tags.
Service Owner Workspace PRB1375612	Changes are not applied when the time period is changed on the trend chart and report viewer		Navigate to Service Owner Workspace > Offering Record Offering Record > Trends. Click Availability metric. On the report viewer, change the time period from 'Last 7 days' to 'This year by month'. The time period changes should be reflected in the timeline, but they do not appear.
Service Owner Workspace PRB1380416	Agent Assist is shown by default when a change request is opened from the contextual sidebar	Declarative Action for Agent Assist defaults to all workspaces when the Workspace field is left empty.	Navigate to Service Owner Workspace and open a service record. From the contextual side bar, switch to Change Request. Open any change request in the Recent tab. Expected behavior: The default view for the contextual side bar should be 'Attachments' when the record is opened from the contextual sidebar. Actual behavior: Agent Assist is shown in the contextual side bar when the record is opened and Declarative Action for Agent Assist defaults to all workspaces when the Workspace field is blank.
Service Portal PRB1376360	The catalog UI policy with date selection/condition to run scripts is not working in Service Portal	Using the 'when to apply' criteria for a catalog UI policy that uses a 'date' variable and a script does not properly evaluate in Service Portal when the time settings are not 'yyyy-MM-dd' and 'HH:mm:ss'.
Service Portal PRB1377749	Service Portal route maps are not being cached	Service Portal route maps are not currently being cached, meaning that for every request using route maps, a database query is triggered. This causes performance issues.	Set a route map in Service Portal. Visit that URL multiple times. In the SQL Inspector, you will notice database queries to the route map table being performed.
Service Portal PRB1378693	The buttons for people listed in the Team section of the user profile page have unclear labels and are not part of the tab order	In the Team section on the user profile page in Service Portal, there is a list of people (managers, coworkers, or reports). This list is a set of buttons, but the button labels are only the initials of the referenced person and are not part of the tab order. Because the labels are initials rather than names, it is unclear who the button is referencing.
Service Portal PRB1379953	Fix issues with typeahead click results exceptions
Service Portal PRB1381787	Query Builder is getting truncated when exporting from portal widgets	In the data table widget filter, text after special symbols like '&' or '#' is getting ignored in the query condition. This issue results in incorrect export data or failed exports.	Create a filter from portal pages against any table, with the filter containing special characters like '&' or '#'. Export the table. The export data will be incorrect. The query build in the node logs shows it is getting truncated just before the characters '&' or '#'.
Service Portal PRB1382041	An error message is displayed in Service Portal after executing g_form.setSectionDisplay
Service Portal PRB1382085	The 'Open in platform' link is no longer available when editing widget instance options	If users add a widget to a page within the page designer, then click the edit icon to update the options, there is no context menu available on the window that appears.	Within the page designer, add a simple list widget to a page. Select the newly added widget. Click the edit icon to update the options. There is no context menu available in the upper left corner of the window that appears. As a result, users are unable to select the 'Open in platform' option to see the widget instance record.
Software Asset Management Professional PRB1377575	Allocation to clusters that do not have enough rights to license does not generate 'Rights needed by'	'Rights needed by' results are only generated in an unallocated pass, but RunUnallocatedPass does not handle the cluster correctly. The cache lookup fails because the key used is the physical device sys id, not the cluster sys id.
Software Asset Management Professional PRB1377590	An OAuth record is created even when creating an integration profile fails	OAuth records are being created even though the integration profile creation is not successful due to an error in the Analyze user activity from field.	Navigate to SaaS License > Create New Profile > Select a profile type. Enter values for Display name, Client id, Client secret, and Analyze user activity date past 60 days. Notice that the form shows an error message 'User activity can only be analyzed within 60 days of today'. Navigate to System OAuth > Application Registry. Search for a record name that contains the integration profile name. Expected behavior: If the integration profile creation is unsuccessful, no records are created. Actual behavior: OAuth records are created even though the integration profile creation is unsuccessful.
Software Asset Management Professional PRB1378615	CDS data changes from the lifecycle definition table are not propagated to the software model lifecycle	Content Data Service (CDS) data changes from the lifecycle definition table are not being applied to the software model lifecycle and the Content Active flag is set to NA by default.
Software Asset Management Professional PRB1378695 KB0794266	Salesforce integration does not save the last activity properly when the username and email are different	Salesforce integration does not save the last activity on the software subscriptions, leaving the field value blank instead of populating the field with the user's last login date.	Refer to the listed KB article for details.
Software Asset Management Professional PRB1380993	Inserting a software entitlement record fails for the license type 'Software Assurance' with the error 'Purchase rights not empty'	Users cannot save the alm_license record for a Microsoft model with the license type 'Software Assurance'. When users manually insert a software entitlement for specific PPNs, the purchased_rights field becomes read-only and therefore empty, and the form will not be saved with the error 'Purchased rights cannot be empty'.
Software Asset Management Professional PRB1381108	Reconciliation fails in the Suite Engine if suites had been inferred for non-licensable installs	Users will experience reconciliation failure after the instance is upgraded from Madrid (or older) to New York (or later) when they have suite components configured for non-licensable products. Failure occurs when the Suite Engine consumes software installs whose inferred suite is populated but the inferred suite level is set to 0.
Software Asset Management Professional PRB1382084 KB0814859	The job 'SAM - Import User Subscriptions' fails on the instance		Refer to the listed KB article for details.
Software Asset Management Professional PRB1385919	Access needs to be granted to the sn_webex_meetings _spoke_accounts table for users with the sam_integrator role	By granting access to the sn_webex_ meetings_spoke_accounts table for users with the sam_integrator role, those users are able to manage the email address associated with their SAM Webex integration.
Source Control Integration PRB1385847	Source Control operations via the MID Server give an exception in a Windows server	The same error is given when SSH protocol is used with the MID Server configuration.	Set up a Windows server or Windows VM to run the MID Server. On an Orlando instance, follow MID Server setup instructions. Launch Studio from the filter navigator. Create an application in Studio. Select Link to Source Control from the Source Control menu. Select https and enter the URL for the git repo. Check the MID Server check box and the MID Server name from the list. Select Credential and click Link to Source Control. Expected behavior: Clicking Link to Source Control should be successful. Actual behavior: The user receives the error 'The repo cannot be accessed. Check URL, username, and password, and confirm that the user has read, write, and create branch access'.
Store IRM Vendor Risk Management PRB1375493	Changes needed to make Vendor Core plugin work with the new version of VRM	Make changes to the Vendor Core plugin to allow the scoped app to delete vendor contacts. When the new vendor portal is active, the links to the old portal should be redirected to the new vendor portal.
Tables and Dictionary PRB1383590 KB0812487	New reparenting will leave orphaned records if the sys_class_name is 'null'	This issue may leave orphaned records in the sys_metadata table, impacting certain property settings. For the issue to occur, two conditions need to be present: A reparenting operation occurs on a table hierarchy to remove a table from the hierarchy to be a new base table. There are records in the current base table which have 'null' as the value in their sys_class_name field.	Refer to the listed KB article for details.
UI Builder PRB1377107	The Report/ Performance Analytics widget list does not show all the available reports and widgets in the configuration panel	The panel also does not show the placeholder text 'Search for a [input label]' above the reference input box. For example, 'Search for a Report' for items in the reports table for PAR visualization. In the reference input box, there should be a message that says 'Type to search...', but it only shows 'None(default)'.	Open a landing page in UI Builder. Add a visualization component to the landing page. Click the Report/Performance Analytics widget list in the configuration panel. The list should show all available widgets and reports and should filter them when the user begins typing. When the user removes the text, it should again show the full list of reports and widgets.
UI Builder PRB1377550 KB0793449	Deleting a custom component that was placed in a landing page breaks the page	When a custom component is deleted, if it was used in a landing page, the page will no longer load. This issue produces the error 'Uncaught TypeError: Cannot read property "current" of null'.	Build and deploy a custom component. Use that component inside a landing page. Verify the page works with the new component. Delete the component with the whole scope from sys_app. Open the same landing page that had the component in it. Notice the page no longer loads. The JavaScript console produces the error 'Cannot read property 'current' of null'.
UI Builder PRB1377756	The default scope of an application should be the same as the current workspace scope	For example, if the user selected a workspace that was in the ITSM Application app scope, like 'My ITSM Workspace', then the default scope should be ITSM Application.	Build and deploy a custom component. Use that component on a landing page. Verify it works properly. Delete the component (the whole scope from sys_app). Open the landing page that had the component on it. Expected behavior: The landing page loads. Actual behavior: The page does not load.
UI Builder PRB1378848	New landing pages will not open in UI Builder	After creating a landing page, clicking Open in UI Builder fails to load the new page and results in an error message.	Log in as a user with ITIL, UI_Builder and Workspace_admin roles. Install the Performance Analytics premium and HR Workspace plugins. Navigate to the landing pages. Click New. Complete the page with the new page title Set applicability = 'Specific Page' and applicable page registry = 'HR Workspace'. Save the page. Click Open in UI Builder. Expected behavior: The new page opens in UI Builder to add visualization components. Actual behavior: The page fails to open showing error message 'Cannot find page 9b059d51db750010928b178b689619fb. Click here to navigate to workspace 6c8d4c7f5364330094fbddeeff7b125f'.
UI Builder PRB1378861	Users with the ui_builder _admin role are not able to edit landing page contents	The landing page opens in the UI Builder, but ui_builder_admin users are not able to add or edit contents to the page.
UI Builder PRB1380295	In the visualization component, deleting the Report or PA Widget removes the list from the configuration panel in UI Builder
UI Builder PRB1383148	The Open in UI Builder button appears regardless of the application scope	Despite a difference in the application scope, the Open in UI Builder button is present in the page header. Users usually need to be in the correct application scope in order to open pages in the UI Builder.	Navigate to UX Custom Content Extensions. Open any landing page that has a different application scope from your current application scope. Expected behavior: A warning message appears and there is no UI action button for opening the page in the UI Builder. Actual behavior: Despite the difference in the application scope, the Open in UI Builder button appears in the page header. Clicking the button will open the UI Builder.
UI Builder PRB1384885	Custom pages in HR Workspace show a page not found error	After upgrading to Orlando, an error appears when trying to open a custom landing page in the UI Builder.	Log in to a New York instance. Download HR Workspace. Create a landing page by navigating to sys_ux_custom_content_root_elem. Upgrade the instance to Orlando. Navigate to the list of landing pages and open the custom landing page created in Step 3. Click Enable for UI Builder. Click Open in UI Builder. Expected behavior: The user should see the empty page loaded in UI Builder. Actual behavior: The user receives a page not found error.
Update Sets PRB1374039	Committing an update set that does not alter the type of field can cause the field's DB type to change	Some queries for non_guid values in reference/document_id fields fail when the field is converted from data_type char(32) to varchar(32). This is due to padding spaces inserted for the char data_type.
Upgrade Engine Issues PRB1374595	The upgrade monitor shows a 'Pending' screen when performing the table rotation after the upgrade	After upgrading from New York to Orlando, the upgrade monitor page changes to a 'Pending' page during the completion phase. It should instead switch to the summary page.
Upgrade Engine Issues PRB1377921	The bundle upgrade fails to upgrade all scoped apps	Not all expected changes are being applied during the Cloud Insights upgrade in Orlando. Compared to the upgrade history for individual app upgrades in New York, the total number of changes applied in Orlando is only 1, as opposed to 13 on a New York instance.
Upgrade Engine Issues PRB1378886	Auto-resolving app dependencies are not installing the latest version	This issue occurs if the user installs an app that is dependent on the latest version of another app. If the latest version of the app is not available, the installation fails with an error. For example, App A depends on App B version 2.0.0, and App B version 1.0.0 is currently installed on the instance. When the user activates App A, App B must be upgraded to version 2.0.0 to satisfy the dependency.
Upgrade Engine Issues PRB1385904 KB0813897	Cannot use the 'Revert to Base System' option for skipped records after upgrading to New York		Refer to the listed KB article for details.
Usage Analytics PRB1371231	Some usage definitions are failing to generate report records	The usage definitions are failing to generate the correct count and failing to report data back to the central instance.
UX Framework PRB1377653	In script includes, when extendsObject is used, it is not showing the link to show reference for the script name
VA-Conversation Server PRB1381055	The transcript is incorrectly labeling Virtual Agent	The transcript is incorrectly labeling the Virtual Agent as 'guest'.	Start the VA client. Initiate the Provide Feedback topic. Inspect the interaction for the transcript. It will incorrectly label the Virtual Agent as 'guest'.
VA-Conversation Server PRB1381933	General performance improvements for the Virtual Agent server
VA-Conversation Server PRB1383541	Chatbot installation does not work if the data policy prevents the creation of a virtual.agent user	In Orlando, chatbot installation does not work if the data policy on the sys_user table prevents virtual.agent user creation. No errors are logged when VA is started with the virtual.agent user missing.	Log in to an Orlando instance. Add a data policy to the sys_user table, which makes manager and location mandatory. Install the chatbot plugin. Run the VA client. A blank screen loads due to the virtual.agent user not being added and the manager and location fields are blank.
VA-Designer PRB1381578	Using the Virtual_Agent _Admin role does not allow users to edit topics	When users with the Virtual_Agent_Admin role try to edit a topic in Virtual Agent, they receive the error message: 'Prebuilt topics are read-only. To customize for your own use, please first duplicate it.'	Install Virtual Agent. Create or update a user with the Virtual_Agent_Admin role. Impersonate that user. Create a topic in VA. Expected behavior: The user can edit the topic. Actual behavior: The user is unable to edit the topic and receives an error.
VA-Designer PRB1381722	Users can add a topic block to other topic blocks when using the table view		Create a topic block. Switch to the table view. Add a new node and select a topic block. Expected behavior: The topic block is not visible, which is the same as the canvas view. Actual behavior: Users can add the topic block from this view.
Virtual Agent for ITSM PRB1379346	The Topic Blocks plugin help link is not working	The ITSM VA Topic Blocks plugin help link redirects users to an error page instead of the documentation site.	Log in to an instance. Navigate to plugins. Click the Service Management Virtual Agent Topic Blocks plugin help link. The help link is redirecting to an 'Oops, that link didn't work.' page instead of the Virtual Agent documentation.
Virtual Agent Platform PRB1371355 KB0793230	The embedded Virtual Agent web client page does not work in Internet Explorer 11	The Virtual Agent communication page embedded URL sn_va_web_ client_ app_embed.do does not load properly in IE 11 and displays a blank page. For more information, refer to Virtual Agent release notes.	Activate the Glide Virtual Agent plugin. Open the instance from IE and another browser, such as Chrome. Test the embedded URL /sn_va_web_client_app_embed.do for Virtual Agent in Chrome. Test the same URL in IE. Notice the message 'Please type your request' appears on the top of the agent communication page, hiding all the conversation history.
Virtual Agent Platform PRB1373282	Additional task method calls are adding latency to simple conversation operations	After upgrading from New York, there is 1 more operation in Orlando which incurs multiple task/topic initializations and conversation persist calls.
Virtual Agent Platform PRB1378881	Virtual Agent chat is not translating properly		Log in to an instance as an admin user. Open Agent Workspace and set the availability status to Available. Open the instance in a different browser. Change the language to German using the language widget in the lower right corner of the page. Click the chat menu link in the top menu. Complete the pre-chat information and click Submit. As the admin user, accept the chat. Click End Chat and confirm by clicking OK. Switch to the web client. Notice that the survey has not been translated.
Virtual Agent Platform PRB1379532	The NLU PA Dashboard shows the incorrect calculation of the total prediction data	The calculation of total prediction data is not equal to 100%. In some cases, the dashboard shows numerical data which is incorrect and causes the graph total percentage results to be incorrect.	Create an NLU model with some proper data, like a reservation system (Book intent, Cancel intent). Integrate the model with the VA designer. Create and publish 2 topics, 'Book' and 'Cancel'. Open web app client. Search the exact matches of utterances for the correct prediction. The intent is fetched and the topic is shown. Search using the incorrect utterances, which shows the text 'I am sorry but I didn't understand your request.' Find common utterances present in both intents, which provides a list option to select any topic. Select one topic. Have all configured predictions ready and run the scheduler job. Open the open_nlu_predict_intent_feedback_list.do table and view the results based on: Shown: false Selected: false Auto-selected: false Users should find that Prediction Confidence is empty. However, in some cases it has incorrect numerical data.
Virtual Agent Platform PRB1381877	The MessageSender. getVaInfo() method is not utilizing the cached VA user	After starting a conversation and executing topic discovery, MessageSender.getVaInfo() will demonstrate latency as it does not utilize the cached VA user.
Virtual Agent Platform PRB1385303	Inconsistency with card templates	Users are experiencing inconsistencies while implementing card templates. When card templates are invoked from flows defined in the Global scope, the card is rendered. However, the same card template used from the application scope results in an error.	Create a flow from any application scope. Add a script output node. Write a script to render the template using vaSystem.renderCard(<<template name>>, <<JSON Data>>). Any predefined template can be used from the sys_cs_adapter_card_template table. Preview the flow. Observe the logs when the script node is evaluated, which results in an error.
Virtual Agent Platform PRB1386954	The job that closes idle chats is causing errors after upgrading to Orlando if the chat conversations are created before the upgrade	After the upgrade, the timer job attempting to close idle conversations will error out if the conversations are old and have the ConnectChatSession.creationTime field in the context due to a reflection error.
Visualizations PRB1365086	'Group by' is not applied for the list visualization		Install the 'com.snc.pa.analytics_center' plugin. Open the Analytics Center tab in /workspace. Ask 'all incidents grouped by number as list'. Expected behavior: The list should be grouped by the number field. Actual behavior: The list is not grouped.
Walk-Up Experience PRB1378926	When the Away check box is enabled, the webpage shows the 'Away' message but the mobile shows the 'Closed' message	The walk-up location on mobile should display the 'Away' message in the notes, instead of the 'Closed' message. It should show the 'Away' message when the away flag is set to true, but the location is open in the schedule. If a walk-up location is both closed and away, it should display the 'Closed' message.	Enable the Now Mobile app. Enable the Walk-up Experience application. Activate a location and ensure the schedule is set so location is open. Set the Away check box on the walk-up location record to true. On the mobile device, observe that the 'Closed' message displays instead of the 'Away' message.

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Orlando Patch 1

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Orlando Patch 1

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