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Mobile platform release notes

ServiceNow® Mobile product enhancements and updates in the Orlando release.

New in the Orlando release

Create a contextual link to virtual agent

Use a contextual link to pass relevant information to virtual agent about the current request. For example, when a user requests help from a virtual agent from an incident form, this contextual link could provide information from that incident to virtual agent. This information can help to better support the user or direct a user to the best support flow.

Configure an embedded list for a form applet

Use embedded lists to display lists of related information in an easily accessible form segment rather than having your users navigate away to a related list. For example, you can include an embedded list for the Task SLA table, showing the Task SLA records associated with the incident record shown on the form.

Hide empty UI Sections

To hide a UI section when there is no content to display, administrators can use the Hide when empty field on UI Section forms.

Mobile application management integration

Use Microsoft Intune or Blackberry Dynamics to secure and protect sensitive information in mobile applications, even in cases where customers use their own mobile devices.

Mobile branding

Use themes and custom branding to give your customers and employees mobile applications with your unique company identity.

Customize mobile apps with your unique company identity by requesting branded versions of ServiceNow apps.
Use mobile themes to change the color scheme of your mobile applications. The colors for elements such as headers, links, buttons, and icons can be controlled using themes.

Configure an input for multiple scans

Enable your users to scan several barcodes sequentially. Users can scan barcodes without leaving the scanning interface when you configure a grouped input. You can configure grouped inputs on buttons to accept multiple barcode scans.

Navigation to applet launcher

Ability to launch an applet launcher from any screen within an application. The applet launcher was previously accessed only in the first screen of a tab.

Dashboards for mobile

Use a mobile dashboard to display data in graphical format. Adding reports and Performance Analytics widgets helps users more easily identify trends and turning points through indicator scores and visual representation.

The following visualizations are supported for the Orlando release:

Performance Analytics widget on single score. Relevant for reporting on KPIs and metrics.
Reporting on score (single score) and time series charts (area, line, spline, step line) to show the current state of instance data.

Mobile Device Management (MDM) configuration for authentication page browser

Administrators can define different default browsers to open a mobile application’s authentication page. This option enables you to use either the devices' in-app browser and/or external browsers.

Mobile photo search

Configure photo search to give your users the ability to perform image-based searches using the objects around them.

Mobile analytics

Monitor key performance indicators for users who access your instance through ServiceNow mobile applications. You can use an interactive analytics dashboard to generate custom reports on KPIs such as the percentage of users who close tasks through the app and the length of time it takes them. You can also break down data by criteria like operating system and geographic location.

Changed in this release

Mobile attachment configuration in Studio

Add, remove, rename, and view attachments in your mobile form applets. You can enable attachments on a mobile form by checking the Show attachment list check box found on the in form configuration tab in Studio.

Applet date format configuration in Studio

Administrators can select between two date formats when adding date fields to applets within Studio.

Date Format displays the date value. The formatting for the date depends on your instances configuration.
Time Difference Format displays the date as a period relative to the current date, for example, 5 days ago.

Each date field added to the applet can be configured independently.

Improved list navigation options

Configure a list applet to navigate to screens other than form screens. Users can tap on a list item and navigate to another list, or any other screen type, as configured by the administrator.

Hide applet name in screen header

You can choose not to show the applet name in the screen header by selecting the Hide screen name option in the applet record. This is useful if, for example, if the text already appears in the header name or if it does not provide any value to the user.

Dynamic naming convention for applet launcher header

Configure the user name display in the applet launcher header to be either just the first name, just the last name, or the full name. This is especially useful to prevent names being cropped or to create formal or informal greetings.

Quick Action configuration in Studio

Administrators can now configure quick actions to applet launchers within Studio.

Group List applet configuration in Studio

Administrators can create grouped list applets within Studio

Hide filter option configuration in Studio

Use the Hide filter property to control whether your users can access the filter function in list applets. This option is now configurable within Studio.

Select a pin color for your map applets

Use the color picker to select a color for your map applet pins.

Client UI improvements

For iOS, all action menus in mobile apps open as an action sheet from the bottom of the screen.
For iOS, a More button appears to show additional segments on a form when there are more than five segments
A More button opens a menu containing actions for swipe actions that contain more than three options.
Actions in the quick actions button and activity stream actions support icons.
Administrators can configure applets without titles.
Administrators can configure screens to direct to an applet launcher.
Administrators can configure forms to hide empty sections.
Dynamic names for applet launchers are no longer limited to only the full name for the current user.
New Icons and Patterns available for applets

Global search configuration in Studio

Administrators can enable and configure global search for an applet launcher in Studio.

Activation information

Depending on your device, go to the iTunes Store or the Google Play store and search for ServiceNow to download the native mobile applications. For more information, see Mobile configuration and navigation.

Related ServiceNow products

Now Mobile app: Let your employees submit incidents and requests, manage their assets, and access company resources anywhere using the Now Mobile app.
Now Mobile for HR Service Delivery: Enable your employees to submit HR requests, complete employee to-dos, chat with agents, and more using the new Now Mobile application for HR Service Delivery.
Agent mobile app: Manage incidents, collaborate with your team, respond to approval requests, access the knowledge base, and receive push notifications all on the go with your mobile device.
Virtual Agent: Use Virtual Agent to provide message-based user assistance from your mobile app. Virtual Agent is a conversational bot platform that provides user assistance through conversations within a messaging interface. With Virtual Agent, you can build bots and design bot conversations that help your users quickly obtain information, make decisions, and perform common work tasks.
Guided application creator: Create an application quickly and easily in Guided Application Creator.
Mobile experience for Approvals: Approve catalog requests, requested items, or change requests from anywhere using the ServiceNow Agent application.
Mobile Experience for Security Incident Response: View, edit, and assign your most current and critical SIR security incidents and response tasks from your mobile device.
Mobile experience for Vulnerability Response: Access the VR application on your instance directly from your mobile device.
Mobile experience for Customer Service Management: Manage customer service cases anywhere using the Customer Service Management mobile application. Stay connected and access information in real time to complete tasks quickly.
Mobile experience for Event Management: Manage Event Management alerts and business services from anywhere, using the Event Management mobile application.
Mobile experience for Field Service Management: Manage your field service tasks from anywhere using the Field Service mobile application. You can also access task information and complete tasks in locations where your mobile device is not connected to the internet.
Mobile experience for Governance, Risk, and Compliance: Manage your work, task assignments, requests, approvals, and other follow-up actions for GRC applications directly from your mobile device. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services.
Mobile experience for Incident Management: Manage incident tasks anywhere using the Incidents mobile application, which enables you to stay connected and access information in real time to complete tasks quickly.

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Mobile platform release notes

ServiceNow® Mobile product enhancements and updates in the Orlando release.

New in the Orlando release

Create a contextual link to virtual agent

Configure an embedded list for a form applet

Hide empty UI Sections

To hide a UI section when there is no content to display, administrators can use the Hide when empty field on UI Section forms.

Mobile application management integration

Use Microsoft Intune or Blackberry Dynamics to secure and protect sensitive information in mobile applications, even in cases where customers use their own mobile devices.

Mobile branding

Use themes and custom branding to give your customers and employees mobile applications with your unique company identity.

Customize mobile apps with your unique company identity by requesting branded versions of ServiceNow apps.
Use mobile themes to change the color scheme of your mobile applications. The colors for elements such as headers, links, buttons, and icons can be controlled using themes.

Configure an input for multiple scans

Navigation to applet launcher

Ability to launch an applet launcher from any screen within an application. The applet launcher was previously accessed only in the first screen of a tab.

Dashboards for mobile

The following visualizations are supported for the Orlando release:

Performance Analytics widget on single score. Relevant for reporting on KPIs and metrics.
Reporting on score (single score) and time series charts (area, line, spline, step line) to show the current state of instance data.

Mobile Device Management (MDM) configuration for authentication page browser

Administrators can define different default browsers to open a mobile application’s authentication page. This option enables you to use either the devices' in-app browser and/or external browsers.

Mobile photo search

Configure photo search to give your users the ability to perform image-based searches using the objects around them.

Mobile analytics

Changed in this release

Mobile attachment configuration in Studio

Applet date format configuration in Studio

Administrators can select between two date formats when adding date fields to applets within Studio.

Date Format displays the date value. The formatting for the date depends on your instances configuration.
Time Difference Format displays the date as a period relative to the current date, for example, 5 days ago.

Each date field added to the applet can be configured independently.

Improved list navigation options

Configure a list applet to navigate to screens other than form screens. Users can tap on a list item and navigate to another list, or any other screen type, as configured by the administrator.

Hide applet name in screen header

Dynamic naming convention for applet launcher header

Quick Action configuration in Studio

Administrators can now configure quick actions to applet launchers within Studio.

Group List applet configuration in Studio

Administrators can create grouped list applets within Studio

Hide filter option configuration in Studio

Use the Hide filter property to control whether your users can access the filter function in list applets. This option is now configurable within Studio.

Select a pin color for your map applets

Use the color picker to select a color for your map applet pins.

Client UI improvements

For iOS, all action menus in mobile apps open as an action sheet from the bottom of the screen.
For iOS, a More button appears to show additional segments on a form when there are more than five segments
A More button opens a menu containing actions for swipe actions that contain more than three options.
Actions in the quick actions button and activity stream actions support icons.
Administrators can configure applets without titles.
Administrators can configure screens to direct to an applet launcher.
Administrators can configure forms to hide empty sections.
Dynamic names for applet launchers are no longer limited to only the full name for the current user.
New Icons and Patterns available for applets

Global search configuration in Studio

Administrators can enable and configure global search for an applet launcher in Studio.

Activation information

Related ServiceNow products

Now Mobile app: Let your employees submit incidents and requests, manage their assets, and access company resources anywhere using the Now Mobile app.
Now Mobile for HR Service Delivery: Enable your employees to submit HR requests, complete employee to-dos, chat with agents, and more using the new Now Mobile application for HR Service Delivery.
Agent mobile app: Manage incidents, collaborate with your team, respond to approval requests, access the knowledge base, and receive push notifications all on the go with your mobile device.
Virtual Agent: Use Virtual Agent to provide message-based user assistance from your mobile app. Virtual Agent is a conversational bot platform that provides user assistance through conversations within a messaging interface. With Virtual Agent, you can build bots and design bot conversations that help your users quickly obtain information, make decisions, and perform common work tasks.
Guided application creator: Create an application quickly and easily in Guided Application Creator.
Mobile experience for Approvals: Approve catalog requests, requested items, or change requests from anywhere using the ServiceNow Agent application.
Mobile Experience for Security Incident Response: View, edit, and assign your most current and critical SIR security incidents and response tasks from your mobile device.
Mobile experience for Vulnerability Response: Access the VR application on your instance directly from your mobile device.
Mobile experience for Customer Service Management: Manage customer service cases anywhere using the Customer Service Management mobile application. Stay connected and access information in real time to complete tasks quickly.
Mobile experience for Event Management: Manage Event Management alerts and business services from anywhere, using the Event Management mobile application.
Mobile experience for Field Service Management: Manage your field service tasks from anywhere using the Field Service mobile application. You can also access task information and complete tasks in locations where your mobile device is not connected to the internet.
Mobile experience for Governance, Risk, and Compliance: Manage your work, task assignments, requests, approvals, and other follow-up actions for GRC applications directly from your mobile device. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services.
Mobile experience for Incident Management: Manage incident tasks anywhere using the Incidents mobile application, which enables you to stay connected and access information in real time to complete tasks quickly.

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Mobile platform release notes

Mobile platform release notes

New in the Orlando release

Changed in this release

Activation information

Related ServiceNow products

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Mobile platform release notes

Mobile platform release notes

New in the Orlando release

Changed in this release

Activation information

Related ServiceNow products

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