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COVID-19 Global Health Data Set release notes

The Orlando release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

COVID-19 Global Health Data Set release notes

ServiceNow® COVID-19 Global Health Data Set is a new application in the Orlando release.

Make informed business decisions regarding user health and safety by having access to comprehensive COVID-19 data. The data set is updated daily, and it's sourced and aggregated from four publicly available data sources. ServiceNow®COVID-19 Global Health Data Set includes a geolocation map component that is used in the Safe Workplace Dashboard, and it can be leveraged in your own solutions created on the Now Platform®.

Important:

COVID-19 Global Health Data Set is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

COVID-19 Global Health Data Set features

Access global COVID-19 data: View the latest COVID-19 data and sort the information by date, location, state/province, and country. Build reports or export the data to use for your own analysis. Use the geolocation map component to visualize the daily updates.
Track new data: Track new confirmed COVID-19 cases along with your user and workplace readiness data in the New Confirmed COVID-19 Cases section of the Safe Workplace Dashboard.
Use guided setup to implement Safe Workplace apps: The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

See Using the Safe Workplace Dashboard for more information.

Activation information

Install COVID-19 Global Health Data Set by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web interfaces and configure email notifications instead of Now Mobile push notifications.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Related ServiceNow applications and features

Safe Workplace for mobile: The ServiceNow® Safe Workplace mobile experience enables organizations to manage the essential steps for returning users to the workplace from anywhere with the Now Mobile app. With an intuitive mobile design and user-friendly interface, organizations can deliver a seamless return to workplace experience, enabling users to complete health screenings and surveys, set up visits, make reservations, request PPE, and more to support their health and safety.
Emergency Outreach: Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.
Employee Readiness Surveys: With the ServiceNow®Employee Readiness Surveys application, send surveys to help gauge whether users are ready to return to the workplace. Ask questions to get insights into how users feel about returning to work, their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help users feel safe and secure upon their return.
Employee Health Screening: The ServiceNow®Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities.
Workplace Safety Management: Using the ServiceNow®Workplace Safety Management application, quickly configure sanitized and socially distanced workspaces for the return of users. With department leaders, workplace service managers can reserve available workspaces for users in shifts. Workspaces can be scheduled for disinfection before and after these shifts. Through reports and dashboards, workplace managers can view how many of the available workspaces have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.
Workplace Personal Protective Equipment Inventory Management: The ServiceNow®Workplace Personal Protective Equipment Inventory Management application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility, an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. You can update current inventory levels daily for accurate and real-time inventory management.
Safe Workplace Dashboard: Get a centralized view of your workforce and workplace readiness for a safer, user-ready working environment. Quickly evaluate your ability to open sites and remain open, based on user and workplace readiness data from the ServiceNow® Safe Workplace applications.

Notice regarding use by organizations

All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

Notice regarding use by government agencies

ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

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COVID-19 Global Health Data Set release notes

The Orlando release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

COVID-19 Global Health Data Set release notes

ServiceNow® COVID-19 Global Health Data Set is a new application in the Orlando release.

Important:

COVID-19 Global Health Data Set is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

COVID-19 Global Health Data Set features

Access global COVID-19 data: View the latest COVID-19 data and sort the information by date, location, state/province, and country. Build reports or export the data to use for your own analysis. Use the geolocation map component to visualize the daily updates.
Track new data: Track new confirmed COVID-19 cases along with your user and workplace readiness data in the New Confirmed COVID-19 Cases section of the Safe Workplace Dashboard.
Use guided setup to implement Safe Workplace apps: The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.

See Using the Safe Workplace Dashboard for more information.

Activation information

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Related ServiceNow applications and features

Safe Workplace for mobile: The ServiceNow® Safe Workplace mobile experience enables organizations to manage the essential steps for returning users to the workplace from anywhere with the Now Mobile app. With an intuitive mobile design and user-friendly interface, organizations can deliver a seamless return to workplace experience, enabling users to complete health screenings and surveys, set up visits, make reservations, request PPE, and more to support their health and safety.
Emergency Outreach: Notify users of important information about anticipated or occurring emergency situations. Send an outreach notification via email, mobile push message, or SMS message to request a user response. You can also configure other preferred communication channels.
Employee Readiness Surveys: With the ServiceNow®Employee Readiness Surveys application, send surveys to help gauge whether users are ready to return to the workplace. Ask questions to get insights into how users feel about returning to work, their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help users feel safe and secure upon their return.
Employee Health Screening: The ServiceNow®Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities.
Workplace Safety Management: Using the ServiceNow®Workplace Safety Management application, quickly configure sanitized and socially distanced workspaces for the return of users. With department leaders, workplace service managers can reserve available workspaces for users in shifts. Workspaces can be scheduled for disinfection before and after these shifts. Through reports and dashboards, workplace managers can view how many of the available workspaces have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.
Workplace Personal Protective Equipment Inventory Management: The ServiceNow®Workplace Personal Protective Equipment Inventory Management application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility, an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. You can update current inventory levels daily for accurate and real-time inventory management.
Safe Workplace Dashboard: Get a centralized view of your workforce and workplace readiness for a safer, user-ready working environment. Quickly evaluate your ability to open sites and remain open, based on user and workplace readiness data from the ServiceNow® Safe Workplace applications.

Notice regarding use by organizations

Notice regarding use by government agencies

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