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Health and Safety Testing release notes

ServiceNow® Health and Safety Testing is a new application in the Orlando release.

The ServiceNow® Health and Safety Testing application streamlines the user health testing process to identify affected users and help reduce the spread of infectious diseases in the workplace. It provides organizations, where they are legally required or permitted to use them, with two options: request that users get tested or allow users to request optional health testing upon being notified of potential exposure to an infectious disease, such as COVID-19. Users can submit health testing preferences such as test type and preferred testing date and location. Administrators can use the employee request forms to coordinate testing availability and scheduling. After health testing is complete, users can use Health and Safety Testing to provide a test result to satisfy the organization’s health and safety requirement, clearing the user for a safe return to the workplace.

Important:

Health and Safety Testing is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Health and Safety Testing features

Request a COVID-19 diagnostic test: Provide the ability for users to request a COVID-19 diagnostic test if they have been potentially exposed, are having symptoms, or want testing for another reason.
Report your COVID-19 diagnostic test result: Enable users to report COVID-19 diagnostic test results so they can provide the organization with an update on their health status.
Add COVID-19 test providers: Create a list of COVID-19 diagnostic test providers that your organization uses to schedule testing for users.
Customize the notification for potentially exposed individuals: Modify the notification email that is sent to potentially exposed individuals to customize the notification for your organization.
Set up health test privacy: Set up a privacy consent process for users who are providing health and safety testing data to your organization. After users agree to a testing privacy consent, they can request or report diagnostic data.

See Health and Safety Testing for more information.

Activation information

Install Health and Safety Testing by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web interfaces and configure email notifications instead of Now Mobile push notifications.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Additional requirements

To use Health and Safety Testing, you also need the following applications:

Employee Readiness Core
Contact Tracing (optional)

Related ServiceNow applications and features

Safe Workplace for mobile: The ServiceNow® Safe Workplace mobile experience enables organizations to manage the essential steps for returning users to the workplace from anywhere with the Now Mobile app. With an intuitive mobile design and user-friendly interface, organizations can deliver a seamless return to workplace experience, enabling users to complete health screenings and surveys, set up visits, make reservations, request PPE, and more to support their health and safety.
Employee Readiness Core: The ServiceNow Employee Readiness Core application is part of a suite of Safe Workplace applications and provides shared functionality and data structures for Employee Readiness apps such as ServiceNow®Employee Readiness Surveys and ServiceNow®Employee Health Screening. Use Employee Readiness Core to track user data across all Safe Workplace and Emergency Response Management apps to prepare your workforce and workplaces to resume operations after emergencies and pandemics like COVID-19.
Employee Travel Safety: The ServiceNow® Employee Travel Safety application gives organizations the ability to pre-authorize business travel for users based on the safety status of the destination area. Employee Travel Safety enables users to submit workplace travel requests, triggering automated outreaches for customers to complete questionnaires regarding their site location status. Managers can make informed decisions on travel requests by reviewing location site information and leveraging local COVID-19 trend data, while keeping user health and safety in mind. Users are prompted to enroll in health verifications before and throughout the duration of the trip. Daily contact tracing check-in requests are also sent to users while traveling to ensure safety guidelines are being followed.
Emergency Outreach: Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.
Contact Tracing: The ServiceNow® Contact Tracing application helps organizations reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site users who might have been in contact with an affected user. The user receives updates about the number of reported cases or symptoms in the location. A list of potentially exposed users is created from various data inputs, such as badge scans, Wi-Fi access logs, and daily contact logs.
Employee Health Screening: The ServiceNow®Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities.
Workplace Safety Management: Using the ServiceNow®Workplace Safety Management application, quickly configure sanitized and socially distanced workspaces for the return of users. With department leaders, workplace service managers can reserve available workspaces for users in shifts. Workspaces can be scheduled for disinfection before and after these shifts. Through reports and dashboards, workplace managers can view how many of the available workspaces have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.

Notice regarding use by organizations

All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

Notice regarding use by government agencies

ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

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Health and Safety Testing release notes

ServiceNow® Health and Safety Testing is a new application in the Orlando release.

Important:

Health and Safety Testing is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Health and Safety Testing features

Request a COVID-19 diagnostic test: Provide the ability for users to request a COVID-19 diagnostic test if they have been potentially exposed, are having symptoms, or want testing for another reason.
Report your COVID-19 diagnostic test result: Enable users to report COVID-19 diagnostic test results so they can provide the organization with an update on their health status.
Add COVID-19 test providers: Create a list of COVID-19 diagnostic test providers that your organization uses to schedule testing for users.
Customize the notification for potentially exposed individuals: Modify the notification email that is sent to potentially exposed individuals to customize the notification for your organization.
Set up health test privacy: Set up a privacy consent process for users who are providing health and safety testing data to your organization. After users agree to a testing privacy consent, they can request or report diagnostic data.

See Health and Safety Testing for more information.

Activation information

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Additional requirements

To use Health and Safety Testing, you also need the following applications:

Employee Readiness Core
Contact Tracing (optional)

Related ServiceNow applications and features

Safe Workplace for mobile: The ServiceNow® Safe Workplace mobile experience enables organizations to manage the essential steps for returning users to the workplace from anywhere with the Now Mobile app. With an intuitive mobile design and user-friendly interface, organizations can deliver a seamless return to workplace experience, enabling users to complete health screenings and surveys, set up visits, make reservations, request PPE, and more to support their health and safety.
Employee Readiness Core: The ServiceNow Employee Readiness Core application is part of a suite of Safe Workplace applications and provides shared functionality and data structures for Employee Readiness apps such as ServiceNow®Employee Readiness Surveys and ServiceNow®Employee Health Screening. Use Employee Readiness Core to track user data across all Safe Workplace and Emergency Response Management apps to prepare your workforce and workplaces to resume operations after emergencies and pandemics like COVID-19.
Employee Travel Safety: The ServiceNow® Employee Travel Safety application gives organizations the ability to pre-authorize business travel for users based on the safety status of the destination area. Employee Travel Safety enables users to submit workplace travel requests, triggering automated outreaches for customers to complete questionnaires regarding their site location status. Managers can make informed decisions on travel requests by reviewing location site information and leveraging local COVID-19 trend data, while keeping user health and safety in mind. Users are prompted to enroll in health verifications before and throughout the duration of the trip. Daily contact tracing check-in requests are also sent to users while traveling to ensure safety guidelines are being followed.
Emergency Outreach: Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.
Contact Tracing: The ServiceNow® Contact Tracing application helps organizations reduce workplace transmission of infectious diseases, such as COVID-19, by identifying any on-site users who might have been in contact with an affected user. The user receives updates about the number of reported cases or symptoms in the location. A list of potentially exposed users is created from various data inputs, such as badge scans, Wi-Fi access logs, and daily contact logs.
Employee Health Screening: The ServiceNow®Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities.
Workplace Safety Management: Using the ServiceNow®Workplace Safety Management application, quickly configure sanitized and socially distanced workspaces for the return of users. With department leaders, workplace service managers can reserve available workspaces for users in shifts. Workspaces can be scheduled for disinfection before and after these shifts. Through reports and dashboards, workplace managers can view how many of the available workspaces have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.

Notice regarding use by organizations

Notice regarding use by government agencies

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Health and Safety Testing release notes

Health and Safety Testing release notes

Health and Safety Testing features

Activation information

Additional requirements

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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Health and Safety Testing release notes

Health and Safety Testing release notes

Health and Safety Testing features

Activation information

Additional requirements

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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