The Orlando release is no longer supported. As such, the product documentation and release notes are provided for informational purposes only, and will not be updated.

Orlando release notes

The ServiceNow® Orlando release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance.

Orlando highlights

Path to successful upgrades

Upgrading your instance involves planning, testing, and validation. The release notes guide you through completing all of the phases and tasks for a successful upgrade.

Start your upgrade journey

To use the release notes in your upgrade process, choose the upgrade phase that you're ready to start with. It's recommended you complete the phases in the order listed. For a guide to the redesigned release notes experience, see Using the release notes.


Learn about OrlandoFind out what's new and changed in Orlando	Prepare your upgradeChoose the target version and prepare for your upgrade	Upgrade to Orlando Review the process and upgrade your instance

Maximize your release notes value

Learn how to navigate the redesigned release notes and find the information you’re looking for. Use new release notes tools to improve your upgrade experience.

<span>Using the release notes video</span>

Release timeline

New Orlando release versions are released throughout the year. Here are the current dates for Orlando patch and security patch releases. To view a full list of Orlando release versions, refer to Available patches and hotfixes. Future release dates are subject to change.

Release notes tools

We've created some tools to help you review the release notes and upgrade more quickly and efficiently.

Release notes summaries: If you're interested in a specific set of release notes information, we've displayed release notes for all products by category. For example, you can read about the browser requirements for all Orlando products, all on one page.
Personalized PRB release notes: Generate a cumulative list of all the problems that are fixed in an upgrade from your current release version to any available target version.
Combined product release notes for cross-family upgrades: View all release notes information for any product, from any family release version to another, on one page.

To check out the release notes tools available for your upgrade scenario, choose your upgrade path to Orlando.

Choose your upgrade path to Orlando

Orlando release notes

Orlando highlights

Path to successful upgrades

Upgrading your instance involves planning, testing, and validation. The release notes guide you through completing all of the phases and tasks for a successful upgrade.

Start your upgrade journey


Learn about OrlandoFind out what's new and changed in Orlando	Prepare your upgradeChoose the target version and prepare for your upgrade	Upgrade to Orlando Review the process and upgrade your instance

Maximize your release notes value

Learn how to navigate the redesigned release notes and find the information you’re looking for. Use new release notes tools to improve your upgrade experience.

<span>Using the release notes video</span>

Release timeline

Release notes tools

We've created some tools to help you review the release notes and upgrade more quickly and efficiently.

Release notes summaries: If you're interested in a specific set of release notes information, we've displayed release notes for all products by category. For example, you can read about the browser requirements for all Orlando products, all on one page.
Personalized PRB release notes: Generate a cumulative list of all the problems that are fixed in an upgrade from your current release version to any available target version.
Combined product release notes for cross-family upgrades: View all release notes information for any product, from any family release version to another, on one page.

To check out the release notes tools available for your upgrade scenario, choose your upgrade path to Orlando.

Choose your upgrade path to Orlando

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Orlando release notes

Orlando release notes

Orlando highlights

Path to successful upgrades

Start your upgrade journey

Maximize your release notes value

Release timeline

Release notes tools

Choose your upgrade path to Orlando

On this page

Orlando release notes

Orlando release notes

Orlando highlights

Path to successful upgrades

Start your upgrade journey

Maximize your release notes value

Release timeline

Release notes tools

Choose your upgrade path to Orlando

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