ServiceNow®
Emergency Self Report is a new application in the Orlando
release.
Emergency Self Report helps a user notify their
organization that they are self-quarantined and when the user will be back at work, and
provides workflow support for both the organization and user.
Important: Emergency Self Report is available in the ServiceNow Store. For details, see the "Activation information" section of these
release notes.
Emergency Self Report features
- Report and track health statuses
during an emergency
- When an emergency occurs, users can self-report their health status to their
managers. Managers can track the health status of their users and use a dashboard to
stay updated on their team's health and safety. Response teams can see the status for
all users and sort the data for analysis and action.
- View self-reported user HR
tasks
- The Emergency Self Report dashboard provides members of the emergency
response team with a high-level summary of user reports and HR tasks. Users with the
HR emergency response role can also open a self-report on behalf of anyone in the
organization.
- Import Crisis Task
data
- As a crisis task administrator, upload a spreadsheet of self-reported health
statuses to create crisis tasks in bulk.
- Mobile experience for Emergency Response Management
- Report your own health status with the Now® Mobile app.
Managers can also use Now Mobile to view and edit the status of
their direct reports and reassign tasks to working users.
- Use guided setup to implement Safe Workplace apps
- The Safe Workplace guided setup provides a sequence of tasks that
help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace
guided setup, navigate to . For more information about using the guided setup interface, see Using guided setup.
Emergency Self Report upgrade information
Starting in version 1.0.9, users can localize
strings with the sn_imt_quarantine.crisisSubmitMessage and
sn_imt_quarantine.openTasksInfoMessage properties, which were moved to the sn_imt_quarantine_emergency_self_report_ui_configuration table. If you didn't change the default English strings, the strings will be localized after you upgrade to version 1.0.9 or later.
Activation information
Install Emergency Self Report by
requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
Federal customers using IL4 or FedRAMP environments will see the
Emergency Response Management applications ready and available to install on their
instances without having to make any special requests. Customers are responsible for
configuring the apps to meet U.S. federal regulations and guidelines.
Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2
and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications
instead of Now Mobile push notifications and leverage web
interfaces, instead of having the option to use either Now Mobile or
web interfaces.
Related ServiceNow applications and features
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations’ specific
requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
