Interact with ServiceNow AI Platform applications and data in the way that works best
for you.
Get started
Click any of the tiles below to learn more about the variety of customizations,
communications, and other options for a user experience unique to your enterprise on the ServiceNow AI Platform.
Improve workflow and data retrieval using Workspace and Core UI
apps. Take user interface development further with custom menus and pages from the Next Experience, or integrated apps with the Content Management System. Customize catalogs
at any developer skill level with Service Portal, and enable your customers to
get the services and products that they need.
Provide user assistance
Inform, educate, and assist your users with a full set of guidance and knowledge apps on the
ServiceNow AI Platform. Help users get familiar with the ServiceNow AI Platform using the Onboarding Experience, and give Guided Tours of the UI. Provide further assistance
with step-by-step instructions from Guided Setup, and on-demand knowledge with
In-Product Help.
Personalize your experience
Get a graphical breakdown of workflows and give users customized views in your enterprise on
the ServiceNow AI Platform. Visual Task Boards and Timeline Visualization help you
manage projects, lists, and other aspects of your business, in two- or three-dimensional views.
A further host of settings for users is available in Homepage administration, to fine-tune page
rendering, user access, dashboards, and other options.
Access data on any device through a configurable web-based interface
Access workspaces, Core UI, applications, history, and favorites through the single pane Next
Experience UI.
Access the data that you need and get to work immediately. Next Experience landing
pages are personalized according to user and role.
Access your instance in single pane
Navigate to modules in your instance without opening multiple windows. Favorite the modules,
explore modules you visited, and search your instance. Receive web and email notifications in
one location too.
Personalize your user interface
Figure 1. Next Experience preferences
You can customize the UI to determine the information that you want to see, that's accessible,
and in the format that works for you.
Improve agent efficiency with Workspace
Figure 2. Workspace user interface
Solve issues faster with a workspace that is built to facilitate resolutions. Agents get full
context and AI-assisted recommendations in a single view to resolve issues quickly. Agents can
communicate with customers from the same interface while reviewing issues.
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