The HTML editor provides WYSIWYG (what you see is what you get) functionality and HTML
source mode editing. Administrators can customize some of the functionality associated with HTML
fields.
The HTML editors available depend on your version of the UI.
Table 1. UI support for available HTML editors
| HTML editor |
UI support |
| TinyMCE version 4 |
UI16, UI15 |
| htmlArea (legacy) |
Basic support in UI16 |
Knowledge articles, service catalog item descriptions, release documentation, and HTML content
blocks are common examples of HTML fields.
Note: The TinyMCE editor does not support converting Microsoft Word Shapes into HTML.
While HTML fields can be added to split forms, HTML fields are not intended for this use and
can behave unexpectedly due to the limited available width in split pane forms.
If accessibility is enabled, a help icon appears with the HTML field. The help icon indicates
how to use keys to access and escape the HTML field toolbar.
