ServiceNow®
Employee Travel Safety is a new application in the Orlando
release.
The ServiceNow®
Employee Travel Safety application gives organizations the
ability to pre-authorize business travel for users based on the safety status of
the destination area. Employee Travel Safety enables users to
submit workplace travel requests, triggering automated outreaches for customers
to complete questionnaires regarding their site location status. Managers can
make informed decisions on travel requests by reviewing location site
information and leveraging local COVID-19 trend data, while keeping user health
and safety in mind. Users are prompted to enroll in health verifications before
and throughout the duration of the trip. Daily contact tracing check-in requests
are also sent to users while traveling to ensure safety guidelines are being
followed.
Important:
Employee Travel Safety is available in the ServiceNow Store. For
details, see the "Activation information" section of these release notes.
Employee Travel Safety features
- Request permission to
travel
- Before booking travel in a travel management system, request permission for your
trip. Your manager or a travel approver will approve or reject your request based on
COVID-19 case data and a site safety evaluation for your destination. Cancel a travel request when appropriate, such
as when a meeting can be held virtually.
- Approve or reject travel
requests
- As a manager or designated travel approver, review and approve travel requests. When
a user submits a travel request, an email is sent to their manager and all members of
the Travel Approvers group asking them to approve or reject the travel request. The
email includes COVID-19 case data for the travel destination to help inform their
decision.
- Before travel requests can be approved, you must
set up user groups and roles for managers or travel approvers. For more information,
see Set up travel
approvers.
- Modify the travel approval
flow
- Update the ready-to-use flow with your organization's specific requirements.
Deactivate the original flow and create a copy to make any desired changes to the new
flow, and then activate it.
- Customize notification
emails
- Modify the notification emails that are sent to users, managers, travel approvers,
and user travel contacts to customize the notifications for your organization.
- Use guided setup to implement Safe Workplace apps
- The ServiceNow®Safe Workplace guided setup provides
a sequence of tasks that help you configure the Safe Workplace and ServiceNow®Emergency Response Management applications on your
ServiceNow instance. To open the Safe Workplace
guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Activation information
Install Employee Travel Safety
by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
Federal customers using IL4 or FedRAMP environments will
see the
Safe Workplace suite applications ready and available to install on their
nonproduction instances without having to make any special requests. Licenses are required
to use
Safe Workplace suite applications on production instances. Customers are
responsible for configuring the apps to meet U.S. federal regulations and
guidelines.
Note: Now® Mobile capabilities are not currently
supported in FedRamp Mod/IL2 and FedRamp/IL4 (GCC) environments. Customers running Safe Workplace applications in those environments will need to leverage web
interfaces and configure email notifications instead of Now Mobile
push notifications.
Additional requirements
To use the
Employee Travel Safety application, you also need the following apps:
- ServiceNow®Employee Readiness Core
- ServiceNow®COVID-19 Global Health Data Set
Related ServiceNow applications and features
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
