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    Home Orlando Release Notes Orlando release notes Learn about Orlando Release notes for upgrading from New York Features and changes by product Mobile platform release notes

    Mobile platform release notes

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    • Share this page

    Mobile platform release notes

    ServiceNow® Mobile product enhancements and updates in the Orlando release.

    New in the Orlando release

    Create a contextual link to virtual agent
    Use a contextual link to pass relevant information to virtual agent about the current request. For example, when a user requests help from a virtual agent from an incident form, this contextual link could provide information from that incident to virtual agent. This information can help to better support the user or direct a user to the best support flow.
    Configure an embedded list for a form applet
    Use embedded lists to display lists of related information in an easily accessible form segment rather than having your users navigate away to a related list. For example, you can include an embedded list for the Task SLA table, showing the Task SLA records associated with the incident record shown on the form.
    Hide empty UI Sections
    To hide a UI section when there is no content to display, administrators can use the Hide when empty field on UI Section forms.
    Mobile application management integration
    Use Microsoft Intune or Blackberry Dynamics to secure and protect sensitive information in mobile applications, even in cases where customers use their own mobile devices.
    Mobile branding
    Use themes and custom branding to give your customers and employees mobile applications with your unique company identity.
    • Customize mobile apps with your unique company identity by requesting branded versions of ServiceNow apps.
    • Use mobile themes to change the color scheme of your mobile applications. The colors for elements such as headers, links, buttons, and icons can be controlled using themes.
    Configure an input for multiple scans
    Enable your users to scan several barcodes sequentially. Users can scan barcodes without leaving the scanning interface when you configure a grouped input. You can configure grouped inputs on buttons to accept multiple barcode scans.
    Navigation to applet launcher

    Ability to launch an applet launcher from any screen within an application. The applet launcher was previously accessed only in the first screen of a tab.

    Dashboards for mobile

    Use a mobile dashboard to display data in graphical format. Adding reports and Performance Analytics widgets helps users more easily identify trends and turning points through indicator scores and visual representation.

    The following visualizations are supported for the Orlando release:
    • Performance Analytics widget on single score. Relevant for reporting on KPIs and metrics.
    • Reporting on score (single score) and time series charts (area, line, spline, step line) to show the current state of instance data.
    Mobile Device Management (MDM) configuration for authentication page browser

    Administrators can define different default browsers to open a mobile application’s authentication page. This option enables you to use either the devices' in-app browser and/or external browsers.

    Mobile photo search
    Configure photo search to give your users the ability to perform image-based searches using the objects around them.
    Mobile analytics
    Monitor key performance indicators for users who access your instance through ServiceNow mobile applications. You can use an interactive analytics dashboard to generate custom reports on KPIs such as the percentage of users who close tasks through the app and the length of time it takes them. You can also break down data by criteria like operating system and geographic location.

    Changed in this release

    Mobile attachment configuration in Studio
    Add, remove, rename, and view attachments in your mobile form applets. You can enable attachments on a mobile form by checking the Show attachment list check box found on the in form configuration tab in Studio.
    Applet date format configuration in Studio
    Administrators can select between two date formats when adding date fields to applets within Studio.
    • Date Format displays the date value. The formatting for the date depends on your instances configuration.
    • Time Difference Format displays the date as a period relative to the current date, for example, 5 days ago.
    Each date field added to the applet can be configured independently.
    Improved list navigation options
    Configure a list applet to navigate to screens other than form screens. Users can tap on a list item and navigate to another list, or any other screen type, as configured by the administrator.
    Hide applet name in screen header
    You can choose not to show the applet name in the screen header by selecting the Hide screen name option in the applet record. This is useful if, for example, if the text already appears in the header name or if it does not provide any value to the user.
    Dynamic naming convention for applet launcher header
    Configure the user name display in the applet launcher header to be either just the first name, just the last name, or the full name. This is especially useful to prevent names being cropped or to create formal or informal greetings.
    Quick Action configuration in Studio
    Administrators can now configure quick actions to applet launchers within Studio.
    Group List applet configuration in Studio
    Administrators can create grouped list applets within Studio
    Hide filter option configuration in Studio
    Use the Hide filter property to control whether your users can access the filter function in list applets. This option is now configurable within Studio.
    Select a pin color for your map applets
    Use the color picker to select a color for your map applet pins.
    Client UI improvements
    • For iOS, all action menus in mobile apps open as an action sheet from the bottom of the screen.
    • For iOS, a More button appears to show additional segments on a form when there are more than five segments
    • A More button opens a menu containing actions for swipe actions that contain more than three options.
    • Actions in the quick actions button and activity stream actions support icons.
    • Administrators can configure applets without titles.
    • Administrators can configure screens to direct to an applet launcher.
    • Administrators can configure forms to hide empty sections.
    • Dynamic names for applet launchers are no longer limited to only the full name for the current user.
    • New Icons and Patterns available for applets
    Global search configuration in Studio
    Administrators can enable and configure global search for an applet launcher in Studio.

    Activation information

    Depending on your device, go to the iTunes Store or the Google Play store and search for ServiceNow to download the native mobile applications. For more information, see Mobile configuration and navigation.

    Related ServiceNow products

    Now Mobile app
    Let your employees submit incidents and requests, manage their assets, and access company resources anywhere using the Now Mobile app.
    Now Mobile for HR Service Delivery
    Enable your employees to submit HR requests, complete employee to-dos, chat with agents, and more using the new Now Mobile application for HR Service Delivery.
    Agent mobile app
    Manage incidents, collaborate with your team, respond to approval requests, access the knowledge base, and receive push notifications all on the go with your mobile device.
    Virtual Agent
    Use Virtual Agent to provide message-based user assistance from your mobile app. Virtual Agent is a conversational bot platform that provides user assistance through conversations within a messaging interface. With Virtual Agent, you can build bots and design bot conversations that help your users quickly obtain information, make decisions, and perform common work tasks.
    Guided application creator
    Create an application quickly and easily in Guided Application Creator.
    Mobile experience for Approvals
    Approve catalog requests, requested items, or change requests from anywhere using the ServiceNow Agent application.
    Mobile Experience for Security Incident Response
    View, edit, and assign your most current and critical SIR security incidents and response tasks from your mobile device.
    Mobile experience for Vulnerability Response
    Access the VR application on your instance directly from your mobile device.
    Mobile experience for Customer Service Management
    Manage customer service cases anywhere using the Customer Service Management mobile application. Stay connected and access information in real time to complete tasks quickly.
    Mobile experience for Event Management
    Manage Event Management alerts and business services from anywhere, using the Event Management mobile application.
    Mobile experience for Field Service Management
    Manage your field service tasks from anywhere using the Field Service mobile application. You can also access task information and complete tasks in locations where your mobile device is not connected to the internet.
    Mobile experience for Governance, Risk, and Compliance
    Manage your work, task assignments, requests, approvals, and other follow-up actions for GRC applications directly from your mobile device. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services.
    Mobile experience for Incident Management
    Manage incident tasks anywhere using the Incidents mobile application, which enables you to stay connected and access information in real time to complete tasks quickly.
    • Project Status Report app release notes

      ServiceNow® Project Status Report application enhancements and updates in the Orlando release.

    • Now Support release notes

      ServiceNow® Now Support is a new application in the Orlando release.

    Tags:

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    Release version
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      Mobile platform release notes

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Mobile platform release notes

      ServiceNow® Mobile product enhancements and updates in the Orlando release.

      New in the Orlando release

      Create a contextual link to virtual agent
      Use a contextual link to pass relevant information to virtual agent about the current request. For example, when a user requests help from a virtual agent from an incident form, this contextual link could provide information from that incident to virtual agent. This information can help to better support the user or direct a user to the best support flow.
      Configure an embedded list for a form applet
      Use embedded lists to display lists of related information in an easily accessible form segment rather than having your users navigate away to a related list. For example, you can include an embedded list for the Task SLA table, showing the Task SLA records associated with the incident record shown on the form.
      Hide empty UI Sections
      To hide a UI section when there is no content to display, administrators can use the Hide when empty field on UI Section forms.
      Mobile application management integration
      Use Microsoft Intune or Blackberry Dynamics to secure and protect sensitive information in mobile applications, even in cases where customers use their own mobile devices.
      Mobile branding
      Use themes and custom branding to give your customers and employees mobile applications with your unique company identity.
      • Customize mobile apps with your unique company identity by requesting branded versions of ServiceNow apps.
      • Use mobile themes to change the color scheme of your mobile applications. The colors for elements such as headers, links, buttons, and icons can be controlled using themes.
      Configure an input for multiple scans
      Enable your users to scan several barcodes sequentially. Users can scan barcodes without leaving the scanning interface when you configure a grouped input. You can configure grouped inputs on buttons to accept multiple barcode scans.
      Navigation to applet launcher

      Ability to launch an applet launcher from any screen within an application. The applet launcher was previously accessed only in the first screen of a tab.

      Dashboards for mobile

      Use a mobile dashboard to display data in graphical format. Adding reports and Performance Analytics widgets helps users more easily identify trends and turning points through indicator scores and visual representation.

      The following visualizations are supported for the Orlando release:
      • Performance Analytics widget on single score. Relevant for reporting on KPIs and metrics.
      • Reporting on score (single score) and time series charts (area, line, spline, step line) to show the current state of instance data.
      Mobile Device Management (MDM) configuration for authentication page browser

      Administrators can define different default browsers to open a mobile application’s authentication page. This option enables you to use either the devices' in-app browser and/or external browsers.

      Mobile photo search
      Configure photo search to give your users the ability to perform image-based searches using the objects around them.
      Mobile analytics
      Monitor key performance indicators for users who access your instance through ServiceNow mobile applications. You can use an interactive analytics dashboard to generate custom reports on KPIs such as the percentage of users who close tasks through the app and the length of time it takes them. You can also break down data by criteria like operating system and geographic location.

      Changed in this release

      Mobile attachment configuration in Studio
      Add, remove, rename, and view attachments in your mobile form applets. You can enable attachments on a mobile form by checking the Show attachment list check box found on the in form configuration tab in Studio.
      Applet date format configuration in Studio
      Administrators can select between two date formats when adding date fields to applets within Studio.
      • Date Format displays the date value. The formatting for the date depends on your instances configuration.
      • Time Difference Format displays the date as a period relative to the current date, for example, 5 days ago.
      Each date field added to the applet can be configured independently.
      Improved list navigation options
      Configure a list applet to navigate to screens other than form screens. Users can tap on a list item and navigate to another list, or any other screen type, as configured by the administrator.
      Hide applet name in screen header
      You can choose not to show the applet name in the screen header by selecting the Hide screen name option in the applet record. This is useful if, for example, if the text already appears in the header name or if it does not provide any value to the user.
      Dynamic naming convention for applet launcher header
      Configure the user name display in the applet launcher header to be either just the first name, just the last name, or the full name. This is especially useful to prevent names being cropped or to create formal or informal greetings.
      Quick Action configuration in Studio
      Administrators can now configure quick actions to applet launchers within Studio.
      Group List applet configuration in Studio
      Administrators can create grouped list applets within Studio
      Hide filter option configuration in Studio
      Use the Hide filter property to control whether your users can access the filter function in list applets. This option is now configurable within Studio.
      Select a pin color for your map applets
      Use the color picker to select a color for your map applet pins.
      Client UI improvements
      • For iOS, all action menus in mobile apps open as an action sheet from the bottom of the screen.
      • For iOS, a More button appears to show additional segments on a form when there are more than five segments
      • A More button opens a menu containing actions for swipe actions that contain more than three options.
      • Actions in the quick actions button and activity stream actions support icons.
      • Administrators can configure applets without titles.
      • Administrators can configure screens to direct to an applet launcher.
      • Administrators can configure forms to hide empty sections.
      • Dynamic names for applet launchers are no longer limited to only the full name for the current user.
      • New Icons and Patterns available for applets
      Global search configuration in Studio
      Administrators can enable and configure global search for an applet launcher in Studio.

      Activation information

      Depending on your device, go to the iTunes Store or the Google Play store and search for ServiceNow to download the native mobile applications. For more information, see Mobile configuration and navigation.

      Related ServiceNow products

      Now Mobile app
      Let your employees submit incidents and requests, manage their assets, and access company resources anywhere using the Now Mobile app.
      Now Mobile for HR Service Delivery
      Enable your employees to submit HR requests, complete employee to-dos, chat with agents, and more using the new Now Mobile application for HR Service Delivery.
      Agent mobile app
      Manage incidents, collaborate with your team, respond to approval requests, access the knowledge base, and receive push notifications all on the go with your mobile device.
      Virtual Agent
      Use Virtual Agent to provide message-based user assistance from your mobile app. Virtual Agent is a conversational bot platform that provides user assistance through conversations within a messaging interface. With Virtual Agent, you can build bots and design bot conversations that help your users quickly obtain information, make decisions, and perform common work tasks.
      Guided application creator
      Create an application quickly and easily in Guided Application Creator.
      Mobile experience for Approvals
      Approve catalog requests, requested items, or change requests from anywhere using the ServiceNow Agent application.
      Mobile Experience for Security Incident Response
      View, edit, and assign your most current and critical SIR security incidents and response tasks from your mobile device.
      Mobile experience for Vulnerability Response
      Access the VR application on your instance directly from your mobile device.
      Mobile experience for Customer Service Management
      Manage customer service cases anywhere using the Customer Service Management mobile application. Stay connected and access information in real time to complete tasks quickly.
      Mobile experience for Event Management
      Manage Event Management alerts and business services from anywhere, using the Event Management mobile application.
      Mobile experience for Field Service Management
      Manage your field service tasks from anywhere using the Field Service mobile application. You can also access task information and complete tasks in locations where your mobile device is not connected to the internet.
      Mobile experience for Governance, Risk, and Compliance
      Manage your work, task assignments, requests, approvals, and other follow-up actions for GRC applications directly from your mobile device. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services.
      Mobile experience for Incident Management
      Manage incident tasks anywhere using the Incidents mobile application, which enables you to stay connected and access information in real time to complete tasks quickly.
      • Project Status Report app release notes

        ServiceNow® Project Status Report application enhancements and updates in the Orlando release.

      • Now Support release notes

        ServiceNow® Now Support is a new application in the Orlando release.

      Tags:

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