The ServiceNow® Creator Studio product is a guided application development experience that enables business process experts to create request-based applications without the barriers of traditional low-code development. Creator Studio was enhanced and updated in the Xanadu release.

Creator Studio highlights for the Xanadu release

  • Associate a topic with a form to appear in Employee Center
  • Use questions as automation triggers
  • Add dynamic behavior to forms based on user responses
  • Implement custom activities for automated playbooks
  • Automate sending emails in a process
  • Add question sets curated by your admin to a form

See Creator Studio for more information.

Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Xanadu release

Associate a topic with a form
You can now add a topic to the settings for a form, enabling users to browse forms by their related topics.
Dynamic behavior for forms
As of Creator Studio version 26.2.1, you can add dynamic updates to forms and their questions based on how users answer questions. For example, you can define a question to appear based on the answer to another question. See the Accessibility section of these release notes for accessibility details.
Define custom activities for use in automations
As of Creator Studio version 26.2.1, administrators can define custom activities on the ServiceNow AI Platform to use in automations when building apps in Creator Studio.
Interact with sample records within Creator Studio
As of Creator Studio version 26.2.1, app creators can now see how records generated by Creator Studio apps will appear by previewing and interacting with a sample record on the Form submissions tab. Selecting a record in the app's workspace opens it in a new tab within the app in Creator Studio.
Use questions as process triggers
You can now select one of the published questions from the app's form as a trigger for its process. For example, if a user selects "blue" as the reply about their favorite color on the app's form, you can specify "blue" as the trigger for an automated process.
New send email activity in automations
When you create a process, you can now have your app's automation automatically send an email when specified conditions are met.
Add curated questions to a form using question sets
When creating forms, developers can now select from preconfigured question sets, enabling them to select curated questions without worrying about the details. Admins create question sets on the ServiceNow AI Platform, and question sets can't be edited in Creator Studio.

UI changes

Improved navigation of form settings
As of Creator Studio version 26.2.1, the form settings modal has improved usability in the following ways:
  • A new Apply button that appears when users select categories, topics, and user access provides a more intuitive way of saving changes and returning to the previous page in the modal.
  • The Save button now automatically closes the modal when you select it after changing a form settings value.
  • When you save changes to the properties for a question, the Question details panel now stays open and the question on the form stays highlighted, enabling you to keep working on the question without reopening the panel.
View filtered number of apps on home page
A new counter quickly shows you how many apps exist for the All apps, Your apps, and Shared with you filters on the Creator Studio home page.
Streamlined app preview page
As of Creator Studio version 26.2.1, the preview that appears when you create or open an app has updated styling.

Changed in this release

Better performance for reference-based form questions
The selection of a table for reference-based form questions has been improved. For example Record choices or Multi-select questions.

Activation information

Install Creator Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

You must have the App Engine Enterprise license to use Creator Studio.

Accessibility information

As of Creator Studio version 26.2.1, the following enhancements were made for accessibility:
  • To ensure that users know if a question has dynamic behavior without opening the side panel, questions within the form canvas are tagged.
    • For sighted users, the tag is an icon.
    • For screen reader users, the corresponding ARIA tags indicate the same information on the focusable element.
  • Navigating between tabs on the app settings modal no longer selects the close (X) button.

Related ServiceNow applications and features

App Engine Management Center
Track and manage your Creator Studio requests, deployments, applications, and collaborative developers using App Engine Management Center (AEMC).
App Engine Studio
Open Creator Studio apps in AES to build more custom experiences, such as email notifications and additional security.
Catalog Builder
Create or edit a catalog item using a visual and guided experience.
Form Builder
Visually create, configure, and customize the different form views for your users using the form editor in Form Builder.
Workflow Studio
Integrate workflow authoring, configuring, and monitoring into a single-page experience.
Workspace
Address customer requests and issues in a workspace, which provides a suite of tools where agents, case managers, help desk professionals, and managers work with tools to resolve customer needs.