Use schedules to specify when service level agreements or inactivity monitors are
active, or to specify when on-call rotations should take effect. Schedules are rules that include
or exclude time for various actions or tasks.
For example, if a service level agreement is set to an 8-5 Weekdays schedule, the SLA only
counts time during those hours. Generate and validate schedules in the menu.
Note: The legacy functions that
you may have used, on the and Fiscal Calendar menus, to define schedules and fiscal calendars, continue
to be supported. However, you should use the Business Calendar menu in their places to
define calendars and schedules and then associate them with specific Now Platform packages.To learn more about defining and using business calendars,
see Creating business calendars.
