| User ID |
Create a unique identifier for this user's ServiceNow login user name.
Typical examples of user IDs are
cwitherspoon and
charlie.witherspoon. You
cannot create a new user whose User ID duplicates an
existing user. If you do import duplicates from an
update set, the more recently created name takes the
duplicate User ID. |
| First name |
Enter the user's full first name. |
| Last name |
Enter the user's last name. Note: You can clear the
First Name field, or the
Last Name field in an
existing user record, but you cannot clear both at
the same time. |
| Title |
Enter a title or job description, or select one from
the list. |
| Department |
Select the user's department from the list. |
| Password |
Assign a password to the user. This password can be
permanent or temporary. |
| Password needs reset |
Select this check box to require the user to change
the password during the first login. |
| Locked out |
Select this check box to lock the user out of the
instance and terminate all their active sessions. The
system prevents users with the admin role from locking
themselves out. |
| Active |
Select this check box to make this user active. Only
the administrator sees inactive user in:
- Lists of users
- The selection list on reference fields
(magnifying glass icon)
- The auto-complete list that appears when you
type into a reference field
|
| Web service access only |
Select this check box to designate this user as a
non-interactive user. This field is available with Non-Interactive Sessions. |
| Internal Integration User |
Select this check box to designate this user as an
internal integration user. |
| Date format |
Select the user's preferred format for dates. |
| Email |
Enter the user's email address. To enter a
non-standard email address that does not pass field
validation, you must deactivate the validation script first.
- Navigate to .
- Select the email
record.
- Clear the Active check
box and save the change.
- Complete the user profile, including the email
address, and update or submit the record.
- Reactivate the email validation script.
|
| Notification |
Specify if email notifications should be sent to this
user.
- Select Enable if an email
notification should be sent to this user.
- Select Disable if the
user can still receive notifications if they
subscribe to the notification, or are specified as
a recipient in the Email Notifications form. To prevent
notification completely, set a condition on the
Email Notification form itself that does not
deliver the notification if this field is set to
Disable.
|
| Calendar integration |
Select Outlook to have this
user receive meeting notifications via email directly to
the calendar. Otherwise, select
None. |
| Time zone |
Select the user's time zone. |
| Business phone |
Enter this user's business phone number. |
| Mobile phone |
Enter this user's mobile phone number. |
| Photo |
Attach a photo of the user, if appropriate. |
| Geolocation tracked |
Select the check box to enable location tracking. The
Geolocation tracked field,
which is available when Geolocation is activated, provides the
option to track a user's location. |
| Location |
Select the user's usual location. This field is
visible when geolocation is active. |
