Sidebar release notes
-
- UpdatedAug 1, 2024
- 1 minute read
- Xanadu
- Release Notes and Upgrades
The ServiceNow® Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Xanadu release.
Sidebar highlights for the Xanadu release
- In addition to individual users, you can now add user groups to Sidebar discussions.
- Use Sidebar on the Mobile Platform if you're an agent.
- Create Sidebar discussions on all record types, and not just on interaction and task-based records.
- Use different expert finder services depending on where Sidebar is accessed from.
- Generate a chat summarization by using a quick action.
See Sidebar for more information.
Important:
Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Xanadu release
- Add user groups to Sidebar discussions
- In addition to individual users, you can now add user groups to Sidebar discussions.
- Use Sidebar on Mobile Platform for agents
- If you're an agent, use Sidebar, which is now available on the Mobile Platform.
- Create Sidebar discussions on all record types
- Create Sidebar discussions on all record types, and not just on interaction and task-based records.
- Use different expert finder services in Sidebar
- Use different expert finder services depending on where you access Sidebar from.
- Use the chat summarization quick action
- Generate a chat summarization by using a quick action.
Activation information
Install Sidebar by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.