ServiceNow®
Emergency Response Operations is a new application in the Orlando
release.
Emergency Response Operations
was originally developed to monitor and aid in stopping the
community spread of COVID-19 among employees. It is part of the suite of ServiceNow®
Emergency Response Management applications built on the Now Platform® to assist companies in their emergency response efforts. Use
it with these other Emergency Response Management applications:
- Emergency Exposure Management
- Emergency Outreach
- Emergency Self Report
Important: Emergency Response Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these
release notes.
Emergency Response Operations features
- Create an emergency incident
- Use an emergency incident to coordinate your response to an emergency. Designate
which positions are needed at specific locations, and or create custom positions to
match your situation if needed.
- Assign and track field resources for an
emergency
- Assign, request, and track resources for specific dates and locations in the
Incident Management Team portal. Resources can be assigned directly, or you can
request resources from deputies. Deputies can also use the IMT portal to assign
resources according to staffing needs and specific skills.
Activation information
Install Emergency Response Operations
by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
Federal customers using IL4 or FedRAMP environments will see the
Emergency Response Management applications ready and available to install on their
instances without having to make any special requests. Customers are responsible for
configuring the apps to meet U.S. federal regulations and guidelines.
Note: Now® Mobile capabilities are not currently supported in FedRamp Mod/IL2
and FedRamp/IL4 (GCC) environments. Customers running Emergency Response Management applications in those environments will need to configure email push notifications
instead of Now Mobile push notifications and leverage web
interfaces, instead of having the option to use either Now Mobile or
web interfaces.
Related ServiceNow applications and features
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations’ specific
requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to employees of government agencies in their individual
capacities. Use of this application is being offered free of charge for a limited or
extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an
actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from
the agency in connection with usage of the application. Government customers are solely
responsible to confirm with the agency’s Ethics Office or its authorized representative that
acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
