You can insert videos into HTML fields. You can also add videos to the video library
using the HTML Insert/Modify Video form.
Role required: The role necessary to update the record that contains the HTML field.
For example, any user with a role can create a knowledge article and embed a video in
it.
The following file formats are supported in the base system.
- MPEG-4 video .mp4
- WebM Video .webm
The larger the file size, the longer it takes to download before the video will
start. To reduce file size, you can reduce the bitrate, but doing so reduces the
quality of the video. The following bitrates optimize download speed and video
quality:
Video resolution |
Recommended bitrate |
Standard definition (480p) |
1.5 to 2.5 megabits per second (mbps) |
High definition (720p) |
3 to 5 mbps |
High definition (1080p) |
6 to 8 mbps |
Internet Explorer and Safari have difficulty streaming videos uploaded to the
database. Attach a file rather than embedding if you intend to use one of these
browsers or an unsupported file type. For more
information on attaching files, see
Add and manage attachments.
Note: Administrators and
users with the image_admin role can manage the video library at .
-
Open the form that contains the HTML field.
-
Click the position where the video is to appear, or to modify an existing
video, click the video.
-
Click the insert/edit video icon (
) on the HTML editor toolbar.
-
Enter information in each field.
-
Click OK.
By default, the HTML Sanitizer removes videos from HTML fields. To prevent the video
from being removed: