Browser support varies for each version of the user interface (UI). Most major browsers
are supported.
Some features have additional browser requirements, which are noted in the appropriate
documentation.
Note: UI11 is no longer supported. All instances have been upgraded to UI15 or UI16.
Table 1. Browser support for each UI version
| Browser |
Workspace |
UI 16 and UI 15 |
| Chrome |
Latest public release of the browser, and the two previous releases |
Latest public release of the browser, and the two previous releases |
| Firefox and Firefox ESR |
Latest public release of Firefox and Firefox ESR, and the two previous
releases |
Latest public release of Firefox and Firefox ESR, and the two previous
releases |
| Internet Explorer |
Not supported |
IE version 11 and up. Edge mode is supported. |
| Microsoft Edge Chromium |
Latest public release of the browser, and the two previous releases |
Latest public release of the browser, and the two previous releases |
| Safari |
Safari 12.0 and up |
Safari 12.0 and up |
| Tablet Mobile |
Not supported |
Supported |
| Phone Mobile* |
Not supported |
Not supported |
*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile
browsers use the mobile UI.
Internet Explorer
Important: Due to significant performance issues,
ServiceNow recommends that customers migrate away from Internet Explorer 11. For more information,
refer to
KB0683275.
- Internet Explorer 11 is susceptible to memory leaks, which
may impact performance, especially in Windows 7.
- In Jakarta
and later, Internet Explorer versions prior to IE11 are no longer supported.
- Compatibility mode is not supported.
- Setting the Security Mode to High (in the tab) is not supported.
Firefox
The iOS version of Firefox does not support Now Community or other Service Portal-based
pages.
